oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

nitpick: the beach at the infinity pool is rocky

the infinity pool that overlooked the ocean was breathtaking

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

the surprise birthday banner and cake waiting for me in my room after returning from the pool was the cherry on top of an already amazing experience

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

pool areas are nice and the location is beautiful karla and roxanna were great.

the pools and lobby were nice

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

main pool quite crowded but we were able to go to the adults only pools

the pool was clean and huge

there was only one pool available until midnight, the other ones closed at 6pm

loved the adult & the secret pool, fernando and armin were great

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

great swimming area on beach - so many great pool options

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

also we need more pool towels and more space near the pool

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

two large pools to choice from and a short walk to the beach 5

no ash trays around the pool breakfast served till 10 ...could make it 10.30

food the pool top 10

o was stationed at the back pool with the bar from 6/12-6/14

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

we spend more time at the pool so this wasn't an

i especially loved javier

noisy at times . music from the pool.

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

ts) - defect hot pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

the room and the walk out to the pool. the buffets were very good.

the swim out pool

i loved the swim out pool

would have preferred that the pools here a bit cleaner

beach/pool/facilities very nice

a clean and refreshing swimming pool

the breakfast was good and the pool was amazing

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

the pool is very nice

outdoors by the swimming pool

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

food was excellent, people were so lovely, pool was a joy, just the whole atmosphere

the property is big with lots of trees, a play area and the cenote style swimming pool

great swimming pool

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

the pool was beautiful and it felt like you were taking a cool dip in the jungle

location of pool

the pool is at the restaurant next door.

there is also a pool but we did not use it- we swam in the gorgeous ocean waters and snorkeled amongst the corral

a very nice restaurant is attached to the property with a nice pool

don't expect early morning swim in pool though as it is not open til noon

great swimming pool

the pool is lovely and inviting

location perfect right off the beautiful beach and pool clean and quiet

the pool is delicious

loved the pool

the swimming pool also súper nice and the included breakfast is great

the roof top pool was also quite nice

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

it provides what you want whether it's the party pool or quiet pool

pool was beautiful and beach was perfect

stayed in a swim out room, and the room and pool were gorgeous

pool water a bit too cold

abraham

food very plain, watered drinks, uncharming pool area, lack of sunbeds

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

i had so much fun at the music and pool bar so did the beach

the pool and the views are beautiful

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

fitness center and pool

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

entertainment!!!!! swimming pool!!!! location!!

view and pool in ocean front room was really amazing

large swimming pool

lunch buffet by pool was bad and almost never replenished

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are

cleanliness of the whole place

i think this is excellent, as you can enjoy the beach and pool after checking out

tropical pool bar had terrible staff everyday.

the pool area was perfect and clean

premium level. room. beach. bar. pool. theater.

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

my kids loved the pool

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

there is also an adult pool which was superb too

the pools are great and have swim up bars

pool was at a lovely temperature

great location, like the natural pool, big rooms and private patio

rock-formed pool connected to the canal

the natural pool

pool filter seemed to not be working quite right, so the pool was a little cloudy

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

the beach is very rocky, also pool hours close very early at 7 pm.

we also enjoyed the abundance of pool and beach chairs - no getting up at 6 am to secure chairs

en there, done that for years -

ich has 3 separate pools including swim up bar)

burgers at pool bar so good

pool was dirty big balls of hair floating,rocks and dirt

music a little to loud from the pool area

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

the pool and the food was very good

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

pool was a bit dirty and dated.

staff, huge and updated condo, pool/grounds were beautiful

the little house by the pool (pump house?) was very noisy

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

was a small trek away but great scenery on the way to it so no issues, and the beach was great -pool was tons of fun, quiet areas and busy areas, whatever your

huge pool. cafeteria. beautiful grounds. friendly staff.

it was hard to keep the pool clean with so many people going in and out of it

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

all the staff and the kids pool aerea

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

the pool, the size of the hotel

tacos from the pool bar were delicious

food in main pool restaurants is super tasty, room service super fast

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

had great times at the pool, beachside activities, paddle board and kayaking

around the pool the service was amazing, so fast and polite

very good staff in seasalt pool bar, especially one guy who s taking orders from people laying next to the pool

8 pools-none ever seemed crowded

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

alvarez at eden pool is the best, we made sure to be in his section everyday

but there are small pool-like beaches which are great for the children

service, great food the tacos by the pool are awesome

pool food entretenient

pool schedule was too short, wished they let the pool open longer.

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

heaven section pool was full of amazing music, live bar and entertainment

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

stay was super nice, quite place, nice beach/pool for kids

lack of wifi in communal areas such as restaurant or swimming pool

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

the pool is clean

beach very dirty as well as pool

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

private villa was amazing , very comfortable. love the pool area with very chilled music .

the pool area, the restaurant, the staff, the villas - everything was unforgettable

we stayed in a room with our own pool and i highly recommend

the villa with private pool was beautiful

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

the rooms are great, i loved the plunge pool and

great homemade pasta, delicious cocktails, well kept pool and beach area

- the chlorine in the pool turned my son's hair and wive's a bit green

lovely pool area, lovely restaurant and bar

architecture, pools and lake, food, privacy, staff… everything was perfect

it would be good to have a snack/ drinks bar at one of the pools at least

we basically got the (large, stunning) pool to ourselves for an entire day

in terms of improvements, if i was being picky i would say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

there was a family of monkeys above the pool and the the access to the park was outstanding

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our private pool was cristal clear

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

is a beautiful hotel with lovely views of the beach and the pool that wraps around all parts of the hotel

have stayed here multiple times and keep coming back for that beachfront room with the rooftop pool, it's beautiful

their use of locally sourced ingredients in the restaurant, the incredible food, the inviting pool, and the exceptional staff all combined to make our trip truly unforgettable

loved the layout of the hotel with the pool in the middle of everything, with the beach and the sea next to it

pool water heater has to be started by staff which is a bit of an inconvenience if you want to get

nice swimming pool

a beautiful plunge pool with hangin seats to dip your toes in

the hotel has a nice pool kayaks and snorkels at no extra charge

but the pool was amazing

there is an infinity pool for wallowing if you don't feel like paddling around the reef

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

location is great, nice pool area and comfortable beds on the beach. the food was good too.

pool and beach were very clean and private

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough selection of items for every

very good location, good breakfast.

small pool and delicious dinner menu

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

the pool is tiny but very pleasant and taken care of

to maintain and clean the pool

open bar, pool bar, entertainment, would definitely go

food was delicious and we received constant service for drinks by the pool

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

nice pool and beach front

we got a free upgrade to a swim up pool room

the pool by the ocean is

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and amazing waiter

the cleaning on the swiming pool and the beach

the beach and pool

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

had a swim up pool room)

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

great service, great pool and great ocean view

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

the pool needs some maintenance

pool was a little dirty and the outside bathroom/shower area was not kept clean

nice pool, hammocks, beach chairs and beach towels

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

need to spruce up, tidy up, manicure outdoor spaces a bit around the lots and pool

pool and the whole resort looked nice and exotic

our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc

from the room to the pool to the breakfast even the staff was great

and if youu dont feel like going anywhere, stay at the amazing pool area

the pool and the atmosphere at night is really delicious

the pool and beach are so pristine, plenty of cabana beds

buffet lines, no one drunk and rowdy in the pool vaping etc)

limited seating around the pool unless you have a swim-in room - most of the seating is around the

ud) kids' pool

the pool layout was a little odd but i m just nit picking

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is now an adult only area and just does not seem to be worth it with

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

we had a pool view which wasn't bad but we prefer ocean view

the rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

the room, the facilities and amenities, especially the pool, and the hosts were amazing

the grounds have great plants, the pool area is inviting

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

pool

the pool was extremely well maintained and crystal clear

to get to the beach and pool from our room

of playa del carmen's 5th avenue

beach and pool accommodation. food was great. everything close

always spots on the beach and around the pool to sit anytime of day

is wonderful, the most friendly and helpful staff, absolutely delicious food, beautiful beach/pool area, animals walking around

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

unless you get up early and snag a chair at the pool, there won't be any available

adult pool cleanliness sport bar cleanliness

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

it needs a lot of updating, rooms, paint, pool cleanings

the pools

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

everything was excellent, beautiful beach i loved the food the pool very nice staff

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

i loved the foam party in the pool this year, it was great

lots of fun games on the beach and pool

then the beach and the size of the pool area, never over crowded because there is so much space

the pool areas are also kept very clean and there are plenty of chairs to stretch out on and umbrellas

beautiful beach and pools

during the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips

pool service was great

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

from; room service, breakfast, lunch, pool side service

we paid for a pool view room and the room we got given, couldnt see a single piece of water

rick in concierge was great in helping me find a pool area to hideaway from the activities

staff are so friendly, decent variety of food and good pool.

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

that the pool close at 8

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

options both for relaxation by the quiet swimming pool and more fun by the large swimming pool

the pool closed at 8 pm which we thought was a little early

the pool was wonderful as well and the room was wonderfully decorated

pool and personal were superior and friendly.

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

there seemed to be one pool that played louder thumpy music

more chairs by the pool.

several pools

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

food, nice animators at pool provides good programs every afternoon

and pool were beautiful

by the evening we were back in the pool

needs a bigger pool or another pool

nice small resort we felt like we had the pool & beach to ourselves

more chairs by the pool

the small pool is also positive

besides, it is a brand new hotel with a nice swimming pool

there were a pool, a gigantic beed, elevator, the best wifi we have had yet, tv with netflix and good service

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

staff was lovely and the view was the pool area very nice hotel

only 1 bartender at the pool

more shade around the pools and chairs by the pool

specially in the restraints by the pool seemed annoyed frustrated or mad

the pool, my kid love it

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

hotel was very nice and comfortable, the swimming pool is nice and we enjoyed the space, the beach is 1

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

the pool was great and the breakfast was also fine

the pool area is nice, the hotel is calm, surrounded by the golf lake

the swimming pool and its surroundings be more attractive

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

we used the spa for a swedish massage, it was amazing

and although the pool is only small , it’s clean and a very relaxing after spending the day in the sunshine

swimming pool was in shade all day long

the patio looking to the pool area is great

they have a cute swimming pool, you can even book a room with the pool right in front of your patio doors

installations , the swimming pool , the beds all areas are very nice and the service real good

good if you are not picky. nice pool and meals are ok

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

good location, pool had a good size as well as the rooms

great service and excellent customer service also free wi fi and clean pool

a dirty pool

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

the pool is open until 10pm

swimming pool is ok

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

the backyard with the pool was very beautiful

pool was amazing and we should’ve gone for a dip way earlier in our stay

room and beautiful pool

pool was amazing and much bigger than it looked in the picture

pool and common are also very nice - the private neighbourhood is perfect for

but we could stay at the pool till 12:00

nice garden with a pool overall a wonderful stay and we will be coming

very clean, good comfy beds, good pressure in shower, good facilities, nice pool

the pool was super nice and it felt like a little oasis

nice pool area and green garden. great kitchen, they have even a blender.

apartment cleanliness was superb, beautiful grounds and sparkly pool

on beach and by the mini pool, eco mindset, surrounding features, hiking, staff friendliness, security, morning

the swimming pool was not appealing.

females) wanting to explore ruins, cenotes, beach days, pool parties and fiestas at night

and they provide their own bug repellent in the bathroom in your room, as well as bath and pool towels, and very nice bath robes

food, seaside, pool, room cleanliness

the pool area on top didn't feel too inviting.

the pool was dirty when we were there

the pool is very cool and nice to lounge ona sunny afternoon

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

loved the rooftop pool and lounge area, perfect balance of shade and sun options

also there was many people slip on the pool area due to

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

great pool area, very good restaurants, great staff. nice rooms

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool was dirty