pool bar could open a little later into the evening,,,showers a little dated..

very good breakfast.

staff was super helpful and lovely, and the parking amenities were great

t covered) at the entrance

breakfast and service was outstanding

daily room service

amazing swimming pool

sandy beach just as you exit the pool

breathtaking views of the ocean both from the rooms and from the swimming pool

the access to the pool and beach were super nice and easy accessible

the spa area is serene

the spa can be improved

staff variety of food available snackbar spa and indoor pool

outside pool and bar was so much fun and great options for drinks

all the soft drinks are not even coke or pepsi, so every drink we had was just awful, spa ran out of beach towels were told to come back in half an hour then given white towels for

out 150ml)

the hotel isn t right in the city center, but there is a free shuttle service

pool area is really bad, they need a new pool, gym and sauna at least

breakfasts were really good, as was the meals at the pool bar

and showers by the pool could do with a face lift although the area was clean it is a bit shabby

room service food on first night was poor quality

hotel is clean, room service is doing a great daily job to keep the room tidy

apart hotel didn t had room service but we were able to order at the bar and take it to the room

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

-) daily room service

friendly, smiling personal, spacious room, personally cooked breakfast

rridge, honey pancakes, etc

the breakfast is excellent continental style with a la carte menu.

breakfast omelettes are made to order & scrumptious

really solid hotel for what you have to pay. especially great breakfast.

the place was also very clean, well stocked with soap and shampoo, the room service was great as well, no complaints at all

the room service was perfect

a lovely place, very tranquil..restful. breakfast was excellent.

is an amazing environment feeling like you are in the spa, with a great pool and jacuzzi, and a beautiful sunset view

view, very welcoming host, clean, good breakfast, very nice cat that kept us company, amazing garden

cute touches every day with a snack left in the room together with room service

is new, facilities are clean, good views, room service was kind with nice additional touches

room service menu was very

you can get room service as well

acks etc each

breakfast with a large selection of dishes,fruit,cakes

the breakfast was really nice and with lots of options

very good and tasty breakfast

the inside pool warm and big enough to swim

the pool was quite nice and we were told that the new glass visors are a new addition and it makes all

the cooked breakfast could have been hotter.

everything and adults only option is a blessing.

as it is an 'adults only' hotel, there is no noise from difficult-to-manage kids

hotel is adults only , we have stayed here several times as we like the peace and quiet

use people stay at hotels to wash dishes) we were told we would get a gift every

were open and we were melting inside the room until early hours of the morning when we called room service

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service than a buffet

washing dishes apparently is not part of room service

room service and food in general wasn't great, but there are tons of restaurants nearby.

excellent room service, very good breakfast selection

about it is top class, from location, views, super professional staff to amazing food, great room service and spa

room service and cleaning staff did a superb job

room was large, as was the bathroom and all very clean, room service was good

the location and view are great. room service is surprisingly affordable.

in isolation for the first night til our test results came in and they provided a jug of milk and room service meal

the swimming pool and gardens were very well maintained

wasn't very varied, but very fresh and tasty); availability of parking and playground for kids; good location - near to bus stops (albo aerobus), shops, restaurants etc

the wifi connection is not good at all in the

next door kids am cooking food - not part of the hotel i suspect

my mum was ill and they were fantastic bringing room service and allowing us to stay in our

would not recommend room service in the late evening

the spa, bar jacuzzi and room service was not available

customer service, poor room service, no minibar, broken phone, non-working safe, poor shower, ice cold indoor and outdoor

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

excellent room service

they charged us 3 for room service without even notifying us

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat outside in the sun for some incredibly reasonable prices especially for

gym and great varied buffe

very good breakfast buffet and space outside on the terrace to sit

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal of sea bass & bottle of red listening to entertainment with a climate of (-) room service is available as an option and is delivered well, but the selections are limited and (+) room service was brilliant (victor) (+) due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza, great (-) the room service menu had a very little (-)quality of food provided by room service (food was great at the restaurants). (-)room service closes at 10pm, which leaves families a little hungry when flights are delayed and (+) room service staff very friendly (-)staff not particularly friendly, suggest swapping them with room service staff, they were much better (-)room service not open on day time. no restaurant (only pool bar)open on day time. (-) basic food (room service, bars) have room for improvement

the children loved the pools and the kids club

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up the road for people like us who are travelling for a long

it is a ashamed the spa was so booked

room service

) for breakfeast include only cheap juice and crossans, if you want to eat what is

the room service was everyday which was very nice

room service can be better rather than charging 3 euros to bring a bottle of water

room service clean every day

hotel, big pool, kind staff, delicious breakfakt and also rooftop hot tub with exceptional view

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

wonderful breakfast

tea and coffee not replenished daily. no mini bar and drinks expensive to purchase.

there is also gym, indoor pool and sauna

maria from the room service was very kind and she made a good job

the hotel is well-equipped, pools, fittness rooms, daily room service are also provided

it wouldn't be a hotel for kids as it was mostly older people and couples, kids could get bored

parking space

hotel with great sea view, cleaning every day, friendly stuff, good breakfasts and pool/spa/gym facilities

the restaurant serves delicious food and the room service menu is also excellent

limited room service menu

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

would like to have seen a cross-trainer in the gym

bed, enough room for two to work (2 desks in junior suite) as we were on workation, great wifi beautiful pool area with very comfortable sunloungers and very clean restaurant - we only (+) the wifi service throughout the hotel and in the grounds of the hotel worked perfectly (-)the wifi was sometimes weak. (+) wifi was excellent

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

hotel is very well located in lido, the guest facilities

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

the music at the pool ud83dude02

restaurant, bar and bbq - delicious food for any taste

unfortunately our room did not provide a menu for restocking of the minibar or room service (we didn't bother ask either) but this is easily solved by the large supermarket (+) plenty choice with breakfast and room service was good (+) the cleaning and the room service was superb

comfortable room with amazing view . the breakfast and christmas dinner dinner were delicious

breakfast was excellent

breakfast buffet was really good, very good drinks at the bar right at the entrance

location right on the seafront, with good swimming pool

we loved eating room service

om service, bar)

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service

asonable prices and extensive menu) on our room balcony and the restaurant was

we ordered some room service and the food was delicious and not expensive

the room service was good but just note they charge 5,50 for room service each time so i ordered a

the view was great and the breakfast was fab. we ordered room service which was also good.

is until 9) because we went for the sunset which is at 8:30, but we

breakfasts, additionally, great idea when you can decide when room service need to replace your towels, and when you skip day, money will come back to you, free

) -the view

daily room service and cleaning

wifi kept going off in my room

the garden was lovely and the room was nice too swim pool lovely jacuzzi gym

good pools, but a very dated gym

public areas, beautiful xmas decorations, lovely spacious room, comfy bed, beautiful gardens and pool areas, spotlessly clean and tidy, lots of professional staff making sure everything ran

we very much enjoyed the infinity pool and played some tennis on a well maintained court

d worth the higher price tag)

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

everything! especially the pool!

seaview, amazing infinity pool and excellent and affable service

the room is cleaned every morning in addition the room service pass by late in the afternoon

in the room, although it is lovely to order a pot of tea in one of the many reception areas

personal like an english country house superb spacious suite overlooking sea really excellent room service

room service menu could be better paralleled with food throughout the rest of the property

housekeeping & room service were outstanding

from reception to dining to pool and room service, staff were amazingly welcoming and helpful

buffet breakfast was very busy. we preferred room service.

nner) food quality was terrible

pay 5 euros for ordering cutlery) and to provide coffee, tea, mini bar in the room

the slowness of service in the restaurant,room service was the way forward but not ideal

hotel is super clean and very family friendly with lots of lovely restaurants and wonderful room service options too

was extrordinary

only way to then get drink was by room service

so 1 coffee/tea each before calling room service for more

were clean,spacious and the beds were super comfortable, room service twice a day with turn down in the evening was a lovely touch

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

wifi connectivity very poor

room service while we were isolating

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing in the pool but it was not being heated at the time we were there,

good breakfast

kids went to bed, pulled doors shut and we sat on the terrace with drinks from joe's bar

two pools, one adjacent to the sea, lovely choice of restaurants, lovely family feel, very easy parking

more extensive room service menu and menu in

we enjoyed the food at the restaurant, room service is great, the bar and the pool area is high quality and well maintained but what made

thing i could possibly say - maybe more complimentary coffee/tea/milk and a wider selection of room service

didn't love that in order to get room service you get charged a 15 fee

the hotel has an app that can be used as a key to access your room or order room service, dinner at your balcony, which actually we did

no one took the room service away and didn t take the rubbish from the room

room service was friendly and flexible

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars you had to pay 15 per

staff was so friendly, not sure how the staff found out it was my birthday but room service of champaign was sent

no room service menu in room, among many other minor annoyances

good location good room service decent value

the room service food was later than promised and cold on delivery

didn't like being charged 5 room service, to deliver a bucket of ice & 2 champagne glasses to our room

room service a bit hit and miss with replenishing tea and coffee

the pool on the roof was great

also very clean and the wifi was very good

fast wifi, big and clean room, good selection of tv channels, air condition

hotel is quiet, staff are friendly and the prices in their terrace bar are very reasonable ud83dudc4c like that they had a free library where you could borrow a

pool and bar area very open

the roof bar is nice

great room service

nda confusing) and some furniture feeling a little 'tired' compared to how fancy

cruise in front of the room service in the bar in the evening was slow

only downside was the room service

i like girls from room service - they were nice

wifi worked fine

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that was a small let

pool fantastic and views

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

e to doing some work) they called in the evening to offer room service and housekeeping, nice touch

ich came back within 7 hours)

breakfast, very comfortable bed, very helpful room service & reception , great pool & bar on the roof terasse, perfekt location in the middle of

we were made to feel welcome and comfortable by the staff, who provided us with room service while we waited for covid test results

disturb' on the door the whole day

the spa and sauna experience was very disappointing

gym/pool/spa were great

very good gym and spa facilities and the food was excellent

wifi good

breakfast selection was plentisome and fresh and the staff was very attentive and professional

room , classy stylish bar , welcome drink, breakfast to-go for the early morning check out, welcoming staff, shower

the parking spaces could also be better esspecially when they have events they dont care about their

great breakfast

rooms are comfortable and breakfast was delicious

historical feeling and beautiful location, parking

great location, free car parking

location, friendly staff, great breakfast and clean room

parking is a bit further away and the parking spaces are a bit small

close to the town center, beautiful room, friendly staff, great breakfast

unfortunately we had to leave very early in the morning and we couldn t have a cooked breakfast, but they did allow us to come down and have bread, cereal and tea/coffee before we left

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

ich is a shame considering most people come to madeira for hiking) and i

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

great that they have washing and drying laundry service

o folding) which was helpful and i used it twice

very clean rooms and remarkable everyday room service with

we were family of 5 (two small kids and a baby), and we got an upgrade on check-in (+) loved the buffet breakfast as did the kids

the breakfast spread was amazing and varied day by day

only thing i would add is swimingpool was very small and perhaps was missing something like a steam room or jacuzzi

the rooftop bar is highly ranked across europe and they have fado every wednesday

we then went for breakfast which i would describe as basic but completely perfect to set you up for the day with a

plenty of parking

breakfast was excellent so ignore previous poor reviews

dinner and breakfast buffet was ok too

breakfast coffee - not good ud83dudc4e

really apprecciated the helpfulness off all the staff (reception,kitchen,room service

positive surprises: - the rooms are really big, 20+m2 - nice, hard mattresses - super attentive room service, paying attention to detail - large selection of food for breakfast for a hotel at

with closed windows and with the a/c on - while the reception staff was very helpful and the room service really great, the waiting staff in the restaurant was

the room service was impeccable

was no room service and there was nobody to help with our luggage

the hotel has a perfect pool on the roof and plenty of spa possibilities which we didn't made use of, as life is too short

the place is a bit far from the city center of funchal, it is accessible by a public bus or a shuttle bus

location and breakfast was brilliant

the pool area was very nicely furnished with amazing views also

no shuttle bus on sunday or in evening no tea-making facilities in the

good room service, friendly staff , all spoke english but little french, lovely gardens and

nice surroundings, wonderful breakfast and food, great service

the estate was generally delightful and the golf was amazing

food excellent both dinner and breakfast

loved the room, breakfast, gardens, staff, clubhouse, buildings, spa

easy check in and parking

no washing machine, but laundry service offered by the host

our cottage had a single bedroom and a fully equipped kitchen, incl

we cooked and found the kitchen well equipped

the kitchen has everything you need if you decide to stay in and cook for yourself on a rainy day

clean and comfortable cottage with well equipped kitchen, central heating and wifi

the daily cleaner was friendly & efficient & we particularly liked the laundry service which included ironing

lovely cottage with a wonderful garden. good location. the kitchen is very well equipped.

lovely villa with well-equipped kitchen, a short walk from a good grocery store

rtensias) with 2 bedrooms and one open space for kitchen/dinner/living room

huge and well-maintained garden; comfortable bed; lots of free parking; basically no noise

the pool is cold - but i still loved my bracing swims before hot showers

absolute sanctuary with beautiful gardens and a pool

we absolutely loved the breakfast by berta and pool!

the grounds are beautiful, with plenty of cozy spots to relax, and the pool was always clean and never crowded

wifi only works at reception, it's a bit uncomfortable

a bit of a walk from room to front desk or breakfast area.

no wifi in the room

possibility to do my laundry in the bathroom wich is a plus as a hiker

learning from previous reviews regarding breakfast choice and table clearing, found both problems fully rectified

terrace, spacious room, welcome drink, breakfast in the room (because of early check in), the hotel is near to the

about the local markets in this area, offered me a map and indicated some relevant places (shops, laundry in case you need it), bus station

great restaurant in the evening and plentiful breakfast

wifi in the unit

breakfast was good and a large selection to eat