a good laundry and a hot drink machine

was great and they quickly returned a message about early check in, minutes later they agreed to let you arrive 2hrs

laundry hours

ease of check in and check out, and use of other facilities such as laundry

room was small but adequate, there was onsite laundry, the hotel is within walking distance to several good restaurants

breakfast was meager at best - no eggs or hot foods other than oatmeal.

big room, parking, nice bed

handicap parking was to far away from our room.

no light in the parking lots

the room was pristine and the amenities especially the pool was exceptional

the meal selection (only breakfast: oatmeal + coffee); however, it is understandable since we are provided kitchens

spacious and clean rooms with kitchens.

the room came equipped with a refrigerator, a microwave, a mini full kitchen, complete with stove tops

the staff is very nice and they get you anything that you need. the room is big and has kitchen.

no ice machine. no coin laundry. no clean linen for the sofa bed. 0⁰9

beautiful garden with a lot of seating and pool

great location, nice room, bathroom and grounds. bell and bar staff were great.

not able to order anything from the bar or restaurant until 4 pm, while by the pool

bar was pricey

the bar tenders were fantastic. very knowledgeable about menu and drinks.

the room is clear. hotel has laundry. good to have it for long trip

staff, heated pool, room & breakfast

the pool wasn't heated and was dirty. the room and bed were just ok.

from the time i check-in to meet staff, to the time i leave to meet hotel employee for breakfast

good room, tv, air conditioning, location, laundry

reception, surprise evening event with free drink and tasty soup, clean and spacious room, free laundry, very fast wifi free

were not expecting a kitchen in our room, and it was a pleasant surprise

laundry and free detergent and sheets, the friendly staff, the location, the cleanliness, the

breakfast was good, with a good spot to sit down

staff were helpful, breakfast was good felt safe staying here.

pet fee was $75 a day on top of the $18 a day for parking, so for a 5 day stay it added up allot

the price was amazing all except the pet fee

daily parking fee (15) and pet fee (50) not immediately clear

also the pet fee is $75 not $50

room its spacious when you have kids that loves to move

hardwood flooring so i didn't need to worry about my dog messing the carpet

microwave, no fridge, no coffee, no continental breakfast, lied about room service, dirty, no elevator

the pool was cold

had a laundry facilities and staff is friendly

dog friendly, staff was friendly a lot of parking, warm rooms on a cold rainy day i was warm and pups stayed warm

the great laundry room was

i liked they had a laundry facility on site

laundry room, tv

i also liked that they have a kitchenette

having my own kitchen and full size fridge.

we loved the price-worthiness, the full kitchen, the spaciousness and the layout!

and really family friendly with a pool and basketball court

rooms seemed more like a small apartment, fully furnished with a small kitchen

the pool was closed and we were looking forward to going in

they have pool and gym

liked the wine night and breakfast bar and fruit all day long

breakfast did surprise me

breakfast!!!!

there’s also free breakfast which is always a plus

also, nice breakfast offering in the morning

my favourite though was the lovely bar on the second floor where we went to share a great charcuterie board and two delicious

the gym could use a little upgrading.

didn t use the free wifi have my own mifi

the bar is empty, the bar tender is not there

the bar was not open at times

breakfast was great i ask them to deliver and they did.

very clean, breakfast was pricey.

room service included upcharges for delivery and

for easy access to stanford to watch kids games, and super close to groceries, restaurants and bars

my kiddo loved the kids cheese pizza & side of fruit

kids loved the pool and hot tub

the fire pits by the swimming pool are a bonus feature

hotel location is a+; room is large and with nice walk in shower; the pool is perfect!

the pool looked very inviting however we forgot swim wear

location was good, we did not use the pool, i'm a member of spa and i didn't pay for the

the pool area is nice, but the pool itself is a little dated

breakfast was great as was the service

i could order breakfast anytime

when our breakfast came, they forgot the orange juice and coffee drinks we had ordered

very nice pool area lots of room to lay out and also have comfortable cabanas

amazing overall service. pool is divine.

great gym. beautiful property. lux room amenities.

service, food, central location, gym

great location, good restaurant, pretty setting in the foothills. pool is very nice to swim in.

wonderful spa facilities and service kids always receive a gift and are made to feel special ...

spa area was not very clean

pool side dining.

pool area was a bit underwhelming but the customer service on deck more than made up for any

an outdoor swimming pool with warm water

desk, bar and housekeeping staff were all great

swimming pool & bar were closed. no breakfast included. loud ac.

the kids love the pool, so easy to access

it was for 4 adults, however, when we checked in they had it notated that it was 2 adults and 2 kids

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

the $25/dog/night pet fee is prohibitive, especially when i travel with both of my dogs

i appreciate the minimal pet fee and that they allow cats

great conveninet place for shopping, attractions, entertainment full on kitchens

it said breakfast included but it’s just coffee and muffins

comes with a kitchen! clean & quiet.

kitchen space is the best feature for me

spacious room with a fully equiped kitchen, the nice bathroom, the complimentary breakfast, the pool and the central location

very good breakfast selection comfy beds clean room and facility heated pool

the kitchen set up

my kids enjoy the pool so much and you they can be loud in having fun around the pool no one complain and no one was

very convenient for san francisco airport good breakfast (buffet) very clean and comfortable

appreciated free late check out

very good breakfast

room has kitchen , clean, good food , good location

the breakfast is great

pet fee is too expensive at $150. my dog is clean and si not make any mess on the floor.

room service is bad, there was no water for a day and wifi got disconnected for a day

the coffee bar in the lobby was exceptional nice

location close to office, walking distance to nearby food places, or nice restaurant and bar inside to grab a bite to eat

you have to pay for parking

the pool area was easy to access and fun to use

lobby has a nice little bar for a quick

it was nice to have a hot tub and pool

rooms, nice outdoor pool

day, my kids wanted to go to the pool but it was dirty

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

and free laundry

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

the dryer didn’t dry so well in the laundry room!

i paid $40 for a pet fee which was clearly just a charge as the room as smelly

could cool if at the pool on the hit summer days

parking was a bit tight, but doable. breakfast only carbs.

breakfast was good

the pool was very nice with the flowering vines and the children enjoyed swimming

breakfast included with variety. ev charging available. great location in palo alto.

one guest/party were allowed in the gym at one time

wonderful bar right at the front desk

the gym was nice

really nice wine bar ant beautiful grounds with sitting areas, water features and fire pit

was excellent accomodated both early check in and late check out which made my work travel trip so much easier

was excellent accomodated both early check in and late check out which made my work travel trip so much easier

indoor pool

that the bar and restaurant was not open.

not the best customer service in the bar

my son enjoyed the gym

cleanliness, room service and staff

the kids loved the pool

nice clean room.. pool and hot tub were nice and clean.

i am use to gym where it is at a hot temperature all the time

at breakfast was great

i love the food and bar area

clean, staff responsive, has a kitchen and location is central

absolutely love how the staff made me feel like family and the breakfast is the top of any hotel i have ever stayed at

the kitchen facilities is very convenient, although i didn't

property was clean, bed was comfortable, room was very roomy and kitchen was used and convenient

the kitchen was a plus as we ate our breakfasts and dinners in the room

quality, useless hand held fabric steamer - no bathrobes - the ice machine did not work - tiny pool - more like a hot tub size than a pool size - uneven service - the person who was checking us

modern- nice pool - cool bedrooms

to use the key for the elevator, i could hear a lot of noise outside and from other rooms, small pool

no hot tub. pool closed. no sauna

cold swimming pool

no pet fee

didn’t eat breakfast there but we went to the bar and the barman was friendly and professional even if he looked like he just had taken a 50 mile

had a drink at the bar and service and drink was wonderful

the gym was incredible—modern, thoughtfully equipped, and even included small details like chilled

she gave us a voucher for a drink at the bar to celebrate my birthday, and shared a video of her cute pup whose birthday was the day before

nice, clean. good breakfast.

beautiful room. great breakfast. close to menlo college

pool, breakfast, bbq, very relaxed ambiance in the pool area and great vibe

staff so friendly, lovely peaceful garden/pool area yet so centrally placed

everything. easy and fast check in. room was very large, clean and quiet. very good breakfast.

unfortunately due to covid there was no breakfast available.

new, clean, convenient location, good gym

i didn't see a place for breakfast

i appreciated that they had a bar and dining area, as well as areas where you could sit and relax by a fireplace

swimming pool is small

the pool was not in use, even with timetable

everything. quick check-in. friendly staff. my room was clean and quiet. very good breakfast.

cleanliness and free breakfast.

pool and spa not open

i appreciate the full complimentary breakfast

i like that there was no pet fee, also the cleanliness and how comfortable the bed is.

room service could be improved

it is not quite clear how to connect to wifi

the room looked great, the wifi worked as expected, the bed was super comfortable

as was the bar downstairs

breakfast is also very good

loved the breakfast included with the room (nothing beats freshly baked croissants), dinner was delicious too

breakfast and wine and cheese were great

they went above and beyond to help accommodate our early check in

complimentary breakfast was lovely

the price vs location and the lower pet fee

very friendly stuff. good location. the gym is a little small but good to use.

room service was fast and food was good

located near the airport, free shuttle, nice room with great bed and pillows, good wifi

kids where excited to use the swimming pool

clean, nice area and convenient location and a shuttle that takes guests to the

excellent decor, quiet, large room, good facilities, extremely comfortable bed, airport shuttle

place with nice and helpful staff, decent breakfast and practical facilities, the free airport shuttle is a very practical solution to get to/from the hotel

room was clean and big. location is good and so is the shuttle service

nice clean rooms with comfortable beds. free shuttle was so a bonus

was amazing, clean and staff was very polite to us, our early check in went smooth and had no issues

pool was awesome

was very expansive with a well organised outdoor and several green areas and walk ways for kids and dogs

facilities, we enjoyed our room but also the pool and the restaurant

welcome at reception got an early check in amazing room well thought out comfortable bed with plush pillows - variety of

if the shuttle driver asks you

hotel provides free shuttle from sfo. rooms were clean and we had a good stay

room was very nice, bar area was nice,

they were able to accommodate us to an early check in providing we paid an additional charge.

the shuttle to/from the airport works great