the excellent customer service and room service food

breakfast in bed room service

food from room service was really good

no mini bar in the room lol 5 room service charge per trip

had the mix grill on room service & it was

but there was a plug in radiator in our room

this is the same for room service app you have to charge to room then have reception put in the free kids that come with

ybe hotel knew heating was not working ) no room service, so had to go downstairs to get milk, sugar, coffee & t bags

room service

after called the reception, the room service helpers provided excellent service

helpful staff at the bar and the room service was delivered very quickly

obviously this meant we couldn t order room service

friendly staff great room service at 10pm was a great help after a long day lovely rooms

the room service menu it didn't have children menu and all the fries/ chips had some sort of sauce on

room service didn't have much selection

so much a dislike but the room service was very limited

room service option

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

suite was luxurious and room service polite and helpful

the room was lovely & room service standard was excellent

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

if it were not for that i properly would have been in the bar enjoyed

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

very central in chester. the bar has a great band on a saturday night.

bar service was first class all through our stay and great prices too

room service very quick and efficient

evening meals are excellent and room service is very quick

also the room service, after 9pm or so there is only pizza available that costs about 17

room service food was excellent

didn't order room service but we did see a member of staff delivering it, the silver trays really did give a

a concert we didn't fancy joining the throng and with a lack of residents bar so rang down for room service

also didn t see a menus for room service and when staying in a suite you want to enjoy your room but there was no menus or we

room service came back as we were eating for payment

room service breakfast in bed should be an option.

no coffee or tea in the room no shampoo or soap in the shower room service offered but no menu

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

told in advance that room service needed to be asked for so surprised when not done after the first night

room service was not good at all

actual room service not running past 6:00 on a sunday which was day of arrival , and no

room service ended up being a game of guess what s on the menu played with the kitchen staff

hotel feels very special and elegant, enjoyed the stay and the free room service was

especially loved the room service breakfast

loved the attentiveness of the staff and the room service menu as simply excellent

such a comfortable bed, great room and room service

wonderful and friendly staff, the room was exceptional and room service and all the experience was perfect

room service breakfast was fab - staff were so so lovely and friendly

there was no menu for room service.

no room service at 9pm sunday evening

phone in the room didn't work had to go down to reception to ask them for room service

no phone in the room to ring for room service, hot water in the morning was lukewarm.

room service via the onsite restaurant ended at 9

room service was also wonderful

we ordered room service and it was fabulous

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and they were so fast amazing service thank you

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would expect

room service was daily

the beds were really comfy and the kids enjoyed ordering room service

more room service

good menu & liked that everything was available on room service,

t unable to find two

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

we called room service and somebody came up to adjust the controls, but she wasn't too familiar with it - it

was no room service at the hotel which i found disappointing as it s a very large hotel and i thought

ordered room service breakfast but was disappointed with its quality especially for the price

clean , good customer service, room is so so so nice, big, comfortable , clean, excellent room service , good parking and excellent services

as my shoes were on the radiator i ordered room service toasted sandwiches and chips and it was pretty poor

kewarm, sandwich done in a

room service was charged per person although it was one delivery

i ordered room service for my evening meal and although very tasty, the portions were extremely small for the

bar is lovely with a great choice of drinks and wine

room service, great choice of breakfast

i like everything. the room size, decor, room service, the breakfast etc

weren’t told upon arrival that there was a wedding taking place so room service was suspended for the night but the staff were lovely and soon solves this problem for

we also qualified for a free drink from the bar as we didn't need our room service an one day

i can’t comment on the food as only a limited room service menu was on offer due to lockdown, but the available options via deliveroo were

the following day we ordered room service at 12:30pm but we did not get our food till 2pm

working, bedside light in bedroom not working, no full length mirror, no phone to call down for room service

booked this property primarily due to location and the availability of room service, particularly for breakfasts

we wanted to order room service but the phone wasn t replaced or fixed, so had to go to reception to order food and

nless you are having a treatment) staff

no info in the room about restaurant or if there is any room service at all

food and drinks available in room service,fair.

room service was fast and delicious.

charged for items we never recieved through room service

seeing the staff work so hard, but as they were the only two doing bar, food, reception and room service

they also have room service

time it had more variety on the room service menu had curry s and puddings wasn t much there this time only burgers and

took advantage of the room service and food was delicious

no gluten free food available for night time room service

it was helpful that room service was available as we resorted to using it for breakfast

anytime requested room service request was sorted very quickly no problem when asking for assistance, all staff very

we ordered room service from the extensive menu, and were not disappointed, it was delivered by a very

i had room service which suited me perfectly

with the view of a gravel courtyard but didn't spoil our time there, few items were missing on room service tray but a call to reception and they were delivered in minutes,

service was great, suite was very spacious and clean and the breakfast and room service was very good

lovely food in the garden restaurant for evening meal and excellent room service

every part of the hotel was clean and fresh smelling, room service was great only thing i'd recommend is some little salt n pepper sachets with meal

had the most excellent check in experience, enjoyable breakfast, prompt room service in the evening and the spa is fantastic

room service was fantastic, wasn't too far away from the centre aswell recommend to

surcharge on my receipt for drinks in the garden room after paying by contact less and expensive room

location, great health club, great room, lovely friendly staff, great freshly prepared room service

room service breakfast cold, forgot toast

spacious room, room service, pool, staff

staff were accommodating of post being delivered to the hotel, and i thought the room service was great

the beds where comfortable and room service great

over last minute, room service was great and fast

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice, breakfast was plenty full and

not believe in the limited room service we could not even get tea bags and milk for the room at 11pm visited reception several

dining room good, room service excellent

no room service menus in the room.

very helpful host - thank you! quiet, comfortable, clean, easy parking.

parking

bar food was fresh and homemade

atmosphere very straight forward instructions to use wifi and other such things

paula was very welcoming and the food in the bar was delicious

limited menu for room service

room service menu is lacking in choice and the app for it doesn t work but this maybe due to the

not much choice on the room service menu

room service was timely and breakfast delivered at specified time

we got room service which arrived hot and tasty all staff were really well presented and friendly and

upgraded room. excellent room service full supply of food at breakfast

and spacious, incredible comfy bed, lovely hot water too, i had a great soak in the bathtub,room service was excellent and fast

room service was a lovely touch after a long day shopping

i dont know but none would work, for example i tried calling room service by pressing quick dial button and it wouldnt go through, i had the same problem when

staff were friendly the room was clean and comfortable 24 h in house coffee 24 h bar 24h room service room service i needed as was attending sport event and was so good to get a food at

went above and beyond to have our room ready for an early check in

struggled with wifi on work pc but that s more likely my firewall

ample parking too

friendly staff, clean & spacious room. nice location. wifi spot on... will stay here again...

staff were incredibly helpful, we arrived extremely late and they opened the bar just for us

friendly staff, clean room,clean bathroom, spa facilities were clean and free to use ,room service was

recommend the room service, the steak was delicious and very reasonably priced

food and room service was brilliant staff really nice booked to stay again

room service

ud83cudf78 ud83cudf54 we also had room service for our breakfast for a little extra treat to ourselves arrived for our chosen time

to order room service, and was told the kitchen was too busy

room service food was abit expensive for what it was

unfortunately i thought the room service menu was a little restricted with the choice, especially for myself as i have dietary

great room service food

the spa and restaurant weren't open due to covid, but the room service food was excellent

room service drinks menu. need more variety and options to edit mixers.

room service - cups not cleaned & bed not made - could have done with 2 hand towels instead of 1,

no room service after 10 but absoloutely amazing stay

theme of the main bar isn t a quiet place for food after work, and the lack of choice on the room service forces a decision between loud sports bar or limited choice

when i ordered room service the lovely guy commented how hot it was and went above and beyond to sort this for me

have been more convenient if there was a room service for the food

the room and stay was great, i would prefer room service though

no cooked breakfast and no room service

that there is no room service anymore.

only critique would be no information in room on room service and was travelling alone ended up having a snack instead of a dinner

we treated ourselves to a room service breakfast which was delicious

the room service took over an hour to come which was not

have preferred some more choices on the room service menu, maybe a replication of the restaurant menu while the restaurant is open

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

room service was exceptional, especially the chicken wings

breakfast good.

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

probably room service but it did wake me up a few times

room service was excellent. all staff were pleasant and courteous

online but it said fully booked which was fine as we left it quite late, so decided to have room service

the spa facilities were lovely. the room was nice with balcony and room service.

room with free room service

need to do breakfast room service

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

room service cooked breakfast hot on arrival excellent

room service for breakfast was a lovely touch!

access to executive lounge, complementary mini bar, efficient room service, great shower, huge tv, huge bed, perfect

room service and paid 12 for two portiins of fries that were served in a small dish and were only

food on room service - some of it was cold and unappetising.

3 surcharge for room service

small matter was that room service came in our room without knocking and while we were still in bed

room service everyday and everything keep well stocked up

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

chicken i ordered

room service available added 6 per tray added

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service, which was delicious

gar, milk etc)

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the guest had to collect and then carry

bar is open and room service did available but there is no sitting within the central hotel at present due to covid

no room service offered

room service and fridge in the room

was really good (we ordered room service breakfast and dinner) (-)room service let it down didn't have much choice, 2 items not on anyway. (+) love having a fridge in the room and ice available from room (-)were not that friendly, mix up with room service, which was sorted by manager - thank you (-)room service and reception didn't answer any calls, however this was at around 8/9pm so perhaps out (-) also in the corridor just outside the room door the dirty room service plates are gathered in the morning (-)reply when trying to order room service so had to go to the bar to order food and bring back to the room (-) otherwise room service very good (+) time in the pool with the children and easy room service and chilled breakfast (-)no hairdryer in room and 5 payment for room service

staff arranged an early check in at short notice

the spa and gym was an absolute delight

and chip dinner sat overlooking the eighteenth green the food was lovely plenty of room for car parking we thoroughly enjoyed our stay , we have stayed there before and standards certainly have

place out the way lovely pool and spa area room was excellent we had only planned to stay one night and booked another staff where

out of the pizza option from their room service menu at 11pm this service runs till 6am

lack of room service during daytime hours, and not always completed by our early evening return

clean facilities and room service was great, they do amazing pizza

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

ordered room service for dinner. food was delicious, prompt and service fab!

really picky - breakfast

we also had room service for dinner which was delicious

we had a room service meal from the 1931 menu - very prompt and delicious

great room service from the restaurant !

also the 24 hour room service we went out