oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

room service food was terrible

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

wifi was decent throughout the resort

breakfast was good,lunch was good

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

the food was excellent and the nightly entertainment was great, kept the kids entertained

the kids were crazy about lazy river :) our concierge jose f

reliable if you need for work), the tvs in the sports bar are controlled

the kids were crazy about lazy river :) our concierge jose f

breakfast was fantastic, fresh food and great service the grounds were kept impeccable as well as

o was stationed at the back pool with the bar from 6/12-6/14

the gym wasn t as big as we would have liked

down breakfast and lunch took over an hour- we opted for breakfast buffet and eating lunch pool side

the gym, spa, and restaurants were all upper class level

room service food is absolutely horrible

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

direct beachfront spa amazing ambience top

food was mediocre except for the breakfast buffet and the beach fiesta

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

loved the swim out from room to bar with an oceanview

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

verry nice host nice pool great breakfast...

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

nice owners, great cabanas, amazing location in the jungle with a great pool

you'll get great breakfast ( even to go in the morning if you leave early/ thanks again for this

ampoline, slide etc

furthermore our kids could participate in hitting the piñata, and shared when candies where handed out

in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline, slide etc

kids loved the 'buena vida' restaurant (as it is part of the complex, we could go to the

not the best for kids wanting to play in the water

colourful building next to a great beach bar and couldn t be closer to the sea

the beach bar and pool are a short walk away from the apartments and they have amazing food for a very good

the wifi does not work reliably, and not at all when the weather is cloudy

very nice and clean pool as well

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

because of the location its hard to check other bars and restaurants in the nearby cities

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

confort of the lodge and pool

the pool is lovely and inviting

location perfect right off the beautiful beach and pool clean and quiet

bar closes at 7:00 pm

grounds include restaurants, dive shop, pool, spa, etc

you can rent golf carts to tour around town which was fun and very reasonable

we also used the laundry service at the hotel, that was quick and good

real nice place , good to resch and a rooftop pool

oh, and in the evening and in the morning i used the pool on the roof

the swimming pool also súper nice and the included breakfast is great

beds great, lockers, kitchen to cook etc

t the hosts offered that we could lig on to their private wifi)

poor wifi connection

she provides a very affordable laundry service and there is a cute cafe downstairs

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

has smart tv and wifi

it is adults only and mainly for couples

pool with swim up bar could use music

service was great at the pool and bars

fixtures at the lobby and lobby bar are splendid, marble in bathrooms and stairs,

abraham

to reach with parking directly in front of the property and a wonderful setup in the jungle

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

the on site restaurant and bar are great and it's not a long walk into the town

no wifi , hard bed

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

booking needs to specify the age of the kids so that the kids are charged properly.

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

ginásio, kids club, beach, buffet choice, facilities in general are very good

grounds are lovely and the pools and beach are fantastic

strikers sports bar was a lot of fun

the hydrotherapy spa was excellent

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

same kids menu every restaurant every meal isn’t acceptable

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

tropical pool bar had terrible staff everyday.

no restaurant on seaside for breakfast and no terrace for

soy milk available at breakfast at the buffet, but not available for the room

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

minerve helped me reserve my spa experience

too far from the airport . and no umbrellas in the pool area.

my 2yo and 6yo loved the kids pool too

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark) (+) my 2yo and 6yo loved the kids pool too (+)we loved! barcelo maya the beach was the best place for our little kids (+)resort was absolutely stunning, lots for the kids to do (-) kids still slept fine in them though (+)to eat and where to go every day get an all inclusive package, very convenient to travel with kids, we went there with my three years old and my nine months old and it was very comfortable (-)kids club closes to early at 5 pm (+) my kids loved the pool (+) my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach (+)at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club) (-)not a really wonderful experience to wait with two small kids

enforce the rule that small children shouldn’t be playing by the pool bar

no snack bar available near poolside no night entertainment or live

the u spa was one of the best massages i have had by far

pool area is great for kids

my kids absolutely loved the kids club

the natural pool

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

wi fi,breakfast

wafle house down stairs for breakfast

pool filter seemed to not be working quite right, so the pool was a little cloudy

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

pool bar closed too early. fitness facility

the pool area is superb, there is also a plunger bar and restaurant designed in tasteful japanese style serving japanese cuisine

was great for kids

is a great option to go with kids because the beach has no waves at all

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

great kitchen too

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

staff, huge and updated condo, pool/grounds were beautiful

very spacious area, dining, kitchen, balcony

pools seemed fine, the breakfast at world cafe was pretty good

pool bars closed too early

for kids it s so overstimulating be prepared that when you ask for something or order something,

the bar people also very friendly

you also are able to enjoy breakfast a la cart at the oceana restaurant which is outdoors and it is delicious

food in main pool restaurants is super tasty, room service super fast

good food althrough out the trip but the breakfast buffey definitely stood out

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

beautiful property, great staff, loved the kids club!

the kids club was probably the best thing about this resort

we lounged by the pool each day, made use of the fitness centre, and did aqua aerobics every afternoon

the facilities were great, the gym was fantastic, and the food was very good most of the time

8 pools-none ever seemed crowded

closed for 3 days because of a private event and we had to do long lines in the other one to get breakfast

we were only able to receive room service one time in 5 days after being told it was 24 hours

there are adults-only pools and beaches (and restaurants) so we don’t have to listen to crying kids when we want to have some quiet time

there is 24 hour room service which is amazing for late nights

quality of food , water park and everything was super clean

of kids friendly entertainment, kids everywhere

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

not sure) the kid s part of the property is closed and under renovation, which means there were kids allowed in certain areas where they would

heaven section pool was full of amazing music, live bar and entertainment

the adults only section got severely reduced and most of the sitting area around the pool is now for

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

pool is amazing

very comfortable beds, tranquil swimming pool

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

loud frogs at night who swim around the pool and hop around the restaurant area

also laundry service was nice

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

very tasty breakfast was served in the area near a pool

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

kids cannot swim

the pool is really nice and the massive plus is the diving centre where we enjoyed a scone diving

the rooms were very big and clean and there was even a small kitchen with a coffee machine

lack of wifi in communal areas such as restaurant or swimming pool

there is a second rooftop bar and pool which was sadly closed during our entire stay.

pool not for kids, smaller pool available however not as nice for adults watching over

the restaurant for breakfast, lunch and dinner was excellent

great set up with everything close to hand - rooms restaurant pool and beach

the restaurant has the perfect view and the breakfast is excellent

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

additional games such as a pool table or shuffleboard would be a bonus

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

if they had more staff, they could have snacks available near the pool - for example

visited the property with kids and it was wonderful

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our private pool was cristal clear

the room was beautiful and large, with a beautiful view of the well-kept pool

we used the kitchen to have breakfast

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

breakfast started at 7:30- no problem! would have liked coffee available earlier

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with variety of choices, located outside of the city (actually in the middle of nowhere

location is great, nice pool area and comfortable beds on the beach. the food was good too.

very good location, good breakfast.

the morning visits from monkeys for their banana breakfast

breakfast, occasional spider monkeys, very large and cozy room w picture windows, hot water showers

pool is cold

staff was amazing. breakfast was outstanding

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

the breakfast buffet was very good

kids club has great facilities including a dedicated water park and a climbing wall, it also caters for children from 3yrs old which some don't

only thing i would say that needs improvement is room service

spa treatments were fabulous

one annoying experience with requesting for room service and it took 2 hours but that was just one time

it did not bother us too much as our kids were small so tired by then but if you were relying on good entertainment, you would need see

kids loved it

of veing locked out of our room in various occasions was frustrating, mainly because we had kids

oh and breakfasts

the kids club staff were excellent

room, dinner , breakfast,

dults only sea front property)worth the extra cost

the selection of food at the breakfast buffet is amazing

quality of cocktails vary from bar to bar

it would be good for a split day so the kids have energy to sit through the show at night

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

room service wants to charge for wine, which is obnoxious especially when you can just walk to a

this is an adults only hotel

80 minute massage you can get for each person that attends at xcaret park

i will say the bathroom in the gym was a little tart smelling but other than that the food was the best ive had ever

room service took quite long i had to wait ca

two floors with a complete kitchen and living room downstairs and large bedroom with en-suite upstairs

the spacious unit with king size bed, with almost full kitchen

experience, great people work here, breakfast amazing, internet is good, location is perfect

and if youu dont feel like going anywhere, stay at the amazing pool area

were amazed at how nice and large our apartment was, a small kitchen area, large bedroom with pool in it, how cool is that

cozy room service nights in

the facilities are amazing and you also get to use the neighboring resorts gym and tennis court which we made the most of

room service particularly bad on this point

main reason i chose palmaia was because it was closer to playa del carmen, it was very kids friendly and also had much less people than tulum these days

every morning at 8:00 (each day different yoga for all levels) after yoga, i would go for breakfast and at 11:00 or 15:00 i would attend some ritual - spirit pampering (+)was just perfect and the service quality is outstanding the place, the beach, the pools, the breakfast place and the bars are gorgeous (+) however, one of the most magical and memorable moments was having breakfast at su casa with joel playing the most sublime sitar music i have ever heard (+) breakfast and lunch was fresh and yummy too (+) pool, vegan tacos, vegan breakfast (+) breakfast at su casa or plantissa (-) on one occasion i was the first customer to arrive at su casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving (+)) breakfast was a dream, full of healthy fresh juices, power shots, fruit bowls and super foods (+)breakfast, the place itself, some of the desserts were not so good (-) vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible

the room service menu could've been better with more options for kids

a little bit difficult to move around with little kids, i would recommend bringing a stroller.

the beach is stunning, plenty of chairs by the beach and pool areas

bars and seating areas on the beach and by pools were only for royal elite members or adults only

beach and pool area very relaxing

huge bed, kitchen available

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

kitchen equipment is very limited

the room was huge with kitchen facilities

people having party all nigh long. missing utensils in the kitchen.

the kitchen top stove does not work properly

nice gym

like their facilities of kitchen

the hot buffet breakfast provided was good too

good breakfast

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

the food at the terraza restaurant seemed to be a lot better than our previous stays and at breakfast, the man makes the best omelets i`ve tasted

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

staffs are so friendly and helpful, good activities for kids, a good show every night, zumba, good vibes and happiness all the time

the old man in the breakfast, always happy, singing, show you , the most important is your mindset

the room service food after hours is not very tasty and one night it took almost 2 hours to arrive

from; room service, breakfast, lunch, pool side service

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

the breakfast options are great and the dinner reservations were amazing

breakfast was great

pool and personal were superior and friendly.

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

4 swimming pools, great garden, nice spa area

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

friendly staff, great room service

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

the only real ac is in the spa and the gift shop

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

enjoyed the live music in the evening and the aqua gym

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

while the buffet was great, the options for kids in the restaurants was very limited.

is a very comfortable hotel with a small swimming pool

staff was pleasant and helpful. they upgraded me to a studio with kitchenette

also they were super helpful and gave us a late check out

no other facility besides pool, still awesome value.

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

also kids at the swim up bar was not cool

was clean great staff the beach was beautiful good food in the buffet and we also had a snack bar definitely we will stay again

my husband very much enjoys the gym

kids club doesn’t really exsist - 15 minutes once a day by the pool and they are back

beach is very nice and kids friendly

kitchen, but no plates,silverware, pans or the usual you would normally get at a resort

some of the equipment in the spa didn't work

hotel was very nice and comfortable, the swimming pool is nice and we enjoyed the space, the beach is 1

the pool was great and the breakfast was also fine

the breakfast was very delicious with a good variety

kitchen was poorly equipped

swimming pool was in shade all day long

the kitchenette

i liked the pool with the bridge as well

suite with kitchen

the comfort of the room. the breakfast; healthy food included.

plenty of parking and free breakfast that was very good

breakfast, price

a dirty pool

excelent breakfast. served to the room due to covid restrictions

swimming pool is ok

the pool is open until 10pm

great facility for the great price. great breakfast. not to far from calle 5. great staff.

we enjoyed our stay at your hotel with that large selection of food for breakfast.

apart of turned conditioner off 24/7 and ventilation in the gym room

good wifi for working remotely

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

nice garden with a pool overall a wonderful stay and we will be coming

wifi was very good

i love like how every room has its own wifi, so never you have internet connection problems

the swimming pool was not appealing.

the staff was amazing, and the restaurant and bar had amazing service food and drinks.

food - breakfast and lunch were great, i would skip dinner the menu is a bit more limited

water of the pool looked a bit dirty some days

they don't give you a guarantee, to have wifi in your bungalow

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

we loved the pool, it was small but the view is the same as the pictures

the pool was dirty when we were there

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

swimming pool on the roof

pool hours too short

gym was excellent

great pool area, very good restaurants, great staff. nice rooms

also there was many people slip on the pool area due to

pool is to shallow for adult use. entertainment staff, food and service is a top notch.