the pool is clean where my kids enjoyed it

bad water pressure, no refunds, difficult parking, cold water in the pool

ants in the room and dirty swimming pool

breakfast and staff service

kids enjoy the pool the place was very nice s play area for the kids a big area where you can be running around

the gym was small but comfortable

room service and food overall was great

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

pool

the swimming pool, the room, the view, very clean place. very friendly and professional staff.

service was excellent, all staff were very friendly. the spa is the hidden gem here.

horrible music in the pool

nice pool, terraces, patio, great recommendation from the owner to her friend a french pilot who took us

the pool was not cristal clear

hotel administrator-receptionist-accountant-bell boy-valet parking is a nice guy

huge garden areas, beautiful pool

was amazing the pool is gorgeous the food from restaurant delicious it is like staying at a museum it is

pool sometimes had insects floating around, it is understandable due to the size of it, though

the pool is exceptional and huge, built around the old aqueduct and the grounds are beautiful

the hacienda's hotel is surely the best pool i've ever swam in

great historical buildings and lovely grounds/pool

historic, unique and relaxing. spa on premises. lovely pool and grounds. staff very attentive.

historic, unique and relaxing. spa on premises. lovely pool and grounds. staff very attentive.

internet in the rooms, the pool was not very clean, staff talked in front of our window both mornings at 8am

great swimning pool and restaurants

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

pool is like a little oasis without any disturbing noises from traffic or constructions etc

the hotel is so nice, relaxing, meet with nature at the pool and chill music

very nice boutique hotel, beautiful pool and gardens

perhaps have more options in the restaurant menu and more service at the pool.

the pool looked amazing and also the jacuzzi, we

very confortable space and amazing attention. feels like home. great pool

swimming pool is small but nice and warm

garden and pool area as well as the room.

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t have anything to do with the relaxing place they promote: loud reggaeton,

the pool is great, although it lacks heating

we went to the hotel for a wedding nearby and we were able to park our car inside the hotel s parking lot

main pool only opens friday through sunday

the spa has great services and their massages are truly repairing

excellent facility with a great pool area

i enjoyed the room and the pool and gardens.

the pool area, the pristine hacienda, the surroundings.

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

location was very good. swimming pool, gardens and views were very nice

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

great pool bar!

grounds were fantastic, so clean & well maintained with swimming pool

the pool ., the garden., everything outside the room

the property was large and accommodated many people with pool access

pool where swimming classes are not held daily felt like heated water, very relaxing

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

we enjoyed walks around the grounds and were able to take time to use the pool several times

they offered us the spa to change as they did not have the room ready

hotel pool was the best. food was great. staff was wonderful.

the pool and the gardens.

the spa services

the room was very nice!! room service saved the stay!!!

pool: the pool area was fantastic large, clean, and surrounded by comfy loungers and umbrellas

location. pool was great.

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

the property is clean it was good wifi connection

pool

great breakfast buffet

to swim and stay all day in hotel garden/pool, rooms comfortable and nice, staff very friendly, breakfast excellent, really nothing to complaint about, excellent hotel

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

i asked for room facing pool

liked the garden and the location and the breakfast

breakfast was very good and the food was delicious

booked 2 exactly identical double rooms, one included breakfast, one didn't because 2 persons stayed in it

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

rooms are clean and cosy. the breakfast is really good.

free parking

very nice big split-level room. large bathroom area. good parking. great location. great decor.

the hotel is so beautiful, the parking easy and pleasant and the room was very spacious

beautiful location , amazing pool and great breakfast

pool is not been cleaned

the pool was nice and warm

the grounds are historic and beautiful ! the pool is awesome!

the grounds and the pool are beautiful and very well-maintained

breakfast is amazing, the hotel rooms are good size, grounds always clean

a liquor bar service by the pool could be great in the evening hours

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in mexico

min drive from downtown) and the wifi was decent

delicious breakfast, serene setting, wonderful owners and staff. and great massage.

good wifi throughout

really wanted to swim but the pool was covered up

very nice garden and swimming pool! the room very big and clean. as well the staff very top!

amazing breakfast and gardens

the beds are super comfy and the pool is awesome

the room was to dark and the emergency exit to the pool was blocked with a desk...

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the pool i never

good temperature of the pool

it wasn't clear of the breakfast was included in my fare

place, breakfast, hospitality.

and the place in general but for me the most important thing was the wifi which was excellent

the water in the swimming pool was perfect

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

mperature controlled) and greenery, great rooms, great service

the music is too loud, both in the restaurant and at the swimming pool

the pool and gardens outside are maintained extremely well

all around/atmosphere & ambience including a pool set in a large garden

we arrived and went straight to the pool area for an awesome cocktail

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

beautiful property with garden and pool

the wifi, staff & location were good.

close to historic center with good wifi

they can organise local laundry service

pool was cold, i´ve read that it was warm my toddler did not enjoy because of the temperature

to the garden, the room was so clean, the bed was comfortable, tastefully decorated, there was a pool but we did not use it

great pool and breakfast

they have a lot of activities for kids and also activities like yoga, zumba, etc

gym needs a tv

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom uncomfortable and the beds are not good

nice bar - no bartender

and big room, beautiful garden and pool area

pool, staff excellent, good breakfast included

very clean, quiet, great fresh breakfast and amazing staff

beautiful garden and pool, stylish room, great location. nice breakfast included.

spacious, elegant, pool, location. excellent

parking area too small and you should leave your keys

they have an incredible and fully stocked mini bar but no coffee maker!

valet parking

staff, pool and bar

breakfast and the breakfast environment is really good

we could pull the pool area in our room

i liked the pool. i liked the staff i liked the breakfast,

hotel is small and nice, you need to know the pool is not heated but it's normal, the water is fresh and fantastic for spend the day among the

hotel is ok, nice pool and patios, breakfast is cheep, but the room was awful

i booked it because it was close to center, had a pool and looked pretty in pix. very clean

breakfast was good, lunch the same

if you like resorts, where you can get drinks and massages and meals and sit by the pool without leaving the premises, this is a good place for you

the pool was really nice, and the quality of the food and breakfast was great

delicious dining al fresco - free breakfast

i will definitely return, but book a room overlooking the pool area

they have wifi just at the lobby but they were working on that

it has a little cozy restaurant and swimming pool

bit dated, holes in the bed sheet, wifi only worked for a few hours.

pool

the pool is a bit too deep and they don't provide floating devices for safety

the pool was small but lovely and the rooms were very clean

room needs an additional lock because child could open the door anytime and jump in the pool

the pool is small in order the number of romos

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with them through the pathway next to the pool but there were no

the garden and pool area were very nice.

pool was very nice and the water was at a nice temperature, it's great it's just a 10 rooms space,

he found us a driver, and he communicated with a local spa to book us appointments

amazing swimming pool and privacy

there is a nice pool and food is served outside the rooms, which was a great touch

sad was couldn't have stayed longer to enjoy the lush grounds and pool

pool was not so clean

parking in the master suite, king size bed & calm

parking under the room was nice

location only 5-10 minutes walk into the centre, rooms are good and there is a small pool and lovely walled garden

good room service