breakfast and staff service

the gym was small but comfortable

room service and food overall was great

hotel administrator-receptionist-accountant-bell boy-valet parking is a nice guy

service was excellent, all staff were very friendly. the spa is the hidden gem here.

no hot water. bad food. ugly decoration. cold pool. hard bed

pool

horrible music in the pool

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

nice pool, terraces, patio, great recommendation from the owner to her friend a french pilot who took us

the pool was not cristal clear

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

the pool is exceptional and huge, built around the old aqueduct and the grounds are beautiful

giant swimmingpool perfect both for swimmers and for little kids

of the hotel is unique, very clean, staff is very helfpul and professional, parking available for car, security at entrance gate of the hotel

bad water pressure, no refunds, difficult parking, cold water in the pool

ants in the room and dirty swimming pool

the pool is clean where my kids enjoyed it

great historical buildings and lovely grounds/pool

historic, unique and relaxing. spa on premises. lovely pool and grounds. staff very attentive.

historic, unique and relaxing. spa on premises. lovely pool and grounds. staff very attentive.

internet in the rooms, the pool was not very clean, staff talked in front of our window both mornings at 8am

great swimning pool and restaurants

kids enjoy the pool the place was very nice s play area for the kids a big area where you can be running around

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

pool is like a little oasis without any disturbing noises from traffic or constructions etc

the hotel is so nice, relaxing, meet with nature at the pool and chill music

very nice boutique hotel, beautiful pool and gardens

perhaps have more options in the restaurant menu and more service at the pool.

the pool looked amazing and also the jacuzzi, we

very confortable space and amazing attention. feels like home. great pool

swimming pool is small but nice and warm

garden and pool area as well as the room.

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t have anything to do with the relaxing place they promote: loud reggaeton,

the pool is great, although it lacks heating

main pool only opens friday through sunday

the spa has great services and their massages are truly repairing

excellent facility with a great pool area

i enjoyed the room and the pool and gardens.

the pool area, the pristine hacienda, the surroundings.

we went to the hotel for a wedding nearby and we were able to park our car inside the hotel s parking lot

location was very good. swimming pool, gardens and views were very nice

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

great pool bar!

grounds were fantastic, so clean & well maintained with swimming pool

the pool ., the garden., everything outside the room

the property was large and accommodated many people with pool access

pool where swimming classes are not held daily felt like heated water, very relaxing

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

we enjoyed walks around the grounds and were able to take time to use the pool several times

they offered us the spa to change as they did not have the room ready

hotel pool was the best. food was great. staff was wonderful.

the pool and the gardens.

the spa services

the room was very nice!! room service saved the stay!!!

pool: the pool area was fantastic large, clean, and surrounded by comfy loungers and umbrellas

everything, breakfast, service

clean. end. good breakfast

great pool with “infinity” ledge and apprx 25m length for laps.

the fitness room and pool area were great

the fitness room and pool area were great

free parking

very nice big split-level room. large bathroom area. good parking. great location. great decor.

the swimming pool is very cold

the staff was excellent and hotel was super clean nice pool and garden and the food was superb!

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in mexico

they close the pool the day i want to use it

room need some updating. wifi didnt work in the room.

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

location. pool was great.

pool is the best part

the pool was nice and warm

if i was getting picky, a few tiles were coming off the pool and there seemed to be an excessive use of pesticides killing bees around the garden

however, we enjoyed spending the weekend at the hotel, enjoying the pool, walking around the garden and eating in the restaurant

only negative was the jacuzzi pools- there were two, but the one was not working on some days and they weren't very hot

the grounds are historic and beautiful ! the pool is awesome!

the grounds of the hotel are very pleasant and well kept and the pool, although on the small side, was pleasant to swim in

the lovely garden and pool area are a delight

food, service, check in, garden, pool, everything is perfect

staff

grounds/gardens are amazing, the pool is lovely, the room spacious, well decorated and private and the staff charming and helpful

also the pool was nice, breakfast amazing and the room was very clean

rooms are clean and cosy. the breakfast is really good.

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

breakfast was very good and the food was delicious

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

we arrived and went straight to the pool area for an awesome cocktail

the music is too loud, both in the restaurant and at the swimming pool

hotel, pool

garden and pool

all around/atmosphere & ambience including a pool set in a large garden

place, breakfast, hospitality.

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the food, the room the wifi

and the place in general but for me the most important thing was the wifi which was excellent

the pool was murky and not clean

the grounds are gorgeous and the main pool was super peaceful and relaxing

hotel for a short stay with family, restaurant with good variety of food and good buffe for breakfast

the gardens pool and restaurant staff and location is very nice!

i was surprised that we didn't get the breakfast included as any other stay with holiday inn

was a little confuse with service at breakfast

the wifi, staff & location were good.

close to historic center with good wifi

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom uncomfortable and the beds are not good

nice bar - no bartender

spacious, elegant, pool, location. excellent

the parking lot is inside the facilities

staff excellent, good breakfast included

parking is limited and a bit tight

the included breakfast was phenomenal

breakfast tasted salty both times

breakfast and the breakfast environment is really good

the restaurant served an excellent breakfast, and lunch

the superb little pool at the back of the

the breakfast and the service you receive at it are excellent

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with them through the pathway next to the pool but there were no

room needs an additional lock because child could open the door anytime and jump in the pool

the pool was small but lovely and the rooms were very clean

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no breakfast

no excessive traffic noise, barking dogs, or loud party music

pool had no shallow end, nor a real deep end.

the wifi reception in the room was good, though

clean, nice pool,well maintained, friendly staff,good location, neat zocalo, free parking.

pool

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

nice pool, very clean, very nice

beautiful property with garden and pool

the gardens surrounding the facility was great, the pool was great

the breakfast it's amazing

the included breakfast was served (not buffet) with multiple choices - and was delicious

nice quiet swimming pool area for guests

comfortable bed and delightful pool

the breakfast that was included was very generous, fresh, and delicious

i thought the pool area was lovely

i really like the pool area to relax

we could pull the pool area in our room

i liked the pool. i liked the staff i liked the breakfast,

hotel is small and nice, you need to know the pool is not heated but it's normal, the water is fresh and fantastic for spend the day among the

don't get me wrong, i love kids but it was the only place in the whole

spacious rooms, gorgeous property, good food at the restaurant, heated pool

hotel is beautiful, there are pools, jacuzzi, sauna, gym, gardens

to the garden, the room was so clean, the bed was comfortable, tastefully decorated, there was a pool but we did not use it

no kids menu for lunch and dinner

had to change rooms because the door lock got jammed and the wifi in room 14 was not great at all

also and as mentioned by other reviewers, the wifi only works in common areas and not in your room

wifi reasonable

the wifi never worked in my room or in the courtyard outside .

wifi very poor

little one was sad that the pool was too cold for swimming

room service was prompt and delicious

pool was not so clean

the breakfast is classic mexican food. the pool is good ,the room is pretty good.

nice little hotel with pool and a garden.

there is a nice pool and food is served outside the rooms, which was a great touch

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

sad was couldn't have stayed longer to enjoy the lush grounds and pool

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the people having breakfast which of course woke us up

gorgeous little gem with friendly service, beautiful rooms and pool