thing to like in this place no water in bathroom ac not working no room service no phone answer no internet wifi dirty place room v

the room service is terrible . no bed made had to go get towels every night .

window was jammed open by room service and we struggled to close it

room service good

the body mirror and room service came and cleaned up a little

room service was delicious and prompt, love the in room breakfast, you can build your own fresh

room service charges

the room service menu is interesting, it's a little too 'chic' for small children

staff service was exceptional from the caf hotel employee from the front desk and gentelman from room service were over and

room service menu

it have a perfect location and perfect room service

good room service too

ordered room service at 1am and they brought us the wrong food and never fixed it

room service was excellent.rooms were cleaned everything was amazing

things stand out, some stains on hallway carpets and room service tray outside in the hallway for almost our entire stay

room service breakfast was poor quality and expensive

the omelets to the deserts we ordered we're up to standards - room service was also on point

we ordered room service and it was wonderful

arrived at 0130 in the morning, and ordered room service, food wad delicious, staff was very kind and helpful,

room was comfortable and great room service/cleaning

the hotel was close to the airport, it was clean, very comfortable, the staff was friendly, the room service was good (and quick (-)room service after 10 am at least (+)awesome stay other than no room service on monday (-)did order tater tots from room service (-)i just feel when i order for room service i was over charged (+)ordered room service and food is amazing (-)no room service due to covid (+) room service was phenomenal, pool staff-extremely kind an welcoming (+)hoped for - lovely room, excellent staff, great location very close to whole foods, really good room service (+)nice and clean. great room service

not comfortable with little kids, no breakfast, no kettle in room , a big hole - window from bathroom to bedroom , that is also

staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights

the gym could have small weights.

big room, great look and smell, good gym

breakfast (room service) could have been better (+)the room was very nice and the food for room service. (-) and the restaurant wasn't working to get room service (-) no room service or food options after 21:00 on a weeknight in a $400pn hotel - is a no no (-)room service did not come each day (-) zero slippers or robe to be found in the room and when i called the anything any time room service they still couldn t provide slippers (*) no room service after that (+)nothing went well. no towels. unable to park car and charge to the room. no room service. (-)room service was offered at this property, and there was no housekeeping service provided during

the pool.

gym and spa in different building :

the spa and gym are very hard to access through the parking lot

the cocktails in the bar came in tiny plastic cups and were 20$ each

i did call room service twice ' no one picked up or called back.

good in the restaurant and room service isn t the best

the meal i ordered from room service was not good

thank you celina from room service was great

room service was amazing

room service

food from room service or the restaurant never disappointed us

the ambiance was amazing, rooms were very clean, staff very friendly and supportive & room service quicks food and drinks amazing, amazing views

sides room service) it would take over 20 minutes

room service is very fast at responding and i love that

area ,central , shops , restaurants, night life , pool is very nice with waitress service , gym is very nice with coach service everyone had a great time

the facilities of the hotel are very good - enormous gym, loved the rooftop bar which is still a very lively scene and the pool deck is fine for a

coffee bar in the lobby was a life saver. staff were professional and attentive.

room was not clean, we found dirty silverware, a cockroach around the kitchen, they didnt clean the room when we left, even when we call to houskeeping

is unbeatable for a city break - in the brickell centre, surrounded by restaurants, shops and bars

delivery of room service was not up to the required standard, ie: breakfast in bags.

there was a huge storm so we did not go out for dinner but ordered room service instead

room service was really expensive so just had to uber eats which was much cheaper

do not care for the room service menu and delivery

never once we got room service, and connecting to the wifi was a struggle.

room service is delivered in to go boxes to the room

staff are quick to hang up and rush you off the phone when your calling the front desk for room service

room service available and housekeeping is only on thursday and monday s

checked in on january 15th, no room service until january 19th after i requested room service

morning room service delivered our breakfast to another room so we had to fix that problem.

the lobby area the friendly staff it s instagramesque (lol, don t say i don t put you on) room service & house keeping was great pool & gym amenities were functional (-) the room service phone was not answered immediately (-) it also took a bit of time to get room service to bring towels, sheets, etc (-)i wish the hotel bar stayed open later and room service was available. (-)lack of service - food stopped serving at 4. no room service options (-)bad room service//food restaurant horrible (-)room service can be much better (-)pool service and hit and miss on room service! (-)the room service is not good and it ends at 6 (-)room service is only available until 5pm which was a big disappointment

in brickell, i liked the kindness of the staff at the reception, the doormen, the staff at the pool bar, the cleaning ladies

breakfast is included it is only continental breakfast

breakfast leaves something to be desired, it was included but the diversity is small, there is only

hasn t got a bar nor a dining room

room service was a bit slow.

cleaning and room service were perfect, loved

room service was too expensive and not accurate.

phone for room service wasnt working, they need to mention parking is available at a separate

phone wasn t working, couldn t connect to room service

very fast simple check-in (out) good and eficiente room service and mini bar (+) the rooms were comfortable and room service was satisfactory (-), room service delivery in take away bag (+)poor room service (-)presentation of the room service and price of all (+) very friendly staff, very clean hotel, and awesome room service (-)the room service is not a 24 hour. we couldn t have dinner at night. (-)room service was poor, they didn't replace wine and glasses used from the bar (-)no room service after 8 pm (-) the room service came in to-go boxes in a bag (-) they didn t clean well enough each day the room, if we ordered at night room service, at morning they didn t clean the leftovers

small fitness centre

they had an awesome pool for the kids and for the adults

am) no wifi available at the swimming pool shower not working properly at rhe swimming pool swimming pool

pool, location, and service.

we ordered room service and the staff at both the chinese restaurant and gastropub located within and next to

was served in paper plates and plastic cutlery and the room service was deficient, we asked for room service every day and they only came once in the 3

no room service

a better room service and laundry service

ignoring me for 10 minutes and i was the only person at the bar figures and one minute they have room service next day they don'

room service was overprced, late and arrived cold.

this mistake happened two times while trying to order room service and upon check out

information about anything in the hotel

poor room service

food quality could better room service.

room service was good as well as restaurant downstairs

way too long hallways. called room service for ice, never received it.

great room service. awesome views. great staff.

no room service after 11 pm

the pool is amazing and the room service meals are very good in terms of price

if we had to request it or if it was a covid protocol, but the entire weekend we did not receive room service

drinking water supply in the room, no room service for my room on 32nd floor, even basic things like room slipper is not provided

room service although the eggs benedict were overcooked

the carpet had stains and room service ends at 10 every night

there were no amenities open or in service

no room service.

room service was not removed from the corridors durino the night!

my tv didn t work and they don t have room service till 5 pm.

the room service food was amazing a bit pricey but that s if u want to hang early in the pool

no room service available

nope, maybe just a free room service with a hot bar.

bar closes quite early / can't order drinks as room service after 10:30

was difficult to reach the front desk and room service at time

room service

in room service available from restaurant next

room service, for $260/day should have room service

charges everything, they charges me twins for the room services, your company already charged me, and charged me again

can t order room service, and room keeper did not clean my room

the pool and restaurants

nice relaxing rooftop area with pool, bar and restaurant

all of the room service menus were old

is gorg, drinks, hottub, fitness center, friendly staff, convenient cafe, free wifi, delicious room service

there is not a good selection for late night room service

there is no 24/7 room service

housekeeping and room service were

clean, great facilities, great breakfast, fabulous environment, great staff

they need a pool

everything : the room, the breakfast, the sauna and above all the kindness of the staff !

the pool and hot tub are great, especially at night

free drinks, late check out, trendy sexy place

expensive for regular drinks & food no 24 hour room service for a hotel of this caliber rooms need immediate upgrade tvs are

- ordered room service twice

we then ordered room service that evening and they forgot to bring one of the drinks

good space in the rooms comfy bed good breakfast friendly staff relaxed atmosphere room service every day

room service stopped too early, pool closed too early, drink prices outrageous, coffee not great

you do have to request room service

my main inconvenience was that there was no room service

order room service for 2 days no one came until the 3rd day

no room service unless you ask

room service could be improved - breakfast cold on arrival but this was corrected on asking

liked the nice big clean room, free wifi, delicious breakfast, friendly staff that was always ready to assist me

location wifi parking valet only 25$

also i am not sure if there was wifi as we did not receive a code

to pay resort fee per day but not entirely sure what, other than wifi, we were getting for it

wifi was a little spotty despite advertised as strong

clean, great location, beautiful rooftop with pool.

the pool was great

location spot on, friendly staff, excellent rooftop pool

fault anything , breakfast staff , bar staff and the location was fantastic would definitely stop there

access to the pool. walkable to the beach. staff very friendly.

room service attitude could be improved

poor room service

kind and polite staff, daily room service and useful roof terrace

there was no room service they lied about breakfast

hotel is so small you can t use any amenities the rooms were so small no comforter room service never to came to clean room it s def better

parking was difficult but they let us park up front because i can t get around easily.

staff very nice easy parking

parking was poor with limited spaces.

the parking was a little weird and tight. but we did find parking

counted 17-18 rooms but only 9 parking spaces