the room was large and spacious, the tv was working. it was quiet, there was free parking.

it had decent parking

no room service.

for bare minimum, no amenities such as mini bar, room service, cotton swaps etc

never ordered room service because again never picked up

we ordered room service for breakfast which was very good

room service was a bit pricey

not a lot of amenities though you could order room service

we stayed for a week and where told that there is no room service due to covid

room service didn't want to give us an extra chair. however not all rooms were booked

room service did not change the sheets while our entire stay and sheets were not ironed ,also the

guess there is no room service

charge for room service and food only available from the deli downstairs

staff, hotel location, interior of the hotel, hotel bed, free convenience items, room service chocolate cake was delicious

besides this, the cost of room service and in-room movies was outrageous

had ordered room service with a wine opener and when the food came, we did not receive the wine opener

no room service.

room service closed at 10 pm

also, there's no room service which again is a very un-hotel like feature and such items should be made very clear

service for example there was no room service to replace towel or coffee or shampoo

we were there for three nights and room service came every day to clean and change out towels

room service hospitality staff behaviour no one was polite next time i will not recommend to anyone

no food available for room service

was no room service and the deposit was too much they don t clean the room reasoning the covid-19 wich

kitchen, breakfast and pool

we were able to do an early check in as we arrived very early from the airport

we like the decor and the design and the little bar area was nice

was kind of disappointed with the room service

an in-house restaurant, for room service, needs a hot tub or sona

and i believe it was more expensive due to the marathon, parking was not included, there was no room service, the room/bathroom was not cleaned on any of the days we stayed and the tv in the room

didn t receive a single bit of room service as every time we came back to the hotel the towels weren't replaced and not even the

room service

room service

the room service menu was limited. breakfast items served all day would be lovely.

issue w/the room service order, but the hotel is new; still training staff so it is to be expected

call order room service breakfast was never answered after 20+ rings.

the restaurant was closed and the room service was limited.

but what is worst, no room service: useless putting the request on the door or ordering the cleaning

the beds were small quite old material was available in room. no room service

ry old and un comfortable)

dirty rooms dirty carpet smelly washrooms no room service no facilities

no room service during 5 days stay, no lift, everything is very run down

the only bad thing is that room service was done on less it was requested

room service and bar hours need to be extended.

good room service food

elevator was confusing/card didn't always work for floor room service every other day

just think the room service menu should have more variety

property was pretty old/run down

llway carpet bunched down the aisle, rooms/tv old), no room service at all including cleaning, towels, anything

the hotel was not offering room service or daily cleaning at this time

room service was fast

late check out that i requested

noisey guest , no room service

also you could hear room service talking in the hall outside our room about the other rooms and stuff people have left

covid 19 shut down, no room service, no dining breakfast ud83dude12 no discount ud83dude22

good room service, complementary airport shuttle, and complementary breakfast

just the no room service !

breakfast

i traveled with kids so the refrigerator and stove were handy

i traveled with kids so the refrigerator and stove were handy

staff were great and let us know we could park in the lot and get shuttles to the airport for about the same price as midway parking

staff food pool

free shuttle to the airport

were black kids -

that kids was all over the place and pool with no adult.

shuttle service was phenomenal, gave us a deal on parking upon arrival

arrived about 2 am with several kids

the room service was excellent. i enjoyed my trip.

the shuttle was very convenient

the shuttle was very small and picked up a lot of ppl at 330am.

ry early) flight

the room, pool, staff, and shuttle service were all excellent.

the fact that room service was not available

roomy, nice bathroom, room service, glass glasses.

no room service provided/ the room was never cleaned

plus the proximity to midway airport was great as was the shuttle which ran every 20 minutes

location and shuttle to the airport

location was good, close to the airport. i had room service and it arrived in time and relict.

pool area was relaxing-would have loved a hot tub

having the sports bar on the premises was convenient.

location is 5 minutes from the airport, efficient shuttle system

the pool was closed due to covid restrictions.

love room service, in hotel bar and restaurant. rooms were roomy, pillows were so comfy.

room service, and spacious rooms

room service not always on time, and tray often incomplete

room service was great and worth the price

i ordered room service it was late and wrong they messed up my order and then didn't answer to fix

room service wasn't provided everyday though we asked for it

room service is terribly poor

no room service because of pandemic

no room service. breakfast was never much. restaurant was closed.

staff was overall friendly and welcoming, the room service lady of the 4th floor during most of my stay from the 3rd march up to 7th march

room service was a plus

they're was no room service for my stay and i was not informed of this until my check out

love the room room service front dess i had a good time there i love that i got to see the water i had a good

they didn't clean my room a single time during my 4 night stay. no restaurant, no room service

room service that they cleaned the room every other day not everyday

hotel room service was slow, it took two calls for one to show up

room service was very prompt

we had to call room service twice for a blanket and waited 30min both times. but it was okay.

large rolling table covered in leftover room service that was in hallway at 10pm, was still there the next morning, smelling and attracting

granddaughters first time to order room service) our food arrived soon than quoted

was great, the room service was great, the location was the best right across from the park

the room service rates for food was also a lot but probably comparable

room service available

the check in clerk was awesome including the room service

additionally, there were stains in the tub that room service could not clean

the one time i attempted to call the front desk and room service, no answer for either call

booking site said they have room service and no parking

the restaurant no longer stays open for dinner, nor offers room service. a missed convince.

would be nice if they had their own restaurant, with room service

i missed having a kettle in the room but the room service could deliver tea.

staff fantastic comfortable bed next to union station room service

would have liked some cocktails and room

the cleaners are thief s , left my money came back and it was stolen by room service

it is impossible talk with room service

staff was friendly, there is a restaurant offering room service even during covid, and front door required key card access

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

great location and cool design. gerin at the bar made the best french75. he was awesome.

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

bar and restaurant with great service and offerings

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

some restrictions because of covid outbreak including room service was not allowed.

we could not get coffee from room service.

no room service or breakfast.

restaurant connected to the hotel was excellent for room service or just going down to eat

best location , safe for girls , perfect room service!

everything was great, room service was a bonus, excellent location and facilities.

of options and reasonable price - of course - excellent customer service in addition, the room service is fantastic - got the morning tea with lovely succulent plant ud83eudeb4 which

the room service was top notch

room service and spa a bit pricey. gym can get a little stuffy depending on activity.

for turn down service to tidy the room after getting ready for the evening and to remove the room service had prior to leaving

room service was also good

lack of room service in the evening

room service menu could have been a little more robust..

no room service, but all due to covid

no coffee maker in the room, next time will order it from room service :)

they did not have room service, which is understandable during global pandemic, however they did offer free breakfast

location was great, breakfast was mostly good, room was clean with daily room service

no room service or onsite restaurant, only a limited and crowded breakfast

to check and they put me in a different room because my room still wasn t cleaned by room service

it does not have its own restaurant for room service. italian village food was very marginal.

room service was so fast and the food was excellent

location, room service, style, everything

excellent room service very comfortable

no room service.

no room service after restaurants closed.

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

only one comment, the breakfast room is so lowly lit, i could not see the menu!

coffee at breakfast could be improved, but that's minor, as otherwise a truly great hotel!

design is well thought with the gymnasium touches in the room which was fairly spacious for s double bed

ordered room service twice and did not receive the drinks i requested

never figured out how to get food, we didn't want room service, but we would've liked more information on dining in the hotel, we never figured out

room service needs to be improved

t my room was quiet), good breakfast and room service options

wish there was an ice machine on my floor as i did not like to have to call room service for ice

food was only available trough room service and therefore pricey.

said that staff are not allowed to enter the room unless we ask for room service

room service at all trash over flowing kept trash out they took the trash can and never replaced

room service prices were too high.

no room services were available even

24 hour room service

room service

room service food wasn't great

room service is not available and the restaurant within the hotel is not open for breakfast

location - close to cta train/bus to anywhere in the city staffs are nice and helpful room service start from

but after the first night, room service was rather poor not filling up coffee and shower gel and not cleaning or exchanging

wish they had room service.

e building) but a modern decor inside

room service could have come when i called

room service would have been nice.

cleanness, room service, security, location

cleaning room service we realized that floor is not properly cleaned

there was no room service :

also me and the person i was staying with asked for room service and felt like it could have been a little better as far cleaning up but i know request

the one qualm is we kept missing room service but the staff gave us everything we needed

not slot of options on room service menu

room service service was awesome but food was awful

a bit pricey for the room service.

the room service menu was lackluster in items and price points

room service.

the room was very clean and cute! had snacks and room service :)

minutes away from everything - food was great - room service would have been nice i didn t see it for coffee/breakfast but used the two cups

i also was able to order room service which was fast but the food was just okay

the bed was exceptionally comfortable and there was room service available all at a reasonable price

they had excellent food and 24hr room service

found room service to be a over priced

we had dinner in the hotel restaurant and it was very good, treated ourselves to room service the next day

rooms, the room service, the view, the amazing service, the best staff

we had room service and our food was delivered faster than expected and it was delicious

it was my honey moon and she definitely made my day feel special room service was also very nice

room service was quick and the fitness centre was well stocked

would have liked less expensive room service.

room service was on point both times

they had a great bar and restaurant but it always closed too early, as did their room service

the staff that we encountered from check in, to the room service were kind, warm, and helpful

offer room service, but we were unable to order due to confusion with the qr code's room number printed

area didnt have many late night eating options - we would have preferred a place that had 24 hour room service as we ended up being starving late at night after the concert we were in town for and

many options for dietary restrictions on room service menu but it wasn t a big deal

probably that there wasnt room service because of covid but thats reasonable

the restaurant/room service was outstanding

the room was clean and bright, and the room service was always on time

room service food was amazing!

clean, comfortable beds and delicious room service breakfasts.

the room service food was wonderful. not just typical hotel food.

no room service during covid. it is what it is though.

room service was fast, food was good

room was very clean and room service food was surprisingly good

the only thing they didn t have is room service and maybe more transportation to and from

the staff was friendly, and i liked that i had the option to order room service

no room service.

great location, excellent room service, everything very clean, super friendly and helpful staff.

, hours of restaurant, is there room service

helpful reception staff, stunning lobby, very clean, comfortable beds, good room service

super well located and the dining room service is very handy!

room service could be improved

were comfy, i loved the room service option, bathroom night light was awesome

no kitchen with variety of chef prepared meals for room service

multiple restaurants in house, room service, laundry, and there s a steamer

room service / poor tidy / noisy air conditioning system

only thing that was odd was that i was told i would only get room service if i requested it

area, super staff - were really going out of their way to help me find a room with a superb view, room service on demand

vid-related

room service was way overpriced with add on

room service walked in without knocking at a really bad time

no in house room service as such

was closed for renovation, but they had made arrangements with a place next door to accommodate room service requests

great location, nice rooms, good room service. great view through the window.

perfect location good room service and perfect view

when i tried calling for room service it keeps on ringing then the phone line got cut off..

the room service was fast, friendly, and the food was high quality

also i do not like asking for room service

the location, room service and also that the have water bottles available per refill

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going

unless you need room service, it s the perfect place to stay.

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going to bed

loved this bed and breakfast

extremely charming location and made to order breakfast

hotel does not offer room service (not even hot tea), and lacks a swimming pool (+) ordered room service (+) room service was prompt & the view was great (*) our view was phenomenal, rooms were clean, and i enjoyed room service for breakfast (+)1333 - great views on to river and michigan avenue, room service was great standard, needed femine napkins sent up to room, was very happy with timely (+) room service was amazing as (-)there was no room service available after hours. (-)we couldnt get room service due to covid 19 (+)was excellent , staffing, room service i recomemt to anyone try to stay in chicago to reserve on this property, more for the (+) the staff were all wonderful and very accommodating, especially the room service staff

bar had a line most of the time, wifi was annoying to connect with sometimes, no spotify on chromecast for the television

wifi - at times very slow, connections could be lost. we used the

fitness center friendly

location, exactly what expected - stayed in 3 different rooms and all were excellent - roof top bar was