wifi was a bit hit & miss and due to the location and the building the 4g network reception was not

beautiful food in the restaurant and a delicious breakfast thank you

comfortable room ground floor safe parking friendly staff good food

location, found finding the hotel really easy and plenty of parking spaces

lovely staff, great breakfast, clean room. perfect for a golf trip!

clean and great location for ev charging

the breakfast and dinner were so nice too and the home made marmalade the bedtime ever

great views with golf to enjoy the fresh air also

sauna hammam and gym were closed but no mention on the

the breakfast was outstanding

would have been a good idea to have a room service menu not enough parking

and outside area superb staff in hotel and restaurant were excellent friendly and very helpful breakfast was lovely private parking great

- friendly, approachable staff - lovely breakfast - clean, comfy rooms

car park very accessible late check out arranged very promptly and no extra charge

location was perfect, beds comfy and breakfast was lovely.

excellent rooms service by all staff very attentive especially bar staff

wifi was in and out at times

kids day loved the pool

gym - always important as i don't get enough time to use my own

wifi was fast , room service was

didn't tell us any information like what time breakfast was served from and till or if room service was avaiblbe ect

pool was a real bonus, with steam room and spa pool

given wrong room initially but ok as changed it. spa facilities closed.

better choice in bar food

also requested late check out which they sorted out for us so that was fab

swimming pool and spa area clean in a morning but not so good last thing at night

the hotel and location in general and the kids loved the pool.

would be better if the pool was open for the kids.

the pool and jacuzzi was great; the kids and i loved it

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

the kids discovered the pancake machine at breakfast so that was a winner

room was really clean and it was lovely to use the swimming pool

the location was perfect for use and plenty of free car parking

convenient for the motorway, fab spa facilities, great breakfast, lovely staff

lower ground floor too close to the spa , there was a smell coming from the sauna which permeated the

the gym was a bit cold

we arrived friday night you could hardly hear the check in details as there was karaoke in the bar and it was really loud

the bathroom was unpleasant and no waste bin there was alot of noise from the downstairs bar until at least 2

a man in the bar donwstar he want faiting us because we foreign people

we weren’t told that they lock the bar door (where we entered) at night so thought we were locked in

we needed, a very short walk to the concert we were going to see, an added bonus was the bar below had on entertainment too

easy parking and good value and a brilliant location for the mountains

bar area was peaceful

plenty of parking space

slow wifi

a well stocked bar open to midnight and a great breakfast in the morning

very relaxing with 3tired kids all they wanted was to lying down and rest

professional staff; lovely hot breakfast - simple but ample selection; comfortable bed; excellent wifi - best i ve ever had in a hotel, anywhere, any time

includes laundry service and ironing board and iron

spacious and the customer service day and night was exceptional, incredibly welcoming to me, my kids and even our dog

breakfast was exceptional.

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

the staff, whether at reception, at the bar or in housekeeping, are always attentive and extremely friendly

pub and the rooms are decorated to match, friendly staff and a fun atmosphere - busy at night but bar closes at 12 and the rooms are great, comfy beds and everything you could need

the bar downstairs was buzzing and really reasonably priced

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

can’t comment on bar and restaurant due to covid-19 related

nice room,good breakfast.

loved the fact the hotel had ev charging

the hotel was clean and the food in the bar was lovely

the menu choices in the bar were limited but adequate.

staff were friendly at reception, pool and gym areas

excellent accommodation with very good breakfast and pleasant staff

we would have liked to have had a swim in the pool but felt too much time was allowed to the kids learning to swim

we would have liked to have had a swim in the pool but felt too much time was allowed to the kids learning to swim

the facilities are great. the rooms are to a good standard, clean and well kept. bar decent

glad we did as the hotel exceeded our expectations and was really nice, decent sized room, good bar and friendly

created a very welcoming environment it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

nice range on the menu in the restaurant and room service for gluten free

wifi signal was good in the lobby, but no signal in our room.

noisy kids running about on 2nd night outside the rooms

paying to use the pool

the room service was quick and cheerful

not just the kids

was perfect, the room with a view, room service

the pool wasn't included in our booking, we had to pay extra to use this facility.

the hotel is expensive for basic rooms and facilities should be nearer £80 for a saturday night bar space is like a canteen and not very

really liked the chocolate bar and box of goodies for

pool was full of fun, kids and silliness which is fine but i wanted to swim so paid for a hotel facility that i couldn't

r free) and other people used the gym

comfy beds, nice locations, really good breakfast , spa is brilliant

room service and breakfast were both excellent

the lovely bar onsite for a night cap beautiful christmas decs

everything from the room service to the staff

to find not only was there a baby swimming class going on just as we got to the pool

bought the kids some pens and colouring helped up to the car afterwards

free parking and wifi near to city centre

check in 3:00 is late check out 11:00 is early

ee), there was tea/coffree making facitilities, tv, good bathroom, with

good selection,something for all of us, kids loved it.

wifi never worked the whole time we were there

wifi easy to use and fast

gym was quite small.

had two separate rooms, it would have been better as a family with two kids to stay in a room next to each other with the middle door access

request for early check in was confirmed but when we arrived ,the staff at the reception denied that

great and efficient room service

gym was not seperate to the pool

the pool, gym was free to use for guests which was great and the view plus size of the room was brilliant

there were swimming lessons happening and kids crying and screaming in the pool

residents are allowed to use facilities and when we were there at 4pm, there were a lot of local kids

really only the heat of the breakfast

breakfast was amazing, gym and pool were great. staff were very helpful. location was great

a/c in the bar area could be a bit drafty dependent on where you were sat.

was amazing, lovely pool and sauna area, the food was to die for, cooked breakfast both mornings it was heaven, lovely place to visit

kids enjoyed the pool and staff were helpful.

i like the bar, swimming pool and jucuzzi along with sana and steam room.

customer service from reception staff and bar staff

a proper bar would be an improvement

if adults have free tea/coffee then maybe a juice/water with breakfast for the kids

were a little bit disappointed with the breakfast

i was given with a warm welcome when i arrived and when i was always welcomed by other staff for breakfast too with it fully explained to

amazing breakfast

the bed was super comfy and clean, the tv was huge and room service was quick and friendly

not easy with kids and luggage

clean room, good wifi signal

room service - expensive and poor quality food

i also used the laundry facilities and they were also good

staff were great and we were able to have an early check in

fantastic room, good breakfast, excellent night sleep

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with

thank goodness for the pancake maker which my kids loved

great customer service, great food, really comfortable beds and the pool was amazing!

everything was lovely! the room the bed! the staff and the bar staff were amazing!

extremely clean inside and the kids got a free bag of chocolate eggs for easter

had some trouble connecting to the provided wifi - the security settings seemed to be quite restrictive

was great, spa was lovely and relaxing, food was fresh and tasty and the room was clean and comfy with a great

great location. good to have parking and an ev charger on site.

very clean good breakfast

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to hotel to be told room not

very clean, excellent helpful, polite and happy staff, good breakfast

my kids were in another room without this problem and they were

staff were lovely, breakfast was amazing

the chef carefully arrange the components of breakfast on the plates, the food itself, the bar staff and choice of draft beers was all great

friendly atmosphere good location great breakfast

the included breakfast was superb, again with both veggie and vegan option

right on the seafront. lovely views from the bathroom! breakfast was excellent

had a modern up market feel to it lovely big rooms late check out time

parking charge gym could do with updating but was a great bonus as i didn't expect it ud83dude42

a good sized, quiet room - good lighting - free wifi

i didn't use hotel wifi, but there's no need

paying for parking 8 overnight

comfy beds, able to accommodate early check in, clean rooms and lovely decor in the rooms