wifi signal could not reach half of the room

breakfast was delicious and really comfortable place to stay , wonderful

great parking, staff very friendly, flexible for early check in - well run and lovely

parking was plentiful

views, plenty of breakfast choices, and the room was clean cosy and homely

a well stocked bar open to midnight and a great breakfast in the morning

the room was very comfortable, with free wifi

hotel, location, great parking, very modern & comfortable double bed room, which is pet friendly and i was allowed to

coming into wedding season , lots of kids left to their own devices whilst the parents enjoyed themselves , noisy , people smoking below

plenty of parking space

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

location, good price, easy to find parking space, staff very friendly, although bar was quite busy and loud, room was very quiet (we had family room)

lady at the bar and breakfast area were welcoming and friendly

hotel was clean and tidy and had a nice pint in bar area

as i had to go into a bar where people were drunk and vaping inside

amazing pool and gym facilities

hotel was clean, kids loved the swimming pool and most of all the staff were friendly and inviting

the location was perfect for use and plenty of free car parking

the bar closed to early

sofa bed for kids so bad thise is only thing i dont like i will recomend to change quick

no room service

clean, tidy, very comfortable and a nice breakfast.

reception, bar area and restaurant a very well designed place

there are so many amenities that we didn t manage to try such as room service and spa etc since we only stayed the night but in the future we ll definitely be

lovely design, free parking and really lovely and helpful staff!

east parking

i had requested an early check in

30 for early check in we arrived from leicester just after 10

good hotel . staff , cleanliness, wifi , even bar had not bad prices. all good ud83dudc4d.

location breakfast bar restaurant room

really friendly and welcoming staff. the rooms are great even with two kids

vicky kept us calm & helped by getting us early check in too

breakfast, friendly staff, ev charging

sitting area when having breakfast is small ,if you could improve on that .

price nice clean room comfortable bed and breakfast included in the price was a bonus

the bar downstairs was buzzing and really reasonably priced

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

the staff, whether at reception, at the bar or in housekeeping, are always attentive and extremely friendly

pub and the rooms are decorated to match, friendly staff and a fun atmosphere - busy at night but bar closes at 12 and the rooms are great, comfy beds and everything you could need

great vibe in bar with fab karaoke

a huge selection at breakfast and again the staff were at hand to help and very friendly

great breakfast, lovely pool, kids enjoyed the lift, great location for city centre

pool was fun for the kids

gym and swimming pool were

spa facilities were very run down and not the cleanest, the changing rooms to the pool are very

even had a little gift for our first anniversary) and spa were amazing and

even had a little gift for our first anniversary) and spa were amazing and

the swimming pool was excellent very big and clean the kids loved it.

nice and spacious room, great for family with kids

good sized room with everything, nice spa area pool ect, lovely staff, breakfast, location

swimming pool was cold car parking was difficult as it was full

friendly, comfortable, smart modern decor, good bar & restaurant.

restaurant was decent and gym/sap facilities were class

catered meal was very poor. laundry and parking expensive

didn't have a room service menu in the room this time

big free car park, gets congested close to the hotel but masses of space at the far end

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

late check out

we had tao rooms but was going to a festival so needed early check in

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

the hotel is expensive for basic rooms and facilities should be nearer £80 for a saturday night bar space is like a canteen and not very

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

arriving asking if there was an additional charge for parking; was made aware that there was no early check in but my request would be noted

everything apart from the kids

we wanted room service

noisy kids running about on 2nd night outside the rooms

check in 3:00 is late check out 11:00 is early

wifi never worked the whole time we were there

the bathrobe in the room was a nice touch l, along with late check out

everything - the hotel, staff hospitality, constant wifi!! it was great!!

they let you have late check out at 12:30 for an additional 10

r us and the kids) we should pay twice for parking one car

everything from the room service to the staff

this is the first time we have used room service for dinner and the service was excellent

room service

not working, leaking iron, nothing to drink for kids apart from hot chocolate and juice during breakfast, gym closed, parking was expensive instead

breakfast was okay

breakfast included, friendly, central

breakfast was excellent

had more than enough that i would require decor excellent clean shower excellent no faults at all breakfast plenty everything for everyone and good service price of hotel for the night was

didn't have breakfast

wasn't much to not like, but there was a slight problem with our room service order

facilities, excellent staff bed was ok but not complaining, food was good had bar meal and breakfast great kids eat free, would stay again

really liked the quirky bar and kids area in reception

kids enjoyed the pool and staff were helpful.

value and top quality room service food

stay welcomed my staff who were very accommodating and pleasant managed to get a early check in staff were great had a few drinks and choice and value was very surprising nice

only felt the bar menu could have more

bar area plus the small verander over looking the water, our room was lovely as well also over

staff are fantastic especially lisa at breakfast

early check in, value for money, location.

guest's happy hour guest's laundry facilities in room were good

upgraded to a water view room on arrival lovely and clean with doubly aspect balconies amazing breakfast all in all would recommend to anyone really great value for

full kitchen, really well equipped, clean, great facilities, breakfast and coffee included

is available in the morning, a bar is open in the evenings, and there's also a nice little gym for guests

the spaciousness. fully equipped kitchen. very good breakfast. the view from our room.

the pool and jacuzzi was great; the kids and i loved it

the hotel and location in general and the kids loved the pool.

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

the kids discovered the pancake machine at breakfast so that was a winner

amazing staff - we asked for late check out due to attending a wedding later on that day, only needed to check out an hour later

would prefer the spa without lots of kids in it

the kids had great fun in the pool

loved the spa facilities and the gym- there was fresh lemon water and different teas which was a nice touch

says the spa is included in the price however, it was 350 per night and only swimming pool was

5 star breakfast and set menu evening meal

comfy beds, able to accommodate early check in, clean rooms and lovely decor in the rooms

i am a thirty seven year old woman with three kids and was visiting a friend nearby

there's a lovely little bar downstairs for a drink in the evening

didn't use the bar but that looked

in the bar compared to a lot of places really exhausting steps if you are disabled no

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

was right over the bar so could an issue for some - but the bar closed at 8pm so not really an issue for us

staff were lovely, breakfast was amazing

the chef carefully arrange the components of breakfast on the plates, the food itself, the bar staff and choice of draft beers was all great

nice breakfast

gorgeous little bar and restaurant with plenty of outside seating too, if the weather is being kind