comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

the rooms were very big and clean and there was even a small kitchen with a coffee machine

bar and restaurant closes at 8pm

nice and quiet, top notch bar and restaurant!

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

heaven section pool was full of amazing music, live bar and entertainment

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

understood why it wasn t adults only because of covid 19

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

the pool entertainment staff was lively and full of infectious energy

quality of food , water park and everything was super clean

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

alvarez at eden pool is the best, we made sure to be in his section everyday

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

staff was amazing. breakfast was outstanding

the pool is tiny but very pleasant and taken care of

also, we really liked the breakfast place and bakery called pan & selva just down the road

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

pool is cold

the little house by the pool (pump house?) was very noisy

great kitchen too

the pool area is so beautiful

grounds, lovely pool and they supplied kayaks which was fun

golf cart rentals i felt were overpriced

no facilities for kids.

walk to the beach, gym, breakfast area, and several restaurants and stores within the gated community

m), swimming pools, pool with bar, large room, beds

is a great option to go with kids because the beach has no waves at all

mfortable and large), room service, view out of balcony on dolphinarium

wi fi,breakfast

the breakfast was sufficient for what we need

loved the salt water pool and it was fun to watch all the boats go by in the evening

wafle house down stairs for breakfast

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

more things for kids entertainment. shows

all the staff and the kids pool aerea

views by ocean, bar great by ocean

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we weren t allowed to look at the facilities before leaving our child there

we order room service which was and we sat down at three different restaurants to eat

breakfast was good and variety of to choose from

a bad surprise at the bar table

we wished there was a snack bar near the pool/beach

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

same kids menu every restaurant every meal isn’t acceptable

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has it all

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

i like the spa and de convention center

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

e iguanas variety of activities (some free like amazing mini golf course some pay like bowling) a tiny cenote inside the hotel

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

was not too much entertainment for kids aged 9 and had to pay for the best

the room was spacious enough for a family of 4 (with 2 almost grown kids)

outdoor bars were constantly short for bar tenders

the pool areas were great, lots of activities to do around

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

ginásio, kids club, beach, buffet choice, facilities in general are very good

fitness center and pool

beach front, great gym and spa

we had a premium room for 2 adults + 2 kids, and we could barely fit

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

really noisy early in the morning due to guest with kids

the pool area was perfect and clean

you’re traveling first time and with young kids beware of this place

we arrived at around 1 and they allowed us early check in

from the room to the pool to the breakfast even the staff was great

suite, staffs (really helpful & friendly, a few were bilingual in english & spanish), yummy food (breakfast buffet) and parking available

love the pool and the cleaness in general of the place

in addition, the kitchen is fully loaded with everything you need, and the shampoo and conditioner were good quality

one pool for kids and it was under repairs/construction

ste was just okay but very entertaining), chibali for a breakfast but it was mediocre, and tried the taco cart in front of mercado restaurant

kids had a blast

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

like massage spa and many others

the pool by the ocean is

we have been to other adult only resorts before pre kids so if you are a young couple travelling, i would maybe suggest you look at other places or

breakfast had every thing except freshly made tortillas, which is always a good complement of a

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

would have been nice if there was a coffee bar with one of the cappuccino machines outside closer to the rooms

the breakfast buffets were good

gym bathroom smelled rough. kinda hard to navigate but getting lost was kinda fun.

we loved the food at the two buffets for breakfast and the restaurants, especially chino poblano

80 minute massage you can get for each person that attends at xcaret park

service at restaurants and especially at cayuco restaurant was very very slow food we ordered to room service came after 100-120mins a ladie at front desk when we went to book a photo shooting was

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

bar and pool area is beautifully lit at night

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

many screaming kids for a peaceful place like this, the restaurant menu and service was not good (quality of food

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

breakfast was great and the location too, the room was very comfortable and the bed was what i

the hot buffet breakfast provided was good too

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

breakfast could improve (not expecting a resort variety but quality could be better)

our room had full kitchen

also they were super helpful and gave us a late check out

staff was pleasant and helpful. they upgraded me to a studio with kitchenette

the outdoor pool was small but refreshing in the heat

besides, it is a brand new hotel with a nice swimming pool

there were a pool, a gigantic beed, elevator, the best wifi we have had yet, tv with netflix and good service

excellent value for your money the room is very clean and spacious and you have a full kitchen.

they have a cute swimming pool, you can even book a room with the pool right in front of your patio doors

large kitchen/dining room with a comfortable couch

the kitchenette

the pool is very small

wifi is accessible and you can ask the host for recommendations on food, places to go and even

i love like how every room has its own wifi, so never you have internet connection problems

wifi was very good

i had laundry service as well with fantastic price and as well i had time to stay close to swimming pool,

the pool and internet/wifi slow and drops a lot

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

the rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed

we especially loved the beach area and the kids really enjoyed the slides in the family area too

is isn't a negative, just an observation), we were hoping for more english speaking kids for our kids to make friends with in the few days we were there

the phone in our room never worked, we tried to order room service a few times and gave up

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

good location, pool had a good size as well as the rooms

great service and excellent customer service also free wi fi and clean pool

the comfort of the room. the breakfast; healthy food included.

breakfast is good and enough

buffet lines, no one drunk and rowdy in the pool vaping etc)

the gym and yoga places are

spa is outstanding

would have liked some more food options on the room service menu. that's about it. ;)

the list goes on though with the su casa hostesses & servers, the vegan tacos staff, room service staff, the room cleaning/turn down service staff and nomadic guides

great facility for the great price. great breakfast. not to far from calle 5. great staff.

clean nice good breakfast good price not extra charge very good place

no bar in the hotel - impossible to get a drink cold pool not good maintained gym sealed windows

spacious room, wide open lobby/dining area, clean, large, inviting in ground pool, nice gym room

i also appreciated the climate control in the room and the ice machine down the hall and the laundry room

was well maintained, pool in a great location

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

breakfast had nice cultural choices. servers were awesome, especially jeff!

beach, the staff are friendly, the wifi is good, the food is good in the normal restaurant for breakfast, lunch, and dinner, with the menu changing daily for dinner, however the food was

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

great breakfast and clean facilities allowed us to relax

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

pool service was great

room service was amazing

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

feeling of being rushed to finish breakfast by some of staff telling us that the venue would close in ten minutes

we found that the royal hideaway adults only beach was the best when compared to the other resort beaches along the beach front

need more sun lounger s at roof top pool and maybe some umbrellas for some shade

i liked the location near the highway or 55th street and the kiddie pool on the 3rd floor.

clean room, good shower. clean swimming pool. value for the money.

do with a few more sun lougers round the pool only two for people to lay on its about 15min walk into playa but not a problem for us as we

the roof top pool was lovely, they could

the only real ac is in the spa and the gift shop

several pools

i went to reception and the money was there as the room service employee (luceli) took it to them

food, nice animators at pool provides good programs every afternoon

more chairs by the pool.

breakfast buffet really good

amazing beach and the kids club was absolutely fantastic, our 5 & 4 yr olds kept asking us if they could go back

gym well equipped

needs a bigger pool or another pool

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

breakfast various and tasty

where the tv didn’t work, taps (water) didn’t work, locks on doors didn’t work, it was a kitchenette with no pots, no pans , no coffee maker, only had forks knives and plates

liked that the property was next to a golf place and we had a room with trees in front :-)

the pool was great and the breakfast was also fine

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

they have a pool and 24 hour service at the registration desk

the room was a very nice size the pool and pool area were superb

free car parking, nice pool.

location, pool and service.

the pool was great

entertainment team, andrea, chris, and antonio(morning stretch/yoga on the beach, noonish gym in the pool, afternoon zumba and hysterical games as well as terrific evening events)

beach is very nice and kids friendly

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

nothing like cocktails and snacks from the pool snack bar on the ocean at dusk

our door cards constantly deactivated. and we would say breakfast was lacking.

tiny swimming pool, didnt look welcoming

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

very close to the center, room was clean, the owner is really nice, clean pool

pool was closed, half of the building was under construction

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

pool area is the highlight of the hotel

the place in general is rather strange-- it is built around a long skinny pool

the pool is amazing! the room was beautiful and clean.

there’s a decent size pool and a basic gym

location just 5 blocks away from 5th avenue gym and sauna included comfortable room friendly staff clean

pool was very small

it had a pool and smart tv in the room, the rooms were spacious and clean

small hotel with a fantastic staff, clean rooms, nice pool, great king size bed

- no view, next to a restaurant’s kitchen - just a really thin

kitchen equipment was poor, they had 2 frying pans but not a pot so you couldn't even boil an egg

the kitchen is nice and clean

the kitchen was not very well stocked at all

until very late in the night just one chair not enough spoons,forks and other utensils in the kitchenette

wifi was spotty

distance to everything, the beach, walmart, convenience store, laundry, the fifth avenue i mean to everything

wifi wasn't working in the rooms during my stay, so i had to take my computer down to the lobby

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

wifi just in lobby

the pool area is beautiful though and it has great 360-views of the city

the wifi most of the time worked well but there were times it was down

wifi was solid

free parking outside close to mall two bedroom

no parking available only street parking

wifi/internet did not reach the room, and was weak even close to the reception

room 007 there was no wifi network at all

very dated, staff very unhelpful

pool area and pool were great

poor wifi in room

cleanliness, safety, a laundry service in front of hotel, delicious cheap food next door, comitive transport shuttles

we loved the pool, it was small but the view is the same as the pictures

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

the pool area on top didn't feel too inviting.

the pool is very cool and nice to lounge ona sunny afternoon

pool had something maintenance work done on the day we were here so i can’t say anything about

the pool, although small, was clean and refreshing

my kids loved the pool and playing with kids in the courtyard

good to have a swimming pool too

beautiful pool and surrounding, very clean.

minor details but would have liked a bedside lamp and maybe a few more seats/beds round the pool

feels like your in the jungle so lovely so many birds and the pool is great felt very safe and had a great time

location is great, facilities and breakfast super healthy and enough for an entire morning.

excellent price, excellent breakfast, hairdryer in the room, tv, refrigerator in the room, internet excellent,

my room, the pool, the gardens, breakfast, staff, its the best

my room, the pool, the gardens, breakfast, staff, its the best

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

i loved the swim out pool

would have preferred that the pools here a bit cleaner

beach/pool/facilities very nice

the spa was amazing!

lovely swimming pool, great for small kids

too many other small hotels are painting their properties all white trying to look like a spa --hate those

great location and a lovely pool. the staff were all lovely and helpful too.

the pool and courtyard are beautiful and inviting

the pool area was lovely and you could get a great massage from the waterfall

pool doesn t get any sun at all so no good for sunbathing

it was nice and quiet and relaxing. it has a pool

they have a small pool also

spacious rooms and nice pool

only glitch this time was the wifi was connecting intermittently in the room i had but it was not an issue (for me) as i simply (+) oh, and the wifi was reliable and use simple standard password login (-)wifi i have every experienced (+)clean , calm , location , tv , wifi (+) wifi very good (-) no wifi reception in the rooms (-)wasn't wifi in the rooms, but there was in public areas- we were able to get a weak signal on our balcony (-) fuethermore the wifi only works in the reception area- in the room was no signal at all, we couldn t even find

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

pool volleyball games were great fun and got us talking to other guests

pool was dirty

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

also there was many people slip on the pool area due to

the hotel is clean , friendly staff and amazing views from the pool area

breakfast is really not a 4 star hotel standard

rooftop pool and seating to watch the sun set

breakfast selection - a toast and scrambled eggs everyday

breakfast was at a restaurant around the corner

the tiles were falling off in the shower and in the pool and towel hooks were falling off the wall

nice apartment, comfortable beds, large living room excellent pool & relax deck super nice people serving the apartments, around for any questions very

centrally located close to food and shopping small gym and rooftop pool

keeping was to be every 4 days, was 7 days and had to beg for toilet paper and clean towels, the pool was slimy on the bottom other residents actually cleaned the pool , windows to the hallway

condo is very comfortable, with the big kitchen, where i could cook, it had the balcony, and the pool on the roof

the hours were short though and the spa was not even open as they cut hours drastically because of the virus

breakfast service was a little slow, they might have been short staffed, and breakfast options

gym

roof top pool was great, the restaurant downstairs was great and so was breakfast.

everything was as expected. nice and clean and the breakfast was super good

parking is another plus for the place

clean, good bed and shower and a pretty decent wifi

wifi is available only in common areas.

there was parking on-site, and we didn't use the car while we were there

location is very convenient with easy parking

+ bad smell; toilet leaking; dusty shelves; bathroom needs to be renovated; breakfast horrible; pool

the pool there was more like a fountain

location with an awesome pool

to keep my thoroxine (medication) cool the manager told me none of the hotels in mexico have bar fridges

centric, nice pool area, i was allowed to leave my luggage after the check out, friendly

kids screaming and running in the halls at night

interruption in wifi

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is very clean

it looks on the photos (very small and located right next to reception), so except for some local kids nobody ever really uses it

wifi was spotty.

there is also a good size swimming pool on the rooftop

pool, and staff

the pool was great and comfortable

close to both 5th avenue and the beach, nice little pool on the roof. clean and spacious

the pool and the late night swimming

told us they had a parking, they hadn t

also the wifi could be bit more stable

the property has a central location with parking nearby

no ice machine in the building, i need to go to the bar and ask for ice.

nice spacious room, good wifi, nice pool, good location

the breakfast was great and the room was exceptionally clean

no steps in pool. easy to get in but not out of pool.

great location ....very clean ...nice pool and deck area! friendly staff!.. easy check in.

whether it was breakfast by the pool or dinner as the sun went down, every meal hit the spot

met some other travellers in the evening by the pool and had a great chat over a bottle of wine

we had a suite with 2 rooms 2 bathrooms, living area, fully stocked kitchen (minus food) and a dining area with a jacuzzi upstairs on our own private deck

my husband and kids slept just fine

location, pool, staff.

the pool area is a fantastic area to relax

it was really clean, great air conditioner, the kitchen was nice with all the appliances

kitchen supplies but if you ask for something you need, the staff may be able to accommodate your

host was kind enough to allow a late check out and

lying by the pool every night was such a pleasure

pool is shaded most of the day which is great for kids

pool area could be better maintained