the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

the beach bar line gets long

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

little kids club near the beach was underwhelming

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pools were beautiful

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

an appt to use the gym

in room service - alcohol, dishes, breakfasts, almost everything

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

i especially loved javier

food could be better, room service very disappointing, long waits for food and drinks at pool

breakfast buffett was amazing with an abundance of choices.

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

the spa was also beautiful and our services very relaxing

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

louanne from the spa was wonderful booking treatments for my daughter and i

the information about the kids club.

breakfast at the buffet was very good

spa facilty is awesome, great service

rooms, breakfast, pool, welcome drinks are quite prestigious

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

direct beachfront spa amazing ambience top

we didn't really like the pool outside our door

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

breakfast buffets were amazing

the spot is amazing all the staff in the spa superfriendly

nice owners, great cabanas, amazing location in the jungle with a great pool

you'll get great breakfast ( even to go in the morning if you leave early/ thanks again for this

ampoline, slide etc

furthermore our kids could participate in hitting the piñata, and shared when candies where handed out

in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline, slide etc

not cool with kids who need to eat

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

would have stayed longer if we didn't have kids

spacious and beautifully appointed

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

beach was nice for kids to play in sand they had a

very good with the pool, especially for the kids

good room service. great location!

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in the main living area

don't expect early morning swim in pool though as it is not open til noon

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

the roof top pool was also quite nice

kitchen was clean and stocked well and the collectivo to tulum stopped just feet from the hotel

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

fully furnished kitchen, places with reliable interenet (e

bar closes at 7:00 pm

loved the pool

grounds include restaurants, dive shop, pool, spa, etc

great swimming pool

the restaurant and bar are also excellent

t the hosts offered that we could lig on to their private wifi)

poor wifi connection

she provides a very affordable laundry service and there is a cute cafe downstairs

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

has smart tv and wifi

it is adults only and mainly for couples

pool with swim up bar could use music

service was great at the pool and bars

fixtures at the lobby and lobby bar are splendid, marble in bathrooms and stairs,

abraham

to reach with parking directly in front of the property and a wonderful setup in the jungle

~�U

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

the on site restaurant and bar are great and it's not a long walk into the town

no wifi , hard bed

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

booking needs to specify the age of the kids so that the kids are charged properly.

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

ginásio, kids club, beach, buffet choice, facilities in general are very good

grounds are lovely and the pools and beach are fantastic

strikers sports bar was a lot of fun

the hydrotherapy spa was excellent

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

same kids menu every restaurant every meal isn’t acceptable

my 2yo and 6yo loved the kids pool too

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

my kids loved the pool

breakfast was exceptional

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark) (+) my 2yo and 6yo loved the kids pool too (+)we loved! barcelo maya the beach was the best place for our little kids (+)resort was absolutely stunning, lots for the kids to do (-) kids still slept fine in them though (+)to eat and where to go every day get an all inclusive package, very convenient to travel with kids, we went there with my three years old and my nine months old and it was very comfortable (-)kids club closes to early at 5 pm (+) my kids loved the pool (+) my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach (+)at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club) (-)not a really wonderful experience to wait with two small kids

lot of variety in food but lacked flavor, not providing kids life jacket,check out

we much rather have door from the snack bar by the pool or room service

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

no restaurant on seaside for breakfast and no terrace for

enforce the rule that small children shouldn’t be playing by the pool bar

no snack bar available near poolside no night entertainment or live

the u spa was one of the best massages i have had by far

pool area is great for kids

my kids absolutely loved the kids club

the natural pool

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

wi fi,breakfast

wafle house down stairs for breakfast

pool filter seemed to not be working quite right, so the pool was a little cloudy

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

pool bar closed too early. fitness facility

the pool area is superb, there is also a plunger bar and restaurant designed in tasteful japanese style serving japanese cuisine

was great for kids

is a great option to go with kids because the beach has no waves at all

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

great kitchen too

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

staff, huge and updated condo, pool/grounds were beautiful

very spacious area, dining, kitchen, balcony

pools seemed fine, the breakfast at world cafe was pretty good

pool bars closed too early

for kids it s so overstimulating be prepared that when you ask for something or order something,

the bar people also very friendly

you also are able to enjoy breakfast a la cart at the oceana restaurant which is outdoors and it is delicious

pool bar service is very slow and never come

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

alvarez at eden pool is the best, we made sure to be in his section everyday

pool bar service is very slow and never come

there are also buffets available with no reservations and have many variety & dessert bar

had room service lunch and no one came to take the plates away

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

and the night time room service food was not

the pool area was vibrant but relaxing at the same time and there is so much space

loved the pool atmosphere with the dj

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

the gym is very well equipped too

the breakfast buffet was amazing

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the rooms

beds, easy to move around the big resort with the golf carts, lots of entertainment for the kids, the auma restaurant was great

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

in we got moved from casa 4 to casa 2 which as 2 adults was great to be nearer the main hotel (kids area is more casa 6 where the buffet is)

the tiki bar was closed, quality of food wasn t consistent - some dishes were incredible while others weren

service and room service was horrible

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

pool is amazing

very comfortable beds, tranquil swimming pool

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

lack of wifi in communal areas such as restaurant or swimming pool

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

the rooms were very big and clean and there was even a small kitchen with a coffee machine

the pool is clean

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

the restaurant had delicious food and the pool was key

complex of hair 6 rooms with a nice pool

loud frogs at night who swim around the pool and hop around the restaurant area

a little more rustic than advertised.? pool wasn’t very inviting.

also laundry service was nice

there is a second rooftop bar and pool which was sadly closed during our entire stay.

pool not for kids, smaller pool available however not as nice for adults watching over

the restaurant for breakfast, lunch and dinner was excellent

great set up with everything close to hand - rooms restaurant pool and beach

the restaurant has the perfect view and the breakfast is excellent

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

additional games such as a pool table or shuffleboard would be a bonus

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

if they had more staff, they could have snacks available near the pool - for example

visited the property with kids and it was wonderful

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our private pool was cristal clear

the room was beautiful and large, with a beautiful view of the well-kept pool

we used the kitchen to have breakfast

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

to maintain and clean the pool

excellent breakfast with fresh fruit and delicious egg dishes

the pool was really relaxing and everything was really well maintained

breakfast, occasional spider monkeys, very large and cozy room w picture windows, hot water showers

all good. tasty breakfast.

very good breakfast/dinner buffet

location is great, nice pool area and comfortable beds on the beach. the food was good too.

good breakfast

breakfast started at 7:30- no problem! would have liked coffee available earlier

glad my kids got the chance to experience this awesome

exeption for us to eat out on the patio after my husband changed into a collared polo shirt, nice golf shorts and shoes

the spa staff were all amazing

is amazing restaurant and bar personnel are courteous and willing to help the beach is really comfortable and well cared

restaurant downstairs was great & close to room made our vacation extra special, not to mention room service

it would be good for a split day so the kids have energy to sit through the show at night

one pool for kids and it was under repairs/construction

great service, great pool and great ocean view

the fact that 24hr room service is available and included in the price was really helpful especially when we got in

a lot of facilities were available inside the resort like tennis court, spa, gym, kids club

kids club did a great job for safety and the kids begged to go back

wish they had an actual playground were kids could play on separate from the one in the explorers club which was more a playground in the

the breakfast buffet was very good

room service could be a tad more attentive

the spa was beyond everything i expected!

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

room service wants to charge for wine, which is obnoxious especially when you can just walk to a

this is an adults only hotel

80 minute massage you can get for each person that attends at xcaret park

i will say the bathroom in the gym was a little tart smelling but other than that the food was the best ive had ever

room service took quite long i had to wait ca

two floors with a complete kitchen and living room downstairs and large bedroom with en-suite upstairs

the spacious unit with king size bed, with almost full kitchen

experience, great people work here, breakfast amazing, internet is good, location is perfect

and if youu dont feel like going anywhere, stay at the amazing pool area

were amazed at how nice and large our apartment was, a small kitchen area, large bedroom with pool in it, how cool is that

cozy room service nights in

the facilities are amazing and you also get to use the neighboring resorts gym and tennis court which we made the most of

room service particularly bad on this point

main reason i chose palmaia was because it was closer to playa del carmen, it was very kids friendly and also had much less people than tulum these days

every morning at 8:00 (each day different yoga for all levels) after yoga, i would go for breakfast and at 11:00 or 15:00 i would attend some ritual - spirit pampering (+)was just perfect and the service quality is outstanding the place, the beach, the pools, the breakfast place and the bars are gorgeous (+) however, one of the most magical and memorable moments was having breakfast at su casa with joel playing the most sublime sitar music i have ever heard (+) breakfast and lunch was fresh and yummy too (+) pool, vegan tacos, vegan breakfast (+) breakfast at su casa or plantissa (-) on one occasion i was the first customer to arrive at su casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving (+)) breakfast was a dream, full of healthy fresh juices, power shots, fruit bowls and super foods (+)breakfast, the place itself, some of the desserts were not so good (-) vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible

the room service menu could've been better with more options for kids

a little bit difficult to move around with little kids, i would recommend bringing a stroller.

the beach is stunning, plenty of chairs by the beach and pool areas

bars and seating areas on the beach and by pools were only for royal elite members or adults only

beach and pool area very relaxing

please change the clock in the gym

good breakfast

breakfast in the morning was excellent

big and clean rooms, good breakfast

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

value for money. good food generally. beach. clean. good gym. staff. i'll definitely book back.

alcoholic drinls wer not provided for kids (under 18 were identified with a different color bracelet)

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

breakfast was great

excellent. the room service was superb.

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

resort is lovely, very spacious, beautiful grounds and well laid out

bathroom a little old, spa has no sauna, and small

i was annoyed that the kids club said it was open every day, but it wasn't

restaurant and bar staff were all extremely polite, helpful and attentive

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

nice clean rooms, lots of activities for the kids. the restaurants were fantastic

kids enjoyed the entertainment and kids club

the only minor improvements i would suggest are regarding the theatre and the kids club activities

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

staff ,long queue to get drinks and absolutely noo many sunbeds ,its pretty hard when you have kids and many things to carry with you and be able to locate yourself in a nice spot with shade for

kitchenette only came with pots & pans so i had to buy dishes, silverware, soap & paper towels they

staff was lovely and the view was the pool area very nice hotel

the small pool is also positive

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

is a very comfortable hotel with a small swimming pool

the pools are clean and well maintained

kids club doesn’t really exsist - 15 minutes once a day by the pool and they are back

handles didn’t work well, gym was too small, sargassum, and the earliest restaurant reservation available was

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

and the food and bar all inclusive was exceptional

was a great stay large comfy room with kitchen , comfy bed nice pool kept clean and nice and warm as the pool area gets good sun

kitchen equipment is very limited

people having party all nigh long. missing utensils in the kitchen.

no dish rack or kitchen towels or

huge bed, kitchen available

there is no curtains in the shower so everyday we end up with a private swimming pool

was a little of cucarach on the kitchen, just i saw one the last time, but we did not expect thats will be a problem

i liked the pool with the bridge as well

the pool is very small

the kitchenette

room very spacious and the spa services was excellent, i had the best massage

the pool area is nice, the hotel is calm, surrounded by the golf lake

the breakfast buffet was delicious

lovely stuff , nice pool.

fitness gym was outdated

facility fantastic staff the stay was pleasant the breakfast was fantastic everything was clean staff was efficient would stay there and recommended

excelent breakfast. served to the room due to covid restrictions

plenty of parking and free breakfast that was very good

coffee was really good, breakfast fine

the best breakfast ever!

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

4 swimming pools, great garden, nice spa area

friendly staff, great room service

there seemed to be one pool that played louder thumpy music

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

swimming pool is ok

the pool is open until 10pm

great facility for the great price. great breakfast. not to far from calle 5. great staff.

we enjoyed our stay at your hotel with that large selection of food for breakfast.

apart of turned conditioner off 24/7 and ventilation in the gym room

good wifi for working remotely

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

nice garden with a pool overall a wonderful stay and we will be coming

wifi was very good

i love like how every room has its own wifi, so never you have internet connection problems

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

loved the rooftop pool and lounge area, perfect balance of shade and sun options

the pool area on top didn't feel too inviting.

swimming pool on the roof

also there was many people slip on the pool area due to

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

ferry right next to you, small pool, smell of mold, everything was always wet.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

gym was excellent

very close to the center, room was clean, the owner is really nice, clean pool

tiny swimming pool, didnt look welcoming

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

pool was closed, half of the building was under construction

the swimming pool and relaxing area was also quite nice

they allowed us to do early check in so we appreciated it a lot and also to park the car

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

swimming pool is lovely

pool