room service poor

options for late night room service were poor

room service menu is limited and bar/ restaurant did get a bit cold.

very limited room service menu, but food well cooked and presented

would be great to have room service offered

no telephone to phone reception or order room service

there was no room service and the kitchen closed at 9

room service was excellent, cleaned very thoroughly & fresh towels every day.

no room service to speak of, nor a telephone to request room service

it also might have been nice to have room service available as we fancied a glass of fizz when we arrived

quiet location, great room service

didn't pre-book dinner and was told the restaurant was fully booked, had room service instead.

the room service menu was only from the bar and not from the restaurant which is a shame

were told on arrival that the restaurant was fully booked with no bar food or room service available

room service would be great too

set along a cute river, breakfast was great and room service was very big and tasty

about room service charge not explained

was really excellent, except charge made for room service

only one member of staff and he seemed to do everything from being porter to receptionist to room service and the only bad thing i can say is that the mattress was very uncomfortable with

i found the property to be very cosy. i also had room service and the food was amazing!

beautiful quiet location by a stream . atmospheric restaurant and bar serving tasty food

parking a bit tight in the car park but plenty of space in the road adjacent and opposite so

wifi as this was not working

the breakfast was delicious as

free fast wifi good drink selection friendly staff simple great food

the pizza from the room service was amazing

map and letter of introduction) did not

was extremely comfortable, room was private and quiet, breakfast had really good selection, room service and food quality was outstanding

more vegan options on the room service

it was a little difficult to order room service, but staff made it easy

high end products for the bath room service is great

om service) was excellent, breakfast was exceptional

property, in perfect location, food

are very attentive & professional, they where excellent from reception to bar & restaurant & room service

am not a morning person hence i like my in room service for breakfast need to upgrade or be more flexible with the breakfast room service

poor room service, bed quilt just pulled across leaving rumpled sheets underneath

breakfast room service was very poor !!

i had a beef burger for dinner with 5 room service charge

instructions for coffee machine, details to contact reception, or any information about room service, food etc provided in room

wanted room service in the evening, when we spoke to reception we queried what was available for room

staff were very helpful and even ensured our room was ready for an early check in

nice bar and good food. we liked the sunday carvery

they were able to cater for a coeliac for both breakfast and evening bar meal

visit the riat air show, the hotel is clean, friendly, set out perfectly, the area is lovely, the parking at the back of the hotel is safe

parking was no problem at the rear of the property

i had room service only but the steak was decent, the vegetable plate lovely, the tuna and grapefruit

a hotel of your standard there should be room service at all times

phone in my room didn't work to call room service so had to walk to reception to request an iron

we had room service in the evening and the food was

warned, food services finishes at 9pm and there is no room service after this time

were down so room service wasn't really possible

little surface space in room and unable to work out how to dial 0 for room service

excellent covid measures including room service after 10

tea and coffee making facilities in room but can order through room service pricier than other comparable hotels in area for both room and food and drink

it was very relaxed and room service was quick and delicious when we fancied an evening sweet bite to eat

the breakfast, afternoon tea, dinner, cocktails and room service was impeccable

the bar which is on the first floor is rather special and converted from an interesting former use -

would have been nice to have breakfast included in the price of the room and as the bar tends to close at 11, it might be nice to have an honesty bar

tiny issue was parking and mainly lack of enough space to get parked and feelyou can manoeuvre abs get out

as others have said,the car parking is a bit of a squeeze

tv and phone reception a bit dodgy but what the heck, there was free wifi.

th in bar and takeaway) is a cherry in the top

signing in to wifi every day was only minor criticism - good connection tho.

the service at the bar and restaurant is exemplary and exceptional, great food and deserts and good selection of wines

perfect location, very easy parking / check-in / check-out

replacement towels provided after the room service were rather tatty

room service menus has been reduced. access to parvillion needs assisted or automatic doors

to covid 19 we had dinner in the bacon friday as resturant was closed meal was excellent we had room service on saturday with no surcharge for that

the room service order was plentiful

was excellent and we took advantage of the room service and enjoyed breakfast on our

we ordered room service for the traditional full english only costing 14, they came to the room politely and

minor point - the room service was on time, would have liked the food to have been warmer.

room service and breakfast were excellent

check was about earlier and breakfast room service was very pricey

the extra 5 charge for room service. nothing else.

room service was superb & great value

priced out of restaurant evening menu,

in advance' turned into 'sorry we're full' so we didn't get to try the food - and breakfast was room service, so we didn't even get to see the inside of the dining room, which looked rather nice

food was impeccable and the fact we could get room service for dinner and breakfast made this place one of the nicer stays we've

welcome was lovely after a tough work day the room service was perfect

the attentive staff for room service, breakfast and in the lounge on friday

room service food poor, dubious value for money overall.

i used room service for dinner both nights i was there and the food/service was great

able to have room service as i was told the kitchen was closed and this was at 2130, not good enough for a 4

great location. comfortable room. very cozy and warm. nice bar area.

however, we could have done with wifi in the bedrooms, great reception in the bar area though.

clean and good facilities. ev charging point was perfect.

was unable to get wifi in the room

wifi only available in the pub, not in the room

had the room service, we had dinner which was very nice and the breakfast which was plentiful

it was dirty no room service provided even when requested dishes r not washed properly mould in the rooms rooms r

wifi slow. pillows weren't comfy.

plenty of car parking space

being the last to leave the bar i don't remember much about the

2) generally picked up a signal.

find a wifi code listed anywhere when i tried to connect at 11pm

the room and bathroom were warm and cosy, with everything in good working order; they have free wifi too

friendly staff and excellent breakfast

staff were super nice and the english breakfast we got each day was great

restaurant was closed due to pandemic, room service was good, food was excellent,

room service is also available

room service finished at 9.45, i checked in late so didn't eat.

room service very hit and miss , only 1 staff member trying to do everything

gone to the restaurant it would have been better, so there needs to be a little more attention to room service meals

the staff were just great and the room service was really good and a reasonable price

the burger and chips we ordered

very welcoming and accondating staff in a lovely location - great room service

a room service) were absolutely gorgeous abit over priced but i'd say it was worth it

room service menu was sandwiches and very limited pizza only

the app isn t the easiest to use and not great room service options

restaurant fully booked so i had room service

great location and best of all room service from a full menu you order online and delivered in 20 minutes absolutely

no bidy wash but room service did bring some

no room service or late night vending maching

though i didn t ask at the desk and only went by what was

also perhaps the option of a dinner room service, for the same reason

were polite & friendly, the fire was lit and warm in the bar area, room service and breakfast was amazing, bed was comfortable, room was warm and cosy

also found the staff helpful and friendly when dealing with our requests for ordering taxis and room service

paid for a room service breakfast that never arrived and just 1 bath towel and 1 face towel for 2

room service for meal in room also excellent and food

we arrive at this hotel on our lengthy journey from west wales it is great to have the excellent room service and the food is very good

was not impressed with how long it took for room service to take my order in the early evening

room service was quick and efficient

nothing although room service was a little pricey.

beautiful hotel. lovely room service. incredibly kind staff. made my birthday so special.

bar closes early, before 11, room service has no spirits and the mini bar only stocks water and milk

ning room hours, room service menu) in the room

i would have like some information about the hotel

excellent location. excellent room service and breakfast.

room service dinner the night before however was just fantastic (see photos) we were upgraded and (+)room service was lovely - i had the truffle caviar eggs which were incredible (+)considerate welcoming juice and sweets, pre-breakfast in-room service of freshly squeezed juice and mini croissants (+) the comfiest bed and super speedy and delicious room service (-)room was smaller than expected and called twice for room service that never came (-)only thing that let it down was the evenings room service. (-) we had been out for a long day including a very nice lunch, but a snack which didn't involve room service would've been nice (+) i ordered room service and the food and service were both exceptional (-)had to wait an hour for room service to arrive although this was quickly resolved when we called again to check on our food

the wifi was very poor in our room and we had to keep trying to reconnect it

the large room is ideal with kids

hotel was amazing, was afforded early check in and free room upgrade

the wifi was patchy

room service glasses and dirty dishes had not been collected

room service forgot twice, and coffee from restaurant was also forgotten, but the staff were busy

enough tea and coffee and milk in the room no free mineral water in the room service in restaurant last night was very

room service was good for evening food options, and breakfast was delivered to the door each

we had room service in the evening and the food was excellent followed by an amazing breakfast in the

fast room service, with good food on offer

was well below expectations - room service used their own hands to clean/rinse the the cups, then used hand towel to wipe dry

although the restaurant was fully booked on the first evening we had good room service with full restaurant menu choice

good that everything was in one place and you are able to get room service.

room service food not up to standard.

additionally, no onsite bar or room service

room service was non existent and when it was available, it was very basic with not even a quick

lift no sitting area no room service stuffy and hot so air conditioned

latively) luxury stay

have liked room service options i had a basement room that was next to the service door

we ordered room service which arrived very quickly and all of the food, including breakfast, was lovely

we had room service and our meal was delicious ud83dude0b the breakfast was also brilliant ud83dudc4f just

chasing someone down for some assistance or room service was not expected

beds for kids were broken and more or less campingbeds

fantastic room and brilliant breakfast. love this hotel so friendly.

ey were all smoking outside) restaurant closed on sundays no room service no hairdryer half empty bottles of used products in tiny bathroom tv complicated room

bit inconvenient when travelling alone and want room service

d to get deliveroo - not very

hot expensive shabby room for 360 a night you are having a laugh - no room service no one a reception, no amenities, tiny bathroom which isn t fit for purpose

me in waited around for ages

minor- the phone in the room didn t work so we had to go downstairs to order room

and a 5 surcharge for room service is a bit

air-conditioning, pool, room service and breakfast

room service never answered. that was all.

great for overnight day which competing in hartpury superb room service great choice of food, hot delivered quickly and tasted