wifi was very slow but fair enough!

bar area was peaceful

plenty of parking space

plenty cr parking

coming into wedding season , lots of kids left to their own devices whilst the parents enjoyed themselves , noisy , people smoking below

comfy beds, able to accommodate early check in, clean rooms and lovely decor in the rooms

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

i am a thirty seven year old woman with three kids and was visiting a friend nearby

the staff were friendly and helpful. the bar area was lovely and breakfast was great

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

there's a lovely little bar downstairs for a drink in the evening

always a friendly welcome. great staff. clean spacious bedrooms. excellent facilities inc gym.

bathroom, flat pillows, screaming kids in lounge area at 11pm from a wedding in private room , certainly not a deluxe room nobody

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent, the gym is a little

ample free parking and a good wifi signal makes a nice change from other larger chain hotels

restaurant/room service staff were fab, especially jonathan

comfertable place good approach parking

locals staff the building plenty of parking on a bus route is a lovely place to be and definitely coming

parking available

the bar had a great selection of welsh ciders would recommend to anyone

2 for a pint of cider). comfy & functional room.

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

as i had to go into a bar where people were drunk and vaping inside

hotel was clean and tidy and had a nice pint in bar area

the bar needs updating to be in line with the hotel rooms.

toiletries or room service menu in the room

rooms were lovely and breakfast was great

good bar and restaurant service

parking was plentiful

great parking, staff very friendly, flexible for early check in - well run and lovely

the location was perfect for use and plenty of free car parking

plenty of parking

liked the use of the pool/sauna etc. kids loved it

unfortunately the swimming pool and gym were closed but the staff were really kind and helpful.

times i had to wait for things - the room service line took ages to answer on all 3 occasions and often there wasn't anyone on the

amazing staff and very comfortable room,loved the bar and breakfast good

the breakfast was excellent cannot believe allon offer and in with price 11 out of 10

is central, the full english breakfast was excellent and very filling

check-in was a little clumsy as there is no dedicated check-in desk - we had to check in at the bar and we had to wait our turn to be 'served'

the hotel provided parking to the rear through an arch

location with good parking facilities

good parking and a happy vibe in the bar

room, breakfast, evening meal and well kept beers

parking, lovely quirky room, very comfortable

food was exceptional, had dinner and breakfast there both nights

welcome, fire blazing in main bar area, spacious room, really comfortable bed, excellent breakfast including gluten free

wifi was working fine

breakfast excellent with plenty of choice

i liked my room in the coach house but the wifi failed on the last 2 days which was a pain

we had quite a long trailer which would't fit in the car park but the staff were very good at accommodating us in the car park near

excellent parking which was important to us on a driving trip

really enjoyed the use of the pool, sauna etc

the pool, the jacuzzi and everything in the spa area was perfect and definitely worth it

was allowed an early check in as room was ready

managed to get a late check out without an issue

bar area was cute but it was the room itself, the view from the balcony was just fabulous

views with comforting sound of lazy river, friendly staff, comfortable rooms, cosy bar for family card games before bed, delicious breakfast, excellent location for exploring

no restaurant and bar due to electrical fault - but not their fault ! !

old coaching house type building fantastic restaurant and bar with friendly welcoming

and bar closed at 4pm on a sunday

clean and great location for ev charging

free parking once you ve registered your car at

it was lovely and clean, comfortable beds, early check in, late check out

room service fee

spacious rooms, great value for money, lovely breakfast, staff were great, beds

a good sized, quiet room - good lighting - free wifi

we had tao rooms but was going to a festival so needed early check in

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

late check out

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

the bar downstairs was buzzing and really reasonably priced

great vibe in bar with fab karaoke

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

the staff, whether at reception, at the bar or in housekeeping, are always attentive and extremely friendly

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

price nice clean room comfortable bed and breakfast included in the price was a bonus

choice of beers in the bar (guinness, stella or bud light)

easy early check in

vicky kept us calm & helped by getting us early check in too

staff were excellent, requested very early check in at short notice

pool was fun for the kids

staff were amazing & granted us the early check in as requested

gym and swimming pool were

that kids could use the pool at any time

very accommodating, early check in and held luggage on departure day

the hotel and location in general and the kids loved the pool.

nice a d clean environment was amazing close to shop to visit also had an amazing lake side view kids love the ducks suitable for every average group love to visit again

would be better if the pool was open for the kids.

plenty of comfortable seating in the bar area

full english for me, muffins and pastries for the kids

the pool was also perfect

luxurious bathroom and a fantastic stainless steel swimming pool

nice and spacious room, great for family with kids

a great stay good gym.

breakfast was incredible, room service was just as good

wifi can be improved. very minimum connectivity in our room.

viously knowingly) next to a long-stay family with kids, with other long-stay families in the corridor so kids running up and down

brillant stay, stunning food and room service. staff couldn't do enought.

, i choose to stay here over any hotel , my children feel he the same , and feel so comfortable , room service is so quick , and i highly recommend this

noisy kids running about on 2nd night outside the rooms

the hotel is expensive for basic rooms and facilities should be nearer £80 for a saturday night bar space is like a canteen and not very

access to town centre, safe carpark, swimming pool access with sauna and jacuzzi, neat and tidy

pool

the bar area was very large and modern

reception hospitality team were great i was able to get early check in

the staff the room was fantastic and breakfast and the spa was excellent we had a fantastic stay

the self serve breakfast is fantastic and something for everyone

breakfast included, friendly, central

need to inform there residents that the breakfast is not hot food available apart from toast and crumpets other than that was an amazing

didn't have breakfast

the breakfast was excellent and met our expectations

i had the vegetarian cooked breakfast

the bar is nice, serving a good range of beer

breakfast was really delicious and staff very friendly and helpful

beautiful breakfast

location staff nice little bar cosy room

xx gave us free late check out as we arrived late due to horrendous weather

breakfast was lovely

originally we hadn't paid for breakfast but after checking in we found we could have room service for 7 pp

freshly squeezed orange juice had dinner in the restaurant one evening and in the bar on second evening in both cases food was superb and service was

breakfast was outstanding

lovely breakfast, and very clean and comfortable room

the spa is small but lovely

the spa was a great touch with lovely staff and reasonable treatment prices

the accomadation was lovely and spacious

amazing, venue incredible, food excellent, spa treatments beautiful, breakfast fantastic, beds wonderful, river usk therapeutic, grounds

lovely library & bar to relax in with open fire

room service great and the food outstanding

wifi connection not great

the gym and pool but that wasn't down to the hotel, it's the situation we are in at the moment with the

members of staff, from reception through to the bar / lounge were fantastic and a friendly face and common courtesy means a lot

wifi i actually didn t understand how it worked and whether i would get charged after my first