comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

there is also a pool and a dive school next door

the pool is really nice and the massive plus is the diving centre where we enjoyed a scone diving

lack of wifi in communal areas such as restaurant or swimming pool

the pool is clean

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

beach, staff, food,pool parties,facilities. the best hotel for the price !

loved the pool atmosphere with the dj

pool schedule was too short, wished they let the pool open longer.

the pool entertainment staff was lively and full of infectious energy

alvarez at eden pool is the best, we made sure to be in his section everyday

pool bar service is very slow and never come

pool food entretenient

but there are small pool-like beaches which are great for the children

the pool is tiny but very pleasant and taken care of

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

pool is cold

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

to maintain and clean the pool

the little house by the pool (pump house?) was very noisy

the pool area is so beautiful

grounds, lovely pool and they supplied kayaks which was fun

the pool and the pool area always clean and neat

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

music a little to loud from the pool area

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

pool was dirty big balls of hair floating,rocks and dirt

loved the salt water pool and it was fun to watch all the boats go by in the evening

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

rock-formed pool connected to the canal

pool filter seemed to not be working quite right, so the pool was a little cloudy

small pool at the front, beautiful view

all the staff and the kids pool aerea

it s quite loud, especially the family pool which is pretty bad

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

the pool was lovely, the staff very attentive, and the food and drinks were excellent

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

the beach the food the room the pool the trees everything was 10/10 cant wait to come

the food was excellent, room very comfortable, pools and beach awesome

too far from the airport . and no umbrellas in the pool area.

my kids loved the pool

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

large swimming pool

view and pool in ocean front room was really amazing

grounds are lovely and the pools and beach are

grounds are lovely and the pools and beach are fantastic

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

pool was at a lovely temperature

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

the pools are great and have swim up bars

gardens, plenty of open areas, clean pool, feels secure

the pool areas were great, lots of activities to do around

fitness center and pool

food, especial 24hr snack bar and pool side bar

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the beach , pool and the food

the pool area was perfect and clean

how cold the pool water was

tropical pool bar had terrible staff everyday.

oom, the grounds, pool

i think this is excellent, as you can enjoy the beach and pool after checking out

love the pool and the cleaness in general of the place

nice pool area

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

the pool and the views are beautiful

gorgeous hotel, super friendly and fun staff, beautiful pools

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

lovely beach and pool areas

if anything i would say they need a closer bathroom to the main pool.

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

great service, great pool and great ocean view

literally a sea pool outside my river view room

the kiddie pool is under construction ud83eudd72

amazing place with beautiful pools and la caleta where you can snorkel

the pool by the ocean is

the beach and pool

we didn t really use the other pools but they all looked busy and people had towel claimed them from early in the morning so it

choice of pools, cove, rock pool

the pool was extremely well maintained and crystal clear

pool and gardens

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

great swimming pool, friendly staff, mini church with senote.

pool

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the small pool is also positive

is a very comfortable hotel with a small swimming pool

no other facility besides pool, still awesome value.

besides, it is a brand new hotel with a nice swimming pool

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

the patio looking to the pool area is great

installations , the swimming pool , the beds all areas are very nice and the service real good

the pool is very small

i stopped for 12 days. the pool is great but the lobby is in the shadows. so no tanning.

they have a cute swimming pool, you can even book a room with the pool right in front of your patio doors

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

it would be nice to have a bit more shade at the main pool.

to get to the beach and pool from our room

beach and pool accommodation. food was great. everything close

is wonderful, the most friendly and helpful staff, absolutely delicious food, beautiful beach/pool area, animals walking around

the pool and internet/wifi slow and drops a lot

nice pool area and green garden. great kitchen, they have even a blender.

very clean, good comfy beds, good pressure in shower, good facilities, nice pool

had laundry service as well with fantastic price and as well i had time to stay close to swimming pool, to have coffee and tea for free and to chat with nice people around

pool area is super nice, and definitely enjoyable to all guest

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

the pools

the variety of restaurants and the kids pool

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

it needs a lot of updating, rooms, paint, pool cleanings

unless you get up early and snag a chair at the pool, there won't be any available

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

very good restaurants. the beach had lots of algae, nice pool though. excellent staff

would have been great if we were allowed to take food out of restaurant adelita to the pool area since swimsuits were not allowed in the restaurant

staff are so friendly, decent variety of food and good pool.

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

beach, good pools, food was good quality

the beach is stunning, plenty of chairs by the beach and pool areas

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

we had a pool view which wasn't bad but we prefer ocean view

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is now an adult only area and just does not seem to be worth it with

good location, pool had a good size as well as the rooms

room and excellent breakfast with a good outdoor swimming pool

great service and excellent customer service also free wi fi and clean pool

good if you are not picky. nice pool and meals are ok

a dirty pool

nice pool also for families *separate section

pool, vegan tacos, vegan breakfast

the pool and beach are so pristine, plenty of cabana beds

ud) kids' pool

comfort, herman miller chair for home office, spiritual activities, pool, beach, quietness

then the beach and the size of the pool area, never over crowded because there is so much space

only by the pool

pool was very basic and play equipment outdated

the manageable size of the property , the restaurants, the beach, the pools …. all fabulous!

lots of fun games on the beach and pool

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

we didn’t take photos, just this of the pool at night

i didnt have enough time to get in the swimming pool =( but it looked great

the pool is open until 10pm

staff, attractions, free activities on the beach and pool.

everything was excellent, beautiful beach i loved the food the pool very nice staff

i loved the foam party in the pool this year, it was great

the pool, the beach, food pretty much everything

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

r drinks and snacks) and dinner, all meals were served a la carte

pool side manners near the infinity pool was horrible

need more sun lounger s at roof top pool and maybe some umbrellas for some shade

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

i also loved the pool on top it’s very relaxing

pool is really cool

clean room, good shower. clean swimming pool. value for the money.

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

we used the pool and by the time we were leaving the hotel i remembered

r me)

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

super convenient location. very affordable clean and the small pool was nice

the staff is very friendly also nice with the small pool

a good sized room, clean and had a pool. also well priced for what you get!

place to stay, easy to find, right on the main road to playa del carmen, they have a nice pool, comfortable enough to rest and sleep, safe place to stay

and shops nearby, host was great and helpful, new furnishings and clean, very big sized bed, pool etc, wifi strong and

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

swimming pool area, architecture, breakfast, variety of restaurants.

needs a bigger pool or another pool

layout and pool location. access to the beach was great too.

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

pool and common are also very nice - the private neighbourhood is perfect for

room, pool, nice owner, location

pool was amazing and much bigger than it looked in the picture

room and beautiful pool

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

the rooms are incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

the pool was great and the breakfast was also fine

the swimming pool and its surroundings be more attractive

downfall was there is no hotel restaurant and only the pool bar closing at 7

the pool area is nice, the hotel is calm, surrounded by the golf lake

free car parking, nice pool.

the swimming pool and relaxing area was also quite nice

swimming pool is lovely

lovely staff and wonderful pool.

location, pool and service.

more shade around the pools and chairs by the pool

the pool, my kid love it

only thing was the towel exchange for the pool

hotel with swimming pool and beach

only 1 bartender at the pool

this hostel has completely taken advantage of their space; there is a court yard with a pool, grill, seating and workout area, a lounge with tv for movies nights or sport events, a

the pool is tiny, impossible to swim in (maybe a length of 2,50m)

noisy, dirty and they lie about breakfast just coffee no milk or sugar. pool is just a pond

really bad, we had no (promised) towells, there was green water in the crane and the swimming pool was empty

the kitchen was nice and big, and so was the living room

pool was closed, half of the building was under construction

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

very close to the center, room was clean, the owner is really nice, clean pool

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

pool area is the highlight of the hotel

the place in general is rather strange-- it is built around a long skinny pool

the pool was always clean, even with all the plants around

the pool and sitting area were really fun and comfortable

i like the location and the cleaning, the pool was excellent for the kids

small hotel with a fantastic staff, clean rooms, nice pool, great king size bed

pool was very small

it had a pool and smart tv in the room, the rooms were spacious and clean

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

we used the spa for a swedish massage, it was amazing

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

pool was nice and quiet, rooms ok.

aff is weird they all seem unhappy-except the guy who works at the kitchen)

the pool area is beautiful though and it has great 360-views of the city

a very appealing pool gave great ambience

clean rooms and great pool

liked the cleanliness, the location was great, the pool was nice, definitely plan on coming again had a great experience

pool area and pool were great

comfy, clean, excellent service and next to down town playa del carmen. the pool is good.

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

pool had something maintenance work done on the day we were here so i can’t say anything about

the pool area on top didn't feel too inviting.

the pool was dirty when we were there

we loved the pool, it was small but the view is the same as the pictures

good to have a swimming pool too

minor details but would have liked a bedside lamp and maybe a few more seats/beds round the pool

beautiful pool and surrounding, very clean.

my kids loved the pool and playing with kids in the courtyard

10/10 would go here again if i get the chance the rooms were nice and clean and the pool was amazing

great pool

wifi is great, just as the garden and the small pool 5min walk to the beach

my room, the pool, the gardens, breakfast, staff, its the best

the pool was very dirty

feels like your in the jungle so lovely so many birds and the pool is great felt very safe and had a great time

pool was very nice, it's located on the roof so it has a nice view of a park

the pool wasn't working at all dint care im a surfer!!

pool rooftop area is perfect for catching some time in the sun or be under the moon

dirty ugly pool area

in the morning and at night from different guests, torn towels, stained sheets, dirty terrace and pool, no pressure in the

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

the swim out pool

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

we didn't really like the pool outside our door

i loved the swim out pool

there is a very nice pool with a garden at the hotel and even though the hotel doesn't serve any drinks or snacks, a

all rooms overlook the courtyard or the pool

the pool area is lovely, nice with the kitchen to make your own breakfast or a quick meal, and the

there is a turtle pool in the lobby that my daughter loved

rooms are clean and tidy, nice outdoor swimming pool

pool was closed for the day i was there. a lack of comfortable places to sit in the common area.

spacious rooms and nice pool

our room was facing towards the pool so it was okay inside

we loved the pool especially as our terrace bordered the pool

nice pool when open

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

also there was many people slip on the pool area due to

ferry right next to you, small pool, smell of mold, everything was always wet.

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool was dirty

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

the pool was amazing

roof top pool, good wifi, friendly staff, property kept very clean

are big and comfortable, the pool are is really nice to spend the night having some wine with your friends

thick bath and pool towels

room, big bed, excellent self-catering facilities, lovely pool area on the roof, great location a few minutes from beach, bars and restaurants

the pool is a bit dirty

pool was smaller than expected and there is a hostel across the road which is quite noisy at

nice roof deck and pool

is a tough one, i guess if i must find something that could use improvement it would be the pool

hotel newly renovated with nice swimming pool on the roof and beautiful view

we loved the daily volleyball games in the pool and getting to know other travelers

plenty of lounge chairs by the pool and on the beach

vegetarian choices are limited shade next to pool is rare

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

big room with balcony, the pool and other communal areas were well maintained and tranquil

it was very good omelete and tortilla the pool at the roof top opened till 10 pm is very convenient and charming as well

the pool areas were nice

pool we have not used, but looked clean from the outside

location for a city break, comfortable room, nice pool area, very helpful staff

friendly staff, perfect breakfast, clean rooms, rooftop swimming pool, location!

maybe due to covid, the elevators didn´t work and no bar on the rooftop pool area

a super cute boutique hotel with a rooftop and downstairs pool

only thing that is missing is pool bar downstairs:)

the three pools were lovely, as well as the two jacuzzis

having to pay for pool furniture

great location. great vibe. great rooftop pool, rest. and views!

the location and the roof top pool are great

the roof pool and view were ex eptional

roof top pool was great, the restaurant downstairs was great and so was breakfast.

garden and pool lovely, super friendly staff. is like a home away from home

location with an awesome pool

+ bad smell; toilet leaking; dusty shelves; bathroom needs to be renovated; breakfast horrible; pool

break-fast, nice people, the hotel provide towels to take to the beach, the hotel had swimming pool, close to the bus station

centric, nice pool area, i was allowed to leave my luggage after the check out, friendly

room with balcony and ensuite bathroom, towels and toiletries, great value for money, clean, pool, fantastic central location and close to beach (5 min walk to beach) and surprisingly quiet (*) older & beautiful rooms, lovely simple pool & out door seating area (+) i really like the look of the building with plenty flowers and pool (+)room. pool. breakfast. (+) we've found the indoor pool very refreshing and the sitting area around it is super calming (-)we could hear alot of noise from people swiming in the pool, which was located right outside our (+) the kids can swim in little pool while you have a drink and or food (+)great location! just few steps from the mail touristic street. big rooms and a pool. (+)got a surprise upgrade to a suite with a terrace view when we arrived, the pool was in the center beautiful blue tiles (-)pool a bit small (+)pool is very small and only two loungers but it s clean and very refreshing

kids running around the pool and very noisy after 9:30 pm and before 9 am

no hot water, courtyard noise late at night/early morning, poor wifi service

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is very clean

r con, wifi, hot

also the location and facilities such as the pool are clean and there are design details such as rocking chairs in every

the pool closes at 9pm

the pool and the late night swimming

my children loved roof pool

the pool was super clean and the water was perfect temperature to cool off on the hot days in the sun

hotel has 2 pools (one on the rooftop) along with plenty of comfortable seating and loungers around the large (+)great location, nice layout, nice people, great pool, good room. (+)great location, nice layout, nice people, great pool, comfortable room. meet my expectation. (+) the pool is amazing (+)pool and common areas were excellent (+) the small pool area was also a relaxing spot to unwind after sightseeing (+) i love the pool swim laps (+) great courtyard area, pool etc and the private room i stayed in had a sofa, a dreamcatcher and a hammock seat suspended (+)room and pool (+) i liked playing pool

nice spacious room, good wifi, nice pool, good location

i like the localization and the discount in parking

no ice machine in the building, i need to go to the bar and ask for ice.

little bit noisy with misic from the bar but not terrible

no steps in pool. easy to get in but not out of pool.

met some other travellers in the evening by the pool and had a great chat over a bottle of wine

great location ....very clean ...nice pool and deck area! friendly staff!.. easy check in.

elevator leave from ground level and not first floor and have wifi in rooms and not just by the pool area

great pool and lounging area

pool area, location ,everything!

the rooftop jacuzzi filled too slowly to be of any use but the common rooftop pool was just a few steps away

location, pool, staff.

roof top pool was a bonus after the beach

the pool was lovely and it has poolside service too, we got passion fruit and kiwi daiquiris and they

liked the pool area it was very clean and had comfortable chairs and couches out with lamps to light up the

ground floor location near pool.

did not try the pool but it looks good

pool was fantastic

lying by the pool every night was such a pleasure