very nice terrace and pool

kitchen was clean and stocked well and the collectivo to tulum stopped just feet from the hotel

oh, and the roof is great; had breakfast there and there is a sort of garden-kitchen-bar up there so i guess they can use it for parties as well

kitchen has everything you need to cook

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

not the best for kids wanting to play in the water

it is part of the complex, we could go to the

it is part of the complex, we could go to the pool)

the pool is at the restaurant next door.

wifi was erratic so worked at times but not at others. i was glad i had a sim card.

she provides a very affordable laundry service and there is a cute cafe downstairs

the wifi was slow in my room. thats the only negativ point.

wi-fi reception a bit shaky

poor wifi connection

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

the restaurant and bar are also excellent

ha restaurant is just an overgrown beach bar with the most average food

loved the pool

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

the pool is delicious

food was very good, and i appreciated the gluten free products at breakfast.

the room service

there were plenty of restaurant and bar options

david and alex at the pool were extremely attentive

the beach staff were really helpful and friendly, excellent room service and a good selection of restaurants

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

no wifi , hard bed

strong wifi conection

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

the on site restaurant and bar are great and it's not a long walk into the town

better wifi connection in the huts is needed

best breakfast as well with yoghurt, fresh fruit, you can choose either eggs or avocado toas with tomato

breakfast was delightful (included yogurt, freshly made juice, assortment of fruit slices, toast,

perfect for family. great and beautiful garden and swimming pool. very nice hosts

there are a load of facilities for kids which looked cool and also sortof not in main view while being plentiful

ampoline, slide etc

reliable if you need for work), the tvs in the sports bar are controlled

all-inclusive experience at grand sirenis resort and spa

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

breakfast at the buffet was very good

found spa packages a bit pricey

access to bikes would of been great so we didn t have to also depend of the staff golf carts to pick you up

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

very spacios and modern room

you'll have to endure another 30 minutes of unnecessary processes before a further wait for a golf cart to drive you up to 15 mins across the resort to your room

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

very nice pool and food was good

p: stop at

spa was really good

all spa services are extra cost including sauna na s steam room

there was only one pool available until midnight, the other ones closed at 6pm

main pool quite crowded but we were able to go to the adults only pools

the breakfast was excellent. a lot of choice and very very nice.

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

kids and junior clubs can be better and should have more activities all day long and more

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

breakfast was the best meal of the day

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

the breakfast buffet was great also

room service is available 24 hours and we tried all the restaurants except one

food in main pool restaurants is super tasty, room service super fast

beautiful property, great staff, loved the kids club!

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

breakfast is the same thing over and over again they don t switch up breakfast

in 7 nights we managed to reserve only twice

in we got moved from casa 4 to casa 2 which as 2 adults was great to be nearer the main hotel (kids area is more casa 6 where the buffet is)

the gym is one of the best i have seen

we also used the gym and had several spa treatments - super

have travelled to many adults only all-inclusive resorts (iberostar grand, secrets, excellence) and unico rates at the top

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people were so hard working, gracious and so friendly

attention is excellent and restaurant reservations are easy, meals are very exquisite, room service is excellent, massage is highly recommended

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

the swim out pool

breakfast buffets were amazing

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

would have preferred that the pools here a bit cleaner

loved the swim out from room to bar with an oceanview

verry nice host nice pool great breakfast...

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

pool is amazing

the restaurant had delicious food and the pool was key

complex of hair 6 rooms with a nice pool

very tasty breakfast was served in the area near a pool

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

loud frogs at night who swim around the pool and hop around the restaurant area

many screaming kids for a peaceful place like this, the restaurant menu and service was not good (quality of food

bar and pool area is beautifully lit at night

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different hot and cold each day that they liked

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

food, especial 24hr snack bar and pool side bar

fitness center and pool

lines for the bar were long as there was one bartender

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

best kids area is located at maya colonial

strikers sports bar was a lot of fun

view and pool in ocean front room was really amazing

kids water park is extra charge, mini golf after 7,

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

childrens' pool was exceptional

tropical pool bar had terrible staff everyday.

better rooms, better landscaping, nicer buffet area and a the best kids water slides

the food was amazing especially the room service items i was very pleased especially with the pasta and seafood

breakfast buffet with omelette station and a variety of food cultures

the bar inside the lobby was the best place to go for a drink

we loved! barceló maya… the beach was the best place for our little kids

kids still slept fine in them though

to eat and where to go every day get an all inclusive package, very convenient to travel with kids, we went there with my three years old and my nine months old and it was very comfortable

resort was absolutely stunning, lots for the kids to do

enforce the rule that small children shouldn’t be playing by the pool bar

there is also an adult pool which was superb too

the u spa was one of the best massages i have had by far

kids loved the barcy water park & playing at the beach

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

breakfast was fantastic, fresh made to order and plenty of choice

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

pool filter seemed to not be working quite right, so the pool was a little cloudy

and proximity to beach some

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

of the hotel

breakfast is a buffet, weekday was american but we were offered switch to pancakes for the kids which was very nice touch

last feed days we were told we could have pancakes so the kids were elated shame they didn’t let us know at the beginning of the holiday

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

was good - central but quiet and an easy stroll to restaurants, bars, beach and golf

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

the little house by the pool (pump house?) was very noisy

knives in kitchen not sharp and had loose handle

the rooms are great, i loved the plunge pool and

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

spa treatment was amazing

the restaurant is spectacular, amazing spot for breakfast and the homemade pasta is brilliant

location restaurant bar and staff

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

alexis the car valets knew about my car more than me; good and fast laundry service and very good breakfast buffet

it s quite loud, especially the family pool which is pretty bad

also they need to have actives on the adult side pool as well instead of just the family pool

pool and swim up bar area were very clean and well kept

there is also a water park for children and a skate park

the kids club could be a lil better compared to other hotels but they are very kind and honestly no

if you have young kids, they'd probably love the free water park

the pool entertainment staff was lively and full of infectious energy

service, great food the tacos by the pool are awesome

it would be good to have a snack/ drinks bar at one of the pools at least

great for kids above 6+ who know how to swim

we then found a huge hacienda, with a pool which went underneath the building, like something out of venice

had a small pool to ourselves, but the sun loungers needed pads to lay on, the wood was very hard, even with a

it would be good to have a snack/ drinks bar at one of the pools at least

the pool was specially nice ,big and clean

our private pool was cristal clear

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

we used the kitchen to have breakfast

we went to a grocery in tulum and made ourselves a nice breakfast

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

also not many activities like most resorts or things to do at night to cater to adults only

was nice and cleaned, excellent wifi

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

good breakfast

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough selection of items for every

very good breakfast/dinner buffet

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

breakfast started at 7:30- no problem! would have liked coffee available earlier

right on the beach i got a suite with a nice porch, air conditioner was great nice little kitchenette and a nice bathroom great coffee too

beach very dirty as well as pool

the restaurant and the pool are closed at 8pm. (to early)

the pool is clean

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

plumbing issues, wifi doesn't work, night entertainment was not good compared to other resorts we have stayed in

the explorer s club

absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really clean

in the main restaurant, seafood restaurant and mexican modern equipment and large variety in the gym good quality spirits included had a great massage in the

the kids' club was awesome as was the gym

kitchen equipment is very limited

no dish rack or kitchen towels or

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

huge bed, kitchen available

was a great stay large comfy room with kitchen , comfy bed nice pool kept clean and nice and warm as the pool area gets good sun

4 swimming pools, great garden, nice spa area

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

the pool closed at 8 pm which we thought was a little early

pool and personal were superior and friendly.

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

a girls trip celebrating my birthday

-- and if you are traveling alone, you'll have to order room service to avoid walking alone in the dark to the restaurant and back at night

the staff was amazing, and the restaurant and bar had amazing service food and drinks.

well they are everywhere in the park, bar and food are expensive and not that good

the beach bar has a robust snack and drink menu, decent food at the restaurant, and in-room massages can be

the openness, we booked the beach villa and it was amazing having our own little pool and being right on the beach

the room is spacious, bathroom style is amazing, bed is so comfortable and the private pool makes the experience private and romantic for couple

our room was the ocean facing one with private plunge pool and had the right amount of privacy a couple needs, the room was huge

we had a bungalow in a pod of other similar rooms that all surrounded a hidden pool that looked like a jungle lagoon

amazing ocean/pool swimming

kitchen free drinking water, and fridge available

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

unfortunately, they don't have a kitchen

it's cheap but you also get no extra

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

delicious breakfast (we were disappointed not to have tried the restaurant properly as the menu looked fab -

especially the tiny lady that helped serve breakfast in the mornings

the breakfast is great and the room has everything you need

helped us with taxis, laundry, food, culture

nice, quite hotel. bikes for free to go to the cenotes. good breakfast choice

the staff was also excellent and very personable -- andrew, frederico, jacob, jose, and room service did a great job and the place was very clean

no bar or restaurant (there is a restaurant right beside) (-)all good but near the swimming area could have been a bar with a server and music .. (+) only a short walk away from the restaurant, bar and street food area of tulum centro (-)bar that you see on the pictures was not really functioning (it is just a fridge with a few bottles (+)did not hear the noise from the street inside the hotel but had both nights loud music from some bar behind the hotel (-)pool and bar area seem bigger in the pictures

wifi in my room wasn't very good but was better when i went out on the balcony or by the pool.

to everything and perfect if you want to visit different things without wasting time swimming pool is cozy and with nice landscape breakfast at the moment is not available at the

the room was very clean

it is also location within the national park it s beautiful green and lush

the hostel is relaly closed to the tulum ruins, we could go there on foot with kids

place we had a great stay everyone was very helpful and kind especially with the kids, very accommodating food was really great good cocktails would recommend

there was no room service and the towels were a bit dirty

we had no fridge in room - kids did

the breakfast was outstanding

hotel is beautiful with an amazing pool, bar, community kitchen and lounging areas

from breakfast in the morning, to the lowkey atmosphere at the bar by the pool in the evening - we took it all in from the very first second

bar open late but music wasn't too loud

it feels like a little paradise, the breakfast is amazing and the food & drinks are so tasty and healthy

com we had written evidence of “breakfast included” they tried to refuse this saying this is “on booking and not something we

the facilities at the hostel were fantastic: free welcome drink, gym/fitness area, two pools, and plenty of areas to relax in

the beers at the bar are 2-3x more expensive than you can get in shops/most other

the pool was incredible on the rooftop and they held yoga and cooking classes/salsa classes at night

the roof top pool deck is awesome

free breakfast a bonus and good value

the staff were amazing, breakfast was delicious, and the pool is beautiful

the other is the hotel does't have a pool

location next to the beach, parking, beach club included, clean, spacious apartment and

clean and comfy room, strong wifi

roof top terrace and pool provided every day chill in evenings

delicious breakfast - i recommed to take french toast :). nice rooftop swimming pool.

nice- well equiped rooms, stunning roof pool, best breakfast ever !!!

the rooftop terrace and pool and interior garden space are nice.

the hotel was incredible! we love the people, the vibes, the pool and the breakfast!

even as a dedicated foodie, the breakfast here stands out as my best meal in mexico

also the restaurant has really nice breakfast

breakfast was delicious

i didn t check out the bar in the evening but it looked cool and i think they do live music fridays and saturdays

think it was more a language barrier than anything as the person who checked me in didn t really speak english so i didn t

we also used the pools and gym quite often

access to multiple pools, gym on the roof

private complex with great pool near center of town 2 blocks from a huge grocery store

— directly across from a grocery store and within walking distance to cafés, restaurants, gyms, and everything you need

had a laundry, and it was well located

the beach is amazing, the swimming pool is a nice addition and the room and bed were comfortable considering the location

fantastic location and amenities. the pool is amazing. and the beach is beautiful

they have done an amazing job of the refurb now sporting air con, 24/7 electricity, wifi and a pool

small pool suitable for a quick dip (not

pool smaller than expected but didn’t really matter because of the nice beach

good breakfast, good wi-fi, no cost for pool/beach towels

wifi wasnt so good.

edraui) where

laundry service is very expensive

wifi is not good in the rooftop and if you need to wash your clothes, please don't

the pool, while a great location, could have done with a clean

breakfast was just the right amount and fantastic, location was great, on the northern end of tulum

wifi did not work well on the roof by the pool 2

even the breakfast was unreal

only negatives were that the pool could have been slightly cleaner and the only option at breakfast is fruit to start and then

with good pressure - good wifi - netflix to use - save free parking in front of the hotel - laundry service across the

the swimming pool was very cold.

the pool is too cold to use with kids since there is no direct sunlight on it

-parking right in

it’s a bit loud on the street side & some party kids next door to us were up until nearly 5 am one morning

wifi works fast and the pool is clean

wifi works fast and the pool is clean

amazing wifi throughout, comfy bed and pillows, fridge in room, insane water pressure, didn t want to

there was free parking in front of the

coba) and turn left and follow the coast; however, there is no parking for private

great water pressure and temp in the shower, comfortable beds, intimate pool and lounge area, stunning at night

the lounge area at the pool could be cleaner

the pool was also a highlight—very clean and well-maintained, perfect for cooling off in the tulum

beautiful, brand new, great pool. comfortable room, central location.

i really loved the interior, the pool, the cleanliness and the location of the property.

the room is like an apartment with bedroom, separate bathroom with hot shower, and large separate kitchen/living room with full amenities

every morning they knocked at our door to hand us the breakfast however the kitchen had all the equipments needed to cook and bake

kitchen cutlery perfectly selected

the kitchen is fully stocked

the apartment is in a very good size and the kitchen well equippted

i needed and wanted, i loved that the front desk was 24 hours and that the hotel offered free parking for my rented scooter

plaza with a gym, cafe, and supermarket, plus up the block was a co-working cafe which solved the wifi issue in the room

they have a cat and dog :) excellent tips for restaurants, spa and other things to do in tulum

the hotel provides parking spaces in front and ensures assistance in finding a spot for your vehicle

wifi was very confusing as they have 4 separate wifi options that will perform better depending on

the standard is high clean access to a clean kitchen hot shower low noise staff

there was a kitchen so you could prepare your own drinks and fruit a and veg from the convenience store

location, kitchen facilities on rooftop with very comfortable seating area to relax in the evenings, we also

check-in wasn't a problem, well equiped kitchen

the wide terrace with the shared kitchen, the water dispensers at each floor and free bicycles to take represent a great plus

breakfast had quite a few options and we enjoyed everything

have been great if there was more drinking water available in the room or for free at the at the bar for guests

great for kids great for adults

we really like the breakfast, because the fresh fruit, pleanty of choices of fresh bake bread and pleanty of coffee

the food was well balanced, the breakfast was delicious consistently

food allergies and every morning veronica came to greet us, asked us about our nght and gave us breakfast options that suit our diet

room misses a place to hang towels no safety box no explication about what’s included in the breakfast the wood of the windows in suffering so because of that we had difficulty’s to close

beautiful design and rooftop with a pool, and another pool on the main floor.

only downside is that no breakfast is included in the price

the rooftop pool was good sized and had nice view

nice stuff, clean, pool, good brekfast, all u need <3

the pool looks great in the middle and perfect location for resturants, bars, shops and beach

the pool on our doorstep was such a treat

couldn't get into the pool because the water was cold but i wish something to warm the water temperature could be done

little pool - but noone really swim in it