fantastic pub , perfect location. great landlady and staff and the breakfast was great

very friendly the owners bar staff very good ud83dudc4d

i was a bit worried that having a room overlooking the high street and above the bar might be noisy but it was surprisingly quiet with no noise problems at all

very good location and nice bar area

was great, breakfast was 10/10 & the atmosphere in the bar on the evening was spot on

breakfast every morning in the library

the wifi was excellent

beautiful place,nice specious rooms,wonderful breakfast

we weren t told that the late night room service was not available however the kind staff scrounged up something for us to eat

the castle the dinner and breakfast the view

however, asked politely if early check in was available, and emailed twice prior, as we were attending a wedding at 3

staff were great and really went above and beyond, accommodated an early check in and even upgraded the room

welcome was warm and friendly, the room was clean and adequate for what we needed, the bar was nice and the prices very reasonable

the bar lady claire was brilliant lovely lady goes along way

immaculate. great staff assisted with early check in after a long driveud83eudd19ud83eudd19

ordered room service and the food was cold

swimming pool facilities 10/10

had a very early flight) we were told there was no early check in

unsupervised kids in pool, wete running riot

super friendly, arrived at 9pm and left at 9am but still had time for room service, food taste good and a swim in the morning

lovely spacious rooms fantastic choice for breakfast super afternoon tea

staff were able to offer a good variety of vegan meals both as a evening meal and breakfast

young children, after a mix up with our room booking the staff quickly resolved the issue so the kids could go to sleep

room service menu was basic.

we loved the look of the bar and restaurant, even though we didn't eat there and the reasonable room service prices

great quality cooked breakfast

basic but v clean and functional. staff extremely helpful, accommodating our early check in.

great location, clean and comfy, breakfast was superb, choice was great, freshness and again the lady was so helpful

breakfast excellent

friendly staff. good breakfast. spacious, clean room.

best breakfast so far

the breakfast was superb, delicious and great

were granted an early check in

staff, cosy room and lovely breakfast

breakfast was lovely

always accommodate an early check in if rooms are ready

very rude, we were told twice on the phone we could check in early as we were attending a wedding and driving a long way

great atmosphere in the bar at night

and manageress kindly bought us a drink as our room wasn’t quite ready even though had paid for early check in

location was perfect . staff were friendly . bar was nice, had the golf on

amazing staff. great with our kids and dog. very helpful!

with a door, great breakfast and tea/coffee making facilities, loved the microwave and ice bar by reception, all round a

the bar area was a nice surprise, spotless, stylish and prompt service

perfect for a kids at uni visit. tasty breakfast

very good breakfast

has been converted into a cozy comfortable self contained flat with modern conveniences including wifi & a lovely log burner

modern kitchen

wifi and freeview tv

having stayed in landmark trust properties, it was also nice to have the tv and wifi

the kitchen was very well supplied

facility is quite a distance to walk from rooms/suites to swimming pool, sauna and steam room favilities

plenty of parking

9 lakeside lodge). kids loved it.

the gym and pool are fantastic

is gorgeous, with beautiful landscapes, the rooms are super equipped, the leisure centre and gym are like a dream - sauna and steam room in perfect temperature, swimming pool as well, and the

comfortable, spacious, clean and easy. staff were very accommodating of early check in.

location value early check in

we walked to the shops and were glad to view a train so area is good for kids as well as those wanting to cycle in the forest

we were visiting for a funeral and the owners were very accommodating with sorting an early check in

unprofessional, no prior planning for early check ins

breakfast was excellent as was the evening meal

they had a restaurant, bar and cafe on site

was perfect, with ample parking

there is a large covered bar area and a fire-pit for when the weather might be less clement than we experienced

incredible welcome was superb staff brilliant - warm welcome, service superb , great banter with bar staff room was very comfortable, clean , luxurious , everything was

nice and quiet, plenty of parking, bar food available

bar staff were friendly and welcoming and food

the staff were able to change one of our rooms from a twin to a double and allow us a late check out to accommodate changing for a funeral

to dislike, even the bar area downstairs was comfortable and warm, all the staff were very friendly and helpful

was how we wanted it large spacious building with a massive car park, no problem parking van and trailer for castle combe which is 6 miles

the bar had excellent drinks

fabulous bedroom, bar and restaurant. would recommend staying here. best hotel in bristol

beautiful building with lots of character and we really enjoyed having a bar and lounge to relax or grab a drink before dinner

the bedsheets, bath, toiletries and mini bar - all the little touches of a 5* hotel in a cosier and more unique accommodation

great bar and cafe, cocktails and brunch in the morning were perfect

the lobby was great, friendly staff l, plenty of space and kids had a great fun

games available for kids and families in chill out area

pull out couch matress was uncomfortable, suitable only for kids

atmosphere and the bar staff were very welcoming

we arrived early and they were able to sort out an early check in

food was fantastic , had both evening meal and breakfast.

breakfast 1st class all staff were very friendly and helpful

has a large carpark, and you need to pop your number plate into a i-pad at reception (in the bar area) this means you can leave your car there for 24hrs

modern accommodation and really excellent bar food in the evening as well as a great breakfast included in the price

breakfast was very

breakfast was amazing , swimming pool as good kids enjoyed it

the gym facility was brilliant

i was given free wifi for signing up to rewards i feel that 9

very comfy bed, great location, very friendly staff, very clean hotel, bar area very good.

kids loved free popcorn on arrival and coming inand out of reception

room service is available and great if you manage it, when you scan the qr code for the menu it

we didn't eat in the restaurant but the bar and courtyard area were lovely to sit and have a drink in with friendly service

the restaurant and bar fabulous and all the staff are really welcoming and

bar area was clean and inviting, very comfortable

conditioning in the room made it really comfortable when getting ready and during the night, the wifi worked great

the room was huge and it was very clean and the price was epic and the breakfast was very good

5 late check out was very useful

room was perfectly functional; wifi worked instantly

it was challenging to go up and down with kids and luggage

good wifi

:) the room is accustomd with an ac unit, which was fantatic as it was a very hot weekend, a minibar stacked with lots of tasty snacks, and a selection of drinks for everyone

we didn't use the honesty bar or room service but it was great that this could have been an option if we needed it

on the first night when i ordered room service the tray had crumbs on it from the previous customer, the wifi didn t work on the

we ordered room service via the app one morning and the breakfast was amazing

appreciated the added treats in room, no room service charge and breakfast was delicious

wifi is very wick signal in the room 12. i don't know if in other rooms is better.

mini bar, room service

wifi was free of

d room service if you wanted) and mini bar was a nice

the breakfast was excellent. the room was very comfortable.

easy access to the rooms, good parking. food very good, friendly staff.

we hope to return to sample the bar and the evening meals

our room was on the ground floor and designed for full wheelchair access from outside, with easy parking by the door

the whole hotel, the room and massive bathroom, the bar and food. friendly staff.

have been useful if the restaurant was open on sunday evening, it was not and neither was the bar itself

were lovely, staff were very pleasant and super accommodating especially when it came to our early check in and room placement

they offered a variety of food for breakfast

lovely staff, easy process, nice room, will use again , late check out time was a bonus

everything... staff, room, location, breakfast.

staff recommended joining free accor rewards program, which unlocked early check in and wi-fi immediately

dinner & breakfast were very good quality and the hotel bar included a talented mixologist

good sized tv and crucially, for me, free wifi

beautiful building, bar area, location and staff

room service and restaurant food was challenging to order and have out of conventional supper hrs ( (+) didn't eat in the restaurant as there was a function on but room service was quick and good (+) room service was excellent (+) unfortunately the restaurant was closed for a private function, but i had food via room service and it was lovely (-)lack of room service, but was around 9pm when tried ordering. (+) everything was clean and great service from the staff, room service breakfast was excellent (-)myself to room service breakfast (*) ordered room service and didn t get what i ordered but ate anyway ud83eudd23 would definitely return (-) i couldn't walk far so room service was the next option

were warned about the onsite bar and evening entertainment facilities but it was still noisier than we

well situated for a bristol visit - including parking which has ev charging

great staff, great food, very nice for kids

very comfortable room and excellent breakfast

quick room service, clean rooms and great value for money

room service had good selection, and the breakfast was very good

the children especially enjoyed the pool and the room service was delicious

staff had prepared for an early check in for us, which was most appreciated

disappointed the pool was closed unfortunately due to a leak from the kitchen

don t bring your kids and go out after dark

room service was not as advertised

if you re driving parking in this area is a nightmare - not a problem if you re staying here - the hotel has ample

location, staff, big room, breakfast, parking, cleanliness

breakfast deadline 09:00

room service served later than 09.00pm. check out at 12.00pm instead of 11.00am.

the breakfast was ordered the night before and was all presented with no delay

check in and late check out

little bit of a faff getting an early check in but got there in the end at no charge

perfect for travel to airport with small kids

breakfast (mid week) ended quite early

buffet breakfast

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but this was not possible on a 1 night stay which is what we had booked toilets in

great room service. very comfortable stay.

the minibar was a very curious selection and there was only one tea bag in the in-room service

first room we were offered was in the basement, our door was between the laundry storage room and the bar/ restaurant male toilet door

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

wifi didn t work in my room it was very slow and buffered

room service was prompt, they provided ice for prosecco at the bar

would have been nice if there was a pool ! i am not a gym person !

good location, efficient staff clean rooms and restaurant and bar on site

good restaurant / bar with a great

in restaurant and bar was excellent

the free wifi was the best we've ever had in a hotel

i contacted a virus the day before our arrival at the hotel and the hotel kindly facilitated an early check in due to me feeling unwell

comfy bed, temple spa toiletries were a lovely touch

the bed and bedding. the quiet. the wifi. the bar. the location.

comfortable bed, good breakfast, good selection of food for dinner, helpful staff.

no bar fridge to store cold drinks but it was not a huge problem as i only stayed one night.

breakfast was not the best, night staff miserable especially bar staff

took 15 minutes to get a cup of coffee at the bar in the morning

the service was fantastic, bar staff friendly, quick check in

the views over avon gorge from our room, the restaurant and the bar are stunning

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

excellent view and bar area, and great breakfast

the hotel with easy access and view to clifton suspension bridge, green area and play ground for kids

courteous and attentive throughout our short stay, including reception and dining room room

for late check out but kept getting disturbed by an angry house keeper who wanted us to leave

lovely room, comfy bed, good room service, very friendly staff, good location, plenty of parking

despite advertising wifi it is not possible to get it in all parts of the hotel.

windows - let in lots of fresh air though staff were a bit rude, check out is 11am, we asked for late check out at 12pm at a 10 fee - at 11

has a nice bar / restaurant with good food.

bar and restaurant prices were not excessive for the quality and service

breakfast was beautiful and filling

good service and breakfast was cooked and served nicely

from a clear signpost pointing into the car park as we both couldn't see it and finished up parking in and walking around the completely

breakfast was also spot on

were amazing and very honest when my husband left his wallet with holiday money in the bar area

didn t use the restaurant but enjoyed a pizza in our room from room service, thoroughly enjoyed our stay

the gym could use a bit of an upgrade.

great wifi

the wifi

room service food was odd

the room was spacious and very quiet. very clean friendly staff good room service

no room service menu

no room service menu in room or do not disturb signs or internal room lock.

noisy road, heavy traffic. the accessories (e.g. kitchen/batth) might need modernization.

some of the kitchen utensils were not clean.

well equipped with small full kitchen & washing-drying machine, 2 bathrooms and terasse/patio plus free parking

the location was next to a quite noisy road. the kitchen was not very clean and in need of tlc.

dusty, dirty kitchen, dirty dishes left in dishwasher

kids/teens running up and down hallways for at least 2hrs between 8pm and 10pm

friendly and accommodating for our early check in

beautiful room. lovely bar and restaurant. food was amazing.

requested early check in due to going to a wedding, the request was accepted on here but not registered with

staff were fab, they gave us a late check out, no charge, gave easy information and were very helpful

late check out included