the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

pool, location, food was all good

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

the pools were beautiful

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

there was only one pool available until midnight, the other ones closed at 6pm

main pool quite crowded but we were able to go to the adults only pools

loved the adult & the secret pool, fernando and armin were great

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

the pools was immaculate and spacious

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

very spacios and modern room

helio restaurang an infinity pool was great

oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

the beach. the infinity pool bar closes a little soon.

i especially loved javier

o was stationed at the back pool with the bar from 6/12-6/14

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

we spend more time at the pool so this wasn't an

we sat by the unica pool most days, definitely the quieter of the three pools

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

food the pool top 10

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

two large pools to choice from and a short walk to the beach 5

pool, food, nature and kids club !

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

ts) - defect hot pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

room service food is absolutely horrible

the room and the walk out to the pool. the buffets were very good.

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

beach/pool/facilities very nice

the swim out pool

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

the breakfast was good and the pool was amazing

the pool is the perfect spot to relax and get away from busy beaches

the pool is very nice

clean pool

outdoors by the swimming pool

food was excellent, people were so lovely, pool was a joy, just the whole atmosphere

the property is big with lots of trees, a play area and the cenote style swimming pool

great swimming pool

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

the pool was beautiful and it felt like you were taking a cool dip in the jungle

location of pool

the pool is at the restaurant next door.

there is also a pool but we did not use it- we swam in the gorgeous ocean waters and snorkeled amongst the corral

a very nice restaurant is attached to the property with a nice pool

don't expect early morning swim in pool though as it is not open til noon

the swimming pool also súper nice and the included breakfast is great

real nice place , good to resch and a rooftop pool

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

very nice terrace and pool

there is a tide of day-visitors every day; but if they’re overwhelming, the pool area is always quiet

grounds include restaurants, dive shop, pool, spa, etc

loved the pool

great swimming pool

the pool is delicious

lovely beach and pool areas

we stayed in a junior suite that had a view of the left pool and view of the ocean

the pool and the views are beautiful

restaurants, hotels , food, pool, activities all perfect

gorgeous hotel, super friendly and fun staff, beautiful pools

service was great at the pool and bars

pool in february was not heated enough

abraham

pool was beautiful and beach was perfect

there are three pools that accomodate everyone from the party crowd to those that want to be left alone

food very plain, watered drinks, uncharming pool area, lack of sunbeds

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

fitness center and pool

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

entertainment!!!!! swimming pool!!!! location!!

view and pool in ocean front room was really amazing

large swimming pool

lunch buffet by pool was bad and almost never replenished

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

the beach the food the room the pool the trees everything was 10/10 cant wait to come

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

my kids loved the pool

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

oom, the grounds, pool

i think this is excellent, as you can enjoy the beach and pool after checking out

childrens' pool was exceptional

premium level. room. beach. bar. pool. theater.

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

there is also an adult pool which was superb too

the pools are great and have swim up bars

pool was at a lovely temperature

great location, like the natural pool, big rooms and private patio

rock-formed pool connected to the canal

the natural pool

pool filter seemed to not be working quite right, so the pool was a little cloudy

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

- nice pool - rooms are well designed really a great choice for a mexican beach holiday

music a little to loud from the pool area

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

sizable swimmig pool with a lot of loungers

the location the atmosphere the pool the beach where great

the little house by the pool (pump house?) was very noisy

pool was a bit dirty and dated.

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

staff, huge and updated condo, pool/grounds were beautiful

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

the pool was lovely, the staff very attentive, and the food and drinks were excellent

it s quite loud, especially the family pool which is pretty bad

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

pool very clean and staff are always helping you to have a great time in your vacation.

pool swim up bar area was loaded with kids

burgers at pool bar so good

the beach is very rocky, also pool hours close very early at 7 pm.

the staff was very friendly,all the activities they had in the pool daily

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

the pools were clean and loved getting upgraded to the adults only section of the resort

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

some bars in the smaller pools were closed like the one close to me

service, great food the tacos by the pool are awesome

the pool entertainment staff was lively and full of infectious energy

pool bar service is very slow and never come

but there are small pool-like beaches which are great for the children

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

heaven section pool was full of amazing music, live bar and entertainment

loved the pool atmosphere with the dj

i love the swimming pool and all the options for dinner...

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

tacos from the pool bar were delicious

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

the pool, the size of the hotel

food in main pool restaurants is super tasty, room service super fast

also would love more options in the pool

we prefer the pool and laying down anyways, so this wasn t a big turn off for us

the pools were clean and a better option for swimming

very good staff in seasalt pool bar, especially one guy who s taking orders from people laying next to the pool

around the pool the service was amazing, so fast and polite

great alcohol with pool service

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

stay was super nice, quite place, nice beach/pool for kids

lack of wifi in communal areas such as restaurant or swimming pool

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

the pool is clean

beach very dirty as well as pool

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

private villa was amazing , very comfortable. love the pool area with very chilled music .

the pool area, the restaurant, the staff, the villas - everything was unforgettable

we stayed in a room with our own pool and i highly recommend

the villa with private pool was beautiful

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

the rooms are great, i loved the plunge pool and

great homemade pasta, delicious cocktails, well kept pool and beach area

- the chlorine in the pool turned my son's hair and wive's a bit green

lovely pool area, lovely restaurant and bar

architecture, pools and lake, food, privacy, staff… everything was perfect

it would be good to have a snack/ drinks bar at one of the pools at least

we basically got the (large, stunning) pool to ourselves for an entire day

in terms of improvements, if i was being picky i would say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

there was a family of monkeys above the pool and the the access to the park was outstanding

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our private pool was cristal clear

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

is a beautiful hotel with lovely views of the beach and the pool that wraps around all parts of the hotel

have stayed here multiple times and keep coming back for that beachfront room with the rooftop pool, it's beautiful

their use of locally sourced ingredients in the restaurant, the incredible food, the inviting pool, and the exceptional staff all combined to make our trip truly unforgettable

loved the layout of the hotel with the pool in the middle of everything, with the beach and the sea next to it

pool water heater has to be started by staff which is a bit of an inconvenience if you want to get

nice swimming pool

a beautiful plunge pool with hangin seats to dip your toes in

the hotel has a nice pool kayaks and snorkels at no extra charge

but the pool was amazing

there is an infinity pool for wallowing if you don't feel like paddling around the reef

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

don’t use the pool but looked inviting

spent time in the pool

there is a nice pool but a bit too cool in february

the pool is tiny but very pleasant and taken care of

location is great, nice pool area and comfortable beds on the beach. the food was good too.

pool and beach were very clean and private

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

very good location, good breakfast.

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough selection of items for every

pools were clean and very nice

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

the rooms and the beach the pools

choice of pools, cove, rock pool

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and amazing waiter

if anything i would say they need a closer bathroom to the main pool.

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

pool could have been a little more exciting but when the pool connects to your room you really

we got a free upgrade to a swim up pool room

open bar, pool bar, entertainment, would definitely go

absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really clean

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc

love the pool and the cleaness in general of the place

and if youu dont feel like going anywhere, stay at the amazing pool area

nice resort like hotel sith good pool and a small pool indoors

from the room to the pool to the breakfast even the staff was great

nice pool also for families *separate section

the pool and beach are so pristine, plenty of cabana beds

very good sunbeds clean pool, public bathrooms very friendly

pool, vegan tacos, vegan breakfast

ud) kids' pool

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

cluding in the rooms, pool, beach etc)

wifi working on and off all the time

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is now an adult only area and just does not seem to be worth it with

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

the pool was extremely well maintained and crystal clear

pool was immaculate

pool

the grounds have great plants, the pool area is inviting

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

the pool was quiet and private

nice pool, hammocks, beach chairs and beach towels

pool was the only thing i believe needs improvement

beautiful, quite beach. wonderful cenote. nice pool if see is ruff.

to get to the beach and pool from our room

of playa del carmen's 5th avenue

beach and pool accommodation. food was great. everything close

always spots on the beach and around the pool to sit anytime of day

is wonderful, the most friendly and helpful staff, absolutely delicious food, beautiful beach/pool area, animals walking around

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

unless you get up early and snag a chair at the pool, there won't be any available

adult pool cleanliness sport bar cleanliness

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

it needs a lot of updating, rooms, paint, pool cleanings

the pools

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

everything was excellent, beautiful beach i loved the food the pool very nice staff

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

i loved the foam party in the pool this year, it was great

lots of fun games on the beach and pool

then the beach and the size of the pool area, never over crowded because there is so much space

the pool areas are also kept very clean and there are plenty of chairs to stretch out on and umbrellas

beautiful beach and pools

during the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips

pool service was great

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

from; room service, breakfast, lunch, pool side service

we paid for a pool view room and the room we got given, couldnt see a single piece of water

rick in concierge was great in helping me find a pool area to hideaway from the activities

staff are so friendly, decent variety of food and good pool.

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

that the pool close at 8

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

options both for relaxation by the quiet swimming pool and more fun by the large swimming pool

more chairs by the pool.

r me)

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

several pools

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

the pool area was really nice too

and pool were beautiful

more chairs by the pool

layout and pool location. access to the beach was great too.

swimming pool area, architecture, breakfast, variety of restaurants.

no other facility besides pool, still awesome value.

besides, it is a brand new hotel with a nice swimming pool

there were a pool, a gigantic beed, elevator, the best wifi we have had yet, tv with netflix and good service

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

staff was lovely and the view was the pool area very nice hotel

only 1 bartender at the pool

the pool, my kid love it

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

the breakfast was also tasty and the pool wasn’t too crowded

more shade around the pools and chairs by the pool

french doors at front opened onto a balcony next to the small pool

i stopped for 12 days. the pool is great but the lobby is in the shadows. so no tanning.

i liked the pool with the bridge as well

swimming pool was in shade all day long

the patio looking to the pool area is great

hotel was very nice and comfortable, the swimming pool is nice and we enjoyed the space, the beach is 1

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

the pool area is nice, the hotel is calm, surrounded by the golf lake

the swimming pool and its surroundings be more attractive

they had a nice pool but was too cold to use

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

we used the spa for a swedish massage, it was amazing

this hotel offers great service and excellent buffet breakfast. will definitely return!

good if you are not picky. nice pool and meals are ok

a dirty pool

great service and excellent customer service also free wi fi and clean pool

it has a nice outdoor pool and sitting area

good location, pool had a good size as well as the rooms

there seemed to be one pool that played louder thumpy music

the pool closed at 8 pm which we thought was a little early

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

pool and personal were superior and friendly.

the pool was wonderful as well and the room was wonderfully decorated

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

the pool is open until 10pm

swimming pool is ok

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

the backyard with the pool was very beautiful

pool was amazing and we should’ve gone for a dip way earlier in our stay

room and beautiful pool

pool was amazing and much bigger than it looked in the picture

pool and common are also very nice - the private neighbourhood is perfect for

but we could stay at the pool till 12:00

nice garden with a pool overall a wonderful stay and we will be coming

very clean, good comfy beds, good pressure in shower, good facilities, nice pool

the pool was super nice and it felt like a little oasis

nice pool area and green garden. great kitchen, they have even a blender.

apartment cleanliness was superb, beautiful grounds and sparkly pool

the pool was dirty when we were there

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

swimming pool on the roof

the pool area on top didn't feel too inviting.

pool was dirty

ferry right next to you, small pool, smell of mold, everything was always wet.

great pool area, very good restaurants, great staff. nice rooms

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

also there was many people slip on the pool area due to

pool was closed, half of the building was under construction

very close to the center, room was clean, the owner is really nice, clean pool

tiny swimming pool, didnt look welcoming

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

they have a pool and 24 hour service at the registration desk

free car parking, nice pool.

pool

the swimming pool and relaxing area was also quite nice

lovely staff and wonderful pool.