facility are very clean ie: room/pool exceed my expectations

will definitely come back with the kids

the best experience good gym friendly staffs

gym and pool are very big in size too

was cooking my first night came out to say hi quickly, my meal was packed up for my room, joe the bar keep was a gem

was clean, spacious, and had amenities that i like to use such as a pool and gym

the gym was excellent as well

the laundry option is another one

gym is small, heat pump in room very noisy, breakfast may be improved with more variety of food

the room was very nice and the gym was absolutely gorgeous

were a lot of kids running down the hole so little bit noisy the tv controller was not working properly and the

when we finally got to pool we spent 10 minutes there before being bombarded with 15 or so boys with no respect for our

my kids and i enjoyed our stay and will surely be returning again

location, car parking, and wifi

the indoor pool area was so hot that you didnt want to go into that room

on the hallway from other room’s cooking ,and the room wasn’t clean, the broken vending ,and laundry machines really stop my steps

there is a complete lack of basic kitchen utensils, such as at least a cup, plate, fork, spoon.

kitchen supplies

room and the kitchen

location designated smoking area trash room laundry

excellent breakfast for very good value

easy access to the 403 and 407, making trips to hamilton and etobicoke easy, with plenty of free parking

thanks for ruining the stay for our kids during one of the rare occasions a middle-class family like ours could go out together

daily room service, not enough towels

would have been nice to have full service restaurant for lunch and dinner and room service

plenty of amenities, clean, and friendly service. the breakfast was excellent.

kitchen and room were super clean

negative timing of breakfast 6-9 is too short of window if the change it to 6-11 am will be

kitchen sink was clogged, i told the reception but they didn’t do anything, checked in was very

new facilities and good breakfast, spacious suite.

fresh fruit, healthy food and hot options for breakfast.

the pool was cold and needs to be heated

the location, cleanliness and staff from the reception to the breakfast and room. goos job!

hotel pool had cold water, not even lukewarm, no kids area. breakfast options were limited.

free breakfast

kids loved the pool and the basketball court and used both during our time here

maybe longer pool hours

kid friendly,good breakfast.

kids loved the pool and the basketball court and used both during our time here

pool is good

the hotel even has a laundry you can use

they also gave us a room upgrade and a late check out

the swimming pool on sight has a whirlpool and our kids loved it

full free breakfast until 10am, was fresh, delicious and the variety of options was unbelievable

gym and pool in great shape

on,y one elevator and parking lot under construction

good staff clean easy parking nice pool and workout area

very accommodating and professional , comfy beds , exercise room and pool were great

pool was open, weight room also

the staff were superb, room size was spectacular and parking was beyond my expectations

pool process and cleanliness was great. room was modern and clean

it is close to toronto pearson airport and has a pool/spa to relax in.

value for money convenient place food available just next door nice swimming pool

pool and restaurant were closed due to covid19 but its fine.

was perfect way more than i was expecting, the room was clean and cozy the bed super comfortable, gym was very clean this hotel i was perfect

the attached bar was a nice amenity and reasonably priced compared to other hotels i’ve stayed at

good location with access to the freeway and retail. restaurant and bar on premises.

was quiet even though there were lots of kids from out of town on a school trip and taekwondo competition

kids screaming up and down the hallway late at night....

great pool and gym

in the hotel business in dubrovnik, croatia, i always focus on breakfast, bed and bathroom when evaluating a hotel

breakfast was excellent good choices

would have been nice to include breakfast

and bar was not open :( breakfast buffet not available weekdays :( only weekend

breakfast was not only delicious but plentiful and restocked constantly

guest laundry onsite if you’re staying longer

we had a good experience, kids had fun, swimming pool was good

loved how the laundry room is big n spacious, opens 24/7 unlike other hotels

breakfast included, pool, rooms were perfect for family, comfortable beds!

the full kitchen and brand new flooring

clean with all facilities, good gym

breakfast needed more variety

staff , cleanliness , pool and the 24/7 coffee.

breakfast great

e only cheese that was available every day) was out one day (they said it was out in the kitchen too), it was very bad breakfast in the hotel

especially lady in bar & breakfast in the

1 room service lady that's it.

the room was comfortable and good wifi.

of the day that i went to use the gym, it was locked

and helpful check in and bar staff

- polite staff members - cleanness of rooms - free parking slots - free wifi

wifi kept cutting out

dirty, breakfast very poorly, pool not working but when i booked it said there was a pool for the kids

free wifi and cheap

no long-term parking. but hey! there's plenty around!

5+ stars highly recommended pool opened from 6 am to midnight free parking

large rooms, large comfortable bed great pool and sauna great bar and meals great service

the kids enjoyed the amenities, swimming pool and fitness room.

the wifi is very poor.

pool was great

was good, parking was easy to access and the facility was modern along with a good comfortable bed

room was nice, the staff was kind and helpful, the pool was clean, the breakfast was really good and the price is reasonable

the breakfast was exceptional. i definetly would stay there again.

good breakfast

gym had inadequate facilities. staff at the desk and the kitchen could be more welcoming .

in room dining would be great for family with kids

concerned about wifi connectability - slow and inconsistent

staff, room is excellent, gym is very good. overall it is really excellent.

was only one chair in the room, which meant that one of us ate a room service meal standing up

gym equipments were broken tv in the gym can not br changed channel wise elevators - use of card

hotels very clean the pool was very clean. the front desk was very very professional.

the pool is very small.

laundry facilities were complimentary

location,room gym pool towels

gym fully equipped and pool water warm

great location, free breakfast was amazing, you can walk to steelers or pirates games.

gym is very small and crosstrainer did not work. breakfast was very basic.

on the one morning, there were 2 kids screaming from 8

very quiet. good breakfast.

the gym should be expanded

nice breakfast. airport shuttle good. overall good value. would recommend

gym only had 3 machines and some free weights but it was enough.

gym, laundry etc. everything we needed and then some.

the shuttle service was convenient

our son enjoyed using the gym, and we were pleased that breakfast was included

told long term parking was included but had to pay $80 even though i am staying at the hotel twice in a week

the airport shuttle service is free and friendly

included, microwave in the room, tea and coffee 24hrs, comfy beds, clean modern facilities, free parking

room, airport and parking

comfy beds, very helpful and friendly staff. even guest laundry

wifi is ok

front desk accommodated me with late checkout

was well appointed, clean and comfortable well appointed room - cable tv wifi fridge & ability to control the room temp &

wifi

m, pool) were nice

shuttle bus airport-hotel and viceversa every 40 min

has become a norm for cleaning services when staying multiple night)

new to canada but in a first ever for me ,i was charged for requesting early check in and it did not matter that i was a best western rewards/loyalty member

nice rooms , has pool and spa . 8km from airport

no room service provided, breakfast had no option for vegetarian

in but it was no response, when i reach the hotel at 1230 lady at reception let me wait with my kids at the reception for one hour and half without any update as she gives all rooms to previous

liked the bed and spa tub

great location fantastic shuttle service clean and comfortable

kids love the pool, the rooms are nicely renovated.

the hotel is 100% , lovw how theres dennys in the ground, pool, hot tub and gym in the basement

not informed about breakfast -bathroom door creeks so loud that everytime it was opened the kids would wake up

good hotel for overnight stay for airport travellers. good shuttle service.

price was ok, location easy to access, pool

hotel with no bar or food available on pre midnight arrival, not near airport, shuttle impossibly inconvenient,

the bed was comfortable. having a bar and restaurant downstairs was nice.

ack hair on towel), missed wake up call due to room move

tv had some watchable channels shower was nice staff were friendly and very helpful free wifi

bed and pillow, super clean room and had everything you could ask for; fridge, microwave, good wifi, good tv, well-stocked room

no room service, lacking cleanliness. the tub in the bathroom didn't drain properly.

stayed here with the children because they have heated pool and jacuzzi/hot tub

hotel had everything you needed and also had pool and gym if required

the only thing that could be better is to be on the shuttle bus route

not enough weights in the gym

bar hours are very limited (not open until 5:00 pm), the selection of alcoholic beverages is very

very large rooms, comfortable bed, great kitchen. the room is just amazing!

parking availability is good option with little charged amount

spacious room, clean and well equipped kitchen

were able to accommodate all 6 of our family and appreciated the full kitchen with all the utensils and even a dishwasher which helped as we left early for the airport

being told i had to call for shuttle service once i was at the airport

the hotel has in the lobby play tables that our kids loved, and as well a good swimming pool

new and clean, great gym and pool.

second morning we ate breakfast, all items that should have been warm/hot were not

everything was good..breakfast area gets a bit crowded

had pool and fitness centre

stay was just one night to get us close for our flight the next day; kids loved the pool and the room was comfortable & room to stretch

there is everything you need for a good holiday: we used the pool, laundry, bistro

place was run down and did not feel comfortable to stay with my kids there for the lack of cleanliness

to covid pandemic, restaurant was closed, spa was closed and min market was really bare of essentials

the pool was nice and the hot tub was nice and hot

the pool was closed, but the gym was opened

friendly clean pool breakfast

the room was bright and clean. staff was friendly breakfast was great

my kids want use it, i ask staff, they can open for me during swimming pool open hours , free snacks

great spa room

room service not good, first day when i arrived room was clean ,next day nobody clean the room, i

bed not the best. no hot water in morning for shower and not much for our spa tub.

from my drive in to the parking

no breakfast options room service = i booked for 4 guest and when i got into my room they just left 2 towel

the rooms were nice and there was a pool with slide that the kids enjoyed

everything was perfect, the only thing i didn’t like was the pool that had cold water.

pool was small and cold. not enough towels.

the water of the pool was cold.

pool has to be open later. i’m a trucker and i come in late

was looking forward to using the pool, but didn’t bother trying to book a time when i saw how many kids were in the lobby

the gym and pool were great as

good breakfast, laundry room very useful and very spacious family suite

i love that it was homely. the kitchen area was perfect and love the space in the room

gym facilities are decent

the rooms were much larger than we expected, including a kitchenette and lounge area

internet was intermittent, breakfast options were limited.

included breakfast and the beds were so comfy!!

friendly staff breakfast was amazing

my info said that breakfast was included - when we got down for breakfast the host said it was not included

spacious room with a good buffet breakfast.

breakfast and clean rooms

staff, amenities, location, breakfast buffet

night shuttle service was a cab company. not clear as to what to do when at airport.

the quality of the room and breakfast services was satisfactory

good room with sofa and two double beds. breakfast was very good and had wide variety.

the pool was closed, so that was the only thing that we were disappointed about.

very comfortable mattress, nice pool, great breakfast included.very friendly front desk staff.

i wish breakfast was until 10:30 or 11

too bad that the gym and pool were closed. they did state that on their website.

it was clean. the staff was pleasant. the breakfast was excellent.

surroundings with nearby golf course

quiet and comfortable room on 6th floor overlooking golf course

the lovely lobby and dinning area pool gym rooms

good choice at breakfast with gluten free bread available

service desk was below average breakfast area was a struggle

while i did not utilize the pool or gym myself, i did see them and they both looked great from the windows

-laundry facilities, complimentary breakfast, free airport shuttle, etc

we had the king suit, very large and nice and had everything we needed, kitchen was great.

great location, quiet room, well equipped with kitchenette

rooms well equipped, the breakfast was good, the swimming pool was great and the staff was very friendly

enjoy the complimentary breakfast in a bag

i really like the breakfast and the swimming pool.

we saw cleaning was done well at the entrance but somehow the hallway going to the pool was very messy

spacious room, laundry facilities on site and staff extremely helpful

clean room, good breakfast, comfortable mattress, super white bedsheets, overall full facilities of the room

the suite style had a really nice layout, with a small kitchen area which we really appreciated since we brought food in (covid times) and enjoyed a real

had a suite, we didn t expect to have a fully equipped kitchen, free coffee and everything one may need in a small appartment

laundry, gym and pool both helpful for longer stays

complimentary breakfast was awesome

even included a kitchen (stove, dishwasher, full fridge) and plenty of space for the kids

no swimming pool to accommodate kids

beautiful, clean hotel! close to olympium pool

facilities, laundry room, gym and breakfast was great.

breakfast had a very good variety and replenished constently

no pool

breakfast was amazingly delicious

jacuzzi was way too small, and the temperature was way to low and there were kids jumping in the pool and water was splashing everywhere, it was not what i was looking for

- toilet handle was broken, the tiles in the shower has mold, the towels have hairs on them, the spa and sauna were not operating, the room was very noisy

hot breakfast was included with room price and was great, lots of options even for the kids

spa and pool were wonderful, the jets in the spa were very powerful, very relaxing

the pool was fantastic and so was breakfast

good amenities including free self-parking and breakfast.

wifi was good

plenty of parking

wifi could be quicker

pool maintenance created a ton of dust, and triggered allergies for us

breakfast was delicious and different everyday

breakfast was very good with lots of selection

breakfast was excellent

needing to ask staff to be let in to the pool and gym

parking

it’ summer time and my kids also can’t sleep well

not for family or kids

very old, too much expensive, they let us wait till 3.30pm with kids to get the room

many tables and chairs where the breakfast was people shouldn t be so close like that

easy to find 2) staff were friendly/helpful 3)accommodated early check in request which was very helpful 4)check-out was

it was clean and the breakfast was good

big room ..laundry... big and very comfortable bed ...very nice staff and professional .

room location was great quiet. efficient service and fast check out. fine breakfast.

breakfast was very good

very clean!!! breakfast was tasty. staff was friendly.

clean warm good breakfast. staff were friendly facilities well set up

to restaurants shops and the beds unbelievable soft and so comfy swimming pool and gym every thing you need and great price for long stay would definitely go back again if head to

the pool was good and breakfast was excellent

i asked for late check out at noon and was granted that

breakfast was fine but the booking price for a night was bit high 288$.

no ice machines, but called front desk and they sent some up from the kitchen.

with kitchen, balcony

spacious room with a half-equipped kitchen and a comfortable living area.

our stay was only 2 nights but the full kitchen and laundry would have been beneficial for anthing longer

the kitchen facilities in the suite are very helpful and much appreciated however

the bar waiter was spectacular!!! made the entire experience fun and educational!!!

the pool was wonderfully warm and the gym was adequate for our needs

the breakfast was really good. the staff was friendly, the pool was nice too.

the pool was a bonus. breakfast choices were great. very spacious bedrooms.

pool was lovely and warm and we had it all to ourselves

the hotel also has a clean swimming pool and a small gym, which was perfect for a quick workout or relaxing after a long day

paid extra 60 cad to upgrade to club level for free breakfast and extra pullout bed in gaming suite

amazing location, awesome gym, excellent customer service

i flew too early to have breakfast, but had a delicious dinner with excellent service

the restaurant and bar are open until 1 am

the kids loved it and so did we

pool and hot tub area was nicely set up with towels available

good value for the money, pool and hot tub area well organized even during the pandemic time

kids enjoyed waffles and cereal

no room service

free parking

location, restaraunt, breakfast and clean room

the rooms were slightly small for 2 adults and 2 kids but still managable

comfy beds and good breakfast bar to make yourself breakfast

complimentary shuttle service

too bad my kids like swimming but their pool are not available

there is a full kitchen in there too

pool and hot tub facilities lovely and uncrowded

supper clean, awesome pool, very accommodating staff. will definitely come back!

the pool was fun, it's open 24 hours which was really nice

breakfast was terrible

he exuded a genuine pleasure in registering us and later arranged for a late check out when our flight was delayed

the bar was lovely and the bartender was fantastic

our kids loved the pool

good airport shuttle service

enjoyed the 247 pool access with hot jacuzzi cuz i was able to go in past midnight with friends

hotel employee was very happy with the 24 hour airport shuttle because i arrived at 1230 am

very friendly staff. hotel is located by airport for quick access. great shuttle service.

clean, brand new, good shuttle and quiet-nothing fancy, but good value and very friendly staff.

good shuttle service from/to the airport

i really appreciate the shuttle service

proximity to the airport, easy train shuttle to terminal 1 and 3 this is probably my favourite alt location yet because of their set up

i even got an early check in

wish there was a shuttle bus not the train

early check in was great. hotel was clean and comfortable. restaurant was good..

good gym

really liked the location and the shuttle to the airport

they have a pool and a well stocked gym for people who are jet lagged and wake up early or can’t sleep

room was superb, access to swimming pool & gym greatly appreciated

good gym and pool and decent if pricey food

pool was nice and fitness area was clean and well kept

free shuttle service

gym has enough equipment with two treadmill to complete any workout i needed to with dumbbells

i’ve got kids

breakfast is the best

friendly reception staff. great facilities including gym and pool.

staff was great at letting us know when to get the shuttle to the airport

they have a restaurant and bar on site as well

great little restaurant. the pool and hot tub were excellent.

shuttle drivers were polite and courteous

the lack of towels. no towels in room on 2nd day. no towels available in pool/spa area

she offered chocolates to our kids and water for us, and treated our whole family with such warmth and care — it truly made us

easy to access with the shuttle from and to the airport either for a flight or for the train downtown

breakfast was good. the gym and the pool are well maintained.

is a coin laundry facility and great free continental breakfast

kids loved the pancake machine

had a laundry room which was convenient

i had a room near the laundry room it was supposed to close at 9pm but laundry machine was still running at 11pm

guest laundry, even though the washing machine only had one choice of cycles and water temperature

tiny towels. my room was next to the laundry and ice machine., so a bit noisy

the bed and location, liked the vending and laundry services, liked the view, when i made a booking mistake it was easy to

room service was so bad i asked many time about crib but they didn t bring it to room and they

as a guest why pay for parking? why is there an early check in fee?

to the airport with free shuttle bus so could get the train to downtown toronto easily

proximity to airport, late check out and shuttle

the staff was fantastic and the kids lace was clean. the breakfast was also a nice touch

comfortable, lobby and halls are spacious tastefully decorated and clean, easy check in and out, shuttle to airport and back is easy and convenient

and spa were closed but listed on line as being available

pool/jacuzzi area is dated no coffee machine in my room no room service satellite tv was not working due to canada wide power outage but this is not the fault

very clean , strong wifi, very good breakfast, specious room and sport tv channels

and bar was closed at 10pm the night i arrived and no room service

were stuck in the airport overnight due to cancelled flights with two kids

facility like pool tables, or table tennis just to pass the time, especially for the kids

i didn’t tell anyone bc my time was for my kids on vacation

the room service takes awhile to bring up a simple dish. in the time they said

on site bistro was great. kids eat free with your stay big pool

room service menu was a little blah

restaurant was good and check-in and dining staff were so friendly and patient with my kids

bed very comfy. bar tender was so sweet, professional and friendly as was the concierge

was new and fresh looking, even the shuttle

pool was not available saturday night

wifi very slow, room not very clean

it is close to pearson international airport and they offer a free shuttle that we took advantage of to catch our flight in the morning

no pool or gym

the breakfast was good

staff very friendly. room clean, well supplied. good location. breakfast was good.

spacious, clean, no disturbing noise, the view was perfect for the kids seeing the planes arrive

convenient to the airport with free shuttle bus service. great beds!

pool was pretty nice

the noise with kids running down the hallway early in the morning.

clean and good room service

they didn't have the amazing cookies as usual, since the kitchen is closed, which is understandable

for late check out, left for breakfast and we were locked out of our room

most of the facilities like breakfast is not included, pool and gym were subject to reservations, room service is not

left too early to enjoy breakfast! would have been nice to have it delivered to my room!

location and pool and gym

there was good and varied choices for breakfast

the breakfast buffet with ommelet station, free drinks every day and the shuttle to the airport

breakfast was quite good bed was great room was great staff was great

there was a great choice at breakfast and the staff were efficient and friendly

no self service laundry facilities. limited range of dining options near the hotel.

only complaint is that the facilities were off limits (gym, pool, dine in etc

shuttle bus to and from airport

how clean and quiet it was. pool was amazing nice and clean.

location … pool was lovely

the location, pool, spa and staff

really far from the city. no elevators and a pricy laundry

i wish the hotel had a pool

breakfast was fresh and perfectly arranged and area very

no pool and there was stairs to carry luggage but i managed for my short stay.

laundry room should be open at 7:00 am.

the pool was fantastic, best hotel pool experience.

on the bright side my kids loved them & provided some unexpected entertainment for them

the room service food was fast and the food was delicious

location, shuttle, restaurants, cleanliness, pool

modern, comfortable, parking available, wifi stayed connected, good black curtains, good shampoo/soap sizes, had liquid hand soap instead

i was informed there were no laundry facilities in room or within the hotel

, but did tell the kitchen and it came out just ahead of our entrees

i ordered room service for dinner because i just got off a long flight and it was only 20% gratuity

salt water pool was a good addition

room service

modern with big rooms and well equipped kitchen. you have everything what you need. inside pool.

great breakfast

too early breakfast

the breakfast was fantastic, enjoyed the convenience of having breakfast right at the hotel.

nice breakfast

the pool and bar were closed but will open this summer when more cocid restrictions are lifted.

the pool area and reception area

wifi was flaky at best and not continuous, kept cutting putting me on my data plan

nice pool and gym. confortable room

spacious and clean great location free parking.

breakfast was not the best. few options available. parking is very expensive.

didn t have breakfast there but did get a glass of juice and it looked ok

no free parking within the property and quite pricey daily rate without breakfast

if you can show the cost of breakfast on booking

breakfast was good with a good selection to choose from. courtesy airport transfer.

the pool for the kids.

kids were playing basketball down the hallways

pool was too cold

limited bacon), gym and pool were nice

they told us when we checked in that our kids 7 and 11 were $15 extra each for breakfast

estaurants/ bar, pool, starbucks right downstairs)

ym, sauna, pool etc)

parking fees were never disclosed before we arrived and we were charged a spa fee - another hidden

gym and pool for the value

the swimming pool and gym facilities are added bonus

there was a well equipped gym and business centre

the shower wasn’t clean. the gym didn’t look clean either

liked that the hotel was close to the airport, had breakfast included, a 24 hour gym, and 24 hour business center

breakfast included in room rate.

clean room and a good price for room, free shuttle service, good price for parking for an extended time

it was clean, the staff was nice and they had a pool.

i liked the breakfast. kids liked the pool (wish it was a bit warmer). clean and quiet.

service from airport to hotel - room was spacious and comfortable bed - hotel allowed us a late check out at

wifi refused to work

the shuttle starts at 4 am and runs every half hour

breakfast was great, location was exactly where i wanted to be

breakfast is good

loved everything, the breakfast and complimentary lunch was awesome ans well presented

the pool wasn t finished for use!

the pool, the steam room,the sauna all were awesome

good food options and of course the casino

enjoyed the room service, was very quick and efficient

pool sauna steam

hotel was clean breakfast was good. i would stay here again.

there is no laundry service.

and the breakfast was superb

everything and the breakfast was absolutely amazing.

loud staff all night room was above laundry room

plus: bacon, sausage included with breakfast

room, staff were friendly, the breakfast was good and it was nice being close to a restaurant

the room was comfortable. very spacious. breakfast was good.

noted 1 sn, 1 tsn offering only

breakfast was great

the location, easy reach of the airport with plenty of parking

gym - informed duty manager that the treadmill was broken on the first day, out of order sign

was expecting a breakfast of more variety

early but then i had to go spend over twenty on breakfast which should of been included; with two kids i try to stay away from a rush so i was slightly upset about that but it is okay and also i

wifi is free and easy and parking is ample and above ground