nice hotel good food swimmimg pool heated

i also loved the spa which is in the hotel but semi open with views of the sea and sun beds,with a heated pool

ean, garden, pools)

initially we booked option only with the breakfast and later on ended eating almost every day dinner in the hotel

great hotel for kids and families

bar area poorly staffed with long queue for drinks

so friendly for kids

good for families with young kids

variety at breakfast, lunch and dinner

the facilities were very good, for adults and kids

loved being able to walk straight from the hotel pool onto the beach

pool nicely landscaped and very clean

is convenient from the location, the number of seats by the pool, to the functionality of the room

clean, quiet and a great beach.excellent breakfast

the pool area, evening entertainment and the food selection.

gym good have been better

we were told that we would not be able to use the pool upon check out as our flight was in the late evening

could do with better gym

second, the tiny gym area is too basic

received a room on 6th floor with a good view, breakfast was very tasty and variable. the

little touches like slippers in the room and blankets in the outdoor bar etc

if you get the package with breakfast and dinner, then you won`t even get free water at dinner, but at least you

was very poor , afternoon option of sandwiches at the bar was like eating the day befores kids party sandwiches

the warm pool was not that warm. should warm the kids pool more than the adults ud83dude05

nice vibe of the place, ease of checking in friendly staff good breakfast , good layout shops supermarket and main bus terminal near by had a breeze when by the

amazing staff, good facilities for kids

the pool bar offers a lot of tables where you can sit during the day and in the evening to watch the shows

breakfast was fab and the activities were fab

we didn’t use the bar so can’t comment on that but overall we were impressed with the hotel and would defiantly

bar closed early should be a seperate pool for kids too many people smoking around the pool area

kids pool very cold, for jan/feb stay kids club place had absolutely nothing to do or play except few

only for 5 mins as the maintenance guys came very quick too but lucky we had cocktails from the bar with us plus a screen to watch tv so not a problem either as it was quickly

breakfast from 7:30 to 10:00 lunch 13:00 to 15:00 dinner 18:30 to 21:45 between those times also

bar is not in every room, you have ti rent them for a minimum of 1 week for an extra cost

no entrance for them for covered pool or area with swimming pool for kids

breakfast selection was the same every day in unique lounge

breakfast and dinner had enough choices, although egg to order was a bit of a hassle to get

particularly bar and reception staff

gym is not really a gym, several machines are broken and others are outdated

many guests go as early as 6am or 7am to “claim” their spot on the sun-beds around swimming pools by leaving their towels for the entire day and not even being at the pool

free shuttle buses to playa del ingles - there were always activities going on in the swimming pool area

pool was very good and everything was very clean

breakfast, good choice of cooked items, omelettes very good

also the gym is missing free weights like dumbells or bands

i was impressed the bar was open so late and that we could get late night snacks at 12am

pool was lovely, clean and very aesthetic

the beach was quite far away, but there was excellent pool on the hotel

pool is freezing

clean place with nice outdoor pool. shout out out to the big chess pieces next to the pool.

the pool, jacuzzi and bar were all close by together which made it feel relaxing

- adults only

breakfast was good with all you wanted and dinner exceptional

friendly staff, great location, nice pool and breakfast ;-). highly recommend

i didn't actually get to breakfast so cant leave a opinion

little investment in the gym could transform it massively, right now it is a basement with no actual space to move around

ble machine) but nothing bad to report about the

hank you carmelo, macarme)

only issue i had was the price of the products in the mini bar in the room but there is plenty of shops close by to get any bits you need

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay friendly

and pool

pool area was a good size with plenty of sunbeds

size, location, facilities, adults only

the pool bar area allows smoking, even in the food area and this is very off putting when your eating

breakfast were amazing, very various dishes, always very fresh and constantly replenished, lot of

location and pool terrace area

the option to use any of the 3 pools was fantastic and the breakfast buffet had plenty of delicious choice

to get pool towels from the reception area was a bit annoying - having to wait while other guests were

stayed in the royal level which was adults only and very discreet, pool was not busy plenty loungers the buffet restaurant was fantastic great staff service and made

the rl pool is a must as this is not crowded

swimming pool

the kids club is amazing as are the staff

great cross-fit and gym area..

for kids, pool and activities are so good

good attitude to make our days there happy and fun with the activities offered: pool bike, aqua gym, stretching

very interesting place, very safely for kids and family.

laundry facilities on site

everything, beautiful bungalow on the flat with air-con, fabulous pool area super market on the grounds

breakfast started at 0800 which was too late for us as we had to return to the airport in order to

great breakfast clean rooms nice staff

breakfast delicious

only disappointment was the snack bar by the pool- we felt that this could have had better options, e

cosmetic salong at the pool was a bonus, so i could have pedicure done there

the entertainment team were simply outstanding, my kids honestly loved them and they put their heart and soul into everything they did- starting at 11

could be a warmer even if is just in kids pool but robe honest kids still went in there

breakfast i had beans and sausage and eggs

adults only so quiet and luxurious

gym could be bigger with more variety of equipment & weights

the gym could be a little better equipped.

gymnasium could be bigger for the size of the hotel

they were super-helpful at reception as well as in the bar or restaurants

breakfast was amazing

the buffet breakfast was a little cold but everything else was great

staff, early check in on request

more kids entertainment, but i no it’s not that type of hotel and all the entertainment you could need

guests have to be told to use adults only area if they feel stressed by the presence of kids

lovely resort with very friendly staff. raul is brilliant. lovely breakfast.

relaxing and chilled out atmosphere and nice pool and breakfast and bar area, the best part was the staff ie ayote, valero and edwardo were very

arrival the greeting was friendly and professional, the ambience was very chilled and beautiful pool shrubs , cactus, lighting with white painted buildings , some time and thought had clearly

all kitchen, coffee machine, toaster), and the area by the pool or the terrace is great to relax or do

it is convenient, the bungalows have everything you need to self-manage your stay

staff were super nice and helpful. multiple choices for breakfast and dinner. would visit again.

everything good except spa partially closed

were right by the kids area and they would wake us up early

the spa pool was amazing. the breakfast was excellent.

• pool bar banned swimwear, even for kids—impractical and detracted from a relaxed resort vibe

pool management of beds.

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

breakfast buffet was superb - excellent choice of dishes, breads, jams etc

only improvement i can suggest is to add a couple of additional machines to the gym areas, to cover all the muscles workouts

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

to many screaming kids in the pool. there are 3 pool areas and no one is just for adults.

to many screaming kids in the pool. there are 3 pool areas and no one is just for adults.

the hotel there were few kids to play with and nothing to do for kids except to stay in the pool

amazing food. warm swimming pool and shades near swimming pool.

there is no complimentary water in the rooms no room service

the water was too cold for my kids so we ended up only using the pools once or twice in eight days

ngo - i think its called) gets very busy very early)

the architecture is amazing, but the pools are the real star especially at night with the underwater lights, it looks magical

got back this morning, fantastic time kids absolutely loved it, hotel was clean, and like an

the gym very old and did not work properly

extra charge) is delightful with special areas such as the womb room perfect to relax in

the gardens are spectacular and the heart of the hotel is its infinity pool with the blue sea stretching out beyond, surrounded by areas for sunbathing and bars for

breakfast buffet is a bit manic and takes away from the 5* experience.

e activity guy was funny and gave a good daily exercise for

the spa

excellent facilities including pool and gym and for food was

buffet was terrible but the hotel and unique option for breakfast was really great

breakfast was superb and the location was fantastic

breakfast - the highlight of the day

excellent facilities including pool and gym and for food was

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

spa facilities could have been better. half board did not include non alcoholic drinks.

some furnishings need updates. rose bar and restaurant a little dated

breakfast was excellent, the location is good very close to shopping beaches restaurants, overall

great hotel for family with kids. great space. clean and very kind staff.

hotel was even cooperative for late check out

food could be a bit better, especially sweet food for breakfast. some days there are street

breakfast was very good

the adult pool area is lovely and peaceful

great food for dinner and breakfast-pretty lousy during the day

construction work going on during our stay, no room service after 1am crazy for a 5 star hotel

design, location and failities. rooms were spacious parking was ample

be it needed more directional signs, as one can get lost as i did the first day, and the wifi system you have to login every time i you go fro a part of the hotel to the

location, breakfast, gym, activities, pilates, yoga, spa and entertainment in the evening

pools, gym not charged

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

we had booked only breakfast, but you can also pay on the night to add dinner as well, which we did a few times

3 great pools and lovely kids

ground floor apartment, with front terrace across the swimming pool, spacious,well utilize, very clean

everything looks new. great pools and buffet for breakfast. area very

lovely pool and facilities

peace and quiet, the beautiful swimming pool, jacuzzi and surrounding gardens together with the comfortable rooms and friendly,

great facilities, delicious food, beautiful pool, tennis court and gardens with secluded areas to relax

an amazing infinity pool with jacuzzi, everything spotlessly clean

breakfast was good, dinner too

we had a pool and sea view

spa water a bit cool.

the views of the golf, the sea, the pools

best kids club and activities

sea views from the room, next to the beach, gym is working even though there are restrictions because of covid-19 and the spa is closed

airport transfer was not available late at night - a big fail for an airport hotel in my opinion

pool bar would be a bonus and if it opened abit earlier than 12

free airport shuttle

the pool

was clean and spacious, bathroom had good shower, rooftop loungers were a special touch with a pool

the kitchen was spacious and offert enough space for guests to sit

it's a cute little place with comfortable beds, nice bathrooms, and a well-organized kitchen that has everything you need

reccomend restaurant and their vines and paella), great warm coffee in the morning, in the kitchen everything what you need

the kitchen is kept very clean and has all you need for cooking

nice and clean, well equipped kitchen, fresh coffee cake and fruit provided for breakfast, comfy bed and a nice friendly owner

kids club included an animator, and she was so so nice organizing every day activities

we travelled with a toddler, kids are not allowed in the nice pool on the 11th floor but there is another pool on the 7th which

swimming pools are nice and without kids which is great if you want to have a rest

gym is small but adequate - great views

the food was great, i highly recommend going for half board as both breakfast and dinner were great

lift, free (fast) wifi, big-screen tv, well-appointed kitchen

all doors like i was recommended, i felt like i was imprisoned and it started smelling from the kitchen ventilation

kitchen generally underequipped

had a kitchen and living room

very recommendable if you need your own pad with kitchen, microwave and all

there's a free street parking but fills up during the day. bed was a little hard.

very helpful staff who helped us find parking nearby and

your way to the hotel was difficult and stressful and parking was a little tricky

wifi not always on, twice had to ask for it to be put on

ended up a few

make it the perfect familie place it would be nice to have a playroom for 0-2 year kids

loved the beach club and the sushi bar for lunch

the restaurant was comfortable, and you could also eat at the bar by the swimming pool if you wanted to spend the whole day at the hotel and relax

the is no onsite bar to have a drink in or take to the pool

so if you are reaching there at night with kids, may be pack your dinner on the way from a mcdonald or something else

the kitchen in the house is a great feature that allowed us to cook our dinner and

kitchen facilities useful.

location, terrace on the both floors, kitchen

there is a large shared kitchen and lounge

it had a kitchen, but wasn't very well-equipped, so don't plan on cooking a lot, or even having coffee in

value for money, very clean, pool was great, apartment was spacious and had all amenities needed for a comfortable

we enjoyed the swimming pool and the roof terrace for the view.

pool, rooms, beds ( comfy ), meals ok but hot tub on roof was the best

the rooms, the pool, the nearby beaches and restaurants were great.

a lot to be fair, it is fine, location ok, right on the beach, nice pool and pool bar with snacks

we enjoyed room service on the balcony which was lovely

we had a single bedroom, which had a pull-out couch for the kids in the main living area

think kids club could be a bit improved with regard to ventilation

enclosed so you can let your kids run feeling secure

good car parking on a first come - first served basis

parking was a five minute walk away as the house is accessed by a path only so don't bring too much

free wifi was available at the property but did not always work

mfortable living room, sun terrace, nice garden area, well equipped kitchen and bathroom)

for a comfortable stay

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in general lovely

happy hour twice a day was a huge bonus and the cleanliness of the main pool area was exceptional

hotel and loved that it was adults only, very peaceful

hotel needs a good lick of paint and not much evening entertainment quite disappointed for 4 star adults only

came in september the staff of the hotel could not have done enough they were very friendly, the spa and gym are brilliant the location is very close to the centre rooms were cleaned every day

the room service was not so good, the bathroom was not in good conditions

fsns great but the location was perfect pools good the apt had front terrace was great for the kids and very

works happening there was some debris in the lifts which could have possibly hurt feet (meaning kids with no shoes on when using lift from

pool and the food at the pool bar was delicious and quick service

) to the beach, the pool was really nice for the kids

no kids club as advertised

breakfast had a really good selection and also kitchen service for hot food

great hotel. very clean and tidy. lovely pool facilities. would stay again for sure

everything was good the pool was fabulous also the accommodation was perfect

the staff at the breakfast were excellent they have done a really good job

pool and rooftop sunterrace also in top condition

we don't have kids but we seen how amazing she was with them, her people skills we wonderful and she made

location. nice pool. excellent gym. food was lovely staff were lovely.

the view nice location near shops bars mini golf and supermarket

gym xtra attractions tv size

i'm glad the gym got improved. i mentioned it after my previous visit

rooms spacious, modern and comfy with large balconies and basic self catering equip

breakfast first few days okay, after becomes boring why repeated all the time, as well as dinner

the gym is above average for a hotel gym, some technogym machines (leg extension,curl,cable machine

food was always fresh. bar staff were very friendly. kids loved the ice-cream on demand.

sun is all day without shadow evening sunset ud83dude42 all inclusive perfect lots of choice, for kids many attractions like in water park , because is high lot's of steps but taxi is always

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold, there was one slide in an old tired playground

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one slips and hurts themselves

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa centre overall we will stay

all staff were friendly, food and dring was of a good standard and lots of choice, swimming pool was lovely and clean

self service bar! beauty treatments. shop on site. pool area. views.

ich we did not use as it opens at 10 am and as we are early risers we chose to go to the

families with young children may like to request rooms closer to the pool as the stairs are quite steep and narrow

parking was uncomfortable as you always had to ask for the key on reception, go back to the parking

rk only within white broken

loads of activities for kids and families, 2 pools which were big and clean

waiting for lifts during busy periods (e.g. breakfast).

loved the views, sunrises and sunsets. loved the breakfast buffet.

reccomadation if they could supply people with gloves when picking up food for breakfast lunch dinner slot of people picking up those thongs with there hands

air conditioning in the gym needs to be improved it gets very warm when working out i mentioned this following my last

great evening entertainment for kids and adults

*new rooftop bar + terrace is a nice alternative when the pool area is crowded

could always find spare ones on the way to breakfast

they don’t really cater for guests on bed and breakfast

very clean overall and good food in restaurant, with a decent, if rather small gym

exactly for me:) first all inclusive experience in my life and i am very pleased, very good breakfast, lunch and dinner, a big selection different food, also healthy choices

activity staff in particular worked very hard and kids club staff too

restaurant and spa) was super nice and adorable, breakfast very good, there are 2 pools (one with kids and salty water and another one calm with no kids) and spa is great

rooms are very spacious and modern, the pools are amazing, the hotel is beautiful, will come back for sure

the hotel has two pool areas - one for kids and activities and the other is a quiet area with a jacuzzi - suitable

the rooms were very clean, and room service did a fantastic job

hotel had everything you needed and i would definitely bring kids here

con in the gym would be a bonus

on arrival) hotel reception didn t advise us any alternatives or any food, coming with 3 small kids i was very disappointed with their service

free parking too

the room service was a bit on the lean side with minimal coffee and tea left in the room.

spa only had 2 things on menu available and spa lady didn’t understand english to adapt massage

breakfast und dinner fabulous, during the day average

breakfast served until 1100am was perfect, no rushing about and everything you could want served by

moment you are greeted at reception, to dinning room, house keeping team, young man who is the pool attendant all just amazing ud83dude00thank you

the pool bar and outside service was a welcome retreat from the heat

unfortunately the pool was out of action for two days but the team worked hard to fix this.

atmosphere, amazing location, very kindly and nicely pepared breakfast, beautiful breakfast and hang-out room, free coffee

around, beautiful location, good start for hiking, cool games (table tennis, board games, pool, etc

pool had broken the 1st few days but they soon resolved the issue, there is an alternative public

there is also some space to meet next to the pool, where you can play board games or just have drinks

spoke good english, made a good breakfast, pointed out local shops etc

for us everything was just right, but if i had to make a comment the pool/jacuzzi was quite small but big enough for us, and certainly adequate to cool off, although a

breakfast is beyond praise - everything is fresh, tasty and with a smile

open resting area with guest kitchen nearby and gym room just beside it

place is made with soul, my favorite is the on-site gym and the meditation area near the buddha sculpture, there is also a pool on the property, but we

surroundings, both to the golf course and the mountains as well as the volcanic caldera

pool looked most inviting, but it was, not surprisingly, too cool

staff; nice mini-bar next to the reception; wonderful views on both sides (golf court/mountains on the one side and canyon on the other); great breakfast

liked the continental breakfast downstairs

swimming pool was my favourite place

the rooms are a bit dated and there is no access to a bar or food

wonderful! very special and very quiet. not suitable for kids.

location, great pool, nice rooms

breakfast, easy parking, quiet location about 3min walk from golf clubhouse stunning building, very friendly

if you want to rent a car and explore the island and don't much care for crowded beaches or spa treatments