couldn t order room service apart from after 6pm

member of staff initially attempted to hand me the room service tray at the door instead of bring it into the room

the room was very nice, comfortable, pretty and clean. ordering room service was very fast.

the room service menu is quite small, would be nice to have a couple more options for veggies

during our stay, so having to bundle up to go to breakfast wasn't ideal - although they do offer room service

impressed with the way they provided us with room service on our second night as we needed dinner but had a cranky baby who needed to go to bed

there were some lovely members of staff, particularly the room service staff

payment for room service before checking out which i did raise with them, i was unaware this was standard

room was out dated and over looking busy road. no room service.

the table in our room was very scuffed and we were surprised not to see a phone to ring down for room service as you find in most hotels

room service after a long drive

very clean, super nice staff, lovely bar in a very charming town with lots of great local shops.

if you can, get to the bar before 19:00 for happy hour

lovely comfortable, quiet room. very helpful, friendly staff. great location. great breakfast.

absolutely nothing! the room was fabulous, breakfast was gert lush and the staff were excellent!

was amazing from the moment we walked into the hotel from the staff to the food and room service was simply amazing

room service to tidy room didn t turn up till 3pm and then did a superficial 10 minutes

excellent room service,tasty weel presented food

room service would have been a plus, particularly as there is nowhere in the village to get food

max & ethan in the bar was friendly and a laugh

we really enjoyed the breakfast, and while the property does not have a parking area on-site, they partner with a nearby

for supper we had kids menu comfort food

parking a bit of a lottery but always so in burford

wasn't allowed more time in the fantastic bar area.

very nice room , great beds, lovely bathroom. excellent bar meal of fish and chips.

room service due to covid unavailable

wasn't in the room , no nespresso machine, no flavoured teas or retro phone and there was no room service menu in the room

... room service. no top up of teas etc, clean cups, toilet rolls

air conditioning, friendly staff and excellent room service

breakfast standard was unbelievably delicious

the young man behind the bar was so friendly and helpful

the tv signal in the room was terrible and the wifi to

the rooms were well equipped, the public areas were well maintained and the bar top was something

wifi very flakey.

wifi in the bedrooms isn't great

friendly staff including room service chappie

we re so kind and allowed me room service as my husband was unwell

also, despite notifying staff that there was no wifi in our room, nothing was done about this

dinner was lovely as was breakfast

and wifi didn t work which isn t good when there s no phone connection

no wifi in the room and bed was a little hard

polite, chatty, helpful bar staff, who worked their socks off and nothing was too much trouble

parking was a little hard when we arrived owing to euro football final,we had a mini so managed to

this was our type of place and being able to eat in the pub bar each evening after a day out cosy and welcoming

don t take kids here - it s horrid

8 could do with a stair gate or something to stop the kids coming downstairs as they are fairly steep for children of a young age

wifi reception was poor

the food that comes out of the kitchen is delicious from breakfast to dinner

couldn t park right by the pub, it would be nice to save some parking spaces for guests staying the

couldn't park in car park, it was too busy. wifi wasn't the best

(we ordered room service) the staff are very friendly and helpful (-)dining room service was slow had to wait ages for our drinks (-)been appreciated in the very warm sunny weather conditions and would have saved having to use the room service or the short delays in having an attendace at the bar (-)i wasn t aware lunch wasn t being served at the moment and no room service available. (-)times and conditions of room service were very unclear (-)the shower room service heating shower food

only issue was that waiting staff in the restaurant were also serving in the bar and we had to wait for them to move between the two for service

made our dog very welcome and set up a table for us in the bar for our evening meal and breakfast

breakfast very

a blue badge for parking not once able to use it

room didn't have a tv, but this didn't matter because the wifi was excellent and i used my laptop to watch tv

there was also ample parking and opportunities to purchase breakfast if desired

off road parking , great little pub

an excellent parking just beside the building

great bar as well

great location. friendly staff. lovely bar and restaurant on site.

room 17 at a bit of bar music till 10ish but not a major problem

friendly, welcoming staff. cosy bar area and comfy room.

lovely comfortable rooms , nice ambience in the bar and restaurant areas

they also allowed us a late check out so we didn't have to hang about in our wedding gear too long

stone great location bourton on the water several short walks sights sounds shops relaxing bar lounge food drink unspoilt english character charm

no usable wifi

everything was great.....except the wifi.

terrible wifi. no wifi at all in our room

the wifi it was alittle bit hit and miss, but it did not ruin our stay.

property, in perfect location, food

am not a morning person hence i like my in room service for breakfast need to upgrade or be more flexible with the breakfast room service

the gentleman at the front desk didn t even know if room service was available & wasn t bothered to show us our cottage , just handed over our keys

and as the hotel did not offer bar snacks or room service, we ate out on the 2nd night

are very attentive & professional, they where excellent from reception to bar & restaurant & room service

full of character. warm and comfortable. easy parking and great breakfast.

two caveats, toilet flush was not the best and wifi terrible

wifi is not working efficiently.

wifi was very poor

cloud wifi was very slow.

some dry towels and left the used ones on the floor as per the notice in the bathroom with the room service note on the door handle

room service was provided both days we stayed even though it was in the holidays

the key to get in the front door was brilliant because i could come and go as i pleased and the room service was brilliant, everything felt so clean and lovely

left the room tidy and made the bed, so it was, i

breakfast available no evening meal provided no central heating available no room service available bathroom towels not changed for four

room service

fast room service, two open fires in the bar

also, the room service: you can order your food and they don t charge you an extra cost

breakfast room service was prompt, hot and tasty

we had room service which was extremely good as came form the hotel's main restaurant and breakfast the

the room was stunning, room service was excellent

free room service coffee! fantastic food and very comfortable bed!

ree room service for these facilities) no wardrobe in

were down so room service wasn't really possible

kettle or coffee and tea facilities in room

on arrival was given the room key and no explanation of times of breakfast or wifi access nor any pleasantries

location, comfort and excellant condition friendly staff daily room service excellent

wifi and signal wasn't great but wasn't a necessity

having a meal sat evening it got a bit noisy from a group in the bar area, we then had some drunken clown approach our tables who i vented my frustration on, one of

that was excellent, the advertised picture was exactly how it was plus a nice wood burner in the bar area

wifi was spotty but still usable

friendly staff, prompt room service after a later-than-scheduled arrival

the food

had room service for dinner and breakfast in the restaurant) was excellent

we were able to order room service when we got back to the hotel

room service was organised and also a bucket of ice suggested and brought to my room to help with

also great wifi

shame

tv/wifi not great. could be a lot better,

the wifi signal was too weak that it didn't really work.

wifi dropped out a lot

everything food room service

maybe healthy option on the in room menu as the bar menu has salad but not the room service

very limited options for room service restaurant after 10 pm.

24/7 room service from leo's bar/restaurant

walking in it smelled very clean and fresh room service was fantastic, food was some of the best i ve tasted in a hotel

perfect room. dining room and bar very comfortable.

the hotel was wonderfully equipped with a bar and full service restaurant where we had breakfast and dinner one night

substantial breakfast that is included with the room

staff were exceptionally polite and professional particularly the restaurant staff where we had breakfast

wonderful breakfast

room service

breakfast basic but good and having the room service was a bonus

good size family room - we liked the mini bar products (cans and pringles went down well with the kids and happy to pay for these rather than remembering to bring many snacks

free parking

the wifi could be better

breakfasts delivered to my room due to covid risk. this was room service at no extra cost!

it would also have been useful had there been a room service facility

close by, at the end of a very long day when it was cold and dark outside, i just wanted room service or to pop downstairs and eat quickly

aybe this will happen when the refurb is completed)

continental breakfast, varied choice on menu, croissants were fresh, good range of beverages, room service delivered at time asked for

the website offered 'room service' and 24/7 reception

is no room service and no 24-hour staff to contact in case of emergency

cosy room. friendly stuff, good room service, the breakfast is ok.

the rooms are above an excellent lebanese/syrian restaurant - i got room service and it was very tasty

there were no breakfast or room service facilities

room was nice and big, comfy, great room service

the room service was efficient, helpful and we were made to feel that nothing was too much trouble

room service finished at 9.45, i checked in late so didn't eat.

restaurant was closed due to pandemic, room service was good, food was excellent,

gone to the restaurant it would have been better, so there needs to be a little more attention to room service meals

room service could be a bit better - someone else's towels were left in my room when i checked in

really, we personally don't like buffet breakfast which is why we didn't have one, maybe the bar could have opened a little later than half ten

close to the bar the eagle and child

free wifi functioned poorly.

should i have to give away a lot of personal details just to get free wifi

the shower didn't work and only continental breakfast was offered as room service

great room service, delicious food

booked a queen bed not double, used to sleeping in king size but was still comfortable, ordered room service was lovely was amazing to sleep in an old prison cell

room service excellent and staff very helpful

room service dinner arrived rather cold

5 charge per use for room service .

no room service even though we stayed 2 nights - again something for the price should be standard

liked the breakfast, there was an option for room service free of charge

style , location , service with no computers, no mini bars in the room just proper room service

reception omitted to say room service was on demand, so it wasn't made up the first day

not what you'd expect for a 5 star hotel, no gesture of money off either despite the fact we had room service and other things they could have given us a token gesture

in particular, all the staff, reception, bar, restaurant and room service could not have been more pleasant, helpful and obliging

coffee could have been better - i ordered it both downstairs with breakfast as well as room service - both times the coffee was quite cold

they tried to charge us for someone else's room service

our room service breakfast wasn t very nice, eggs had no seasoning and the porridge was very watery

we appreciated the family room, efficient room service and friendly staff

had room service meals twice over the stay and the meals were very nice and a good size at a good price

no late room service

there was no room service menu in the room

bedroom very clean and spacious. staff and room service excellent