as there is nothing really to do in hotel exept the odd pint when we were back also there is no room service would off been nice to have and the house keepers didnt clean properly as i found alot

the receptionist when i checked in was rude got no welcome ignored my questions when asked about room service she only looked at my partner and answered my questions to him

and bar staff are always on the go with a smile and i can't believe the turn around the room service staff have to do

no room service or any facilities

two staff sitting in the bar area chatting late at night - refused to open the bar, then refused room service

the service from staff was exceptional from reception, to breakfast room to room service.

staff was very professional, whether at the front desk, room service, or in the adjacent restaurant

room service tray could have had a better variety

excellent room service as we were shattered from doing 8 days on the nc 500 so just needed food quick which

room service excellent good big portions very quick service and delivery

friendly and helpful staff, room service only meals but great value for money and very nice food

short distance to work. excellent room service. staff.

awesome bar and restaurant meals

the bar area is brilliant, a fantastic clean

large double shower and a jacuzzi bath tube, unfortunately i was here on business and the wifi in this room was virtually none existent and to be fair the jacuzzi is no fun on your own

room service dinner. the pool!

kind of senses,beds were like a a fluffy clouds,room was warm and very very quite ,and the best room service ever also bathroom was clean

room service is lovely also

ordered room service) and really top quality

loved the room service , the size of the room, and the layout. nice big bathroom, too.

no food or room service

min booking rooms where fab staff so helpful only one thing i would have liked would have been room service the food in the bar and grill was amazing

the hotel doesn t do daily room service at present due to covid but when asked they came and did it for us

very nice room service was top class

room service would be nice as got there too late for food

parking enormous car park

the bar was quite small for the event. felt there was always a long line to get served.

wasn t big enough to have normal hotel guests as well as a wedding and sitting in the bar, i felt like i was at the wedding

it lacked atmosphere and the bar wasn t attended well

barely got an apology from the senior staff member that took the ox cheeks away and he never

also felt the evening menu didn't offer as much choice as the room service menu - some items a little expensive

could have had a better choice on room service menu.

room service

the room service & food was outstanding & the breakfast was excellent

comfy bed decent room service

easy to find and plenty of parking, nice to see that locals also use the bar

the restaurant and bar areas are very traditional for the building and beautiful

position for my visit plenty parking nice welcome from the staff

beautiful grounds with bar and restaurant

great parking, big room, excellent breakfast & maggie

the room service was excellent

was excellent, pods were lovely and warm and comfortable, really enjoyed using the spa and gym, room service for breakfast was very handy, staff were very friendly and

room service was bang on.... and the staff could not do enough for you.

so grand felt spoilt room service was fab

because the issue couldn’t be fixed on the day, they offered us a complimentary breakfast in the morning and a move to another pod (which was also amazing)

no daily room service

50 extra for room service so had that every morning comfortable bed and nice

room service for the two day stay

no room service. free wifi only in public areas.

the room service wasn t daily

room service every day

quite slow but the young man serving was working on his own, serving non residents as well as room service

room service very short of toilet roll stayed for three nights one roll when arrived didn't see any

brighter color for the walls and a brighter light might be helpful) the room service made the room only one time during our four-day-stay

be an issue - as there is no direct access to the hotel -2) this is not a normal hotel where room service is available 24/7 as the staff are also running a restaurant

room size food and staff all great. fab room service also very quick

a minor issue but we didn't have a 'do not disturb' sign in our room or a room service menu

the sandwiches from the 24 hour room service were lovely

at the restaurant/room service could have been wider and included some options for children

room service was nit available after 8pm the reception staff said

the staff were very helpful as i was late checking and very tired and had room service .

amazing value, excellent parking facilities, beautiful food and friendly staff

good restaurant and bar downstairs, fresh delicious breakfast cooked to order, big car park, nice, fresh and clean

dinner, breakfast was super, the room was standard but that s exactly what i paid

the rooms were comfortable and breakfast was great! staff were so lovely.

stayed for 2 days but our room was not serviced during the day and when asked we were told the room service staff had finished for the day

4

room service plates were left outside of rooms and not collected overnight and still lying there

staff were great. room service was spot on. food was delicious!

asked the girl at the bar if room service was on all night she said

clean, comfortable and friendly good value for money, free parking wad a bonus, would stay again

bar was great for the football and the staff and clientelle in bar were very accommodating

hotel perfect staff wonderfull done everything we asked for in booking so accomadating bar staff lovely felt like this was my local at home people so nice and welcoming i really didnt

room was spotless not one issue with the place the bed was very comfy we had a warm welcome the bar is very cheap and you have nice staff you can speak to we will definitely come back here if we

it was easy to find and there was plenty of street parking outside

to call for room service and found the phone line plug was out from connection , i went down to reception and

size , great bed

no room service during my stay

the staff were very helpfull and friendly including the room service ladies

ze and confort) , good level of service , clean room , room amenities , good room service , free parking ,

to 1 so the room was not warm when we arrived

no milk or sugar when my breakfast was delivered to the room and no response when i phoned room service

room service options were unhealthy

we were extremely pleased with room service as well

staff were excellent . food in restaurant was lovely. room service was ok.

room service only available till 9pm

i wanted room service was told no room service but one of my traveling friends got room service

not sure how room service works, in that regard

did not like options on room service

room service hardly had any of the stuff on the menu, ordered a ham sandwich the ham was like the

orange juice was delicious and being able to get room service for drinks just after 10pm was perfection

the room service could have more choice.

we ordered room service our order was wrong and it was sorted instantly

room was tastefully decorated and comfortable. excellent shower and also quick room service.

i had room service and the food was absolutely delicious, quick and still very much hot, unlike other

the warm welcome to excellent service / room service too

spa bath is good

wifi works

car-parking absolutely easy

breakfast was a little later than we usually like but as we over slept it didn't matter and we were

very close to everything staff lovely plus late check out

the receptionist was very helpful and pleasant the breakfast was wonderful, and the waiting staff were efficent and couldn't be more

paid for breakfast but 10am was too late, to have it

fantastic location that always felt safe, clean rooms, quiet, great breakfast, and a friendly staff

the breakfast served in the bistro attached to the hotel was delicious and so much choice

very comfortable room. liked the room service for breakfast.

room service was quick and food was delicious

exceptional staff, clean rooms, great restaurant and room service with tasty food

woken early by cleaner's and then room service for wrong room.

ordered a panini from room service and the quality of fillings is worth mentioning

room was lovely but they don t provide room service so if you are there a few nights it s nice to get dirty crockery etc removed and

food, loved the bar and lounge, excellent staff

we requested early check in & they were able to oblige

) staff wonderfully friendly, as were the locals at the bar ud83dude0a bed really comfy, room had everything we needed

friendly and caring atmosphere - great bar and beer garden - spacious and comfortable bedroom - lovely meals - great breakfast, and the

arrived late after food was finished and they went out of their way to ensure i got room service

room service was also good

one of our room service meals was not hot , which was a shame as the food there was lovely and presentation

room service was excellent

there was no wifi in the room in the morning

we ordered room service and the food was good

staff on arrival very pleasant. the room was spotless. the room service on time.

however the food has always been terrible and it doesn t matter whether it s room service, the restaurant or bar area

cost of room service. television in room, choices of films and programmes limited

get information on breakfast times, no information or room service, no information on pool/ spa opening and closing times

food good and excellent room service

this was the best room service experience i have ever had - excellent food and service

information about room service, no kettle, squeaky cold tap and wardrobe doors

excellent food, we had room service each night because covid restrictions made it easier but the standard was really

poached eggs were the best i ve had in my life - don t know how they did it we ordered room service too, which was great value for money and brilliant service

no room service due to covid restrictions so cannot give a score

room service was very prompt and reasonable

we enjoyed the urgent room service

excellent room service

friendly staff and excellent room service

breakfast was a let down x tepid and over cooked x also room service food was tepid too

really nice food on room service

food was amazing room service the quickest ever by far

staurant closed)

room was spotless and room service was excellent

24 hour room service - food fresh and delicious

lovely room great view of lake ,used room service was excellent

was good and the food served in the hotel is great also

like the fact it stated 24hour room service but the phone in the room did not work therefore i had to go to reception late at

breakfast was scrumptious room service

the bathroom was well stocked with toiletries and the room service was fast with hot delicious food

room service was available but there was a 3

nothing. wished room service was avaible til 11pm

order room service chips. quiet steep at 7+ for a handful of them with a dip

staff were great, room service for dinner and the decor was really on the mark