lack of room service no change of towels rooms not cleaned each day

room service, lol

next time i need to have room service

great near fiu very clean pool was nice my only complaint was that when housekeeping removed used room service dishes etc it took days for f&b to collect

om

unless i stepped out the room seems like the hot water is turned off/on at a certain time gate to parking locked/opened at different

parking was included in the price. not far from the downtown by car.

enough parking space

the parking lot was very secure

there is severely limited parking

room was big, clean and good. room service is good.

comfortable bed and very quiet at night. like that there was a laundry room next to pool area.

properly, 1 towel provided for 3 people for 2 nights, no answer at front desk, housekeeping or room service

we got room service and it was very

room service does now deliver what you order

room service forgot to put new towels in our room on one of the days and i didn't notice until it

asked for room service to change the bed linens bc our toddler got poop on the sheets

the parking was a little weird and tight. but we did find parking

must say parking is the only things that suck only if you don't know how to parallel park or reverse

parking was difficult but they let us park up front because i can t get around easily.

staff very nice easy parking

parking lot is small but it s still free parking

plus the snacks and drinks available on the room(for purchase) very clean and comfortable, good room service menu (+) we did room service and it was delicious but too much food (+)room was really nice and comfortable, always kept clean by room service (-)response and no response from room service twice when needing a menu because the qr code did not connect (+) room service and food was good (+)staff, complimentary drinks, room service, proximity to airport, room with a view, (+)very good dinner and room service. (+) the hotel also offers room service as well throughout the day/night (+) the room service was very quick

wifi was spotty at best

bar and restaurant were great and pricing was reasonable

kids all night

the pool was good for my kids

bit annoying cause i arrived late at night and texted the concierge asking for the room service menu

no room service

we requested a room service and never obtained it

stayed for a couple of days and did not get any room service, no clean towels or trash removal

same thing with room service

room service.... breakfast good

room service menu was false advertisement because they didn't have room service and we were told it

it had roaches in the room. it was at 3 in the morning too late to call room service.

recommend more then a one night stay, cause they won't do room service even if you asked them too

did not realize that you had yo request room service daily. not much selection for breakfast.

pool hours lol should be later

nothing except breakfast should have a little more options

my wife and i had to use our pillow to give to our kids

hour before but i hadnt checked it i had made my reservation 60 days in advance and travel with kids and they re sell my book the same day my stay started, they just didnt

kids running around and screaming at 11:30pm

charges everything, they charges me twins for the room services, your company already charged me, and charged me again

can t order room service, and room keeper did not clean my room

room service, for $260/day should have room service

was friendly everywhere, especially the ladies during breakfast service and the bar on the roof

breakfast, which was partly included in the price, was excellent - a large selection in the buffet

room service and restaurant did speak with the manager we will see in january 2019 on our return

but very good stay, changing flight, sleeping short and fast :) amazing room service after 12am, thank you

there were no room service menu available in the rooms

room service and breakfast in the room are recommended

location clean a comfortable room. excellent room service

(fyi- no swimming pool, no room service (+) clean and room service (-)room service was terrible

i didn t eat breakfast.

the breakfast, but again you can t expect much more for the price

this made it easy to enter and leave and the get morning coffee and the nice breakfast

everything was excelent - nice people, good breakfast, happy hour with wine, safe area.

i wanted to order room service breakfast and pay for it but it is not available.

room service. got in after 10 p.m. & restaurant was closed.

i am not sure that room service can be charged to the room; when i ordered the guy came over, took my card, went back

no restaurant. no room service.

room service available but pricey

they have room service

no spa, amenities, not even room service for that price

room service food was good but always served in plastic containers you had to assemble rather than

location was great, the guac and chips were good, french fries no, room service menu so so, the front desk receptionist lied to me and said i had a pool view, and all

no information on room service

ordered room service

room service ladies expect tips everyday

didn't appear to be child friendly hotel. no late bar or room service.

location room service was excellent.

room service twice per day

elegant, staff, lounge, room service.

i had room service only because i was ill. the prices for room service are beyond ridiculous

immaculate service, spectacular views, beautiful lobby and outstanding room service.

carpet was not vacuumed daily 4) aluminum cover around sink plumbing fell off 5) had to request room service to leave soap, wash cloths, etc each & every time 6) had to wait for our vehicle

the pool staff was absolutely amazing

in a whole week the room service didn t show off. the floor was dirty.

no room service & no breakfast where they mentioned there is on the website

also, there were not enough toiletries and towels for a stay of 3 nights with 3 people given that room service is not done daily due to covid 19

room service was good. prompt also.

you did get fresh sheets and towels when room service was requested

place is beautiful, tranquil, calm, excellent room service, cleanliness, helpful staff

room service was cold

it was great both room service and the restaurant

never got a second set of slippers and room service was late, but did very good job getting the room / fold out ready for the night

credit card, since the payment for the stay was made and also a $ 200 blocking that covered all room service expenses

good, free shuttle to airport, clean and comfortable rooms, friendly staff in spanish and the room service was fast

had to request for room service on numerous occasion

this wasn't a deal breaker as i put towels on the floor and the room service, passed daily

the $60 daily deposit. unnecessary if you don't plan to use room service.

didn t have daily room service, a minor issue for a 3-day stay; the coffee maker didn t work; no printed

room service food was not good

room service was charming and good but a bit slow

the room service never answers we were needing some food order to make and some more linens so

there was no room service in the evening.

i had room service which was excellent the food was delivered quickly

up towels , just 2, no hand or wash towels, no room service , paid 350 a night

the rooms were always clean, and the room service was excellent.

food/restaurant or room service

this means no room service

couldnt even order room service

room service was ok, not great

room service food was take awsy style

room service take too long to bring rags and towels and had to call for some every time

room, clean and room service as lovely

i couldn't find the room service menu so

5 dollars for a bottle of water didn't meet my expertation when i clear ask room service was it free she said yes i could of bought a case of water for that

breakfast was great, the agents at the front desk were very helpful with all our needs

of the swimming pool

breakfast was very good. variety of items. airport shuttle ran every 15 mins free of charge.

and the pool was very cold, wish it were a little warmer