size of room (429 lakeside lodge). kids loved it.

pool is big enough to do laps, the gym is big and has all the facilities, sauna, steam room, golf course, lakes and surrounding area is beautiful

location with lovely historic buildings - very well equipped leisure centre - good room with fast wifi

loved the buffet breakfast and the spa facilities. very friendly and helpful staff at reception.

parking was a bit of a nuisance, poor signage, had to move my car once checked in, which was

modern kitchen

the kitchen was very well supplied

has been converted into a cozy comfortable self contained flat with modern conveniences including wifi & a lovely log burner

wifi and freeview tv

having stayed in landmark trust properties, it was also nice to have the tv and wifi

bar was great and the hotel is located right in the middle of the town

always accommodate an early check in if rooms are ready

very rude, we were told twice on the phone we could check in early as we were attending a wedding and driving a long way

it there great place location the staff the food the bar is great our favourite place to

and manageress kindly bought us a drink as our room wasn’t quite ready even though had paid for early check in

delicious breakfast

were granted an early check in

my car battery died and the gentleman from behind the bar helped me with the jump leads to start my car,he was extremely helpful

staff, cosy room and lovely breakfast

good range on the bar with good prices too

there is always a warm and kindly welcome, a really nice breakfast and cosy rooms

disappointed when i booked again to find out that breakfast is no longer available

great location, clean and comfy, breakfast was superb, choice was great, freshness and again the lady was so helpful

the bed was really comfortable, and the breakfast was superb

great breakfast!

the restaurant had a special kids room and it made the whole place noisy

the area to play golf at celtic manor

the location was perfect as i was playing golf at celtic manor

ev chargers on site worked well overnight

friendly staff on reception and also in bar and at breakfast

late check out included

there was also a free gym on site

the gym could use a bit of an upgrade.

did not use the gym but it appeared to be really small but all other facilities were fantastic

phone was not working, used my mobile to call reception & room service

didn t use the restaurant but enjoyed a pizza in our room from room service, thoroughly enjoyed our stay

we were eating in the bar as the restaurant wasn't open at the beginning of the week, but still plenty of choice

the pub and bar feels like a nice pub, with a couple of very nice local ales on tap, along with the some of the

however everyone kept apologising & gave us a free breakfast

breakfast in the morning was also incredible

incredible welcome was superb staff brilliant - warm welcome, service superb , great banter with bar staff room was very comfortable, clean , luxurious , everything was

friendly and helpful staff, bar food was delicious, very comfortable beds, good size car park

however, asked politely if early check in was available, and emailed twice prior, as we were attending a wedding at 3

welcome was warm and friendly, the room was clean and adequate for what we needed, the bar was nice and the prices very reasonable

staff were great and really went above and beyond, accommodated an early check in and even upgraded the room

the bar lady claire was brilliant lovely lady goes along way

need more variety for vegans and kids

the kids loves the pool and the breakfast had a great selection

good location. comfortable bed. ev chargers.

bar fridge in the room , kids running around the lounge area

greeted us very nice , explained everything and showed where the spa zone is , where we can have a breakfast, explained how everything works and we were happy with

we really enjoyed exploring the gardens in the morning sunshine after our excellent breakfast

also for bar food the portions are way too small, like a side of broccoli they bring 4 little tips of very

ef) on site

only thing was that food service was a bit slow between courses and at breakfast

excellent food, we had afternoon tea, dinner and room service breakfast and it was all very nice

lovely full english breakfast

and staff are all very friendly, location is perfect, breakfast was really good

position was good the staff were polite and helpful arranged a taxi to thornbury golf club and when no taxi was free to collect us the owner kevin came and got us himself the

breakfast was lovely, rooms nice and beds comfy

i was a bit worried that having a room overlooking the high street and above the bar might be noisy but it was surprisingly quiet with no noise problems at all

staff and early check in was available for us that saved us a lot of hassle but one of the rooms we’re

good hotel with family and kids ..and large parking to

the sofa bed in the room for my kids was uncomfortable. had to also pay for parking.

friendliness and cleanliness decor breakfast newspapers early check in late checkout

the bar menu was varied, chicken curry was great as was my glass of malbec

didn't have breakfast

the breakfast was lovely

the breakfast was perfect and the dinner as well

had more than enough that i would require decor excellent clean shower excellent no faults at all breakfast plenty everything for everyone and good service price of hotel for the night was

breakfast was excellent

views are great from some rooms, bar and restaurant

good wifi also

i know due to covid there was no room service but it would have been nice to have had a proper glass and not a plastic one

breakfast was excellent and plenty of private parking

i ordered room service

the room and the bed and the room service

young children, after a mix up with our room booking the staff quickly resolved the issue so the kids could go to sleep

the food the night before took over an hr to come out and we ordered kids meals b4 we even sat down so we could get them fed

i ordered room service which was very easy and speedy

also the lovely lady on the bar

big free car park, gets congested close to the hotel but masses of space at the far end

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

late check out

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service area when you first step out of the lift on the upper floors

enjoyed very good room service too which was delivered quickly, fresh and hot

were very impressed by all the staff without exception and by the quality of the food provided by room service

the receptionist about this and merely got a sorry this was the first night away from my kids and i was hoping for a good nights sleep, but it was terrible

room a bit small. quite dark lighting. no room service after 9.30pm

requested a top floor room to be away from bar noise

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but this was not possible on a 1 night stay which is what we had booked toilets in

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

room service evening meal was very good, although only the lunch menu was available for choice

dirty carpet in room no aircon no lift wifi security had to log in every time you used it. .

courteous staff; tries their best to facilitate non-standard requests;; excellent, reliable wifi; courtesy fruit, tea, including herbal tea, and coffee in room; close enough to walk to a

it was challenging to go up and down with kids and luggage

it was challenging to go up and down with kids and luggage

historic building clean rooms friendly helpful staff great breakfast with excellent service thanks to bea (beatrice) and her

room service for 5 days

there was wifi but it was quite slow and no reception for it in rooms further away from the cafe & front desk

room service was excellent

preferred communication by email or a message through a platform that i can reply to based on a wifi connection

breakfast was a bit slow and not hot, but staff were great.

also tried to contact room service a few times throgh their online platform but nobody responded

room service wasn t available at the time so having a fridge would have been really

onsite parking in an area where parking is difficult to find and expensive

ly when she stepped outside the

no problem parking

wifi was a bit weak but worked alright.

laundry facility was available but i did not use it

wifi could have been better

hot shower, tv and hifi in the room, free wifi and friendly, helpful staff

fresh fruit and a well stocked mini bar with great prices

dinner & breakfast were very good quality and the hotel bar included a talented mixologist

room service was

i also liked that the hotel offered you a free drink from the bar in exhange for skipping room service, environmentally friendly and appreciated, good initiative

room service is available and great if you manage it, when you scan the qr code for the menu it

no mini bar or snacks!!ud83dude0f

clean very central attractive building had some parking

nice bar on the ground floor

the bedsheets, bath, toiletries and mini bar - all the little touches of a 5* hotel in a cosier and more unique accommodation

the bar had excellent drinks

beautiful building with lots of character and we really enjoyed having a bar and lounge to relax or grab a drink before dinner

bar and staff are amazing, fantastic decor, great vibes and really friendly staff

there was a coffee maker and kettle in the room, and room service available via an app

:) the room is accustomd with an ac unit, which was fantatic as it was a very hot weekend, a minibar stacked with lots of tasty snacks, and a selection of drinks for everyone

they had a gas fault while we were there and menus and room service were severely restricted

on the first night when i ordered room service the tray had crumbs on it from the previous customer, the wifi didn t work on the

we ordered room service via the app one morning and the breakfast was amazing

bar was really nice and well priced

games available for kids and families in chill out area

room was fabulous and perfect to share with our kids - one room with a divider so we had some privacy

we didn't pay for breakfast as it's seemed steep for 2 adults and 2 kids, £15 per head

lovely atmosphere in the reception and bar area

the bar was lovely, breakfast was great and the gym was really well equipped

staff had prepared for an early check in for us, which was most appreciated

could have dealt with our reservations better especially as they tried to charge me extra for room service when i had already paid

staff were fantastic and the kids were given bears and colouring on arrival

we loved the room and our kids loved the breakfast!

second day, minimal room service and bed not made considering full rate price had been paid for 2 nights

unlike some 5 star hotels the bar stayed open to 2am in the morning

great location , well designed rooms , early check in

location helpful early check in advice on parking ability for dog to stay

breakfast was not the best, night staff miserable especially bar staff

service was exceptional, great bar staff were really helpful

the bar and restaurant were relaxing and

the bar and restaurant area is cosy

nice bar and garden area

had not booked a table for dinner the staff were very accommodating and allowed us to eat in the bar

early check in and helpful, pleasant reception team. comfy bed and pillows.

wifi didn't work

no free wifi.

food was amazing and the room service was faster than expected

enjoyed the gym breakfast and lunch

staff were lovely, excellent location, room service for food.

great room service and comfortable bed ud83dude01

location * friendliness of staff * exceptional bar area * very comfortable room * good cleaning

comfy bed, temple spa toiletries were a lovely touch

the bed and bedding. the quiet. the wifi. the bar. the location.

location. early check in

ev charging for 4 cars

staff were excellent with my two kids, aged 5 & 8

from arrival, parking, food, room services and perfect everything

the kids' facilities in the reception are also a game changer

good location, efficient staff clean rooms and restaurant and bar on site

warm cookies at reception good breakfast choices early check in bag room l'occitane products

also a bonus to have the gym included in your booking fee and had a variety of equipment

bed was amazing comfortable and the staff were lovely, especially the waiter who brought room service up for me

reception staff were friendly and efficient room service staff were pleasant and good

breakfast was excellent value for money and offers a wide variety

they offered a variety of food for breakfast

to do early check in you need to pay extra and free wi fi for 24h unless you sign up to their chain

reception desk before booking to check that they offer a late checkout service, was told they did and given the info on the extra charges

decent bar and lovely staff exceeded my

room breakfast

buffet breakfast

little bit of a faff getting an early check in but got there in the end at no charge

parking and clean and comfortable hotel breakfast was great in the morning good value and great

excellent breakfast

i would say it would be nice to have four mugs in the room if there’s four ofyiu booking in, kids like a cuppa too, especially if you’ve driven 5 hours and it’s late at

sitting area when having breakfast is small ,if you could improve on that .

easy early check in

slight lack of choice for breakfast, it was just usual fried breakfast

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

the room was exquisite, simon and the staff were welcoming, the breakfast was incredible and the price was super affordable

worked well for weston super mare, very smart room and bar are

excellent breakfast, staff were very friendly and helpful would highly recommend

great breakfast and dinner

the helpfulness of the staff especially the manager and one of the bar ladies who helped me locate my lost phone