- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

the swim out pool

beach/pool/facilities very nice

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

pool and other amenities, staff

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

ts) - defect hot pool

i especially loved javier

we sat by the unica pool most days, definitely the quieter of the three pools

too many people walking around by the pool and beach trying to sell things.

noisy at times . music from the pool.

we spend more time at the pool so this wasn't an

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

the pools were beautiful

there was only one pool available until midnight, the other ones closed at 6pm

the pool was clean and huge

loved the adult & the secret pool, fernando and armin were great

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

great swimming area on beach - so many great pool options

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

pool, location, food was all good

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

clean hotel with great pools and a good variety of food

the pools was immaculate and spacious

you can t see the ocean from the rooms or pool and once you get to the beach it isn t nice.

pool areas are nice and the location is beautiful karla and roxanna were great.

big pool was under construction which we did not know about and that was a big reason we were staying

nitpick: the beach at the infinity pool is rocky

drug dealers around the infinity pool

the infinity pool that overlooked the ocean was breathtaking

the beach. the infinity pool bar closes a little soon.

nior suite with private pool)

the pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

beach and pool areas and restaurants

two large pools to choice from and a short walk to the beach 5

no ash trays around the pool breakfast served till 10 ...could make it 10.30

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

restaurants, hotels , food, pool, activities all perfect

we stayed in a junior suite that had a view of the left pool and view of the ocean

the pool and the views are beautiful

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

food, especial 24hr snack bar and pool side bar

entertainment!!!!! swimming pool!!!! location!!

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

seems the hotel was understaffed overall, long waiting at the pool bars

grounds are lovely and the pools and beach are fantastic

view and pool in ocean front room was really amazing

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

large swimming pool

lunch buffet by pool was bad and almost never replenished

cleanliness of the whole place

premium level. room. beach. bar. pool. theater.

childrens' pool was exceptional

tropical pool bar had terrible staff everyday.

i think this is excellent, as you can enjoy the beach and pool after checking out

the pool is very nice

clean pool

a clean and refreshing swimming pool

the breakfast was good and the pool was amazing

the pool is the perfect spot to relax and get away from busy beaches

my kids loved the pool

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

too far from the airport . and no umbrellas in the pool area.

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

pool area is great for kids

the pools are great and have swim up bars

pool was at a lovely temperature

gardens, plenty of open areas, clean pool, feels secure

you can hear a lot of birds and other animals around when you relax at the pool

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

great swimming pool

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

the pool was beautiful and it felt like you were taking a cool dip in the jungle

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

small pool at the front, beautiful view

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

loved the salt water pool and it was fun to watch all the boats go by in the evening

wish you had pool access in morning....

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

it is part of the complex, we could go to the pool)

kids loved the 'buena vida' restaurant

also, there is mention of a pool but no indication of where - i used another condo's pool by accident

the location the atmosphere the pool the beach where great

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

music a little to loud from the pool area

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

the pool and the food was very good

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

pool was a bit dirty and dated.

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

the pool and the pool area always clean and neat

grounds, lovely pool and they supplied kayaks which was fun

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

it was hard to keep the pool clean with so many people going in and out of it

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

the pool was lovely, the staff very attentive, and the food and drinks were excellent

location perfect right off the beautiful beach and pool clean and quiet

the pool is lovely and inviting

the pool is delicious

pool area is very nice

a beautiful setting - we could walk barefooted the short distance to the sea and the swimming pool was clean and very close as well

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

real nice place , good to resch and a rooftop pool

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

with swimming pool and nice terrace on the roof top, tasty breakfast on the rooftop teracce

oh, and in the evening and in the morning i used the pool on the roof

pool in february was not heated enough

pool water a bit too cold

service was great at the pool and bars

iter by pool) had everyone's drink full and was so friendly

david and alex at the pool were extremely attentive

service, great food the tacos by the pool are awesome

alvarez at eden pool is the best, we made sure to be in his section everyday

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

the pool entertainment staff was lively and full of infectious energy

but there are small pool-like beaches which are great for the children

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

4 restaurants, sushi bar & 24 hour snack bar

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

didn t like how the pools close so early

pool schedule was too short, wished they let the pool open longer.

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

the pool is really nice and the massive plus is the diving centre where we enjoyed a scone diving

the pool is clean

there is also a pool and a dive school next door

stay was super nice, quite place, nice beach/pool for kids

facilities, nicely laid out with beautiful main pool

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

we requested bottom floor and close to pool

burgers at pool bar so good

pool very clean and staff are always helping you to have a great time in your vacation.

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

all the pools had entertainment

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

huge pool. cafeteria. beautiful grounds. friendly staff.

the pool, the size of the hotel

also would love more options in the pool

food in main pool restaurants is super tasty, room service super fast

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

tacos from the pool bar were delicious

8 pools-none ever seemed crowded

we prefer the pool and laying down anyways, so this wasn t a big turn off for us

we lounged by the pool each day, made use of the fitness centre, and did aqua aerobics every afternoon

service at the pool was very poor

the pools were clean and a better option for swimming

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

very comfortable beds, tranquil swimming pool

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

private villa was amazing , very comfortable. love the pool area with very chilled music .

the pool area, the restaurant, the staff, the villas - everything was unforgettable

we stayed in a room with our own pool and i highly recommend

the villa with private pool was beautiful

the pool was really relaxing and everything was really well maintained

spent time in the pool

pool is cold

small pool and delicious dinner menu

there is a nice pool but a bit too cool in february

great set up with everything close to hand - rooms restaurant pool and beach

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

the beach and pool area were stunning, and our room was spacious and beautifully designed

great homemade pasta, delicious cocktails, well kept pool and beach area

lovely pool area, lovely restaurant and bar

pools were clean and very nice

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and amazing waiter

choice of pools, cove, rock pool

we didn t really use the other pools but they all looked busy and people had towel claimed them from early in the morning so it

the pool by the ocean is

one pool for kids and it was under repairs/construction

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

the location, the ambience, abundance of pools , the staff.

great service, great pool and great ocean view

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

architecture, pools and lake, food, privacy, staff… everything was perfect

in terms of improvements, if i was being picky i would say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a

we basically got the (large, stunning) pool to ourselves for an entire day

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

if they had more staff, they could have snacks available near the pool - for example

nice and new room, big swimming pool, free access to 1 cenote

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

comfortable room with bathroom, balcony and swimming pool view

the pool was specially nice ,big and clean

pool and the whole resort looked nice and exotic

and if youu dont feel like going anywhere, stay at the amazing pool area

nice pool area

the pool and the atmosphere at night is really delicious

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

pool water heater has to be started by staff which is a bit of an inconvenience if you want to get

have stayed here multiple times and keep coming back for that beachfront room with the rooftop pool, it's beautiful

their use of locally sourced ingredients in the restaurant, the incredible food, the inviting pool, and the exceptional staff all combined to make our trip truly unforgettable

is a beautiful hotel with lovely views of the beach and the pool that wraps around all parts of the hotel

loved the layout of the hotel with the pool in the middle of everything, with the beach and the sea next to it

but the pool was amazing

a beautiful plunge pool with hangin seats to dip your toes in

there is an infinity pool for wallowing if you don't feel like paddling around the reef

kayaking, snorkeling, relax by the pool or by the beach

there is also a beautiful infinity pool that looks out onto the water

limited seating around the pool unless you have a swim-in room - most of the seating is around the

the pool layout was a little odd but i m just nit picking

the pool and beach are so pristine, plenty of cabana beds

pool, vegan tacos, vegan breakfast

very good sunbeds clean pool, public bathrooms very friendly

beach, good pools, food was good quality

the rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed

the beach is stunning, plenty of chairs by the beach and pool areas

we had a pool view which wasn't bad but we prefer ocean view

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

staff, location, pool, cenote room!!!!!

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

pool

the pool was extremely well maintained and crystal clear

the room, the facilities and amenities, especially the pool, and the hosts were amazing

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

of playa del carmen's 5th avenue

to get to the beach and pool from our room

is wonderful, the most friendly and helpful staff, absolutely delicious food, beautiful beach/pool area, animals walking around

it would be nice to have a bit more shade at the main pool.

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

pool and beach were very clean and private

location is great, nice pool area and comfortable beds on the beach. the food was good too.

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

good breakfast

very good breakfast/dinner buffet

unless you get up early and snag a chair at the pool, there won't be any available

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

it needs a lot of updating, rooms, paint, pool cleanings

our kids enjoyed the activities at the pool and the shows in the evening

the pools

staff, attractions, free activities on the beach and pool.

i loved the foam party in the pool this year, it was great

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

lots of fun games on the beach and pool

during the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips

beautiful beach and pools

music by pool could be a little quieter

only by the pool

there's always availability at the pool or beach to find chairs during the day or the staff will bring out more to accommodate

from; room service, breakfast, lunch, pool side service

rick in concierge was great in helping me find a pool area to hideaway from the activities

we paid for a pool view room and the room we got given, couldnt see a single piece of water

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

my son really enjoyed riu land playground, mini pool and various activities

would have liked more music at the pool all day long

very good restaurants. the beach had lots of algae, nice pool though. excellent staff

my kids were bummed to miss the pool foam party

on the beach, massive pool, bars, tennis courts and other activities available

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

food, nice animators at pool provides good programs every afternoon

more chairs by the pool.

we used the pool and by the time we were leaving the hotel i remembered

layout and pool location. access to the beach was great too.

needs a bigger pool or another pool

the pool area was really nice too

nice small resort we felt like we had the pool & beach to ourselves

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

the small pool is also positive

the outdoor pool was small but refreshing in the heat

no other facility besides pool, still awesome value.

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

staff was lovely and the view was the pool area very nice hotel

the breakfast was also tasty and the pool wasn’t too crowded

the view of the beach! the coconut trees! the pool facing the beach!

more shade around the pools and chairs by the pool

the pools are clean and well maintained

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

we had no issues finding a nice spot at the pool and beach each day

clean room, room service was great, swim out pool room was very nice

absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really clean

pool could have been a little more exciting but when the pool connects to your room you really

we got a free upgrade to a swim up pool room

the rooms are incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

the pool area is nice, the hotel is calm, surrounded by the golf lake

downfall was there is no hotel restaurant and only the pool bar closing at 7

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

place , with lots of green vegetation, nice pool , nice jacuzzi , awesome breakfast

and although the pool is only small , it’s clean and a very relaxing after spending the day in the sunshine

they have a cute swimming pool, you can even book a room with the pool right in front of your patio doors

swimming pool was in shade all day long

installations , the swimming pool , the beds all areas are very nice and the service real good

the pool is very small

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

this hotel offers great service and excellent buffet breakfast. will definitely return!

we used the spa for a swedish massage, it was amazing

good if you are not picky. nice pool and meals are ok

great service and excellent customer service also free wi fi and clean pool

good location, pool had a good size as well as the rooms

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

a dirty pool

we didn’t take photos, just this of the pool at night

the pool is open until 10pm

breakfast is nice and the garden around the pool is amazing to pass time until afternoon

free breakfast, great pool

swimming pool is ok

pool was amazing and we should’ve gone for a dip way earlier in our stay

room, pool, nice owner, location

room and beautiful pool

pool was great and rooms were cozy

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

nice garden with a pool overall a wonderful stay and we will be coming

very clean, good comfy beds, good pressure in shower, good facilities, nice pool

the pool was super nice and it felt like a little oasis

the pool was amazing, the landscaping, the room, the patio

apartment cleanliness was superb, beautiful grounds and sparkly pool

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

the pool area on top didn't feel too inviting.

the pool is very cool and nice to lounge ona sunny afternoon

pool had something maintenance work done on the day we were here so i can’t say anything about

swimming pool on the roof

pool volleyball games were great fun and got us talking to other guests

also there was many people slip on the pool area due to

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

ferry right next to you, small pool, smell of mold, everything was always wet.

very close to the center, room was clean, the owner is really nice, clean pool

pool was closed, half of the building was under construction

tiny swimming pool, didnt look welcoming

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

location, pool and service.

lovely staff and wonderful pool.

the room was a very nice size the pool and pool area were superb

free car parking, nice pool.

swimming pool is lovely

place to stay, easy to find, right on the main road to playa del carmen, they have a nice pool, comfortable enough to rest and sleep, safe place to stay

and shops nearby, host was great and helpful, new furnishings and clean, very big sized bed, pool etc, wifi strong and

dingy, dirty floors that were not cleaned adequately and cigarette butts & clutter around the pool

a good sized room, clean and had a pool. also well priced for what you get!

in room 5 was really bad pretty well useless,room 5 is stuck in a corner, common sitting area by pool could use a big make over to make it a bit more useful and appealing

i liked the location near the highway or 55th street and the kiddie pool on the 3rd floor.

i also loved the pool on top it’s very relaxing

clean quiet easy acces good breakfast rooftop pool

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

need more sun lounger s at roof top pool and maybe some umbrellas for some shade

i like the location and the cleaning, the pool was excellent for the kids

the place in general is rather strange-- it is built around a long skinny pool

the pool is amazing! the room was beautiful and clean.

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

pool area is the highlight of the hotel

matress, was so hard, it was dirty, thé pool has no child protection the picture of the pool did not show reality

dirty ugly pool area

the pool is great !

in the morning and at night from different guests, torn towels, stained sheets, dirty terrace and pool, no pressure in the

the pool wasn't working at all dint care im a surfer!!