breakfast, room service and front desk staff were very friendly and accommodating

room service was only ok, but i guess it is the usual for any hotel at the same category

room service could clean more precisely

nice pool

and i wish the check in time for the families with kids can be a little bit

e was so friendly) and it was wonderful

ordered room service in the evening and were disappointed by the food

they have a restaurant or you can do room service

room service is excellent, i would recommend the delicious hamburger with sweet potato fries

room service was quick and the pasta i ordered was a large portion and tasted great, fairly

drinks they made we're outstanding my husband and i had a wonderful time it was very relaxing and room service was

and smiling team bed extremely comfortable reactivity of the staff : whatever you ask for

room service says you can't get food from champions delivered, then i ask a manager and they say no

oom service, doorman

menu available in the room)

up towels , just 2, no hand or wash towels, no room service , paid 350 a night

the room service clean every 3rd day of the stay

does not have room service

no restaurant for room service.

this means no room service

the pool and the room service

is horrible, ordered room service for breakfast and was not correct, bed was built up on wood, and jacuzzi tub didn't

ordered via room service was almost $70 a very very poor value 2 eggs, 2 sausage, 6 strips bacon, 2 slices

the room service was fast and delicious

had to call three times for a room service menu to be delivered, along with towels and tissue

this wasn't a deal breaker as i put towels on the floor and the room service, passed daily

good, free shuttle to airport, clean and comfortable rooms, friendly staff in spanish and the room service was fast

the $60 daily deposit. unnecessary if you don't plan to use room service.

had to request for room service on numerous occasion

didn t have daily room service, a minor issue for a 3-day stay; the coffee maker didn t work; no printed

room service and cleanly ness of the room

no room service, wifi didn't work, parking lot was dark

bar, no restaurant or room service

also, there were not enough toiletries and towels for a stay of 3 nights with 3 people given that room service is not done daily due to covid 19

you did get fresh sheets and towels when room service was requested

room service for breakfast and nightlight in bathroom

no room service under 4 days long stay pool was cold

all aspects, room service..etc

the food was basic and a bit disappointing and room service wasn t available due to staff shortages, but the staff did everything they could to

free wifi plus complimentary room service on

the robot room service!

excellent hotel. facility and staff just perfect. don't forget to watch the room service robot.

no room service for small things like coffee , juices etc

no room service

room service delivery was not to my expectations

just a little option for included breakfast

experience at the hotel was negatively affected by the breakfast service

pool closed early

breakfast can be handled better how can you compel guest to eat at same

breakfast was not included and was a la cart. ther was no buffet

location is good the room was clean every day but the room service did not put paper for the lavatory and the shuttle to the dolphin mall was not going

room service stole clothes from our room and the hotel overcharged us by $411.

room service was very poor

no room service

u have to go pick up the food)

there was no room service!

dont do room service nor delevery, restaurant closed and reopen at 5pm

room service basic amenities are not enough for 2 people

there wasn t any room service but it s expected bc of the pandemic.

i was satisfied with the room service and related to the restaurant i never use it.

no room

no room service, our floor was filthy, made my feet black

price for the quality no room service environment

poor room service, not as pictured

room service daily, i had dirty sheets in my room, and staff wasn t at the front desk for 30

i wanted to order room service breakfast and pay for it but it is not available.

room service available but pricey

location, nice staff, hotel restaurant wasn't open but had a nearby restaurant that doubled as room

no pool, no room service, no breakfast

no breakfast in restaurant. i think room service only.

recommend more then a one night stay, cause they won't do room service even if you asked them too

it had roaches in the room. it was at 3 in the morning too late to call room service.

room service

did not realize that you had yo request room service daily. not much selection for breakfast.

room service.... breakfast good

great poolside bartender. excellent maid staff and room service staff.

good room service

room service left me on hold for 20 mins

room service because of coronavirus

room service was great. staff were very friendly and kind.

plus the snacks and drinks available on the room(for purchase) very clean and comfortable, good room service menu (+) we did room service and it was delicious but too much food (+)room was really nice and comfortable, always kept clean by room service (-)response and no response from room service twice when needing a menu because the qr code did not connect (+) room service and food was good (+)staff, complimentary drinks, room service, proximity to airport, room with a view, (+)very good dinner and room service. (+) the hotel also offers room service as well throughout the day/night (+) the room service was very quick

wifi in bedroom was up and down.

room great tv and wifi but the best feature of this hotel is the bed, it is the best bed anywhere in the world and we

hotel with breakfast, they charged me 4 adult fee for breakfast, but we are two adults and too kids, i talked with the reception, she said they can not refund me

pool was not working, which was disappointing for my kids

properly, 1 towel provided for 3 people for 2 nights, no answer at front desk, housekeeping or room service

room service forgot to put new towels in our room on one of the days and i didn't notice until it

ied calling several times), cold pool, very questionable people who smoked weed in

asked for room service to change the bed linens bc our toddler got poop on the sheets

there is no shuttle or room service.

and you have to do a few uturns when headed into the city, we got lost a few times, but from the room service to breakfast everything was perfect

the fact room service didn't come to replace towels and sheets

bit annoying cause i arrived late at night and texted the concierge asking for the room service menu

same thing with room service

slow room service

room service didn't speak english,

the phone didn't work for us to call for room service

menu for room service said breakfast was until 11:30 so i woke up around 11 to still have breakfast and they

service @ bar for room service

all portions

5 dollars for a bottle of water didn't meet my expertation when i clear ask room service was it free she said yes i could of bought a case of water for that

kids loved the waffles

breakfast was very good. variety of items. airport shuttle ran every 15 mins free of charge.

super appreciative of the airport shuttle and the kind and helpful drivers

liked the room size, kitchen, bed was comfortable, cable tv was great and the wifi worked well

room, clean and room service as lovely

and please don t order room service you won t get anything for hours also they have an extremely high deposit i ve

room service was ok, not great

were someone's room service trays in the hallway all night long

me twice room service on two different cards and still haven t got my money back

location clean a comfortable room. excellent room service

there were no room service menu available in the rooms

room was big and they offer a good room service

from the desk to the room service to the concierge

everithing room service desk service food

room service

room service is available every three days but once requested, it will done daily

in our 4 days stay not even one day room was cleaned by room service

my kids love it, too

karla and iliana in the kitchen were very nice people