om service and breakfast) was excellent

20

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

clean , good customer service, room is so so so nice, big, comfortable , clean, excellent room service , good parking and excellent services

the room and property was spotless, and the food in the restaurant

i had room service which was fabulous

room service meal was perfect and there were some interesting menu choices available

friendly staff great room service at 10pm was a great help after a long day lovely rooms

room service also available

obviously this meant we couldn t order room service

friendly staff, clean room,clean bathroom, spa facilities were clean and free to use ,room service was

breakfast offered as room service, good quality and plenty of choice

food and room service was brilliant staff really nice booked to stay again

room service

recommend the room service, the steak was delicious and very reasonably priced

room service and the breakfast was plentiful. spa area and facilities were excellent.

liked it all, at times it was difficult to get reception to answer when i called for room

room service breakfast cold, forgot toast

the beds where comfortable and room service great

the food was very good and the service they offer is great

5 for room service and 5 to hire a robe to wear in the spa

room service only between same hours as restaurant which makes no sense

setting, location were good. room service food was hot and well prepared. free parking.

like pillows, no room service after 8

nless you are having a treatment) staff

staff were lovely, breakfast was very nice and room service very quick and efficient.

no info in the room about restaurant or if there is any room service at all

seeing the staff work so hard, but as they were the only two doing bar, food, reception and room service

charged for items we never recieved through room service

food and drinks available in room service,fair.

over last minute, room service was great and fast

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice, breakfast was plenty full and

no room service menus in the room.

dining room good, room service excellent

not believe in the limited room service we could not even get tea bags and milk for the room at 11pm visited reception several

room service was quick, bed was comfortable and shower was super powerful would stay here

great room service, delicious food

ich i was able to collect from the bar, so saving the room service tray charge

room service

clean cups no shampoo or conditioner for the shower 4 pound charge for room service 4 pound extra if you didnt comit on the night before to

evening meals are excellent and room service is very quick

room service

room service food was excellent

room service menu after 10 pm was all bread - pizza and sandwiches

didn't order room service but we did see a member of staff delivering it, the silver trays really did give a

room - cosy, clean and very comfortable - pillows are amazing! room service & meal was lovely!

food from room service was really good

no mini bar in the room lol 5 room service charge per trip

the excellent customer service and room service food

had the mix grill on room service & it was

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

the room was lovely & room service standard was excellent

room service option

so much a dislike but the room service was very limited

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

bar service was first class all through our stay and great prices too

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

very central in chester. the bar has a great band on a saturday night.

if it were not for that i properly would have been in the bar enjoyed

room service breakfast in bed should be an option.

and good location but the noise from the bar areas, lack or residents bar, poor service and no room service, or so we were told , more than offset these

also didn t see a menus for room service and when staying in a suite you want to enjoy your room but there was no menus or we

no coffee or tea in the room no shampoo or soap in the shower room service offered but no menu

no room service was offered or available to the apartment

kewarm, sandwich done in a

as my shoes were on the radiator i ordered room service toasted sandwiches and chips and it was pretty poor

room service was charged per person although it was one delivery

i ordered room service for my evening meal and although very tasty, the portions were extremely small for the

hot water, big tv, super fast wifi had no issues at all and was staying on the top floor

room service ended up being a game of guess what s on the menu played with the kitchen staff

room service was not good at all

also the room service was misleading as one leaflet said 24/7 availability and another said shuts at 9:30pm

told in advance that room service needed to be asked for so surprised when not done after the first night

actual room service not running past 6:00 on a sunday which was day of arrival , and no

especially loved the room service breakfast

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

room service breakfast

hotel feels very special and elegant, enjoyed the stay and the free room service was

included continental breakfast and room service was exceptional

no phone in the room to ring for room service, hot water in the morning was lukewarm.

no room service at 9pm sunday evening

very tasty with option to have room service

room service breakfast was fab - staff were so so lovely and friendly

very comfortable, lovely room service and great breakfast.

excellent and helpful staff. nice hotel with parking.nice breakfast excellent room service.

good menu & liked that everything was available on room service,

location room service

bedside lamps on arrival, but room service quickly found us one

more room service

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would expect

room service was also wonderful

our requests, like providing a room with a bath, giving us wine glasses when we requested and room service was excellent

from the front desk to the bar staff to the fella who brought us room service

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and they were so fast amazing service thank you

had a fantastic 3 night stay here,we didn't want room service as we like a lie in

i like everything. the room size, decor, room service, the breakfast etc

one answered my whatsapp for room service so i had to go to the bar

room service, great choice of breakfast

breakfast was very nice and room service

unfortunately i thought the room service menu was a little restricted with the choice, especially for myself as i have dietary

room service menu a little limited, but excellent quality

to order room service, and was told the kitchen was too busy

great room service food

ordered room service, pizza left more to desire but the service was quick and good

staff are all lovely and helpful. rooms immaculate garden and bar are too

the room was spotless and very well furnished - wifi in the room was fast and reliable

friendly staff, clean & spacious room. nice location. wifi spot on... will stay here again...

quite, no fuss .couldn't fault .anything. parking also available.

struggled with wifi on work pc but that s more likely my firewall

room service was fantastic, wasn't too far away from the centre aswell recommend to

surcharge on my receipt for drinks in the garden room after paying by contact less and expensive room

a one off i think, arriving late ordered room service , which took 1 hour 20 mins and then the order was cold and incorrect all other

we opted for room service which came promptly and was hot and tasty

had the most excellent check in experience, enjoyable breakfast, prompt room service in the evening and the spa is fantastic

lovely clean rooms, pool was fab for my son. room service very reasonable. staff very friendly

it was helpful that room service was available as we resorted to using it for breakfast

they also have room service

no gluten free food available for night time room service

rooms clean, had room service meal nice, breakfast great

great staff that were friendly and helpful, good room service with nice food.

were charged for room service after we had ordered our food in the restaurant our 5year daughter became unwell so

room service was a lovely touch after a long day shopping

both breakfast and room service good

i dont know but none would work, for example i tried calling room service by pressing quick dial button and it wouldnt go through, i had the same problem when

service was great, suite was very spacious and clean and the breakfast and room service was very good

we ordered room service from the extensive menu, and were not disappointed, it was delivered by a very

good room service

location and setting, i arrived late and missed room service which cut off at 9am but i explained the circumstance and the chef made me something

om service) was very good and and well worth the money

lovely and clean. friendly staff. busy bar and a nice vibe. room service and food was lovely.

room service, sky television, large comfortable bed, easy access to get into liverpool, great

room service drinks menu. need more variety and options to edit mixers.

theme of the main bar isn t a quiet place for food after work, and the lack of choice on the room service forces a decision between loud sports bar or limited choice

room service - cups not cleaned & bed not made - could have done with 2 hand towels instead of 1,

lovely area. clean rooms. bar was pleasant and well priced thank you

parking right outside our entrance

the beer garden and parking are excellent and the village of barrow very impressive

plenty of parking

there is on site parking and a lovely relaxed beer garden

really good location and excellent staff! fab stay and great room service

attentive staff & big room, room service was a nice surprise

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

comfortable bed , nice big room , fantastic room service , polite and helpfull staff, location close to the airport , carpark

we treated ourselves to a room service breakfast which was delicious

wasn t room service, i d got off a long flight and would of liked food brought to my room

choices are expensive and very limited

have been more convenient if there was a room service for the food

no cooked breakfast and no room service

only critique would be no information in room on room service and was travelling alone ended up having a snack instead of a dinner

did order room service which unfortunately wasn t amazing

lack of room service

room service menu is lacking in choice and the app for it doesn t work but this maybe due to the

and they stop serving food too early and the only way to order food is room service

limited menu for room service

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

food on room service - some of it was cold and unappetising.

room service and paid 12 for two portiins of fries that were served in a small dish and were only

welcoming and really friendly staff the rooms were very clean and the meal we got from the room service menu was good as we missed the evening meal as we were at a concert

it took along time for room service to respond and the restaurant was closed.

room service wasn t really available due to how busy it was however i can forgive that as it was

only thing was a bit unsure was a 4 extra charge for room service if ordered.

room service everyday and everything keep well stocked up

the room was great and the quality of food for room service was of a really high standard and felt the sane as i'd have got in the restaurant

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

staff was fantastic, room service on point ud83dudc4f

menu very limited no room service no pool

bar is open and room service did available but there is no sitting within the central hotel at present due to covid

no room service offered

gar, milk etc)

considering the price paid, no room service, not enough facilities

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

need to do breakfast room service

room service cooked breakfast hot on arrival excellent

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

room service for breakfast was a lovely touch!

drinks etc

also you couldn t get hot drinks at night time from the bar area and you couldn t charge room service to your room after a certain time

ordered room service for dinner. food was delicious, prompt and service fab!

out of the pizza option from their room service menu at 11pm this service runs till 6am

lack of room service during daytime hours, and not always completed by our early evening return

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service food is not available after 10pm

didn t like the 5 tray charge for the room service

by 9:30pm the room service only had pizzas left. the menu didn't work on the qr code either.

room service charges 5 per tray so i decided not to order any

staff excellent, excellent breakfast great choice, room

the room service menu didn't work

i also appreciated the room service team for their prompt service and attention to detail

room service and extra bits for the mini bar were available at an extra cost

were very tidy and included everything you will need even for just a couple nights,i tried out room service and it was very quickly delivered with a smile

lovely rooms & the room service was fab

morning room service n check out time

we got a bit confused about room service times and ended up trying to order five minutes

room service in morning was rude tho but everything was good

staff were very helpful, the rooms were beautifully presented, the location was spot on and the room service was what you need

although the hotel does not have a restaurant or room service there are plenty of great places to eat on the

if i'm told the bar area is closed and it's room service only

room service tea coffee kettle in room

we loved the room service too

i liked the large tv, i liked the room service

room service dinner was un eddble