pool not open due to virus. did not know till arriving. disappointed.

to be very busy with young families seemingly there for a hockey tournament perhaps, room quiet, breakfast offered generous

breakfast was lovely. decor was nice.

great location. very clean. kids loved the pool. great breakfast. plan on coming back.

only thing we weren't keen on was breakfast but even then there was always something like toast that you could

was awesome with our room, pool parking

was awesome with our room, pool parking

the pool was clean and warm

although i enjoy the gym being open 24/7 it could use a facelift.

out kids love the pool, while moms love its proximity to the outlet mall

the pool and location

pool could be a bit more shallow to allow younger children to play in it without assistance

friendly staff, very clean room and beautiful pool, outdoor area to hang out, the location was excellent, right beside shopping mall and bass pro

the room was amazing, and the gym was great!

it’s close to the afghan mills mall awesome pool to relax after a old day of shopping

the pool was to small

i don't know if we just got a bad room but having a weekend away from kids and not being able to sleep in cause your room is too light

were upgraded to a suite with kitchen

kids loved the salt water pool

breakfast was included and really was excellent

breakfast was very good as well

breakfast was quick and a great way to start the

breakfast was good. comfortable beds.

we enjoyed our stay, the children enjoyed the pool and free breakfast.

great breakfast kind staff awesome pool

were super nice, place was clean and cool looking, it had a pool and gym, place was by transportation, not too far from food places and stuff

also, the breakfast is wonderful

staff are wonderful, rooms are very nice, breakfast was good, they have a well built gym and my kids enjoyed the pool

but when all the parents are busy in lobby getting wasted no one paying attention to what their kids are doing

the second morning wr were awaken at 0630 being beside a staircase that 50 kids were running down, running down the hallway

breakfast was excellent and i was very impressed with the staff running the breakfast kitchen.

there was many people yelling in there rooms and letting kids run the halls really late 11 pm and we had to be up at 5

breakfast, gym, etc….

nice and clean rooms - great staff and pool area was clean. great breakfast!

the pool is tiny.

the included breakfast selections did not vary.

came while a group of hockey kids ages 8 to 10 where staying

the food at the bar was amazing

bar was just ok

we have kids so we understand they were excited but came to get away from children, so wasn't pleasant

big clean rooms, friendly stuff, nice gym and pool, fast internet connection

great breakfast, comfy beds, accommodating staff. excellently overall.

pool was busy with tournament kids and towels left everywhere

it was very hard for my young child to be in the pool as there were older kids not respecting their surroundings

fact that the pool and hot tub was always packed with kids didn’t even go cause the kids wouldn’t stop screaming and

bar wouldn't give even a slice of lime for free, and the manager of the bar wanted to charge $5

clean, comfortable unfortunately no pool

of 5, 3 kids, booked before our day at ripleys

did)

of 5, 3 kids, booked before our day at ripleys

breakfast was available at in-house restaurant-food and staff amazing pool and hot tub very

kids running all over hallways screaming and

the smell got so bad i had to pack my kids up in the middle of the night and find a new hotel

the pool temperature was also amazing

slippery pool area

spacious room the pool is open later than most other hotels very comfortable beds great

breakfast in the morning was on the house and a great layout

the kids loved it immensely

however, we did have a 2 bedroom suite with a full kitchen

the pool was a nice warm temperature. staff was very friendly and the room was clean.

there was no breakfast

continental breakfast

there was no breakfast as advertised

the staff were professional and friendly. the rooms are spotless. nice pool area.

everything was great service, food, pool. i give this hotel a 5 star.

kitchen was not open on my last two stays to order dinner or food in the evening in house

swimming pool, fitness room, the whole hotel was very neat and clean

kids loved the pool, the gym, and i loved the full breakfast that was included in our stay

complete kitchen

the breakfast was very good with warm dishes a d a variety of fruit. the kitchen was a plus.

was surprised there was a small kitchenette there, complete with pans and utensils

the room was spacious and loved having laundry room available

delicious breakfast

in the parking lot, you will find a gas station, mcdonalds and tim hortons

the hotel also offers a gym and laundry facilities

parking area a little concerning, dark in areas and people hanging out in parking area

no t enough handy cap parking

the location is very handy,

included breakfast in the morning was very good with a reasonable selection of items

no gym no pool no breakfast no

breakfast was very nice

the breakfast left a little to be desired the hotel and room are excellent

breakfast included : muffin, yogurt, apple juice

on site laundry. tv in each bedroom. front desk attendant was exceptional!

laundry has no soap available and you have to pay 10 bucks to do one load of washing

the price it was fantastic and 100% would stay again, there is a large games room, a kitchen and laundry room guests can use

laundry facility was not friendly for the guest stay short days

staff didn't aware us that the laundry and the kitchen would not be available must of the days of our stay

clean good parking good breakfast

beds comfortable breakfast good staff exceptional

small pool area gets crowded quickly

the breakfast was too dry.

because of lock down the facilities i like to use were unavailable, pool and gym

breakfast options was limited.

easy to get to from airport parking. the facilities were clean and the staff were friendly.

room & parking.

i had a very peaceful and restful sleep and the free breakfast was icing on the cake

handicapped parking and easy access to room,elevator

the gym is little outdate but functional

a little distance from the town but was an easy ride in by bus & subway, wifi not always good strength but i wouldn't complain

we also liked that there was a restaurant, coin laundry, gym and pool on site

the spa bath wasn't work in are suite. shower in bathroom was dirty

breakfast was amazing:)

breakfast was great

118 was smelling like garbage, noisy throughout the night because of laundry beside

gym missing elements (towels), breakfast was cold (eggs)

laaaarrrge families like 7 kids and no monitoring of food

friendly accommodating staff, clean premises, newly renovated. lots of free parking.

fantastic stay. very friendly and helpful staff. great location and plenty of parking.

availability of indoor pool

there was a gym and pool which was very clean

nice pool and gym. confortable room

breakfast was great, my kids approved

breakfast was excellent, variety of foods, comfortable bed, love the hardwood floor

spacious car park for my cargo

floors are wooden and shining staff are kind - well, all the time i go here ud83dudcafud83dudc4d breakfast - absolutely perfect ud83dudc4dud83dudc4d parking - very very spacious, open parking and

need renovation. laundry room was so dirty and old . rooms also need renovation .

staff very thoughtfully accommodated a late check out as my flight was significantly delayed

the staff wasn't very helpful as i called them many time to front desk and room service as we couldn't connect our phont to tv but they didn't show up

the pool hot tub sauna steam rooms were

very poor room service options chinese or pizza very bad for diabetics

of been better at giving service when calling front desk for room service or even when calling room service was barely

the continental breakfast was disappointing and the parking was limited and tight.

every thing was ok except breakfast , breakfast was not enough and good

good, very friendly and cordial attention, i would definitely come back there, the ideal small breakfast, i greatly appreciate how clean the room left me on the days i was there, thank

cleanliness and breakfast availability

we did had the free breakfast because we had meetings to attend earlier.

great breakfast… very friendly and accommodating staff.

feel the breakfast menu could do with some improvement and offer better satellite channels in the rooms with

the breakfast is great the cook is so nice that’s such a great way to start a day

they moved us to another room where a large laundry vent, which was extremely noisy

everything and the breakfast was absolutely amazing.

breakfast gym clerk put me in a top floor corner room, after i asked, very quiet. shower is nice

close to the casino

there was a well equipped gym and business centre

liked that the hotel was close to the airport, had breakfast included, a 24 hour gym, and 24 hour business center

nice gym equipment friendly staff clean room able to solve problems easily

very comfortable quiet room. would definitely stay again. free shuttle to and from airport.

hotel is located near the airport and has a shuttle to airport the shuttle is flexible and arrives on

i really appreciate the shuttle service

good shuttle service from/to the airport

excellent & helpful staff, shuttle very prompt & courteous, rooms were very q1uiet.

the multi gym wasn't working.

holly stay here - airport shuttle unavail due to covid, close to t-1 yyz, meals : dinner - 8/10 philly cheese steak sandwich

easy check in, free shuttle and close to the airport.

free shuttle to and from airport

nice breakfast. food service available late at night

it s everything you need for an airport hotel when you re travelling with kids

he exuded a genuine pleasure in registering us and later arranged for a late check out when our flight was delayed

enjoyed the 247 pool access with hot jacuzzi cuz i was able to go in past midnight with friends

should have room service 24 hours

the restaurant staff arranged for our kids to eat free anyway

swimming pool, gym, nice breakfast, close to terminals, free ride to terminals every 30 mins.

restaurant is noisy, shuttle driver watched as my husband loaded our luggage and that of others not in our group into

professional staff, location, clean and was able to get an early check in

i liked the gym, and it is so close to the airport

shuttle bus on the 1/2 hour from airport and back to airport

very easy to walk to the shuttle train

also, although the gym on the top floor is excellent, it would be great if it included one or two rowing machines, for

would have been good to have a bar fridge in the room.

the gym is well equipped

the gym,, that i used , was well set up, bright and clean

i asked for late check out at noon and was granted that

very friendly staff, clean room and much better continental breakfast than in other hotels

breakfast was fine but the booking price for a night was bit high 288$.

the lights went out at 9pm when the pool hours stated until 10pm

great welcoming service from mr.anu. very accommodating with my request for early check in

price was great. free shuttle to the airport was great

a shuttle bus is definitely convenient

no room service.

could not reach room service on either number they supplied.

loved the lobby, restaurant and bar area.

great location. great breakfast.

information that a shuttle van is running 24 hours and the schedule of the shuttle van are not shown in web site

ease of check in location to airport was great and free shuttle kids loved the pool

due to covid restrictions, the pool , hot tub and gym being closed

great that the pool stayed open until 11pm

just enough for our first night stay family after 30 hours flight the bus shuttle from airport is what we needed with six members and six

shuttle and breakfast are included

shuttle service, breakfast, pool

and breakfast were completely fine (and free dinner was a great bonus when arriving with little kids in the evening)

spacecious room, kitchen space with sink, microwave and fridge, big clean bathroom, beautiful

cold, we kept having to put the heat on, but then then next night it was better, but staff and room service was very quick and the view was amazing, 14th floor

in the king suit and the view was nice it was facing the golf course with a little pond had a kitchen inside fully equipped very clean inside no complaints

free shuttle to yyz

could not find laundry in the facility

as a bonus: the airport shuttle was great

a kitchen oven to cook on and a table to sit at and play cards on with friends was awesome

the breakfast was fantastic, enjoyed the convenience of having breakfast right at the hotel.

too early breakfast

it was real clean and very comfortable and the kids love the pool and breakfast was delicious..

very clean and good breakfast

service was pleasant and quick , and helpful. convenient for wifi in lobby, cozy

in the airport which is really convenient to people who arrive toronto at mid-nite with kids, like me

convenient for early flights with kids walk in and out of hotel directly into terminal 3 and very accessible via train to union

we had a connecting flight and didn't want to take a chance on cabs or shuttle service so we paid it

room service, equal to a fine dining restaurant

jaccuzi and pool were grand, sauna was a joke sadly but im from finland, so

the pool for the kids.

clean, friendly staff, wonderful selection for breakfast

gym is over the average for a hotel, which i really appreciated

the gym is nice, you can easily do your workout there and it looks like it was renovated recently

loved everything, the breakfast and complimentary lunch was awesome ans well presented

breakfast was great, location was exactly where i wanted to be

breakfast is good

was no room service available besides this being mentioned on the site, which was one of the reason we

i was disappointed that they didn't have room service on sunday mornings.

hockey games on the tv s at the bar in the restaurant

it had a lovely swimming pool, good restaurant and efficient shuttle service to airport

laundry area only have two machines

the shuttle was great.

service from airport to hotel - room was spacious and comfortable bed - hotel allowed us a late check out at

the room service was nice

bed was comfy, bathroom was small, the pool was nice for the kids

it was clean, the staff was nice and they had a pool.

we liked everything: greeting at the reception, the room

water was provided each day and the laundry service was fantastic and and fair price

the breakfast!

it’s pretty hard to stay in a place where you can’t even clean especially for few days with kids

inclusions in the room, wonderful staff, a free airport shuttle and being able to purchase a meal to have in the room

breakfast was not the best. few options available. parking is very expensive.

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

if you can show the cost of breakfast on booking

no free parking within the property and quite pricey daily rate without breakfast

breakfast was good with a good selection to choose from. courtesy airport transfer.

bar with large open plan seated area open till 1am serving excellent food so it's great if you

lots of noise from the bar and kids running around

restaurant menu could be better and the shuttle was a little late in the morning causing a line but overall not much to complain about

kids loved the pool and watching airplanes takeoff

they have a shuttle that runs back and forth from the airport from r3 on the ground floor and departures

7am shuttle was a bit behind schedule

hotel bar hours. closed at 12pm when many guest was still trying to order drinks

secondly i ordered room service

bed is heavenly, well appointed room and spacious, convenient location to airport room service was

room service menu was a little blah

were fast, there was no lineups at the front desk, there was more than enough luggage carts, the pool was clean, but the gym was nice

room service told us to call back - took a long time to be able to order

nice simple room used for 2 nights layover. excellent wifi speed. very good breakfast.

shuttle service was very timely and

nice swimming pool & hot tub

also allowed us a late check

beds, warm cookies, comfy duvet, bottled water, on site restaurant, close to the airport, late check out

we had trouble on our previous visit with wifi not working but this was rectified this time

at 7am lasted for 10 mins with blazing sound and person talking over speaker

for late check out, left for breakfast and we were locked out of our room

lobby has bar and snacks and options

staff is amazing starting from the shuttle bus, to the receptionist, the waiters and all the team

service was excellent, reception team were welcoming and friendly as were the bar and restaurant team

only complaint is that the facilities were off limits (gym, pool, dine in etc

shuttle bus to and from airport

was very nice and spacious, kids loved the pool

the bed was so comfortable, hotel staff great, and the room service delicious

food was great. room was very comfortable. fully equipped gym, great view from the pool

everything. location. staff. room breakfast .value

we got room service and the food was fast and amazing

nice indoor pool

good breakfast, laundry room very useful and very spacious family suite

great breakfast, good pool, decent location, plenty of parking

they have complimentary breakfast, free parking, self-service laundry and indoor pool

the gym and pool were great as

we,including my kids, couldn't not sleep whole night

clean and good room service

air conditioning wasn t the best in the gym

also we were on the same floor as a group of disruptive guests who allowed their kids to play hockey in the hallway which was very noisy and we had to keep walking through their

we enjoyed the pool very much

i didn't like the fact that the hours for the pool and gym close early and open late!

pool was small and cold. not enough towels.

nice big rooms, pool and gym area

was looking forward to using the pool, but didn’t bother trying to book a time when i saw how many kids were in the lobby

you can also enjoy the nice gym and pool

he also assisted me with the wifi

wifi was very slow at any time of day or night

staff very friendly. room clean, well supplied. good location. breakfast was good.

close to airport and free wifi and beds were comfy

no pool or gym

everything was perfect for our family stay and our kids really enjoyed the breakfasts

and beyond the pool and the courtyard are beautiful i can’t wait to go back and neither can my kids

access to free laundry facilities was a bonus that was greatly appreciated

they offer free gym and laundry

breakfast could have been a little better, but other than that, it was an amazing place

breakfast options are surprisingly decent with no add-on charges and the desk staff are wonderful

breakfast, bed, view, pool, everything!

the pool area is not big but comfortable and clean

breakfast, clean and modern rooms, helpful staff, a decent exercise room and small pool

decent breakfast

no hand soap or even a bar of soap in the room

of the club member took up the whirlpool for over an hr we gave up waiting for a turn there is no ramps to bring baggae carts in

noisy - kids running around at midnight but no staff to manage that.

gym facility is the best i've ever seen at a hotel

i had forgot to check the box that i was traveling with my three kids

very clean and modern; very friendly staff; high quality breakfast; free parking

my husband had to drop me and the kids off while he drove around to find a parking spot

everything else was quite good. there were a lot of family gatherings for kids to use the pool.

did not have breakfast while staying at this hotel but i did order room service for dinner

bar was nice

if i had had a longer stay at a reasonable price, i would have used the gym great location with lots of restaurants,

the whirlpool in out room. balcony.

the pool is nice

location, beautiful lobby, nice pool

always a pleasure to stay here. convenient, ckean and a good gym to get the day going!0

i was tired and didn't get up on time for breakfast but

the location, the clean room, the great breakfast and the swimming pool.

pools was very cleans, kids loved it

bachelor suite is the right size for me and it s comfortable and i enjoy the swimming pool but wish the hot tub works

and helpful staff, ample parking spaces, in a very safe neighborhood and at a convenient location

room service not good, first day when i arrived room was clean ,next day nobody clean the room, i

no towels at pool kids had walk to room wet

had a weird smell, wasnt cleaned properly as there was hair in the shower and in the spa tub

i also was not able to work as there wifi would not work on my company laptop

i had a great experience. great gym too.

the lack of towels. no towels in room on 2nd day. no towels available in pool/spa area

when i asked him to confirm that room service is offered

pool, hot tub,dry and wet sauna

great little restaurant. the pool and hot tub were excellent.

i love it everything!!!! the location was awesome. the swimming pool was my favorite.

breakfast was good

clean , fairly up to date, has pool and gym but didn’t use them

gym

the bar had also run out of clamato juice for drinks

loved the bar and the comfort of the beds

was very good, but we picked up dinner to have in our room, and although it was satisfactory, room service with real plates and cutlery would have been preferable

wish the bar opened earlier

snd complicated and very poorly labelled and explained and it was not a good situation with kids after a long drive

room service until after 5pm for dinner only

pool was down for maintenance

the pool was great for kids.

breakfast is poor, no many choice. pool has high chlorine burning eyes. too small for swimming.

waterslide hours kids were disappointed

love the staff, the pool, the got tub, the breakfast so many options

breakfast is poor, no many choice. pool has high chlorine burning eyes. too small for swimming.

they recommended me what time to leave and also offered me the free shuttle bad to the airport option

everything was good..breakfast area gets a bit crowded

was included, and there were fun activities (foosball, shuffleboard, air hockey, gym, and pool)

the staff was taking custom orders for egg dishes - for elderly & kids, which was something new and surprising

they informed me about the breakfast and the facilities as well

breakfast was awesome..the front desk lady was wonderful..so friendly and welcoming

very early check in and very late check out

good location, great pool for our kids, rooms were spacious and the staff were very

nothing the gym was nice and the staff were great

an exhausting day, i arrived at the hotel to check in tomrealize i left my purse in my kids' bag

clean,great hot tub,pool friendly staff

pool and fitness facilities were descent. room was fairly quiet. great restaurant!

pool was great for the kids,

and sunday the pool has a baby and mom swim from 11am to 2pm with a half hour set up and breakdown time

there was no room service and we stayed for 3 days. expectations were not set while checking in

i like the early check in upon request

late check out extended free parking

free parking and free wifi

location close to highways, free parking, beautiful lobby, great employees

it was quite an experience with my small kids and i tried to cancel my booking but i had travelled from far and tired, i ended up staying

pool, fitness room, tivoli dining room, sauna and whirlpool were all closed till november 7

wifi

would be nice to have a pool, jacuzzi, and/or exercise room.

private, clean, lots of amenities, free breakfast

the gym is a joke, tiny and stuffy room in the basement.

water in some of the parking space s

visited front desk numerous times, to arrange laundry, taxi, computer access,

the breakfast was very

room, great staff, complimentary breakfast(not many options but at least you don’t have to worry about it)

breakfast can be a bit better with options

breakfast is more of a bagel, quick on-the-go situation but i didn't mind ordering extra

friendly staff. very clean. comfortable bed. the continental breakfast was a bonus.

comfortable rooms, good swimming pool and great breakfast

pool is very clean and amazing

was spacious and clean, pool was entertaining for kids and the free breakfast had good options

nice and helpful staff, very clean, great breakfast , conveniently located, just a short ride to downtown toronto and cosa loma

we enjoyed the pool and the gym

pool was also very warm so nice to relax in salt water

wifi was poor

missing kitchen utensils, tumblers

hotel is probably spending hundreds of dollars on cleanliness, toiletries, mattresses, cutlery, gym, pool etc

nice clean, nice room and pet friendly environment, kitchen awesome home sweet home

service was really good - from the shuttle service to the front desk staff and the lady in charge of breakfast in the morning

was offered a late check out and it was appreciated but wasn’t needed since my onward flight was at 1300 the

hotel with no bar or food available on pre midnight arrival, not near airport, shuttle impossibly inconvenient,

hotel with all the basics, indoor gym and swimming pool

was very bad specially if you are traveling with your young kids, not nd to breathe that going to your room at

room service was not that great

staff is really nice. comfortable wide room. good breakfast. it's worth staying with the price.

breakfast, pool, staff were amazing

it is close to many things airport delicious restaurants free parking

there were lots of kids running around being crazy

the breakfast food

didn’t have breakfast

room and facilities (especially the gym) weren't cleaned during my 2 weeks stay.

gym cable tower is out of order and needs to be maintained quickly

future i recommend to also have plain joghurt and some seets, nuts etc for the breakfast

the pool and hottub were delightful

should be assistance available for transferring luggage from airport shuttle to rooms

staff decor restaurant pool and hot tub

room service

the rain between the parking lot and the hotel entrance!

gym fully equipped and pool water warm

hotels very clean the pool was very clean. the front desk was very very professional.

the pool is very small.

location,room gym pool towels

the pool water was pretty cold but that could be subjective.

airport shuttle service was unacceptable

breakfast and clean rooms

the breakfast was fantastic

breakfast was so good for an adult and for a kids

great pool and terrasse

internet was intermittent, breakfast options were limited.

friendly staff breakfast was amazing

spacious room with a good buffet breakfast.

my info said that breakfast was included - when we got down for breakfast the host said it was not included

included breakfast and the beds were so comfy!!

over picking up the hotel shuttle at the airport, but sorted by the bus coming back for us

signage in the old elevator said room service was available from the restaurant attached to the property

were kids running around in the room above me which was annoying and a bit of variety could be added to

the breakfast was really great, they had a really good selection.

nice little gym on site

hotel has clean room, a great breakfast bar, coffee was available 24hours a day, and the indoor pool was great for family with kids

they were able to accommodate an early check in for me and my

i thought there was a jacuzzi, but that was my bad. there a full size pool

breakfast was such an amazing lay out!!

pool is small and not much seating area

surroundings with nearby golf course

the dry cleaner was supposed to deliver the laundry by 7 pm

was ok but when it come checking out i requested late check out because my friend she had flight in the afternoon

we had an open view over the golf court

breakfast was good, a good selection and availability, staff very helpful . nothing

were new, beds were comfortable, kitchen had what i need, staff was freindly, free parking, gym and swimming pool ,and airport shuttle bus

good breakfast, nice pool, great fitness room and everything clean and well-kept

pool, gym, internet) were really good and comfortable

room is big enough for 5 people family (2 adults + 3 kids) - kitchen is fully stuffed: fridge, dishwasher, plates, cups, stencils, toaster, glasses,

the breakfast was good and location close to airport but still quiet

free starbucks breakfast

i like the room that has kitchen. it’s clean.

the kitchenette and fridge with proper freezerthe complimentary breakfast

pool was too small ( probably better suited for younger kids)

location and facilities, breakfast too

pool was great

there’s a pool and gym

the pool was awesome, the tiles around the pool were extremely slippery

the pool was great and you weren't overwhelmed by any chemical smells

there’s a pool and gym

i chose a king suite with spa bath mainly because i prefer a walk-in shower and the room and bathroom were both large and

location was excellent for our purposes and the rooms were clean and available for early check in when we requested it

spa bath could have been bigger.

was there for a wedding and very much appreciated having an early check in to be able to get ready comfortably, feel secure in the storage of my personal

wifi was constantly disconnecting like there is no wifi at all.

none of the tvs worked so traveling with kids was difficult

wifi was terrible, kept booting my laptop off, hard to work like that

lack of parking

two tvs, comfortable beds, lots of space in the rooms, very clean. the kids loved how

pool closed breakfast closed restaurant closed laundry facilities closed

coffee no breakfast no service no way to due your laundry there is one guest server that harrassing me also the room view is

was very disappointed that the website says pool and gym, and they were both closed

everything was in working order, including wifi

pool not working and the initial smell of the room