upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

food was mediocre except for the breakfast buffet and the beach fiesta

the spot is amazing all the staff in the spa superfriendly

breakfast buffets were amazing

the spa was wonderful

30 as an option for people who didn't eat breakfast

house keeping did not replenish amenities everyday and room service took a little long.

the spa was also beautiful and our services very relaxing

great room service 24hrs a day

we spend more time at the pool so this wasn't an

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the foyer

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

wifi was decent throughout the resort

the pools were beautiful

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

breakfast was good

some employees at the bar area where very rude and disrespectful.

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

great swimming pools. the kids area/water-park is vey nice and safe for kids.

pool, location, food was all good

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

resort is massive with great pool facilities and kids splash pool

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

the beach. the infinity pool bar closes a little soon.

spa was our favorite destination

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

their private butlers are really helpful and their restaurants and room service menus are also great quality

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

would have stayed longer if we didn't have kids

bar and pool area is beautifully lit at night

truly one of the best beaches ever - kids need

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

the food was excellent and the nightly entertainment was great, kept the kids entertained

the food was excellent and the nightly entertainment was great, kept the kids entertained

breakfast was great, but the overall food

wifi was unpredictable

lines for the bar were long as there was one bartender

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

seems the hotel was understaffed overall, long waiting at the pool bars

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

ginásio, kids club, beach, buffet choice, facilities in general are very good

of things to do for adults & kids

lunch buffet by pool was bad and almost never replenished

kids water park is extra charge, mini golf after 7,

grounds are lovely and the pools and beach are

i like the spa and de convention center

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

better rooms, better landscaping, nicer buffet area and a the best kids water slides

bc of this i cancelled mine to allow my kids to do it and take their pics

the beaches, the pools and poolside entertainment. the pool bar staff!

lot of variety in food but lacked flavor, not providing kids life jacket,check out

far and super busy with a long waiting line for breakfast and very strange dinner plans

a bad surprise at the bar table

my 2yo and 6yo loved the kids pool too

we wished there was a snack bar near the pool/beach

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

breakfast was always great, excellent variety, lots of fresh fruits

there is also an adult pool which was superb too

enforce the rule that small children shouldn’t be playing by the pool bar

the pools are great and have swim up bars

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

food was excellent, people were so lovely, pool was a joy, just the whole atmosphere

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

pool was perfect temp

wifi slowly

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

wafle house down stairs for breakfast

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

included breakfast menu had excellent variety, high quality, well prepared and delicious food

don't expect early morning swim in pool though as it is not open til noon

& can be combined with some street shopping, fresh fruit on roadside, lunch, and if you have kids craving subway sandwiches do that

there was one bar with a good gathering

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

the beach bar and pool are a short walk away from the apartments and they have amazing food for a very good

breakfast is a buffet, weekday was american but we were offered switch to pancakes for the kids which was very nice touch

mfortable and large), room service, view

ird party) not on par w/ the rest of the hotel.

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

golf cart rentals i felt were overpriced

pool was a bit dirty and dated.

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

pools seemed fine, the breakfast at world cafe was pretty good

restaurants, in lobby, room service, etc

food was cold both for dinner one night and breakfast one morning

the bar people also very friendly

alexis the car valets knew about my car more than me; good and fast laundry service and very good breakfast buffet

location perfect right off the beautiful beach and pool clean and quiet

not really a party place but there is the bar area

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so peaceful - being surrounded by palm trees

the pool is delicious

pool area is very nice

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

kitchen has everything you need to cook

kitchen was clean and stocked well and the collectivo to tulum stopped just feet from the hotel

we also used the laundry service at the hotel, that was quick and good

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

poor wifi connection

she provides a very affordable laundry service and there is a cute cafe downstairs

wi-fi reception a bit shaky

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

the wifi was slow in my room. thats the only negativ point.

abraham

david and alex at the pool were extremely attentive

same for breakfast, men cannot have a tank top or cutoff sleeves woman

pool was beautiful and beach was perfect

fixtures at the lobby and lobby bar are splendid, marble in bathrooms and stairs,

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

pool food entretenient

quality of food , water park and everything was super clean

nice water park

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

UW

the wifi worked

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

secure parking

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

had room service lunch and no one came to take the plates away

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

and the night time room service food was not

the pool area was vibrant but relaxing at the same time and there is so much space

loved the pool atmosphere with the dj

stay was super nice, quite place, nice beach/pool for kids

beach very dirty as well as pool

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

bar and restaurant closes at 8pm

stay was super nice, quite place, nice beach/pool for kids

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

the breakfast and location and how quiet and calm the resort is, would definitely come back and

good food althrough out the trip but the breakfast buffey definitely stood out

breakfast is ridiculously amazing - chilaquiles made to order

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

the facilities were great, the gym was fantastic, and the food was very good most of the time

liked that the employees on the resort were friendly and helpful especially in the bar and

in 7 nights we managed to reserve only twice (once only without kids)

no “all-day” buffet as expected - kids water slides not working 2/5 days - non-existent beach due to sargassum - unapologetic staff

tissue paper ended, room service cleaned and did not replace it

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

very comfortable beds, tranquil swimming pool

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

pool is amazing

the restaurant had delicious food and the pool was key

complex of hair 6 rooms with a nice pool

loud frogs at night who swim around the pool and hop around the restaurant area

a little more rustic than advertised.? pool wasn’t very inviting.

also laundry service was nice

nice complement for breakfast

the morning visits from monkeys for their banana breakfast

also, we really liked the breakfast place and bakery called pan & selva just down the road

spent time in the pool

spa

has two pools, one for kids and the other for adults

breakfast was amazing both in content and view.

they serve free sangria on the rooftop infinity pool in the afternoon - which we had entirely to ourselves one afternoon

spa treatment was amazing

pool not for kids, smaller pool available however not as nice for adults watching over

the food at the buffet for both breakfast and lunch had a good variety and was of very good quality

glad my kids got the chance to experience this awesome

eakfast, lunch and dinner) i m very selective with my food, but occidental was perfect

the pool by the ocean is

the gym

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

room service

that we had to reserve in advance

the spa is out of this world , if you can definitely book a treatment , was the best massage and facial

spa itself was really nice in terms of overall environment and design, with professional approach

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

service bar was not refreshed during our stay

mary's charming and personal service and made our sunday breakfast a delight

this may check out a bit stressful because we had a set time booked for the airport shuttle

t the onsite spa muluk) definitely sweetens the deal

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging, paddle boards and kayaks

great for kids above 6+ who know how to swim

the pools are beautiful and the staff are helpful

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist was wonderful

amazingly serene place the cenote was so peaceful and clean like having your own swimming pool

we went to a grocery in tulum and made ourselves a nice breakfast

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

comfortable room with bathroom, balcony and swimming pool view

breakfast was good

rooms had a kitchen area, but it wouldve be very nice if it was equiped with the basic amenities, water, coffee

pool and the whole resort looked nice and exotic

also the kitchen has all appliances you need in case you want to prepare some food

were amazed at how nice and large our apartment was, a small kitchen area, large bedroom with pool in it, how cool is that

we arrived at around 1 and they allowed us early check in

ud) kids' pool

the list goes on though with the su casa hostesses & servers, the vegan tacos staff, room service staff, the room cleaning/turn down service staff and nomadic guides

ry cool sunset sessions), even kids enjoyed dancing on the beach

close to $200 extra per day for a 2 year old

our kids loved it, me and my husband loved it and will be definitely come back here

guests

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

the beach is stunning, plenty of chairs by the beach and pool areas

we especially loved the beach area and the kids really enjoyed the slides in the family area too

wifi working on and off all the time

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with variety of choices, located outside of the city (actually in the middle of nowhere

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

very good location, good breakfast.

all good. tasty breakfast.

location is great, nice pool area and comfortable beds on the beach. the food was good too.

our room had full kitchen

big and clean rooms, good breakfast

please change the clock in the gym

nice gym

the kitchen top stove does not work properly

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

like it more if they had servers working the pool and beach area so you don't have to leave your chair

the staff, everyone is super helpful and friendly my kids had a blast the beach is

it over to the adults only pool but i'm sure it was just as great) -my husband loved the included gym and said the sauna was a nice bonus as well -there's sooooo many free options included within

the pool, the beach, food pretty much everything

we loved sitting on the balcony in the morning, and room service was fast and delicious

more tv s at the bar by the main pool

the breakfast options are great and the dinner reservations were amazing

pool side manners near the infinity pool was horrible

the fact that this resort is adults only is wonderful

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

we used the pool and by the time we were leaving the hotel i remembered

we got wonderful massages at the spa and went parasailing, which was amazing

i was annoyed that the kids club said it was open every day, but it wasn't

we splurged for a new years day massage at the onsite spa

and pool were beautiful

needs a bigger pool or another pool

in the morning, there was no bacon or sausages for breakfast

pasta station in the buffet room was good and generally offered a good selection especially for kids

kids enjoyed the entertainment and kids club

kitchenette only came with pots & pans so i had to buy dishes, silverware, soap & paper towels they

the small pool is also positive

no kitchen utensils

besides, it is a brand new hotel with a nice swimming pool

the outdoor pool was small but refreshing in the heat

was clean great staff the beach was beautiful good food in the buffet and we also had a snack bar definitely we will stay again

the food especially breakfast

kids club doesn’t really exsist - 15 minutes once a day by the pool and they are back

they should review the spa offers from europe and consider improving their owns

next time with my kids

breakfast had a big variety however the quality was not the best

another thing is the spa was exceptional, i really enjoyed that, much needed

we had no issues finding a nice spot at the pool and beach each day

kids enjoyed the kids club activities and staff

the gym was excellent

i was given a golf view room. the hostess was very kind and diligent.

spa treatments excellent

having a kitchen and fridge, there was no kettle - but there was a coffee maker, and fresh water only on the

the rooms are incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

h ave), rooms were lovely and air conditioned , the staff were very friendly and welcoming, pool and bar area was gorgeous

a few more necessary kitchen utensils would have been helpful, but nothing too dramatic.

was a little of cucarach on the kitchen, just i saw one the last time, but we did not expect thats will be a problem

the pool is very small

there is no curtains in the shower so everyday we end up with a private swimming pool

kitchen was poorly equipped

breakfast, price

the comfort of the room. the breakfast; healthy food included.

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

it has a nice outdoor pool and sitting area

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

no air conditioning in the lobby or breakfast area

clean room, friendly staff, good breakfast ud83eudd5e

apart of turned conditioner off 24/7 and ventilation in the gym room

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

i didnt have enough time to get in the swimming pool =( but it looked great

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

nice pool area and green garden. great kitchen, they have even a blender.

pool awesome well maintained

apartment cleanliness was superb, beautiful grounds and sparkly pool

nice garden with a pool overall a wonderful stay and we will be coming

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

loved the rooftop pool and lounge area, perfect balance of shade and sun options

we loved the pool, it was small but the view is the same as the pictures

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

gym was excellent

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

great pool area, very good restaurants, great staff. nice rooms

pool volleyball games were great fun and got us talking to other guests

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

tiny swimming pool, didnt look welcoming

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

very close to the center, room was clean, the owner is really nice, clean pool

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

pool

the pool was great

the swimming pool and relaxing area was also quite nice

lovely staff and wonderful pool.

they allowed us to do early check in so we appreciated it a lot and also to park the car

clean quiet easy acces good breakfast rooftop pool

the included breakfast was nice

room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast, coffee and juice pool on rooftop was

clean room, good shower. clean swimming pool. value for the money.

breakfast wasn't great, but there is a great breakfast place called nativo just around the corner

the pool and sitting area were really fun and comfortable

good location. friendly staff. amenities as pool and gym.

very cool vibe with a pool in the middle and vines coming down

the place in general is rather strange-- it is built around a long skinny pool

the gym also didn’t have ac which is not ideal