so easy to get to after a late flight with kids and they get to wake up and have the breakfast.

facilities, laundry room, gym and breakfast was great.

always ample parking, good wifi connection, good quality free toiletries, and the vending machines are stalked with a

over picking up the hotel shuttle at the airport, but sorted by the bus coming back for us

by contrast, this best western is in a much safer neighbourhood; the parking lot is better illuminated, and the whole place is superior

felt like home with full kitchen

some kids running in the halls at 3 am.

my kids really enjoyed the pool and my husband enjoyed the gym

all staff , breakfast, check in, shuttle. very pleasant and friendly. hats off to them.

kitchen and bathroom sink did not have warm or hot water. the shower did.

and they sent the driver of the hotel and not anyone responsible for the laundry

facilities (the gym

a pool and exercise room help work off a two helping breakfast

late check out arranged no problem

the lady shuttle driver was very friendly and helpful would definitely recommend this hotel to our friends

also has laundry

there was not any dislike however the parking lot seemed pretty tight with all the snow etc

breakfast buffet had a variety of items, kids using the waffle maker

no parking fees, which makes a sharp advantage compared to 2 hotels in the vicinity that i have booked

love that they have gym and indoor pool

friendly staff breakfast was amazing

included breakfast and the beds were so comfy!!

spacious room with a good buffet breakfast.

my info said that breakfast was included - when we got down for breakfast the host said it was not included

internet was intermittent, breakfast options were limited.

staff, amenities, location, breakfast buffet

breakfast was so good for an adult and for a kids

property is away from the airport traffic yet still offers complimentary shuttle

night shuttle service was a cab company. not clear as to what to do when at airport.

breakfast was so good for an adult and for a kids

easy to find 2) staff were friendly/helpful 3)accommodated early check in request which was very helpful 4)check-out was

parking was abit tight

not al all but need more power wifi and more tv channels that all

tight parking spots

very old, too much expensive, they let us wait till 3.30pm with kids to get the room

uninterrupted wifi is really good, i joined my office calls without any trouble

the pool was nice and the hot tub was nice and hot

to covid pandemic, restaurant was closed, spa was closed and min market was really bare of essentials

place was run down and did not feel comfortable to stay with my kids there for the lack of cleanliness

there is everything you need for a good holiday: we used the pool, laundry, bistro

there is everything you need for a good holiday: we used the pool, laundry, bistro

breakfast, few seats available for al the clients on the weekend and the food variety was not

good breakfast

parking was great

i liked the breakfast ud83dude0b i would definitely stay again

they booked a shuttle to the airport for free

swimming pool gym location

the included breakfast was excellent, and the pool and hot tub area were so much fun!!

bar hours are very limited (not open until 5:00 pm), the selection of alcoholic beverages is very

no airport shuttle

hotel had everything you needed and also had pool and gym if required

the shuttle was great, staff very friendly and helpful.

it was in an adjoining bar and grill

they have a great little gym, free coffee and wifi and a truly helpful staff on site

to the season, some facilities such as the gym were disabled

friendly staff, nice little gym, hotel bar had good food , and great prices.

the rooms, gym and pool were very clean

the style, amenities, facilities, kitchen, separate bedroom

swimming pool and hot tub were fantastic

the bed was a dream and the pool / hot tub and the gym was a great bonus!

noisy at night. kids running up and down hallways. room next to me had a lot of noise.

restrictions, but breakfast was not that good in terms of variety, especially for families with kids

great location, free breakfast was amazing, you can walk to steelers or pirates games.

modern room,very clean,good breakfast,good location,easy to find local stores,friendly staff,i will future visit

he had no care for me and my small 3 kids

just across the road, comfortable rooms, food in the hotel was great but not free obviously, wifi was great the first few days but then was okay, i will

shuttle service is always on time

the shuttle broke down but was quickly replaced

free airport shuttle and driver who helped me with my bags warm cookie on arrival

only gripe was when we were finished with our room service the house keeper left the plates and everything in a corner of the hallway

the breakfast was great and the hotel itself is very aesthetically pleasing

the laundry machine was out of order

suggest to have more coin laundry set or have the wash and dry all-jn-one

the hotel is close to airport with shuttle. the front desk very courteous and helpful. clean

s reception and breakfast staff they have allowed us for late check out

the shuttle was easy to find and a smooth trip from the airport to

spacious the room was, how well done the bathroom was, the gym, pool, spa and sauna were perfect for relaxing after a long flight

bed and breakfast as great also the pool

was great to use all facilities for free: gym, sauna, pool, felt wonderful before a long

pool, gym, hottub and one of the elevators were not in a condition where it would be usable

breakfast area too small, tv channels unreliable

that they had laundry on site

from my family after being essential and working 12 to 16 hour days and coming home to 2 young kids

the gym facilities need some upgrades.

shuttle to the airport was on time as well

airport shuttle on schedule and well organized

had expalonied i was needing the sleep as per the late check out and they put me next to the dumpster and it was garbage day in the am

soaps, and the breakfast was fantastic. the late check out was a blessing

pool available

room service should be done on daily basis.

i wish the hotel had a pool

the breakfast was great great location

room was clean breakfast was tasty

a similar price a person could stay closer to the airport and have a full service hotel, with a pool, gym and restaurant

breakfast was fresh and perfectly arranged and area very

new to canada but in a first ever for me ,i was charged for requesting early check in and it did not matter that i was a best western rewards/loyalty member

one night before our early morning flight hotel comfortable shuttle to and from airport amazing restaurant right in hotel a

no breakfast. shuttle is not wheelchair or elderly accessable. no room service.

surrounding restaurants and spa on same grounds

comfortable bed convenient shuttle

have been more convenient, just minutes from the airport, and the complimentary airport shuttle made traveling completely stress-free

location, staff, breakfast

having a pool &hottub

no room service of any kind

pool was at hotel next door as well as the atm

beds are heavily, great breakfast, staff was so kind.

we loved the gym and the pool, very clean and well maintained.

option i liked that they made up the sofa bed in advance

pool was pretty nice

no room service & the in house bistro has limited hours!

my kids love the pool at this hotel - we have stayed a few times now

location and pool

not fun after a 9 hour flight with kids

no room service

judgement at all they were super helpful when we were having trouble paying for our stay and the breakfast is super good

they didn't have the amazing cookies as usual, since the kitchen is closed, which is understandable

location close to the airport and they offer a shuttle service to the airport which was really helpful for an early

i was really only there to sleep, so i didn't bother using the wifi

also allowed us a late check

the pool and gym were great as well

also enjoyed the fact that windows faced golf course, so very quiet

towels available at the pool and there was also a shower there

the pool and hot tub was a hit with both parents and kids

loved the pool, no smell of chlorine

no spa. gym is small and swimming pool is small.

only disappointment was pool closed due to covid at no ones fault.

restaurant was good and check-in and dining staff were so friendly and patient with my kids

there was no real breakfast options for little kids

restaurant was good and check-in and dining staff were so friendly and patient with my kids

room service menu was a little blah

we used the free 24/7 shuttle service to catch our early flight and the shuttle was early but left on time as promised

given our late arrival with three kids under 8, this was perfect

also the staff accommodated us with a late check out time

the breakfast!

they took the extra care to help my granddaughter get wifi on her mobile device

very good pool and gym, comfortable bedrooms and a shuttle bus from airport.

hotel has great gym and pool and sauna area ,room was clean and bed was big

staff amazing, clean room, gym and pool

the location was good and my kids loved the swimming pool!

room was superb, access to swimming pool & gym greatly appreciated

ee shuttle bus was great

i really enjoyed how well maintained & clean the hotel was as well as the gym & pool facilities!

no complimentary breakfast

so i couldn't wash my clothes in the guest laundry facilities, before flying out the next day

i didn t tell anyone bc my time was for my kids on vacation

if you can show the cost of breakfast on booking

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

no free parking within the property and quite pricey daily rate without breakfast

breakfast was not the best. few options available. parking is very expensive.

breakfast was good with a good selection to choose from. courtesy airport transfer.

i was very tied didn't had the chance to go for breakfast.. i slept in.

nice simple room used for 2 nights layover. excellent wifi speed. very good breakfast.

haven t use it), convenience store, bar

our whole week in dominican the staff congratulated us on our wedding and asked if we needed any room service for the evening

could have been nice to have room service available but i understand of course that covid complicated things, but other than

jaccuzi and pool were grand, sauna was a joke sadly but im from finland, so

perfect location and loved the shuttle service to the

kids were playing basketball down the hallways

limited bacon), gym and pool were nice

they have a nice gym, the breakfast was great and the free shuttle service to the airport.

of the pandemic every thing is a bit different with room service i hope by due time we will have some normalcy

the hotel rooms, they had everything we needed and we were pleasantly surprised to find a small kitchen with appliances, cleaning products, etc

rooms, free upgrade, free late check out

the room with laundry facilities was amazing

loved the kitchenette and bed waa comfy. great view

it was real clean and very comfortable and the kids love the pool and breakfast was delicious..

a kitchen oven to cook on and a table to sit at and play cards on with friends was awesome

pool was a nice bonus

too early breakfast

layout of the double suite was fantastic, it was clean, all of the amenities in the kitchen were great

did not have breakfast as the function we were attending had a breakfast included

should be a kitchen to serve evening meals

just enough for our first night stay family after 30 hours flight the bus shuttle from airport is what we needed with six members and six

don't like that the pool and gym were closed down due to covid

room (2 double beds and a sofa bed) was very large, and included a small kitchen area (coffee machine, microwave and sink), which i wasn't expecting

very clean, free shuttle bus from the airport, staff always kind and available

shuttle service to the airport

good hotel for overnight stay for airport travellers. good shuttle service.

we had fun down stars at the bar for drinks later in the night and your bartender was amazing such a wonderful man

hotel with all the basics, indoor gym and swimming pool

location to the airport, great beds, wifi, and shower

shuttle to the airport is way too small and can never accommodate everyone

it is a bit pricey, pool looks dirty, not much gym equipment

room was great and the hotel has other facilities such as the gym and swimming pool although i did not get around to using them

breakfast, the pool, and the overall ambiance

booked believing there was room service so that i could get a meal after a long flight

shuttle bus that goes to the airport and back every 30mins the friendly staff most esp lorna and

pool and hot tub

i understand it's due to covid, but it can work for room service only

the wifi took a while before it was connected. the process could be a little faster and easier

the room was very spacious and the pool was great as well

incidentals are things from a bar or food at the restaurant

to covid it was unexpected as all the public pools are open we were looking forward to taking the kids swimming other than nothing bad to

the room service d the restaurant crews was above and beyond

liked everything however we were told we couldn t order room service you have to actually go to the restaurant

loved everything, the breakfast and complimentary lunch was awesome ans well presented

breakfast was great, location was exactly where i wanted to be

breakfast is good

pecially with kids) that they could charge even more

the kids loved watching the planes from the window of our room

convenient for early flights with kids walk in and out of hotel directly into terminal 3 and very accessible via train to union

room service prices were very high.

convenience for west jet early check in

close to airport and used the gym hotel allowed us to check out at 2pm

we were allowed a late check out as we had an evening flight

very modern, clean & next door to shuttle to airport terminals

allowed for late check out when flight was cancelled

the bar and dining area nice and the design very

there also is a rather small swimming pool plus a hot jacuzzi, which worked well with the kids at the end of the day

i liked the gym, and it is so close to the airport

but, otherwise, it was fabulous to stay there and my kids loved it as well

bar and restaurant prices are a bit steep for what you get

supper clean, awesome pool, very accommodating staff. will definitely come back!

lovely staff, decent gym, good wifi, room was clean and comfortable

thing when we called the hotel number to check the shuttle it was giving us the wrong shuttle station to stand by so we missed the first one but

i just showed up to the hotel after booking hoping there would be an early check in and the lady at the desk was so kind and helpful

large pool & spa facilities that are 24/7

just kids were loud all night but not hotels fault just rude guest

very close to airport with convenient shuttle service

cleaning staff did not visit the gym

gym equipment is very limited and falling apart

the morning breakfast buffet

don't expect early check in or late check out

quiet area. water available for guests in the gym.

the shuttle service and the friendly welcome went enter the hotel thanks

i also liked that there was a free breakfast provided to us, and also the gym

breakfast gym clerk put me in a top floor corner room, after i asked, very quiet. shower is nice

shuttle bus schedule was not great.

the bar and restaurant felt more like a cafeteria than a place to relax in comfort with friends

the gym and swimming pool are really small and comparable to

slow wifi, small rooms, we had a room for four but the beds were not comfortable for two persons

no outdoor swimming pool

very clean; towels were soft and not crunching

i had a room near the laundry room it was supposed to close at 9pm but laundry machine was still running at 11pm

location, liked microwave and refrigerator available with convenient ice machine and laundry

guest laundry, even though the washing machine only had one choice of cycles and water temperature

the bed and location, liked the vending and laundry services, liked the view, when i made a booking mistake it was easy to

had a laundry room which was convenient

hotel was perfectly situated, room/bathroom was clean, shuttle back to the airport was quick!

small complaint: when i emailed asking about shuttle service i didn't receive a response, so i arrived at the airport unsure how to get to the

very friendly staff. hotel is located by airport for quick access. great shuttle service.

very comfortable quiet room. would definitely stay again. free shuttle to and from airport.

clean, brand new, good shuttle and quiet-nothing fancy, but good value and very friendly staff.

room service was prompt with delicious and affordable selections

the location was central,the hotel was quiet and clean..there is also a laundry

booked for 2 adults + 2 kids but hilton green claims that they only received info as 3 adults

my kids and i enjoyed our stay and will surely be returning again

i was clean and comfortable, my kids loved the pool and it was close to everything.

gym is small, heat pump in room very noisy, breakfast may be improved with more variety of food

breakfast was excellent location is good near various restaurants and shopping areas, the whole

i’m impressed that the hotel has a laundry room

nice selection for breakfast, appears as fresh new building and all the facilities

i was also able to use their gym that is very convinient to use

breakfast could be better, some days the room service didn't organized the beds

room was clean and comfortable, the pool area was great for the kids and the water was warm!

room was clean and comfortable, the pool area was great for the kids and the water was warm!

room service staff, they knocked on the door of my room 3 times in half an hour, i told them i have

rger theory) and great gym facilities

spending hours at the laundry mat to ensure items are safe to bring home

location designated smoking area trash room laundry

i like the fact that there is a kitchenette and laundry.

on the hallway from other room’s cooking ,and the room wasn’t clean, the broken vending ,and laundry machines really stop my steps

pet-friendly and offers a fairly large bathroom shower & kitchenette.

great breakfast… very friendly and accommodating staff.

the breakfast is great the cook is so nice that’s such a great way to start a day

everything and the breakfast was absolutely amazing.

clean, good price,good breakfast

the free breakfast included is a+++

the hotel has in the lobby play tables that our kids loved, and as well a good swimming pool

the pool was great too

the staff was taking custom orders for egg dishes - for elderly & kids, which was something new and surprising

i didn't use the gym or pool but they were available

shuttle driver was impatient and took off with one of my bags as i was helping one of my (three) kids for a moment - i had to call the hotel to have him come back and drop it off, and he had a lot

free wifi and cheap

it was clean! pool was awesome for the kids.

i teach my kids to be super quiet at hotels

the rooms were well-kept, the bathrooms were spotless, and the parking was convenient

convenience store and a gas station, restaurant and coin laundry are available in the same building complex

the pool wasn t open as it s still under construction. that about it .

resort should have separate parking for people staying at the resort

we were disappointed about lack of room service breakfast

no info given about wifi password

we saw there was an indoor pool and fitness centre but we didn t have a chance to use them

kitchenette is obviously almost rundown and out of date

layout of the room is perfect with small kitchen, small table, living room

comfortable beds and layout, conveinient with kitchen, great size, friendly staff

kids loved the pool and the basketball court and used both during our time here

helpful staff, location, breakfast, pool, great size of the room and kitchen included for preparing simple

be better if they extended the breakfast to 10 am during the weekdays

the location, cleanliness and staff from the reception to the breakfast and room. goos job!

didn't use the pool - not sure it would be a draw for us.

i travelled with kids

fresh fruit, healthy food and hot options for breakfast.

new facilities and good breakfast, spacious suite.

yummy breakfast and small evening meals

negative timing of breakfast 6-9 is too short of window if the change it to 6-11 am will be

the night, all outlet powers were down, except ones in bathroom and kitchen

the hotel is up-to-date and clean; the room is spacious and we love the private kitchen

location,room gym pool towels

the pool.

laundry facilities were complimentary

gym fully equipped and pool water warm

gym fully equipped and pool water warm

great customer service, breakfast, clean, close to everything

the breakfast and location was fine

guest laundry onsite if you’re staying longer

breakfast. although the waffle maker was out only on some days which disappointed the kids.

staff were friendly, breakfast was great

breakfast was okay. it is what we expect although adding more fruits would have been better.

one of the highlights was the complimentary breakfast, which offered a good variety of fresh and tasty options to start the day

room was big and clean, has a fridge, microwave and keurig machine, plus complimentary breakfast

indoor swimming pool, workout room

kids loved the pool, and t just how nice everyone was, loved that they could buy stuff at the front counter

the staff were very friendly and helpful. the food in the hotel's bar was very good.

y more than many other hotel pools we have used), and our kids

5+ stars highly recommended pool opened from 6 am to midnight free parking

beautiful pool and sauna

5+ stars highly recommended pool opened from 6 am to midnight free parking

location staff room parking checking in and out was express thank you

they are very flexible and staff gave us early check in without charging extra

parking, free internet, free breakfast, friendly staff, location is close to major highways, and

spa was amazing.

free parking & wifi

great location, and very helpful to have a little kitchen and a laundry (though it didnt work).

hotel does have a lot to offer with full kitchen and laundry

more than one room (full kitchen, laundry)

booked this place because after a certain time of travelling we wanted to do laundry

the bedroom was very comfortable and there was a well-appointed kitchen

they have small gym and a pool

beds were super comfortable and gym was nice

excellent breakfast and freshly made. clean and exactly what was needed fir my family stay.

location in the city with ample parking

breakfast was wonderful, room was quite clean and actually everywhere was very clean

pool process and cleanliness was great. room was modern and clean

pool was under maintenance.

breakfast- was actually only for 2 adults nad 2 kids

very good gym and swimming pool, great breakfast

are available at the poolside

friendly clean pool breakfast

the pool was great for kids.

the pool and the gym are good for small children too

kids loves water slide and pool

great breakfast. kids had a great time at the pool. will use this chain of hotels more often.

the gym and the pool were good. we didn't have any issues.

very clean, pool was nice, room was great.

i love that it was homely. the kitchen area was perfect and love the space in the room

the on-site laundry facilities were a bonus along with the swimming pool

breakfast was great and exceeded our expectations especially as we had 3 kids (omelette, breakfast

you can also enjoy the nice gym and pool

everything was perfect, the only thing i didn’t like was the pool that had cold water.

nice big rooms, pool and gym area

i didn't like the fact that the hours for the pool and gym close early and open late!

and microwave in the room; we got to check in upon arrival in the am; friendly staff; pool was a good temperature and not a great distance from my room (or any room, really); pool hours

the facilities are great for kids and families as well.

no towels at pool kids had walk to room wet

the pool is kind of cool with the jets and current. the gym was fairly well equipped.

i had a great experience. great gym too.

no breakfast options room service = i booked for 4 guest and when i got into my room they just left 2 towel

the coin-operated laundry was very much appreciated for my 5-night stay

very clean comfortable bright, easy access to airport , lots of parking

room service were a little reluctant to visit even on alternate

rooms, good gym and pool

fantastic stay. very friendly and helpful staff. great location and plenty of parking.

i booked there was no indication that the pool and gym were not available or working

should be called snack for kids should never called breakfast - they packed in brown bags (cold small muffin, yogurt, apple

the kids and i loved our room. king bed with sofa bed and huge tv. the room was huge

the pool and gym were closed

strange kids was screaming in middle of night near by rooms at corridor

in-room bar fridge and tea & coffee making facilities no cupboard: fine for one night, but room constantly

drake hotel is in an awesome location, surrounded by great bars, restaurants shops, and it's so easy to walk the whole neighborhood

nice atmosphere, friendly staff, cool bar & room. will come back.

aware this hotel has busy bar areas and some rooms overlook a busy queen street west expect low noice due to both

hip and cool place, with a nice rooftop bar and a restaurant

staff room location gym

property’s pool is super family friendly. i really appreciate the family friendly environment.

my kids have special needs to sometimes we have challenges but we've never run into any issues at this

restaurant bar had great food and drinks

the pool which is closed at 10 pm

ev chargers in the parking lot were easily accessible and easy to use

was comfy, room was spacious, breakfast is fantastic - a lot of options, waffles/pancakes, coffee is great too

didn’t have time to take breakfast … it’s really a great place to encourage my friends and family to visit

decent room great breakfast

swimming pool wasn’t in service, one of the main points for booking, there were kids running up and down the corridors at night and the air outside full of dust from the

location, accessibility, lots of parking.

it was a comfortable place to stay for a day or two, and they had laundry machines.

of parking, great extras like pool and sauna

liked that we got to use the pool and spa and didn't get rushed out

the gym is little outdate but functional

we did visit the kids centre and he enjoyed his visit

gym and basketball space is what we used during our stay and we enjoyed those amenities

loved the pool and the beds were great. overall the vibe was super

the room service and cuisine at roses is also top notch

shuttle service to local locations very nice