the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

the grounds are historic and beautiful ! the pool is awesome!

pool is not been cleaned

lovely swimming pool

they need more staff at the pool

everything was great!! brunch staff pool everything amazing

there is a jacuzzi only inside the spa that is not from camino real sumiya and you have to pay for it

there was a moment when i was rushed and accidentally over paid for room service without realizing it

is a really beautiful place and had a really nice stay thanks to patricia from room service

pool beds are uncomfortable

we enjoyed walks around the grounds and were able to take time to use the pool several times

grounds/gardens are amazing, the pool is lovely, the room spacious, well decorated and private and the staff charming and helpful

no food service apart from breakfast.

the lovely garden and pool area are a delight

staff

amazing breakfast and gardens

the room was to dark and the emergency exit to the pool was blocked with a desk...

the gardens pool and restaurant staff and location is very nice!

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the pool i never

the grounds are gorgeous and the main pool was super peaceful and relaxing

second pool on the upper level was a little dirty and neglected compared to the other pool

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

could be more people helping to serve food and drinks around the pool area and also clean up when other guests

room, confortable bed, excellent bathrooms, noise insulated rooms, good breakfast, a/c works flawlessly, good wi-fi and free parking

to swim and stay all day in hotel garden/pool, rooms comfortable and nice, staff very friendly, breakfast excellent, really nothing to complaint about, excellent hotel

with great view and silky soft cotton begging on comfortable bed, spacious bathroom, beautiful pool and good buffet

free parking

very nice big split-level room. large bathroom area. good parking. great location. great decor.

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

and the place in general but for me the most important thing was the wifi which was excellent

the water in the swimming pool was perfect

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

place, breakfast, hospitality.

wonderful pool, quiet room, and good wifi

breakfast is amazing, the hotel rooms are good size, grounds always clean

had breakfast included and the options were all excellent

termittent once or twice) throughout the entire stay

a nice garden with view to the pool

beautiful property with garden and pool

the gardens surrounding the facility was great, the pool was great

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

nice pool, very clean, very nice

mexico is full of hotels with this type of concept - colonial style rooms, some gardens, pools, restaurant etc

hotel was fabulous, especially the gardens and secluded pool areas

pleaseeeee respect humans who chose not to have kids

and there is this pool with saltwater that was only gor us during the time we were there

spacious rooms, gorgeous property, good food at the restaurant, heated pool

the gym room lack more weights options

breakfast has to be buffet, no menu service and the buffet wasn't the best; a little below average

gym needs cleaning and maintenance

are are excellent, staff at the front are as good as well - the room was cleaned well - the pool area is great and super clean - room are spacious enough for 2 adult and 2 todlers - ample

i liked the gym

there is a nice pool and food is served outside the rooms, which was a great touch

sad was couldn't have stayed longer to enjoy the lush grounds and pool

gorgeous little gem with friendly service, beautiful rooms and pool

the pool is warm, and well located so it has shade and sunlight

pool was very nice and the water was at a nice temperature, it's great it's just a 10 rooms space,

the music is too loud, both in the restaurant and at the swimming pool

hotel, pool

mperature controlled) and greenery, great rooms, great service

the pool and gardens outside are maintained extremely well

we arrived and went straight to the pool area for an awesome cocktail

the wifi, staff & location were good.

close to historic center with good wifi

also the pool was nice, breakfast amazing and the room was very clean

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

booked 2 exactly identical double rooms, one included breakfast, one didn't because 2 persons stayed in it

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

rooms are clean and cosy. the breakfast is really good.

room service was prompt and delicious

parking under the room was nice

pool was not so clean

nice little hotel with pool and a garden.

good room service

excellent location. lovely swimming pool and surroundings. clean room.

i really like the pool area to relax

i thought the pool area was lovely

we could pull the pool area in our room

i booked it because it was close to center, had a pool and looked pretty in pix. very clean

they offered us the spa to change as they did not have the room ready

the american breakfast was very skimpy. the orange juice tasted watery.

comfort, friendliness of staff, good kitchen, quiet place, nice pool with jacuzzi part

breakfast is great and location is perfect, we could walk to museums, shopping and restaurants

parking is limited and a bit tight

the breakfast was very good. the hotel is located close to the historical center.

pool is lovely, rooms are huge, balconies are gorgeous

no breakfast available until 0800 which is a little late.

but it was a lovely place to dine or have breakfast

we had a little balcony overlooking the pool

the breakfast that was included was very generous, fresh, and delicious

pool was a bir run down, with little space to sit

good location near the old city. private free parking

staff, pool and bar

large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

parking area too small and you should leave your keys

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom uncomfortable and the beds are not good

nice bar - no bartender

location. pool was great.

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

the property is clean it was good wifi connection

the pool is not very clean, facilities very old and poorly kept, very pricy for what it offers.

pool and gardens

pool and garden are in good shape

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order and they don’t have room service,

the highlight of my stay was the swimming pool which was delighfully warm

bit dated, holes in the bed sheet, wifi only worked for a few hours.

they have wifi just at the lobby but they were working on that

the room was exactly like the picture. the spa tub was nice for the price.

the pool is a bit too deep and they don't provide floating devices for safety

no excessive traffic noise, barking dogs, or loud party music

bed was very very hard, tv was very small and wifi only worked in common area because the signal was not strong enough to reach room

had to change rooms because the door lock got jammed and the wifi in room 14 was not great at all

ing

wifi very poor

wifi reasonable

added bonus - made new friends by the pool

the pool is small in order the number of romos

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with them through the pathway next to the pool but there were no

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no breakfast

great service and room service from the restaurant

it is convenient with good breakfast and good price

hot breakfast was included and it was very tasty and filling

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

the location,the breakfast included and the right price for all i was looking for.

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

nice pool very clean

pool was not warm enough, there was not water dispensers all the time

clean great waiters in the bar and restaurant.

staff was great, restaurant and pool area are very comfortable and restaurant menu is tasting

pool and spaces

, quiet and good service with spa

wonderful spa and services

restaurant next door is closed during the week and there is no bar open or any service - with us being the only (or very few) clients, the entire hotel had a (+) also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or (+)like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

.

clean, comfortable,good location, friendly staff., secure parking.

there is free parking and the room had air conditioning and a tv, but that's about it

wifi only worked outside of the room

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the shower needs maintenance

attwntive staff very nice garden and pool

the food is excellent. great food. the pool area is very comfortable

everything. staff great. pool good. decent restaurant manager at restaurant was exceptional

the restaurant is excellent; nice staff very hot weather so the pool is great

beds were very comfortable, the restaurant attached to the hotel was delicious, and the pool area was great

loved the gardens and the second pool because the water was at a good temperature even though we went during the rainy season

the heated swimming pools were good

the staff didn't go to the pool to ask if we needed anything, we had to go look for them.

the swimming pool

location, very nice pool, good restaurant

the pool ., the garden., everything outside the room

pool where swimming classes are not held daily felt like heated water, very relaxing

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

grounds were fantastic, so clean & well maintained with swimming pool

great pool bar!

the staff was incredibly nice, the place is spotless, the food at the restaurant and pool are delicious

the spa was also absolutely amazing one of the best massages i have ever had

lovely swimming pool area

i wanted an authentic mexican breakfast and i feel the hotel offered it

breakfast was menu only, so not great for business people in a hurry

also there is swimming pool

loved the pool

little hotel is on a quiet street, nice garden, fair sized pool

also, the pool was important to me

room service is offered

the 2 pool areas & staff are great

pool room clean.

d), and the parking lot was disorganized.

cleanliness wifi

the hotel is very nice. the pool is very clean the room is very comfortable.

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded by gorgeous garden

hotel garden and pool are very beautiful and relaxing

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

the waitress would serve the mexican clients around the pool but never came to ask me (canadian) if i needed anything

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

but no area to take the dog for a walk or any grassy area for the dog to do his thing, all parking concrete and no where to take him, had to walk outside the hotel to a nearby pharmacy that

the waitress would serve the mexican clients around the pool but never came to ask me

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded by gorgeous garden

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

the pool spa is the best!

i like the facility to have room service without extra charges and the location is very central but well away from the noise of

the property is lush with a nice pool and spa

* the spa water circuit is very nice, and the masseuse did a good

the facilities were very comfortable. the garden is very beautiful and the swimming pool nice.

showers were only warm not hot, there were mosquitos by the pool

the pool was a nice area to relax by in the sun

t it was surround by beautiful gardens)

to the climate pool

the pool, the garden

the heated pool, front desk stadf, the food and service at the pool.

you could not take snacks drinks to be by pool

the pool was a nice area to relax by in the sun

showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

to the climate pool

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

the pool was not working properly

pool and jacuzzi

hotel, great wifi, room is very large, king size bed very comfortable

thing i better remember is that the room was big with a big bathroom, also it had a pool, food services and parking with someone checking on my car

lots of stairs with walkways over the small pool

the pool was clean and the chocolate strawberries and wine were exceptional

so private; we enjoyed the pool and private yard in the afternoon

the pool area. warm and kindly staff. the bathroom is so nice.

the pool can be improved.

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

spa was great for couples massage

spa is ok, massages are good

was great in most instances, room service was quick

nice and comfortable facilities, also they offer a very good spa service.

expensive and fruit is not as fresh as other places in morelos also it was hard to get answer in room service between 3 and 5 pm

location was very good. swimming pool, gardens and views were very nice

the swimming pool is nice

was freezing); the elevator wasn't working

the sheets had holes. the heater didn't work and the water in the pool was really cold.

location. free parking. big bathroom.

we couldn't get in the pool

th kids and

specially the pool area

i would suggest adding cards in the room with the wifi and breakfast information as it took us a second to track it down

the pool and surrounding area was very nice

beautiful grounds and great breakfast

the first portion of my stay with my family with little kids (swimming pool, tennis courts, mini golf, futsal)

heated pool so nice and the buffet good too

the gym had good quality equipment, cleaning cloth and cleaning solution was not available as some

liked everything, the only thing i can mention to be improved is the gym as the equipment is a bit old, anyway the running machine was

recreation room and gym would greatly benefit from improved lighting

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

the pool is amazing,the staff friendly and always helpful.

clean, if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

t 70% of the pool) but

location is surrender by the nature, always fresh air but you get to enjoy the resort swimming pool all day, this is the true resort in the mountain

if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

we went to the hotel for a wedding nearby and we were able to park our car inside the hotel s parking lot

amazing place, fountains, garden, pool, comfortable rooms

surroundings and pool area

just swimming pool and spa

also angel at the villa pool

the pool area, the pristine hacienda, the surroundings.

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t have anything to do with the relaxing place they promote: loud reggaeton,

the pool is great, although it lacks heating

garden and pool area as well as the room.