the fee wifi was hopeless

went above and beyond to have our room ready for an early check in

quite, no fuss .couldn't fault .anything. parking also available.

staff were lovely and very helpful. food in the restaurant was fantastic! plenty of parking.

location lovely gardens, bar food and lovely welcoming staff

tray charge for room service was a little steep compared to other places i have stayed

over last minute, room service was great and fast

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice, breakfast was plenty full and

no room service menus in the room.

dining room good, room service excellent

om service on hot foods until 9

staff were accommodating of post being delivered to the hotel, and i thought the room service was great

the food was very good and the service they offer is great

room service breakfast cold, forgot toast

location, great health club, great room, lovely friendly staff, great freshly prepared room service

were charged for room service after we had ordered our food in the restaurant our 5year daughter became unwell so

ordered room service which was lovely

we ordered room service and the food was very good

room service was a lovely touch after a long day shopping

i dont know but none would work, for example i tried calling room service by pressing quick dial button and it wouldnt go through, i had the same problem when

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

room service, perfect size bed and bath, great spa facilities - lovely views in the jacuzzi

unfortunately i thought the room service menu was a little restricted with the choice, especially for myself as i have dietary

great room service food

slight hiccup if being picky was ordered fries on room service however when they arrived they were parmesan and truffle fries which wasn t stated

of the restaurant find it had too many drinkers not suitable for families but used room

no room service after 10 but absoloutely amazing stay

lovely and clean. friendly staff. busy bar and a nice vibe. room service and food was lovely.

room service finishes far to early, wanted a midnight snack!

room service, sky television, large comfortable bed, easy access to get into liverpool, great

we treated ourselves to a room service breakfast which was delicious

have preferred some more choices on the room service menu, maybe a replication of the restaurant menu while the restaurant is open

the room service took over an hour to come which was not

room service was exceptional, especially the chicken wings

no telephone in room to contact reception, delay on room service once ordered lack of towels

like pillows, no room service after 8

setting, location were good. room service food was hot and well prepared. free parking.

working, bedside light in bedroom not working, no full length mirror, no phone to call down for room service

the following day we ordered room service at 12:30pm but we did not get our food till 2pm

5 for room service and 5 to hire a robe to wear in the spa

only critique would be no information in room on room service and was travelling alone ended up having a snack instead of a dinner

the room and stay was great, i would prefer room service though

no room service.

room service or mini bar)

or possible to have room service nd some of the staff in the bar weren't very helpful

staff were lovely, breakfast was very nice and room service very quick and efficient.

liked the size of the family room and the view over the garden. liked the room service

food and drinks available in room service,fair.

no info in the room about restaurant or if there is any room service at all

room service breakfast wasn t available

excellent location and staff attentive. also free parking.

the receptionist took our car registration number and told us that we would not have to pay the parking fee

additionally ,we received penalty notice for parking on -site 60

100 if not paid in 2 weeks)

as my shoes were on the radiator i ordered room service toasted sandwiches and chips and it was pretty poor

kewarm, sandwich done in a

room service was charged per person although it was one delivery

i ordered room service for my evening meal and although very tasty, the portions were extremely small for the

hotel / location, spotlessly clean, great / friendly staff, amazing bedrooms, superb breakfast, i could go on, will definitely be returning when the weather improves

room service for breakfast was a lovely touch!

room service cooked breakfast hot on arrival excellent

need to do breakfast room service

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

small matter was that room service came in our room without knocking and while we were still in bed

welcoming and really friendly staff the rooms were very clean and the meal we got from the room service menu was good as we missed the evening meal as we were at a concert

food on room service - some of it was cold and unappetising.

great breakfast, close parking, fast room service etc

3 surcharge for room service

gar, milk etc)

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the guest had to collect and then carry

no room service offered

room service was top notch ud83dudc4c

don't like self service breakfast so next time i would use room service

they have a restaurant and room service, and hotel staff were prompt with helping

room service available added 6 per tray added

only thing was a bit unsure was a 4 extra charge for room service if ordered.

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

it was very clean and the room was massive and the bed was so comfy. room service was excellent,

surcharge on my receipt for drinks in the garden room after paying by contact less and expensive room

we opted for room service which came promptly and was hot and tasty

room service was fantastic, wasn't too far away from the centre aswell recommend to

a one off i think, arriving late ordered room service , which took 1 hour 20 mins and then the order was cold and incorrect all other

every part of the hotel was clean and fresh smelling, room service was great only thing i'd recommend is some little salt n pepper sachets with meal

room service, great choice of breakfast

i can’t comment on the food as only a limited room service menu was on offer due to lockdown, but the available options via deliveroo were

we also qualified for a free drink from the bar as we didn't need our room service an one day

i like everything. the room size, decor, room service, the breakfast etc

weren’t told upon arrival that there was a wedding taking place so room service was suspended for the night but the staff were lovely and soon solves this problem for

lack of room service during daytime hours, and not always completed by our early evening return

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

drinks etc

also you couldn t get hot drinks at night time from the bar area and you couldn t charge room service to your room after a certain time

clean facilities and room service was great, they do amazing pizza

really picky - breakfast

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning for breakfast

great room service from the restaurant !

also the 24 hour room service we went out

we didn t go down to the restaurant but the room service food was excellent

hotel as it was a short one night stay but next time i ll try the bar

oks very inviting) and room service

the team are putting all their effort for the customers both in restaurant and the room service

how clear the restaurant area and the prices of the food for room service

were very tidy and included everything you will need even for just a couple nights,i tried out room service and it was very quickly delivered with a smile

the beds were really comfy and the kids enjoyed ordering room service

bedside lamps on arrival, but room service quickly found us one

room service was daily

location room service

good menu & liked that everything was available on room service,

room service very quick and efficient

room service menu after 10 pm was all bread - pizza and sandwiches

room service was excellent as was the food

didn't order room service but we did see a member of staff delivering it, the silver trays really did give a

room service

staff were really helpful & friendly - the rooms were spotless & there was a nice kitchen facility - would recommend it - we have booked for next year

we didn't have wifi in our room

good kitchen, excellent

a huge, fully equpped kitchen diner, decent twin room, and a bathroom though compact, was perfect

clean twin rooms and good size kitchen and lounge

although the hotel does not have a restaurant or room service there are plenty of great places to eat on the

room service in morning was rude tho but everything was good

staff were very helpful, the rooms were beautifully presented, the location was spot on and the room service was what you need

we got a bit confused about room service times and ended up trying to order five minutes

room service was slow, ended up cancelling

staff excellent, excellent breakfast great choice, room

the room service took some time but this had no negative impact on our stay

room service charges 5 per tray so i decided not to order any

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service food is not available after 10pm

by 9:30pm the room service only had pizzas left. the menu didn't work on the qr code either.

room service food was first

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the food was fabulous

loved the attentiveness of the staff and the room service menu as simply excellent

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

room service breakfast

we loved the room service too

room service dinner was un eddble

room service finished at 10 pm. midnight would have been better for us.

tried to order food through room service

room service food was gorgeous

location perfect, room service good

location, nice comfortable bed, big room, good room service

nice bedroom and on-suite. kitchen facilities in bedroom was added bonus. great breakfast.

we did not have wifi connection in our room

lovely breakfast rooms clean and comfortable staff were brilliant wifi great

lack on info in room, room service, wifi etc

very tasty with option to have room service

very comfortable, lovely room service and great breakfast.

no phone in the room to ring for room service, hot water in the morning was lukewarm.

there was no menu for room service.

lovely hotel, the room service was amazing. by far the best i have had.

room service was also wonderful

he ordered food for us to for room service when the reception was very busy

rooms service location mini bar included breakfast in bed available aswel of room

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and they were so fast amazing service thank you

room service was not good at all

told in advance that room service needed to be asked for so surprised when not done after the first night

actual room service not running past 6:00 on a sunday which was day of arrival , and no

room service ended up being a game of guess what s on the menu played with the kitchen staff

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

central location and very obliging friendly staff room service, towels milk, wateretc excellent.

location great bar next door couldn t fault the place and affordable would definitely

is great area but no place for car parking and there in the bed too much hair i think dog hair my kids not sleep on that s

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru the music amd shortly after 12 it was all over, would defo stay here again id leave

this obviously being above an irish bar but the room and beds were comfy and didn t bother the kids at

could have had biscuits, 5 tray charge for room service is a bit much for one person to pay.

there wasn t any room service

no room service which would of been a bonus for us to order for a snack on arrival and before bed

doors wall's skirting boards extra need replacing or painting room service should be done

great and large rooms, special room service, and the breakfast is delicious.

room service breakfast in bed should be an option.

room service was totally hassle free & easy

room service came back as we were eating for payment

and good location but the noise from the bar areas, lack or residents bar, poor service and no room service, or so we were told , more than offset these

no coffee or tea in the room no shampoo or soap in the shower room service offered but no menu

room service available (we didn't use it) all public areas clean and in working order (-)restaurant and room service is a very limited menu (-)room service phone was out of action (*) room service available with very limited choice but fair prices (-)menu limited in resturant and room service but plenty of restaurants within easy reach (-)restaurant and bar were not open and the room service qr code didn't work (+) no room service but not a problem you ask staff and they get you it (-) room service was advertised everywhere but unavailable, which didn't effect my stay as i had no (-) stayed 3 nights and we were advised there would be no room service during our stay, linen change would be (-)are signs everywhere in the hotel stating that they do room service (no time limit stated)

great hotel, staff really helpful, very central, wetherspoons accross the road for breakfast.

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

wifi was speed and signal was good in the whole room

a wetherspoons opposite if you don't want to go far to eat at end of a day or for breakfast

bar service was first class all through our stay and great prices too

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

very central in chester. the bar has a great band on a saturday night.

i had room service which was fabulous

room service also available

room service meal was perfect and there were some interesting menu choices available

obviously this meant we couldn t order room service

i had room service food. the pizzas can be a bit larger then what they are?

food room service would be a good addition to the hotel.

we had room service breakfast which was delicious and very filling , looking forward to our next stay

and bars nearby,breakfast was very good value and a choice between continental or english,and room service was free so nice to have it in comfort in the

of the rooms, really good shower, comfortable bed friendly staff, free room service for breakfast

breakfast was very fresh and loved the free room service to our suite

room service was excellent burger was awesome

had no complimentary tea or milk in room so had to pay for them with room service meals

suite was luxurious and room service polite and helpful

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

so much a dislike but the room service was very limited