pool was a bit dirty and dated.

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

grounds, lovely pool and they supplied kayaks which was fun

the little house by the pool (pump house?) was very noisy

staff, huge and updated condo, pool/grounds were beautiful

a nice bar on the pool

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

the location the atmosphere the pool the beach where great

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

also they need to have actives on the adult side pool as well instead of just the family pool

all the staff and the kids pool aerea

it s quite loud, especially the family pool which is pretty bad

service, great food the tacos by the pool are awesome

pool food entretenient

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

the pool entertainment staff was lively and full of infectious energy

pool bar service is very slow and never come

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

small pool at the front, beautiful view

pool filter seemed to not be working quite right, so the pool was a little cloudy

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

rock-formed pool connected to the canal

the pool area was vibrant but relaxing at the same time and there is so much space

loved the pool atmosphere with the dj

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

there is also an adult pool which was superb too

pool was at a lovely temperature

the pools are great and have swim up bars

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

the food was excellent, room very comfortable, pools and beach awesome

too far from the airport . and no umbrellas in the pool area.

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

the beach the food the room the pool the trees everything was 10/10 cant wait to come

how cold the pool water was

premium level. room. beach. bar. pool. theater.

tropical pool bar had terrible staff everyday.

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

cleanliness of the whole place

lunch buffet by pool was bad and almost never replenished

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are fantastic

view and pool in ocean front room was really amazing

large swimming pool

the pool areas were great, lots of activities to do around

entertainment!!!!! swimming pool!!!! location!!

seems the hotel was understaffed overall, long waiting at the pool bars

fitness center and pool

the beach , pool and the food

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

i had so much fun at the music and pool bar so did the beach

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

hotel is at a great snorkeling beach. nice rooms with a restaurant and pool on site.

there is also a pool and a dive school next door

beach very dirty as well as pool

the restaurant and the pool are closed at 8pm. (to early)

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

the swim out pool

would have preferred that the pools here a bit cleaner

beach/pool/facilities very nice

we didn't really like the pool outside our door

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

plenty of lounge chairs by the pool and on the beach

vegetarian choices are limited shade next to pool is rare

pool and other amenities, staff

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

great breakfast and clean facilities allowed us to relax

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

o was stationed at the back pool with the bar from 6/12-6/14

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people were so hard working, gracious and so friendly

we spend more time at the pool so this wasn't an

noisy at times . music from the pool.

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

kids club, worse i have ever seen

the family selection is ideal for family with kids

the pool was clean and huge

loved the adult & the secret pool, fernando and armin were great

there was only one pool available until midnight, the other ones closed at 6pm

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

the pools were beautiful

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

also we need more pool towels and more space near the pool

great swimming area on beach - so many great pool options

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

the pools and lobby were nice

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

the surprise birthday banner and cake waiting for me in my room after returning from the pool was the cherry on top of an already amazing experience

very spacios and modern room

nior suite with private pool)

helio restaurang an infinity pool was great

nitpick: the beach at the infinity pool is rocky

two large pools to choice from and a short walk to the beach 5

beach and pool areas and restaurants

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

the breakfast was good and the pool was amazing

the pool is the perfect spot to relax and get away from busy beaches

the pool is very nice

location, very nice pool and facilities, big room and comfy bed

clean pool

the pool was beautiful and it felt like you were taking a cool dip in the jungle

nice owners, great cabanas, amazing location in the jungle with a great pool

great swimming pool

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

pool was perfect temp

don’t use the pool but looked inviting

pool is cold

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

small pool and delicious dinner menu

it is part of the complex, we could go to the pool)

location of pool

a very nice restaurant is attached to the property with a nice pool

don't expect early morning swim in pool though as it is not open til noon

also, there is mention of a pool but no indication of where - i used another condo's pool by accident

the pool by the ocean is

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and amazing waiter

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

the rooms and the beach the pools

there were always sunbeds available by the pool

the location, the ambience, abundance of pools , the staff.

great service, great pool and great ocean view

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

if anything i would say they need a closer bathroom to the main pool.

literally a sea pool outside my river view room

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

location perfect right off the beautiful beach and pool clean and quiet

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

loved the pool

great swimming pool

the pool is delicious

the swimming pool also súper nice and the included breakfast is great

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

the roof top pool was also quite nice

oh, and in the evening and in the morning i used the pool on the roof

it provides what you want whether it's the party pool or quiet pool

pool in february was not heated enough

abraham

pool water a bit too cold

service was great at the pool and bars

food very plain, watered drinks, uncharming pool area, lack of sunbeds

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

loud dance music in the morning by the pool and patio area

the pool and the atmosphere at night is really delicious

our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc

the pool and beach are so pristine, plenty of cabana beds

the pool layout was a little odd but i m just nit picking

comfort, herman miller chair for home office, spiritual activities, pool, beach, quietness

not your typical all-inclusive

also i wish the plunge pools were open to 6 pm

beach, good pools, food was good quality

cluding in the rooms, pool, beach etc)

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

wifi working on and off all the time

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

pool and gardens

pool was immaculate

the pool was extremely well maintained and crystal clear

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

beach and pool accommodation. food was great. everything close

of playa del carmen's 5th avenue

it was hard to get a lounge chair by the pool

it would be nice to have a bit more shade at the main pool.

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

it needs a lot of updating, rooms, paint, pool cleanings

unless you get up early and snag a chair at the pool, there won't be any available

- they children’s pool is so far from adults pool - they might provide more frequency of transportation to the beach

rooms are ok, a lot of activities are there in the hotel and shows at night and pool party

adult pool cleanliness sport bar cleanliness

i loved the foam party in the pool this year, it was great

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

the pool, the beach, food pretty much everything

during the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips

music by pool could be a little quieter

pool was very basic and play equipment outdated

only by the pool

beautiful beach and pools

from; room service, breakfast, lunch, pool side service

activities at the pool are a hoot, and they do a lot of special things at noon

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

rick in concierge was great in helping me find a pool area to hideaway from the activities

we paid for a pool view room and the room we got given, couldnt see a single piece of water

options both for relaxation by the quiet swimming pool and more fun by the large swimming pool

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

my kids were bummed to miss the pool foam party

my son really enjoyed riu land playground, mini pool and various activities

that the pool close at 8

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

more chairs by the pool.

we used the pool and by the time we were leaving the hotel i remembered

on the beach, massive pool, bars, tennis courts and other activities available

food, nice animators at pool provides good programs every afternoon

the pool area was really nice too

layout and pool location. access to the beach was great too.

more chairs by the pool

needs a bigger pool or another pool

nice small resort we felt like we had the pool & beach to ourselves

no other facility besides pool, still awesome value.

the outdoor pool was small but refreshing in the heat

staff was lovely and the view was the pool area very nice hotel

great place! comfortable, super clean, internet , parking, pool , great location

is a very comfortable hotel with a small swimming pool

the breakfast was also tasty and the pool wasn’t too crowded

only 1 bartender at the pool

the pools are clean and well maintained

the pool, my kid love it

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

property and pools for children

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

pool very clean and staff are always helping you to have a great time in your vacation.

burgers at pool bar so good

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still

the patio looking to the pool area is great

french doors at front opened onto a balcony next to the small pool

there is no curtains in the shower so everyday we end up with a private swimming pool

the pool is very small

i stopped for 12 days. the pool is great but the lobby is in the shadows. so no tanning.

good if you are not picky. nice pool and meals are ok

room and excellent breakfast with a good outdoor swimming pool

it has a nice outdoor pool and sitting area

good location, pool had a good size as well as the rooms

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

the pool area is nice, the hotel is calm, surrounded by the golf lake

the pool was great and the breakfast was also fine

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

h ave), rooms were lovely and air conditioned , the staff were very friendly and welcoming, pool and bar area was gorgeous

they had a nice pool but was too cold to use

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

this hotel offers great service and excellent buffet breakfast. will definitely return!

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

swimming pool is ok

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

free breakfast, great pool

we didn’t take photos, just this of the pool at night

the backyard with the pool was very beautiful

pool and common are also very nice - the private neighbourhood is perfect for

the outside area is gourgeous with the pool

pool was amazing and we should’ve gone for a dip way earlier in our stay

pool was amazing and much bigger than it looked in the picture

but we could stay at the pool till 12:00

pool awesome well maintained

had laundry service as well with fantastic price and as well i had time to stay close to swimming pool, to have coffee and tea for free and to chat with nice people around

the pool and internet/wifi slow and drops a lot

the pool was amazing, the landscaping, the room, the patio

pool area is super nice, and definitely enjoyable to all guest

the pools were clean and loved getting upgraded to the adults only section of the resort

some bars in the smaller pools were closed like the one close to me

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

huge pool. cafeteria. beautiful grounds. friendly staff.

the pool is very cool and nice to lounge ona sunny afternoon

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

the pool was dirty when we were there

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

also there was many people slip on the pool area due to

ferry right next to you, small pool, smell of mold, everything was always wet.

great pool area, very good restaurants, great staff. nice rooms

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

pool was closed, half of the building was under construction

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

the swimming pool and relaxing area was also quite nice

swimming pool is lovely

location, pool and service.

pool

dingy, dirty floors that were not cleaned adequately and cigarette butts & clutter around the pool

place to stay, easy to find, right on the main road to playa del carmen, they have a nice pool, comfortable enough to rest and sleep, safe place to stay

in room 5 was really bad pretty well useless,room 5 is stuck in a corner, common sitting area by pool could use a big make over to make it a bit more useful and appealing

a good sized room, clean and had a pool. also well priced for what you get!

the staff is very friendly also nice with the small pool

the pool, the size of the hotel

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

tacos from the pool bar were delicious

also would love more options in the pool

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

need more sun lounger s at roof top pool and maybe some umbrellas for some shade

do with a few more sun lougers round the pool only two for people to lay on its about 15min walk into playa but not a problem for us as we

clean quiet easy acces good breakfast rooftop pool

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

the roof top pool was lovely, they could

the place in general is rather strange-- it is built around a long skinny pool

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

the pool is amazing! the room was beautiful and clean.

the pool and sitting area were really fun and comfortable

the pool was always clean, even with all the plants around

in the morning and at night from different guests, torn towels, stained sheets, dirty terrace and pool, no pressure in the

the pool is great !

the pool wasn't working at all dint care im a surfer!!

matress, was so hard, it was dirty, thé pool has no child protection the picture of the pool did not show reality

pool was very nice, it's located on the roof so it has a nice view of a park

small shallow pool

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

the pool is small but nice and refreshing

great location and beatiful pool

comfy, clean, excellent service and next to down town playa del carmen. the pool is good.

swimming pool was chilly.

great pool too

a very appealing pool gave great ambience

having to pay for pool furniture

the rooftop pool is amazing

roof top pool was great, the restaurant downstairs was great and so was breakfast.

the location and the roof top pool are great

the roof pool and view were ex eptional

room with balcony and ensuite bathroom, towels and toiletries, great value for money, clean, pool, fantastic central location and close to beach (5 min walk to beach) and surprisingly quiet (*) older & beautiful rooms, lovely simple pool & out door seating area (+) i really like the look of the building with plenty flowers and pool (+)room. pool. breakfast. (+) we've found the indoor pool very refreshing and the sitting area around it is super calming (-)we could hear alot of noise from people swiming in the pool, which was located right outside our (+) the kids can swim in little pool while you have a drink and or food (+)great location! just few steps from the mail touristic street. big rooms and a pool. (+)got a surprise upgrade to a suite with a terrace view when we arrived, the pool was in the center beautiful blue tiles (-)pool a bit small (+)pool is very small and only two loungers but it s clean and very refreshing

room service was daily

i m lucky because room 101 wifi available. but another rooms are unavailable.

it looks on the photos

kids screaming and running in the halls at night

clean and huge rooms, very nice garden, private and clean pool

no complaints ~ smallish pool but i did a daily swim!

the swimming pool is clean and we had it to ourselves

the location was great and right on the beach, very clean, helpful staff and a great little pool

the pool is spotlessly clean and very refreshing and the lounge chairs comfortable for a peaceful day

there is a very nice pool with a garden at the hotel and even though the hotel doesn't serve any drinks or snacks, a

we had pool view room

there is a turtle pool in the lobby that my daughter loved

all rooms overlook the courtyard or the pool

great location and a lovely pool. the staff were all lovely and helpful too.

the place looks greate, the pool is really nice, the rooms are big and comfy.

good to have a swimming pool too

this is a hotel with less than 30 rooms, love how peaceful the landscaping and pool area are

he gave us the most beautiful room with a balcony overlooking the gorgeous pool and courtyard area

my kids loved the pool and playing with kids in the courtyard

the pool was very dirty

great pool

my room, the pool, the gardens, breakfast, staff, its the best

swimming pool to small .

quiet rooms and very chill pool