hockey tournament during our stay and kids were running and yelling until 1:30 am

more laundry and dryer machines would be better. had to wait and there was a lineup

wifi connection was not stable.

the bar and lobby was very nice

the breakfast is delicious.... and the bed is like a cloud.

the staff is very nice, we went to gym, the machine didn't work, the staff came very fast and fixed it

from free parking to laundry fasciitis

spacious suite, great breakfast, nice pool, free parking, accessible to highways.

friendly staff. nice pool. loved being on the first floor for the kids to swim.

size of suite. amenities, equipped mini kitchen, free breakfast, free pking.

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

the breakfast was good and the room was great

open spaces around the hotel. clean gym and pool facilities. comfortable bed. friendly staff

pool is very clean and amazing

the pool was closed the gym was closed

breakfast included was lovely

staff very efficient,the attached restaurant bar was great and reasonably priced for room

parking is good

the pool facilities were clean and operational and so was the gym

gym in the basement is basic with a few dumbbells and running/cross trainer etc

breakfast can be a bit better with options

if you can add some in your breakfast menu, that would be great.

no elevators and limited breakfast.

i would prefer a continental breakfast or just a buffet with wide variety

breakfast needs to be improved

moved to a different room during the night with 2 kids and several luggages

moved to a different room during the night with 2 kids and several luggages

staff very friendly good wifi good ac

free wifi, free parking and free breakfast is all a great bonus

beautiful place, friendly staff and it s very clean. parking was not a problem

the gym and pool are fantastic and rooms modern spacious and very comfortable

knocked at 8 am to ask if we require room service to clean up the room

the gym had enough equipment and the swimming pool was large enough

location, room size, facilities, good wifi, friendly front desk staff, dark curtain, quietness

the free wifi was sketchy,

kept taking out my clothes from laundry machine it took over 3 hours and 15

was 3 unintended kids in the pool one disabled roughly 6-9 years old from when we got there to

wifi service was easy

wifi was slow

kids of course wanted to swim in the pool any free time we had

the kitchenette and fridge with proper freezerthe complimentary breakfast

kitchinette is more of a full on kitchen

everything was way better than expected...bathroom, bed, kitchen area ..all good

location great close to 401. room is spacious and pool was quite big.

the breakfast bar was lovely, with different options every morning. the kids enjoyed the pool.

there’s a pool and gym

the gym and sitting area downstairs was huge

room atmosphere, swimming pool, location

the pool was great and you weren't overwhelmed by any chemical smells

we didn't have time to swim in the pool. :-)

i did not have breakfast

we have had timothy's breakfast blend in our own keurig and it was good so maybe these had been in the room too

clean , fairly up to date, has pool and gym but didn’t use them

clean , fairly up to date, has pool and gym but didn’t use them

requested early check in was very helpful

great location. nice restaurant and gym inside. starbucks on site.

hard to find surface parking but plenty of underground available

hotel is quite big, takes a long walk to find the pool

ac units and free wifi quality was great

we even had a challenge as i'd lost my credit card jus as i was trying to check-in with 4 kids and two dogs in anticipation of my daughters graduation ceremony

pool area, reasonable price and location

people not respecting the no diving sign in the pool

rooms spacious and spa was excellent flexible could bring your own food

the pool is pretty small, but the gym was pretty nice

facilities including high speed wifi, swimming pool and gym

the hotel was so clean, the pool & hot tub were great & breakfast

love the layout of your room 410 - my family enjoyed the basketball court - pool - breakfast was above expectation - it was a great stay

amenities included: free parking, free wifi, breakfast included, pool and hot tub area was clean

ght off highway 7)

there was a mix up with the time slot for the pool

i had forgot to check the box that i was traveling with my three kids

the wifi was a bit slow

loved the pool, hot tub, gym - its quiet and not crowded and clean

my kids loved having 3 pools to choose from

was great, my kids were able to swim and enjoy the cool breeze with the balcony door open

free breakfast and pool for kids

decent breakfast

excellent breakfast, nice pool, friendly staff, quiet, clean, comfortable room!

everythibg was clean, breakfast was gret and the staff was friemdly.

the laundry facility is limited to only one washer and only one dryer

the gym was pretty small but good enough for a short stay.

our kids were so excited to have their own room that my hubby and i actually had alone time haha

and beyond the pool and the courtyard are beautiful i can’t wait to go back and neither can my kids

and the kitchen in the room is great but needs scissors only thing missing

is just once a week and this is insufficient for families with small kids

very clean, had a comfortable queen size bed and a good selection of breakfast items.

breakfast selection was very varied and my daughter loved the waffle maker

breakfast was excellent, variety of foods, comfortable bed, love the hardwood floor

friendly staff, clean rooms, good breakfast

floors are wooden and shining staff are kind - well, all the time i go here ud83dudcafud83dudc4d breakfast - absolutely perfect ud83dudc4dud83dudc4d parking - very very spacious, open parking and

huge lobby , nice bar , breakfast was delicious

wifi no complimentary coffee/ tea

the lobby is very nice with some areas for lounging, a full bar and restaurant

i wish the swimming pool was active

sounded like laundry machines

i like the early check in upon request

late check out extended free parking

limited room service!!! poor restaurant.

room service shouted and knocked the door to door at 8am in workdays

they should ve room service like food and all

wifi not very good.

pool was down for maintenance

not much parking

quiet location with hugh parking space and friendly staff.

not enough parking , and need more staff at front desk for check in

free parking/wifi/breakfast were all great

clean free breakfast parking internet

breakfast area could of been a little bit better maintained, cleanliness..

cleanliness and breakfast availability

i didn't realize there was a free breakfast so i was pleasantly surprised.

breakfast should be better. just the muffins, coffee were served

breakfast could use some fruit- only bread and juice, the toilet needs a lid, also the housekeepers

the parking was easy with several doors to get in or out

i had to ask another member of the staff for the wifi pass code

i can’t take a breakfast.

parking was limited, poor carpet, cleaning staff did not change towels or replace them

nice & clean building with car parking.

as : very nice bar, pool, fitness room, water in the room, clean sheets, netflix on tv (the kids loved that), design in the room and the combination of coulers, very nice shower

pool could be a bit more shallow to allow younger children to play in it without assistance

nice bar and pool table

it was right across from the mall, great location. nice bar downstairs. comfortable bed.

wish pool and bar was open but that can all be blamed on a little but nasty bug civid

pool and hot tub were nice to use and the breakfast was good and a bonus the kids ate free

great little gym, super clean, comfy beds and modern updated rooms

pool opening time was too late especially after using the gym

the parking was not clean from snow and it was very hard to park in certain area.

kids loved the swimming pool

breakfast was great

the kids loved it immensely

from the quick and easy check in/check out, complementary cookies the kids loved, the pool, wifi and the delicious breakfast

from the quick and easy check in/check out, complementary cookies the kids loved, the pool, wifi and the delicious breakfast

breakfast was very disappointing!

there was no pool.

the gym was filthy and mirrors full of stains and spilled things on machines

gym was small and very little equipment

enough sanitizer, none available at the breakfast bar which should have been encouraging everyone to sanitize before touching the food and/or food

much of the gym equipment was broken and unable to be used

everything else was top notch, pool, breakfast, gym, room... great money for value

flooring surrounding the pool was extremely slippery, my kids fell a few times and they weren't even running, so use

the location, amazing staff and the buffet breakfast

kids loved the pool and the great breakfast

requested a late check out and they accommodated graciously

7- gym was horrible, a/c

the rooms are perfect for business travelers, the gym and pool are good, the breakfast is good and the staff is warm and welcoming

breakfast, room size

the included breakfast selections did not vary.

the pool wasn't cleaned on the weekend as they claimed it was a prime time to use the pool and hot tub

the smell got so bad i had to pack my kids up in the middle of the night and find a new hotel

walking to pool close to lobby

you will need when you go on vacation planed or unplanned vacations clean quiet place nice gym and

the pool temperature was also amazing

pool was so warm and relaxing

ile not terribly pretty, in a parking lot behind restaurants and a gas station) but the interior of the hotel and rooms were

restaurant wasn't open, shares a parking lot with several restaurants, including tim horton's and mcdonald's

full kitchen ammenities is a nice feature, it is new so most of the things worked

really like how well the room service organizes our stuff while they make the bed

the hotel also offers a gym and laundry facilities

pool was not warm

breakfast was adequate

breakfast was such an amazing lay out!!

very clean, very nice staff. the breakfast had variety and it was delicious.

very accommodating for early check in and late check out, due to my work schedule

the gym and pool facilities were nice and clean

nice location and a lot of good restaurants nearby. well equipped gym. nice and modern rooms.

options for breakfast, enjoyed it it was light and filling, we wish the pool was opened but another

swimming pool slide was not opened and the hot tub was out of order and could not be used

gym could use a squat rack but it was very clean and good enough to get a workout done.

laundry facilities were good as well

laundry has no soap available and you have to pay 10 bucks to do one load of washing

staff didn't aware us that the laundry and the kitchen would not be available must of the days of our stay

nothing - it was perfect. we needed a kitchenette and laundry facility. this had it all.

on site laundry. tv in each bedroom. front desk attendant was exceptional!

room was not kid friendly, wires and dishes were accessible to kids, laundry was gross

it was very clean and love that it included breakfast and laundry services

room and breakfast

breakfast was hot and tasty

delicious breakfast

swimming pool wasn’t in service, one of the main points for booking, there were kids running up and down the corridors at night and the air outside full of dust from the

ev chargers in the parking lot were easily accessible and easy to use

decent room great breakfast

very good breakfast

noisy with a ton of kids staying

401 staff extremly friendly & helpful fantastic hours for pool, gym & restaraunt free parking & wifi

now is practically see through the restaurant on site took a long time to answer the phone for room service but it didn't take long to get

right off 401 staff extremly friendly & helpful fantastic hours for pool, gym & restaraunt free parking &

parking was great, the hotel is quiet, free wifi, the staff were friendly and very helpful

arrived and were told the room with a spa was unavailable due to water damage which was a lie

there is no room service on the phone options, and not at the online site

the room, pool, and valet parking was exceptional!

staff was very nice and the rooms, fitness area and pool were very nice

i wish the bar stayed open longer

next to transit and yorkville neighborhood, spacious rooms, clean, wonderful breakfast and pool

love the room and the bar and coffee shop

we had been to the bar previously and that made us decide to stay here

welcome drink - friendly & helpful staff - the gym: big, clean, well-stocked/current equipment - complimentary nespresso - on-site currency

sure if the staff is trustworthy, because i left a pair of sunglasses on the bar counter and in less than an hour it was missing and i was told “no camera is facing that

terrible breakfast and overpriced

com that kids cannot use pool outside 9-12 or 4-7, this is so stupid, why would i book a hotel with pool,

breakfast was excellent

staff are so helpful and friendly rooms really comfortable room service excellent

the kids were treated with toys on the day we arrived and when we got to the room there were cute

gym under reno i guess, wish this was stated before i booked

wifi renews everyday and only 3 devices allowed. the counter and living room table were dirty.

wifi was weak in the bedroom. fine in the living room, much less so in the bedroom.

have allowed an early check in for us around 12noon and we had a late check out as well and they have stored our

we love its kitchen which has cooking essentials.beautiful interior and very clean area.

we did not engage room service or any extras but it worked well for

bath should have bars to help older people to get out of the deep bath

pool is small, no lounge area, no hut tub, tough to get to

service was inattentive and stuffy room service made several errors

wish it had a hot tub. more spa availability

gym was underground i

7 room service charge,no bathrobe or electric converter, concierge)

felt like a loft apartment

room service come at early morning knock on the door wake us up

only downside was their dinner room service wasn t running the day i arrived after a long-haul flight so i had to go elsewhere

wifi connection

no power bar or electric outlet to connect all our electronics

really a fault but had packed the swim suit was looking forward to using the pool - it was closed for repairs

everything, a wonderful relaxing time. the bar staff just superb

for example, call for a bottle of water resulted in room service delivering filtered

the pool was closed, it was so disappointing but they more than made up for it

breakfast way delicious, especially the sour dough pancakes

breakfast was delicious - plenty of selection, healthy, fresh ingredients

would have preferred buffet style breakfast

breakfast in restaurant joni was excellent

breakfast was great

appreciated early check in, room was fairly clean. staff were very considerate and responsive.

pillows, window view, room service supper

we especially enjoyed having eden serve our breakfast on most of the days of our trip; she was delightful

had a great breakfast. our grandchildren loved the room and the pool. they said it was 'fancy'

hope i

they changed my room saying it was better but we got a terrible sofa bed for the kids instead of the two king beds that would be much better and we still had to pay more

staff made early check in easy and convenient.

good food options for breakfast/lunch/dinner

wifi complimentary hot & iced coffee and wine hot shower any time of the day clean 5 min walking

appreciated the doggie gift bags and no additional pet fee

when they were out of the dessert i wanted for room service, they brought up a different similar one for free

and we were grateful for an unexpectedly early check in so we could dress in the room for an afternoon event

wifi cuts often

i also had the choice of room service or go down to the bistro to eat

also, there was no room service and no in-room coffee available after day 1

i love the gym

am not sure why the restaurant is only open for breakfast which is fine

they upgraded our room for free and gavce us a late check out time upon rq

the facilities were good with gym, pool, sauna and a squash court on site

location and early check in.

friend to visit and they said it was very comfortable and the restaurant was pretty good for breakfast

lacks 24hr room service and no 24hr resturante.

we didnt have breakfast

t buffet) - the hot cocoa was a nice touch

to go thru lobby to get to gym/pool also there is no place to sit as you change in the gym

we had an early check in and late check out which was greatly appreciated.

coin laundry with a conveniently located gift shop in the lobby that has all essentials

i love to take a bath, but do not like to showeri also liked the computers next to the bar that i was allowed to use

hotel facilitated early check in when we arrived at 9am

are very friendly and accomodating of our request to extend the parking,early check in at 2pm and late check out at 12pm

self service laundry, barber shops, super market (fresh co) and couple of other shops within walking distance

we put them on ourselves, but even though they were fresh from the laundry they still had all sorts of long, black hair on them

only thing not in kitchen was baking sheet

just gave us a room with a kitchen, calling that an upgrade

was tiny and there was a bit of mild on the ceiling and lots of paint peeling in the bathroom and kitchen area

i really liked that early check in and late check out was complimentary

the location, restaurant and bar options, all work perfectly for me whether solo or

clean, pool

easy check in/out. parking.

also room service for cleaning was only available upon request 1 day prior (this part wasn't exactly

liked pretty well everything, i just didn't like having to book a time for the pool because i didn't know if we'd be back at the time we chose

d it

rooftop gym

nothing actually bad but the gym could have some more equipment

great location, staff, laundry room for guests, they made usa feel like home

the front desk staff was very friendly and accommodating, and the gym was functional

glitch with the computer system ending up waiting for more than an hour for breakfast to be served, 1st day of the stay wait was about 1+ wait for bf

there is a pool table, laundry and pingpong on the second floor

laundry card doesn't accept coins

great facilities such as laundry

location and the laundry facility.

great fitness facilities next door and dark horse coffee shop is great too

having laundry machines in my room.

the gym is well equipped

trying to change $25 for late check out we're told check out was at 3pm and then they said it was at 11am so be careful

gym was awesome! also very clean

the location was good for the kids to walk around.

need more than one person at the omelet station for breakfast when the hotel is full.

my kids were happy and are looking forward to our next visit.

kids loved the indoor pool and the saturday-sunday buffet

gym and pool are workable but definitely needs a refresh

my grand kids enjoyed the pool and we enjoyed the hot tub

there is cooking stuff in the kitchen, and you can also take a short walk to the nearby restaurant

the kitchenette was small but sufficient for making a quick coffee/tea, and the fridge in the room was

the bed and the bathroom facilities. there was also a kitchen along with a microwave.

second floor has a nice seating area and kitchen and the roof top balcony was awesome

was actually a hostel, with a communal kitchen and shower

paid xtra for the breakfast and it was not very good

the hotel has a pool and a gym, which is really nice

i did have breakfast one day and it was fine

noisy team of kids

the room was very convenient with a microwave and paid laundry facilities

i was sick and they allowed me to have a late check out which i really appreciate

technology in room hotel is terrible. wifi constantly drops

wifi was weak and spotty, staff could have been more friendly.

as well as having a coffee machine in the room there was also tea and coffee in the foyer and breakfast was very good

i think my favorite part was the breakfast - did not expect such an abundance and variety of food

wish they had a hotel bar or restaurant, or even changed up the breakfast (defrosted muffins) now and then (-)bar sink did not drain. no mini bar stock. crumbs in the pull out. (-) there is a bar across the building with loud music that kept me up until past midnight (-)garbage in the minibar; no bags for ice, slow drain in bar sink

very convenient, particularly with the in-house restaurant and room service

the room service was among the best i've experienced, considering i stay in hotels 5-6 times a year

reception was uncaring, unreasonable and didn't even try to accommodate our request to check in early

the upper floor gym is lovely and has a nice view

room service menu was out of date

of drinks at the lobby bar exorbitant

st and food was delicious)

loved the club lounge, the kids really enjoyed that experience

kids loved the indoor/outdoor pool feature and the room service was prompt and the kid's menu was reasonably priced and tasty

had close parking and a restaurant that had good food for room service.

front desk, bar staff, housekeeping were all wonderful to interact with

i understand we could call room service but we are there to be a little lazy and don t really want to get dressed

cleaning and room staff, and the laundry service.

we had a massage in the spa which was the best i ve ever had

they were fast, attentive and amazing with our two kids ages 6 and 3

the swimming pool and the location.

facts : i arrive with my two kids after

experience staff amazing bar and pool exceptional they want the extra mile to celebrate our wedding

nice indoor pool and restaurants

great place, the bar have live music

enjoyed the bar very

lobby lounge and bar was lively and welcoming

the cleanliness of the room, wifi, location of the hotel, and friendliness of the staff.

were upgraded to a junior suite with view of the city staff were lovely and very helpful room service menu very good as we arrived after

room service options are only french food

kids loved the pool it was very clean and modern rooms

kids and i had a great 3 day stay at the hilton on richmond street

were woken out of sleep by a fire alarm that kids had pulled on the 23 rd floor and had to have fire dep

we had kids traveling with us, or else it wouldn’t have been an issue

amazing. washing machine, tumble dryer, little kitchen. amazing views of the city.

no pool no food options

it was a large room and i loved having a kitchenette.

spacious studio room with kitchen and laundry

great to have kitchen there and nice sitting area

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

massage in the spa was great but overpriced in my opinion

room service was very fast and everything was amazing

we used room service and in room dining quite a bit too

lobby area- bar was great, location excellent, staff was very good as well. very clean.

i had lunch in the bar which was very good and the menu while small had a very varied choice

the bed was huge and comfortable and the wifi was excellent

great location. spacious lobby. nice sized room. nice lobby bar with a great happy hour.

not offer room service for food, some rude employees in the reception, cleaning in the bathroom

location. comfortable rooms. excellent breakfast, with particularly welcoming staff!

pool is very little

it had a big bathroom, kitchen area, and two bedrooms

so nice clean lovely quite everything was great all the amenities are available in the room kitchen stuff bathroom stuff tv just if we could log to our netflix on the tv could be awesome need

great location, very helpful staff, and having a full-size kitchen was a big plus

family room (107) has three large double beds and a great functional kitchen

the room we had even had a kitchen with was surprisingly nice