size of room (429 lakeside lodge). kids loved it.

pool is big enough to do laps, the gym is big and has all the facilities, sauna, steam room, golf course, lakes and surrounding area is beautiful

location with lovely historic buildings - very well equipped leisure centre - good room with fast wifi

loved the buffet breakfast and the spa facilities. very friendly and helpful staff at reception.

parking was a bit of a nuisance, poor signage, had to move my car once checked in, which was

modern kitchen

the kitchen was very well supplied

has been converted into a cozy comfortable self contained flat with modern conveniences including wifi & a lovely log burner

wifi and freeview tv

having stayed in landmark trust properties, it was also nice to have the tv and wifi

bar was great and the hotel is located right in the middle of the town

always accommodate an early check in if rooms are ready

very rude, we were told twice on the phone we could check in early as we were attending a wedding and driving a long way

it there great place location the staff the food the bar is great our favourite place to

and manageress kindly bought us a drink as our room wasn’t quite ready even though had paid for early check in

delicious breakfast

were granted an early check in

my car battery died and the gentleman from behind the bar helped me with the jump leads to start my car,he was extremely helpful

staff, cosy room and lovely breakfast

good range on the bar with good prices too

there is always a warm and kindly welcome, a really nice breakfast and cosy rooms

disappointed when i booked again to find out that breakfast is no longer available

great location, clean and comfy, breakfast was superb, choice was great, freshness and again the lady was so helpful

the bed was really comfortable, and the breakfast was superb

great breakfast!

there is a large covered bar area and a fire-pit for when the weather might be less clement than we experienced

breakfast in the morning was also incredible

breakfast too was amazing

was perfect, with ample parking

found the bar end restaurant too loud, no soft furnishings to soften the sound, and i'm not sure why menus

friendly and helpful staff, bar food was delicious, very comfortable beds, good size car park

staff were great and really went above and beyond, accommodated an early check in and even upgraded the room

the bar lady claire was brilliant lovely lady goes along way

in our room would have been really good but it was available in the lobby and the bar

immaculate. great staff assisted with early check in after a long driveud83eudd19ud83eudd19

the castle the dinner and breakfast the view

our room was spacious and elegantly decorated; the grounds were beautiful; there was secure parking on site; exceptional and attentive staff

cause we had a do) was delightful

also for bar food the portions are way too small, like a side of broccoli they bring 4 little tips of very

breakfast every morning in the library

room service was great

on arrival

customers service was excellent and good facilities with the use of the pool and gym.

shower not easy to get hot and the last hour suddenly no water so my kids need to move to the next

aste good) but had to

breakfast was delicious

lovely full english breakfast

both the evening meal and the breakfast were high quality, hot and served quickly after ordering

breakfast was lovely, rooms nice and beds comfy

we were greeted by friendly, helpful staff despite the bar being really busy

staff comfortable room nice bar area good breakfast and ev charge point a bonus

very friendly and helpful, hotel clean and comfortable, good pub/restaurant attached with kids play area

control- window opened but out onto car park, where people were having their post-pub chats and kids were using pub beer garden, enjoying themselves but not great if you needed some quiet time

staff comfortable room nice bar area good breakfast and ev charge point a bonus

and convenient parking & ev chargers on site too good amenities in the room friendly staff restaurant easy to access for

late check out included

lovely spacious rooms fantastic choice for breakfast super afternoon tea

was over salted and had to complain about it on more than one occasion, , we were over charged, 3 kids meals instead of 2, when coffee was brought to us, the server didn't bring the milk with him

lovely and great with the kids and it made us feel welcomed

we were upgraded to the bridal suite which was brilliant. room service was efficient and lovely

the waffles were so good for the kids

the gym could use a bit of an upgrade.

the rooms were a good size. it had a 24hr bar and served food as well.

wifi not secure

restaurant and bar facilities

was cold and took a while to heat up tap water didn't taste great i didnt know there was room service and would have preferred this to sitting in the restaurant

the sofa bed in the room for my kids was uncomfortable. had to also pay for parking.

kids on floor level 3 directly above us starting jumping on the floor and running up and down at

amazing staff. great with our kids and dog. very helpful!

facilities and option to join as an ihg member for late check out

perfect for a kids at uni visit. tasty breakfast

as we were attending a wedding at clearwell castle, the motel was easy to find, we requested early check in as we’re also delivering and setting up the wedding cake at the venue prior to the

we were visiting for a funeral and the owners were very accommodating with sorting an early check in

unprofessional, no prior planning for early check ins

early check in from 10am which was approved but when arrived at property, no one on site and no

comfortable, spacious, clean and easy. staff were very accommodating of early check in.

room service was non existent

fridge in room and room service

good breakfast, lots of choice

stable wifi without any fuss

room was perfectly functional; wifi worked instantly

building, comfortable room and bed, great breakfast, wonderful and attentive staff, great coffee in

no room service once bar/ restaurant closed.

there was wifi but it was quite slow and no reception for it in rooms further away from the cafe & front desk

breakfast was a bit slow and not hot, but staff were great.

the breakfast was excellent. the room was very comfortable.

good value single rooms, bar and wifi

offered room service

room service evening meal was very good, although only the lunch menu was available for choice

stayed for 2 nights and room service needs a big improvement

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but this was not possible on a 1 night stay which is what we had booked toilets in

location, lovely room and great bar with a view of the bridge

laundry on the landing outside our bedroom was there both days receptionis has stains down her

the views over avon gorge from our room, the restaurant and the bar are stunning

the hotel with easy access and view to clifton suspension bridge, green area and play ground for kids

dirty laundry left in corridor all weekend

there's only just enough car parking.

the staff were excellent, very friendly, knowledgeable & helpful, the evening meal & breakfast were superb & quality of the food was excellent, we will be

good service and breakfast was cooked and served nicely

gardens, staff, rooms, bar and restaurant

the room, the service, the location and the bar and resteraunt plus the history need to stay longer than 1

location and fantastic breakfast

located,good parking facilities, amazingly comfortable bed, reasonable breakfast well looked after

breakfast deadline 09:00

parking in hotel car park and having a dog were extra daily costs but not unusual for bristol

great breakfast, room very clean

the bar had excellent drinks

great bar and cafe, cocktails and brunch in the morning were perfect

beautiful building with lots of character and we really enjoyed having a bar and lounge to relax or grab a drink before dinner

bar and staff are amazing, fantastic decor, great vibes and really friendly staff

the bedsheets, bath, toiletries and mini bar - all the little touches of a 5* hotel in a cosier and more unique accommodation

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the ongoing works but it made

i did not use their bar this time, but i can assure anyone reading this review that the bar set up is fabulous

paid wifi is disappointing in this day and age

was a noisy bar over the square that didn t close until around midnight

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

i ordered room service and it was delivered on time and was lovely

the room service from the bistro was fantastic, the room service from the bar was equally good

excellent meals and bar service, superbly spacious room with excellent amenities

we didn't eat in the restaurant but the bar and courtyard area were lovely to sit and have a drink in with friendly service

lovely welcome, great room service and comfortable upgraded room

great bar, pool and table football, gym, quiet area even have umbrellas for higher

mini gym/exercise room and simple access to printer

we arrived early and they offered us an early check in which was really appreciated after travelling

location was perfect reception area and bar with lots to do pool etc really top notch

they always talk to my kids and make them feel welcome and 'grown up'

they had a gas fault while we were there and menus and room service were severely restricted

bar and restaurant were great, good quality food and service

the honesty mini bar provided lots of choice and there was a lovely array of delightful smelling toiletries in the

breakfast was delicious and arrived as room service due to the refurbishment

on the first night when i ordered room service the tray had crumbs on it from the previous customer, the wifi didn t work on the

wifi didn't work

location amazing lovely clean hotel friendly staff great breakfast

room service good

i liked the breakfast. also some of the stuff we're excellent. team members such were wonderful.

enjoyed the gym breakfast and lunch

i requested an early check in and was able to access my room before 12, absolutely fantastic

room service was not as advertised

staff were fantastic and the kids were given bears and colouring on arrival

choice of food all staff extremely friendly and polite , waiter remembered my room number and breakfast drink preference and brought to table without asking, reception upgraded room free as no

allowed early check in and late check out. clean. beds comfortable.

room service however whatsapped the hotel for extra pillows and toilet roll and had an instant

breakfast was not the best, night staff miserable especially bar staff

unlike some 5 star hotels the bar stayed open to 2am in the morning

early check in

location helpful early check in advice on parking ability for dog to stay

location * friendliness of staff * exceptional bar area * very comfortable room * good cleaning

we were able to get room service late, and the room was comfy and clean

great lighting, room service was great and the location was perfect

great location lovely lively bar large bedrooms car park adjacent to hotel

room was amazing, room service was amazing

couldnt get wifi to work

was in a deluxe double with sofa), good wifi, lovely staff

i enjoyed the bar and the breakfast, really nice bar area

accommodating to the kids and the dog

not very good wifi , no toilet brush in bathroom

great that they have bar and food served until late in evening

close to venues, clean, tidy and lovely staff across the board from reception, room cleaners and breakfast staff were so lovely and accommodating

bar downstairs great

the food was very nice we had an evening meal and a breakfast

like (although i didn't need it on this occasion) the late check out (1200 hrs) as you don't feel rushed in the morning

more vegan options for room service

very good breakfast

from some facilities issue

glasses left outside door rather than taken away after room service

gym was well maintained and a great bonus

buffet breakfast

breakfast (mid week) ended quite early

accommodated an early check in and late check out

close to station and old town. early check in was no problem.

i couldn't arrange early check in (11am).

easy to find with good parking

staff, nice atmosphere, nice bar and restaurant areas

amazing food, breakfast and evening meals at a very fair price

great breakfast.

we hope to return to sample the bar and the evening meals

breakfast was okay

need to inform there residents that the breakfast is not hot food available apart from toast and crumpets other than that was an amazing

breakfast was excellent

didn't have breakfast

the breakfast was perfect and the dinner as well

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

big free car park, gets congested close to the hotel but masses of space at the far end

late check out