the advertised room service was not available..

proximity to beach. clean and spacious room. access to room service.

30 for meals or whether room service should be used

ordered room service and staff only too pleased to help

spacious room and room service

very handy for bilbao ferry port. strong wifi. clean budget hotel.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

good off road parking under the hotel

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in the morning hey

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

really, could have done with more staff on in the evning to cope with the bar and restaurant

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

i have never had bad coffee in a bar or restaurant in spain so it should be

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

loved the bar restaurant area which was full of locals

breakfast was very continental but tasty

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs as well

breakfast at the terrace with sea-view made us feel great in the morning

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

very friendly staff, beautiful location and atmosphere. nice swimming pool.

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

great breakfast , fabulous staff . super clean everywhere

free parking on premises

good breakfast

very friendly and good price. garage parking for motorbikes.

+ own garage + good breakfast + quiet location

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

plenty of parking space for our motorhome.

nice cool pool

location and pool were nice

good breakfast. great parking.

swimming pool, cleaning, people, breakfast

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

wifi not functioning, no attempt to get it fixed

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

poor breakfast and poor wifi

the staff were friendly and despite the global wifi meltdown checked us in efficiently

old fashion room. no wifi in the room. very expensive room, not worth the price.

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

basic bar area

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

the room and bar facilities.

friendly bar with snack food available

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

hotel a bit tried, unfortuately due to covid no facilities available except room service

there was no room service menu in the room and no wifi instructions

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

the wifi is not very good. the check-in is impersonal.

ce to have smart tv in the room, but netflix

good wifi

things which took the points down - wifi not working almost at all, kept disconnecting

restaurant only serves room service

good, clean facilities with room service

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

quick room service at dinner time

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

the room service food was quite poor considering the quality of the main restaurant

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service was excellent and front of house people could not have done anything else for

room service does not serve the full menu 24/7

could order room service outside restaurant hour e

room service food was poor and cold

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

food from the room service menu was terrible

like reception and room service didn't really have a good handover

room service was very convenient, good food, a bit too high price, but it was expected

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

had a room service issue sadly

although we didn't use room service it was available

staff and room service

on one occasion we had room service, we didn t have to wait too long and it was delicious

room service was excellent

room service food

room service took almost an hour

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

breakfast was great with a big choice beautifully presented

a limited room service menu.

we ordered a bottle of basque sparkling wine from room service

very good room service and a comfortable room

cording to the menu) at 5pm and they said they didn't serve until 6pm

very expensive, no in house options for lunch or dinner, except for a very limited room service

r brunch) and it was delicious/fantastic

other rooms) in the morning was too

shower, and bathtub were too old room service

niggle was lack of 24hr room service

didn't have breakfast, but opted for room service

the room was very comfortable and clean, and the room service quite fast

staff was very helpfull, breakfast was great as was room service.

great room service and breakfast

-room service food prices were too high.

the food was poor, especially room service.

loved that the hotel is across the street from the guggenheim! loved the room service!

the room service food is impeccable and all the staff are exemplary

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

however, prices at the bar, for room service and for breakfast were ridiculous

room service is available in case you need it

also very clean, room service daily

an excellent stay with young kids - highly recommended

wifi was free, but weak, for emails okay

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

the price of room service was reasonable, and the cake

if your children wish to eat dinner before 8pm your stuck with limited room service options

the garage was well managed and room service timely and

room service meal , menu was limited and food was just ok

staff were excellent and room service was very good

breakfast and room service really good

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

room service was prompt and absolutely delicious, and the location couldn t be better just a

they seemed to be having a little bit of trouble with the room service

room service food was not good by any means unfortunately but we loved the woman who delivered the

no room service until 8.30 pm

room service wasn t great but that s a minor issue

is good selection but very average quality food, coffee is really not good, room service is only available between

t even a coffee) until 11am

great large room and room service and location close to old city and guggenheim museum by walk.

the bar was very nice as well as the room service

one day room service was poor

can t order room service

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

to 120mbps)

i had to work for a while and the wifi was good

we ordered a pizza through room service

we could not reach room service or the front desk

size room, bed, room service

room service

location, very clean, confort, fast room service

no one answers the ring for room service / house keeping

but using room service menu is not allowed

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

room service was very fast

room service/bar food is a disaster

the room service menu was extremely limited and needs to be extended for

very comfortable bed and excellent room service and changeover

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

the room was very comfortable and room service was good value, a varied menu and delivered promptly

quite expensive, and would like to have option for glass of wine in the room service not all full

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

room service available, brakfast very tasty and a restaurant within the same building

shame that nothing was open

staff, from the front desk, to the restaurant, bar, and room service were exceptional

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

gym is great as well, staff is friendly

great gym and spa facilities and fantastic breakfast

the food was super and the spa was great to start the day before breakfast

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

staff was friendly and room service meant that my bed was cleaned very quickly.

staff very friendly and kind. lovely gifts in the room for our kids.

great location in the old town. great sized rooms and breakfast was fantastic

location and great breakfast!

great breakfast and really friendly staff

no phone for room service

limited choice in restaurant although room service was good

minibar, no room service

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

the room service and cleaners entered as they pleased without ever knocking.

i would have liked to be able to make tea in the room and room service.

there wasn't room service either

room service, one of our orders was a burger without vegetables and with goat cheese instead of

the design was great, friendly personal, free coffee and water, great room service

the main negative i will give the fact that room service took my cup, plate and cutlery

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service was nice too

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

had room service on the last night - the burger was great and the wine good