food presentation was of top standards had room service both nights

no lift as my wife has mobility issues, but the staff were very accommodating providing her with room service

very speedy room service

and a young man from the waiters and bar persons needs to be recognised for his customer service

the food was lovely, bar well kept and the staff were next level. phenomenal service

staff so efficient bar restuarant very nice and the staff serving you like a well oiled train, room very comfortable,

bar meals would have been better for us

spa bath was brilliant

afternoon tea, restaurant food was yummy and spa bath was a great experience

bar bill was a little excessive but craft beer was delicious

room with free room service

room service & breakfast

i did not have a phone in the room to ring reception for room service etc

room service was excellent. all staff were pleasant and courteous

ill on the second day and i wanted room service but was told that i had to pay a deposit of 100 for room service and i would get it

limited choice for healthy eating in dining room/ bar/ room service. maybe add a salad??

we are from the lovely room service menu as we arrived just before 8pm and the food was hit and delicious and freshly made

rating than its current 3 stars

room service meal was fast and piping hot

this time we ordered room service and the food was exceptional as was breakfast

heater, iron, ironing board, kettle, tea, coffee milk and biscuits good variety for dinner room service

i had room service, fab burger and glass of chardonnay

we requested room service for dinner on arrival

food/room service, say till midnight, would have been really helpful

free parking, great location. staff were friendly and helpful.

home from home and fabulous breakfast

plenty of parking too

- exceptional host who s attention to detail is second to non - very clean with an excellent breakfast - peace and tranquillity with stunning views, absolutely perfect

everything, from the warm welcome to the delicious breakfast

it has secure parking and the rooms are generous in size and well equipped

short room service options

we had room service on our last night, paid over 40 for two burgers, the chips were cold and soggy,

took an hour to get room service, as could get no answer from reception at first until i used my mobile to access the

room service did not deliver what was ordered or on time, breakfast was cold

we weren t told about the 24 hour room service

we couldn't eat in the restaurant and there was no room service for the 4 nights we were there

no room service offered on saturday rather than leaving the hotel to eat

room service and both had shepherd's pie which came with fresh greens and was delicious

couldn't eat in the restaurant and there was no room service for the 4 nights we were there

room service should provide.

had room service~ light meal was well presented and tastiy with much more on plate than expected

had to ring externally on mobile phone for this, as room service phone out of order

also no lead on phone so couldn t use phone to order room service

they advertise 24-hour room service in their own guest books, so when we got back from our wedding at around 10-11pm, both

or selection of local real ales) but great room for a night cap

staff were lovely yet suggested one might need to fetch their own menu for room service - and room service is an extra 5 pounds

also no bar open for residents, only room service till 9

toilet flush,tv reception poor, room service took ages to answer and 3

no longer able to purchase drinks late at night, even for room service.

safety measures were put in place with ample hand sanitizer and room service for breakfast

it would have been good if the hotel had room service, but i think this wasn't possible due to being a sunday, and a differentiated menu

breakfast, and helpful and smiling staff, room service was good - alas, the restaurant was full

stayed 3 nights no room service/cleaning

l didn't dine 'out' but ordered a room service sandwich which was excellent, very tasty and very fresh

they helped me with my luggage to my room and arranged room service , which was equally impressive

loved the bar area and the olde world feel

location is excellent and parking available albeit limited

some wifi connection challenges, but the friendly staff sorted this out quickly and effectively

breakfast was lovely, lots of choices and unrushed

wifi was weak in hotel room but fine in communal lounge area.

easy parking, lovely quiet rooms and excellent food in the restaurant.

there was no welcome pack with the wifi or tv code or restaurant information, check in/out times etc

hotel, the food was lovely the rooms are small but immaculate with walk in shower etc, there is parking at the hotel & overspill parking next door

pulled up to the hotel and were relieved to have free on-site parking

plenty of parking and i had nice view over looking a park

room service was also good

hotel is being refurbished so the restaurant is closed and there is no 24 x 7 room service as stated

also don t bother with room service food was so bland

stock in pro shop,lack of staff so sports bar couldn't stay open,,no room service ,no change of bedding towels

have done with a fridge, no room service offered but only a minor thought

was really good (we ordered room service breakfast and dinner) (-)room service let it down didn't have much choice, 2 items not on anyway. (+) love having a fridge in the room and ice available from room (-)were not that friendly, mix up with room service, which was sorted by manager - thank you (-)room service and reception didn't answer any calls, however this was at around 8/9pm so perhaps out (-) also in the corridor just outside the room door the dirty room service plates are gathered in the morning (-)reply when trying to order room service so had to go to the bar to order food and bring back to the room (-) otherwise room service very good (+) time in the pool with the children and easy room service and chilled breakfast (-)no hairdryer in room and 5 payment for room service

got a free hour late check out

gorgeous location, rooms, swimming pool and view from room was lovely. highly recommend

oud) was very good and we found that the food was quite expensive for what it was

really warm pool, relaxing steam room and rejuvinating sauna

not much choice on the room service menu

room service took 45mins for 2 sandwiches and there was a 5 tray charge as we couldn't order

room service was quick and did extra than was on the menu when

room service menu is lacking in choice and the app for it doesn t work but this maybe due to the

we got room service which arrived hot and tasty all staff were really well presented and friendly and

had the mix grill on room service & it was

no mini bar in the room lol 5 room service charge per trip

the room was lovely! huge bed! great room service! excellent quality

room service breakfast wasn t the best, definitely will visit the restaurant for breakfast when

room - cosy, clean and very comfortable - pillows are amazing! room service & meal was lovely!

excellent breakfast

rooms good value value for money, breakfast excellent and staff very friendly

good beer 2/ nice room 3/lovely en suite 4/ good evening meal 5/excellent,freshly cooked breakfast 6/ good coffee 7/ caring,gentle staff all in all a marvellous experience for the price

staff were brilliant from start to finish, breakfast was lovely and they catered for dietary requirements with no issues

great selection for breakfast, with fresh fruit, yogurt porrage, offer of full english, selection of bread and

the staff and room service are excellent and they just want to help in any way they can.

would have loved to have been able to order room service from our room

perhaps even a reduced late bar menu or room service

my only negative is no room service. maybe just a small sandwich menu would be a good addition.

breakfast was excellent and the evening meal

breakfast good.

room service was quick, bed was comfortable and shower was super powerful would stay here

great room service, delicious food

room service

the food at the restaurant and at the bar were really good, room service and quality food

but there was a plug in radiator in our room

good room service

i like that you have room service available, makes things easier for me as i'm pregnant so can relax in the room

om reception to room service) were all very friendly, helpful and attentive and couldn't do enough for you

om service and breakfast) was excellent

ordered room service breakfast but was disappointed with its quality especially for the price

suite was luxurious and room service polite and helpful

the room was lovely & room service standard was excellent

no room service

was perfect, the staff, room service, room, location and the cocktails were wonderful

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

no dressings gowns yet they were advertised as being available

good room service

om service) was very good and and well worth the money

we ordered room service from the extensive menu, and were not disappointed, it was delivered by a very

with the view of a gravel courtyard but didn't spoil our time there, few items were missing on room service tray but a call to reception and they were delivered in minutes,

i asked if there was a laundry nearby where we could wash our dirty laundry

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

very central in chester. the bar has a great band on a saturday night.

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

bar service was first class all through our stay and great prices too

no room service was offered or available to the apartment

no coffee or tea in the room no shampoo or soap in the shower room service offered but no menu

and good location but the noise from the bar areas, lack or residents bar, poor service and no room service, or so we were told , more than offset these

room service came back as we were eating for payment

room service breakfast in bed should be an option.

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

also the room service was misleading as one leaflet said 24/7 availability and another said shuts at 9:30pm

told in advance that room service needed to be asked for so surprised when not done after the first night

room service was not good at all

perfect location, new hotel with nice facilities. room service was available which was handy

evening meals are excellent and room service is very quick

room service food was excellent

room service was excellent as was the food

room service very quick and efficient

room service menu after 10 pm was all bread - pizza and sandwiches

loved the attentiveness of the staff and the room service menu as simply excellent

such a comfortable bed, great room and room service

room service food was first

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

included continental breakfast and room service was exceptional

phone in the room didn't work had to go down to reception to ask them for room service

no room service at 9pm sunday evening

there was no menu for room service.

lack on info in room, room service, wifi etc

very tasty with option to have room service

room service was also wonderful

from the front desk to the bar staff to the fella who brought us room service

our requests, like providing a room with a bath, giving us wine glasses when we requested and room service was excellent

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and they were so fast amazing service thank you

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would expect

they also have room service

no gluten free food available for night time room service

time it had more variety on the room service menu had curry s and puddings wasn t much there this time only burgers and

took advantage of the room service and food was delicious

rooms clean, had room service meal nice, breakfast great

excellent and helpful staff. nice hotel with parking.nice breakfast excellent room service.

good menu & liked that everything was available on room service,

location room service

room service brilliant

room service was daily

room service was slow and never turned up once for water and ive to the room .

i can’t comment on the food as only a limited room service menu was on offer due to lockdown, but the available options via deliveroo were

had a fantastic 3 night stay here,we didn't want room service as we like a lie in

room service, great choice of breakfast

breakfast was very nice and room service

i ordered room service for my evening meal and although very tasty, the portions were extremely small for the

room service was charged per person although it was one delivery

as my shoes were on the radiator i ordered room service toasted sandwiches and chips and it was pretty poor

kewarm, sandwich done in a

like a copy of the ritz. parking.

food and drinks available in room service,fair.

staff were lovely, breakfast was very nice and room service very quick and efficient.

no info in the room about restaurant or if there is any room service at all

no room service if you wanted to order to the room

meals very expensive for room service

the bed was fab, room service very professional and polite

had the most excellent check in experience, enjoyable breakfast, prompt room service in the evening and the spa is fantastic

every part of the hotel was clean and fresh smelling, room service was great only thing i'd recommend is some little salt n pepper sachets with meal

no condiments with excellent room service breakfast. salt,pepper etc

lovely food in the garden restaurant for evening meal and excellent room service

like pillows, no room service after 8

setting, location were good. room service food was hot and well prepared. free parking.

finer details need finishing off- the shower and sink didn t drain, breakfast room service was fastidiously ordered upon check in but incorrectly delivered- orange juice was

the following day we ordered room service at 12:30pm but we did not get our food till 2pm

booked this property primarily due to location and the availability of room service, particularly for breakfasts

wifi was not very strong in the room

barn and stables, lots of character, spotless room, comfy bed, lovely fresh towels, great service

atmosphere very straight forward instructions to use wifi and other such things

good location, ease of access, wifi and general comfort :)

parking right outside our entrance