pool was a bit dirty and dated.

location brilliant comfortable rooms, kitchen well equipped everything wonderful

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

knives in kitchen not sharp and had loose handle

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

a nice bar on the pool

last feed days we were told we could have pancakes so the kids were elated shame they didn t let us know at the beginning of the holiday

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

last feed days we were told we could have pancakes so the kids were elated shame they didn’t let us know at the beginning of the holiday

no facilities for kids.

the beach was lovely and the hut bar with the swings

food was cold both for dinner one night and breakfast one morning

the check-in lasted for an hour, our room wasn't ready with kids beds until i requested three times and specifically said it's needed before bedtime

all the staff and the kids pool aérea

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we weren t allowed to look at the facilities before leaving our child there

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

quality of food , water park and everything was super clean

room service was great

there is 24 hour room service which is amazing for late nights

pool bar service is very slow and never come

included breakfast menu had excellent variety, high quality, well prepared and delicious food

wafle house down stairs for breakfast

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

more than toast and coffee for breakfast

the staff was so friendly and the breakfast service was top notch

the pool area was vibrant but relaxing at the same time and there is so much space

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

loved the pool atmosphere with the dj

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

and the night time room service food was not

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

pool area is great for kids

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

we felt like the service at the bar was great and the food was really good the entire time

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

kids club closes to early at 5 pm

the place is clean and the spa is very nice

bar area only served regular drinks instead of premium drinks

my kids loved the pool

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

the beaches, the pools and poolside entertainment. the pool bar staff!

better rooms, better landscaping, nicer buffet area and a the best kids water slides

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

lot of variety in food but lacked flavor, not providing kids life jacket,check out

strikers sports bar was a lot of fun

i heard the spa is amazing, however i didn't know in time to check it out myself

lunch buffet by pool was bad and almost never replenished

the hydrotherapy spa was excellent

of things to do for adults & kids

the pool areas were great, lots of activities to do around

entertainment!!!!! swimming pool!!!! location!!

ginásio, kids club, beach, buffet choice, facilities in general are very good

seems the hotel was understaffed overall, long waiting at the pool bars

fitness center and pool

the restaurant and the pool are closed at 8pm. (to early)

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

lack of wifi in communal areas such as restaurant or swimming pool

the pool is clean

stay was super nice, quite place, nice beach/pool for kids

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

truly one of the best beaches ever - kids need

bar and pool area is beautifully lit at night

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

the spa did not have many options, but the massages were fantastic

would have preferred that the pools here a bit cleaner

there is definitely not enough bars or night life

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

the spa was wonderful

food was mediocre except for the breakfast buffet and the beach fiesta

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast buffett was amazing with an abundance of choices.

attention is excellent and restaurant reservations are easy, meals are very exquisite, room service is excellent, massage is highly recommended

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service there is nothing to complain about

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

had we know the special breakfast was a sales presentation, we would have declined

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

breakfast was good,lunch was good

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

the pools were beautiful

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

breakfast was good

very noisy as we were close to the bar and families in our building. food could be better.

long lines up for breakfast and lunch buffets

very nice pool and food was good

they charge 15 dollars for room service at an all inclusive resort

room service food was terrible

spa was really good

the pools was immaculate and spacious

also, their mobile app to call the drivers for golf cart ride does not work

for example, lobster in room service was previously included and the chic cabaret show too

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

the rooms are very spacious and i really enjoyed the grounds

rhaps due to covid staff shortages) at which point

choice of breakfast lunch and dinner nice area and facilities and the stuff were doing what was possible to

locations with deeper pools where can safely dive or at least jump in without being worried the kids could hurt themselves by hitting the bottom floor

alignment between sport activities and meal times, if you want to to some sport activity, breakfast could be missed, so i prefer my breakfast

there was a nice big spa, a gym, on site pharmacy, oxxo store, gift shop all on the property

uit) that you can enjoy as much as you want

cabana, we loved relaxing in the hammocks on the porch, overlooking the amazing pool, whilst the kids splashed about

car parking close to the cabana

the property is big with lots of trees, a play area and the cenote style swimming pool

the pool is so pretty, there are toys and playground for the kids and you can enjoy peace and calmness

we were traveling with four young kids and they had an amazing breakfast prepared for us each day

staff was amazing. breakfast was outstanding

to maintain and clean the pool

don’t use the pool but looked inviting

the morning visits from monkeys for their banana breakfast

pool is cold

wish you had pool access in morning....

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

very good with the pool, especially for the kids

4 y old) out because of fence

there is also a pool but we did not use it- we swam in the gorgeous ocean waters and snorkeled amongst the corral

so, if you have kids or teenagers

the beach and pool

kids loved it

reyna at the spa did an amazing job with the massages

we loved the fresh omelet station for breakfast

dults only sea front property)worth the extra cost

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

great service, great pool and great ocean view

spa itself was really nice in terms of overall environment and design, with professional approach

ste was just okay but very entertaining), chibali for a breakfast but it was mediocre, and tried the taco cart in front of mercado restaurant

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

the breakfast buffets were good

having a traditional cocktail bar with live music before dinner would have been nice

pty for 3 days)

the spa wow best experience of my life please spend that money and book a massage you won t regret

bar closes at 7:00 pm

not really a party place but there is the bar area

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so peaceful - being surrounded by palm trees

the pool is delicious

loved the pool

we also used the laundry service at the hotel, that was quick and good

kitchen was clean and stocked well and the collectivo to tulum stopped just feet from the hotel

beds great, lockers, kitchen to cook etc

oh, and the roof is great; had breakfast there and there is a sort of garden-kitchen-bar up there so i guess they can use it for parties as well

the laundry service was a huge bonus

wi-fi reception a bit shaky

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

t the hosts offered that we could lig on to their private wifi)

she provides a very affordable laundry service and there is a cute cafe downstairs

has smart tv and wifi

same for breakfast, men cannot have a tank top or cutoff sleeves woman

the room service food was ok

room service was prompt at breakfast time and the food was well prepared

pool with swim up bar could use music

had a nice tropical feel with loads of iguanas roaming around - room service good and prompt

wifi in the tent was quite poor

to reach with parking directly in front of the property and a wonderful setup in the jungle

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

�5V

no wifi , hard bed

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

food very plain, watered drinks, uncharming pool area, lack of sunbeds

as for the buffet, get them to make you an omelet for breakfast

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

kids loved the private pool

and if youu dont feel like going anywhere, stay at the amazing pool area

water in the pool, dirty water in the pool in the room, the sofabed for the kids was not done when we came - fair enough but we had to call and ask twice for the personell do

experience, great people work here, breakfast amazing, internet is good, location is perfect

breakfast was not great, only a couple of options which were not great either

the pool and beach are so pristine, plenty of cabana beds

if you really want to loose some weight you d better use room service

pool, vegan tacos, vegan breakfast

very late check-out option without extra fee), amazing and very spacious rooms, incredible staff fulfilling every wish at any time, beautiful beach with

our kids loved it, me and my husband loved it and will be definitely come back here

adult only areas still had kids around even though the signs clearly designated the adult area.

we especially loved the beach area and the kids really enjoyed the slides in the family area too

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

bars and seating areas on the beach and by pools were only for royal elite members or adults only

the phone in our room never worked, we tried to order room service a few times and gave up

lots of towels, lots of kitchen gadgets and pots were available

the hot buffet breakfast provided was good too

please change the clock in the gym

nice gym

good breakfast

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard for my kids

the gym is very well equipped and worth a visit

was well maintained, pool in a great location

too many kids in the regular pool and not in the kids pool

gym opens too late at 8am and breakfast ends at 9

breakfast was great

from; room service, breakfast, lunch, pool side service

excellent. the room service was superb.

more tv s at the bar by the main pool

it's one of the smaller all inclusive resorts but is adults only and has great facilities and rooms

several pools

restaurant and bar staff were all extremely polite, helpful and attentive

i went to reception and the money was there as the room service employee (luceli) took it to them

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

food, nice animators at pool provides good programs every afternoon

concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

i recommend for a family vacation with kids or for a quiet romantic vacation

while the buffet was great, the options for kids in the restaurants was very limited.

amazing beach and the kids club was absolutely fantastic, our 5 & 4 yr olds kept asking us if they could go back

the outdoor pool was small but refreshing in the heat

wash clothes, also got a room with a kitchen

the small pool is also positive

besides, it is a brand new hotel with a nice swimming pool

is a very comfortable hotel with a small swimming pool

the view of the beach! the coconut trees! the pool facing the beach!

then we were asked to come next morning to collect our “presents” which were breakfast at different hotel, japanese dinner etc goods

the snack bar was so great for our kids and there were several options for getting drinks and food throughout the day

the kids loved it and felt very comfortable going around and taking part in the kids activities

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

the pool is very small

the apartment is spacious and comfortable with a common hangout space, a kitchen to cook in, a clean bathroom, and comfortable rooms

i stopped for 12 days. the pool is great but the lobby is in the shadows. so no tanning.

the only downside was the kitchen, there isn't a whole lot of equipments, such as pots and so on

there is no curtains in the shower so everyday we end up with a private swimming pool

great service and excellent customer service also free wi fi and clean pool

coffee was really good, breakfast fine

breakfast, price

excelent breakfast. served to the room due to covid restrictions

plenty of parking and free breakfast that was very good

some of the equipment in the spa didn't work

breakfast various and tasty

the pool was great and the breakfast was also fine

the breakfast was great very friendly staff and attentive

very calm good breakfast the kids loved the turtles from the golf course lake next to the swimming pool

clean room, friendly staff, good breakfast ud83eudd5e

facilites - laundry, pool

spacious room, wide open lobby/dining area, clean, large, inviting in ground pool, nice gym room

and, antonio was there to save the day when he discovered me using the gym facilities at 6 a

good laundry service is a plus, easy to wash and dry.

the pool was amazing, the landscaping, the room, the patio

wifi was very good

excellent wifi, quiet and pleasant to work by the pool

apartment cleanliness was superb, beautiful grounds and sparkly pool

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

swimming pool on the roof

loved the rooftop pool and lounge area, perfect balance of shade and sun options

the pool was dirty when we were there

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

gym was excellent

also there was many people slip on the pool area due to

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool volleyball games were great fun and got us talking to other guests

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

pool was closed, half of the building was under construction

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

location, pool and service.

they allowed us to do early check in so we appreciated it a lot and also to park the car

free car parking, nice pool.

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

lovely staff and wonderful pool.

the spa is incredible, and highly recommend

the breakfast buffet was great also

the breakfast was probably the best food at the hotel

the kids club was probably the best thing about this resort

1 minor point: breakfast untill 11, but when in 1045 you really have ca 20 mins to grab what you need, no mercy

clean quiet easy acces good breakfast rooftop pool

pool is really cool

need more sun lounger s at roof top pool and maybe some umbrellas for some shade

room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast, coffee and juice pool on rooftop was

also the pool on the rooftop is very cool

the pool was always clean, even with all the plants around

there’s a decent size pool and a basic gym

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so

location just 5 blocks away from 5th avenue gym and sauna included comfortable room friendly staff clean

the place in general is rather strange-- it is built around a long skinny pool

wifi worked in rooms even though it said only public area

eat breakfast for same price across the street though) & laundry available across the street

wifi did not work inside the room.

the pool area looks beautiful. it is very clean with room service every day.

st most of my laundry which was incredibly expensive) with no apology

bar wonderful but were told they could not serve us unless we actually sat in bar area, this

the rooftop is wonderful, featuring a beautiful pool that makes it an ideal place to relax and enjoy the view

truly wonderful hotel, very excited to come back when the spa is completed

little hotel, good gym and rooftop pool, great staff and mamagement

very nice room with huge balcony breakfast included was an added bonus

friendly staff, restaurant on site, v good wifi quiet, clean comfortable

the kids can swim in little pool while you have a drink and or food

kids screaming and running in the halls at night

no hot water, courtyard noise late at night/early morning, poor wifi service

it looks on the photos

breakfast was very nice, the view amazing.

no a/c in the room, not clean, ruptured sun beds, cockroach in the room, weed smell during breakfast, staff barely speak english

breakfast could have been better

breakfast was great

breakfast doesn't include dietary restrictions for included breakfast cost

wifi was spotty

distance to everything, the beach, walmart, convenience store, laundry, the fifth avenue i mean to everything

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

wifi just in lobby

wifi wasn't working in the rooms during my stay, so i had to take my computer down to the lobby

bad wifi signal there aren t any electrical outlets near the bed small pool

the bathroom was in need of a refresh. wifi was not great.

the pool is spotlessly clean and very refreshing and the lounge chairs comfortable for a peaceful day

the swimming pool is clean and we had it to ourselves

we enjoyed the pool

a rooftop pool would be prefect

pool on the roof was dirty and there was a lot of bird droppings

we couldn’t even use our balcony or the pool that was on the rooftop because of this smell of dead fish being so close that it was

the pool was very clean and in the rooftop

pool/bar terrace was closed

all rooms overlook the courtyard or the pool

really friendly staff too who helped us with getting some emergency laundry done when we arrived after a very rough journey from london

the pool and courtyard are beautiful and inviting

there is a turtle pool in the lobby that my daughter loved

old loved seeing the turtle pond at reception everyday and there is even a tiny slide for little kids

minor details but would have liked a bedside lamp and maybe a few more seats/beds round the pool

my kids loved the pool and playing with kids in the courtyard

the pool was clean and well looked after, same goes for the whole hotel area

colors of the hotel, the pool, the politeness of the staff the location and the rooms which are just perfect for playa

this is a hotel with less than 30 rooms, love how peaceful the landscaping and pool area are

swimming pool to small .

beautiful pool too

location is great, facilities and breakfast super healthy and enough for an entire morning.

everything.great breakfast. nice rooms, pool. so nice.

breakfast