the pool wasn't open when we arrived for our stay and also that the choices for the free breakfast was

was clean breakfast was good and right across from the dispensary a lot of restaurants near by casino 5 minutes

staff was very friendly, the pool is perfect for families the communication was wonderful and the breakfast was

and breakfast was far better than the competing hotels

only had one night so didn't have time to enjoy the amenities - pool, gym

best air conditioner! secure parking lot with a guard monitor.

parking was easy and hotel was easy to get to

the parking was well lit and felt safe

easy to access from i91. good bar restaurant next door

the location is good, with easy access, parking on the waterfront although my room was looking at the

kids loved the pool

i had carried food for my kids that ended up going bad

in without speaking to us and interrupting the call, which was weird, especially as we were with kids, wet from the rain, and really tired

there was a laundry center, fitness center and pool

they need to update breakfast foods available at least a couple days as week.

allowed me to do early check in when my plans changed due to the weather

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

shower, gym, pool

one of the best gym/pool/hot tubs i've had in a hotel

bc for us it wasnt a huge deal we couldn't use it for one night without our kids, but if we were staying longer or had our kids with us it would have been a deal breaker for

they only had $3 worth of coins at the front desk so we couldn’t let the kids do arcade or laundry

would have liked early check in but staff was upfront and honest that they could not promise anything

off saying no breakfast that was a snack bag for kids there was no milk no danishes real muffins no orange juice

all the towels were rather small and very thin—perhaps this reduces the laundry burden and helps the environment—if so then it’s a positive and not a negative

hotel near the center of the springfield the room is comfortable breakfast is good more parking area hotel price and accommodation balance is very

location, breakfast, very clean, friendly staff.

i thought they would have more variety for breakfast but the waffles was amazing!

i absolutely loved it and the free breakfast was great, i

everything met our needs. please provide creamers at breakfast.

staff, coffee maker, fridge, fitness room, laundry, clean rooms and affordable

close by and convenient to the mgm casino

location was close to casino and highways beds were super comfortable.

should have some paper towels or hand towels in the kitchen

all the kitchen facilities are fully equipped

spacious downstairs with a large dining table, couch, and kitchen

didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something

everything was available from hygene to the kitchen supplies

free breakfast and the room was great

laundry not available, soda machines and ice machines on 3rg floor. not convenient

employee in breakfast room very helpful (sorry) didn't get his name

on-site laundry was a great convenience

nice inside wonderful breakfast had a gym

has a full kitchen with glass dishes a full size fridge and stove

full kitchen, the cup board facility, the comfort, the quiet, the mostly friendly staff, the easy check

free laundry open 24/7

the kitchen

need some sorts mat to go from elevator to pool

the laundry room was clean and easy to use for my daughter's field hockey gear

pool and gym were fine - gym would be better with all-in-one machine or smith machine but dumbbells and

the pool area was great the kids had fun swimming and i was able to relax

really nice gym facilities

the staff at both the reception and the bar were friendly and attentive, ensuring excellent service

- pool is more of a kiddie splash pool , not meant for swimming - paid breakfast

nice pool area stays open until 11 the staff were really nice too

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

was no coffee cups for coffee maker, bar was closed, elevators smelled of smoke and worst of al our shower leaked all over the bathroom

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person- house keeping

room next to laundry

very good breakfast and coffee available through day

nice pool

breakfast was a+++

free breakfast. very nice room.

continental breakfast wasn't very appealing

i didn't try the pool or anything but it i did check it out, nobody was in there all the times i checked, they had a

pool closing at 9

dont like the idea thatthey dont have coffee even after breakfast because most big hotels offered this one for

it was very clean and smells good. i love the hot water on the pool ❤️

i wish we would have made it to breakfast and the pool but unfortunately we over slept but i bet it would have been amazing

free breakfast,laundry on premises

was very clean, convenient location, very nice staff for check in and check out, pool and hot tub were very nice and a free full breakfast was a very nice surprise

i like the plce its very clean have swimming pool its quite i like thanks

the gym was great

i love the location and the facilities the pool was exceptional

the pool is seasonal, so we weren't able to use it in the fall or winter season.

the pool was nice ,the rooms were big, had a king room and a double queen room, traveling with 3

breakfast was absolutely delicious…lots of choices

one night was very noisy with kids in het hallways

us one more night due to the fact that we were in pain from our disability and still allowed a late check out the next day

location, continental breakfast was excellent, room was very nice

fitness center could use a new set of dumbbells

everything was great!! great breakfast!!

breakfast was good. coffee excellent.

the layout, decor, location, breakfast, amenities. i loved it all!

very clean. great breakfast and the staff was very friendly.

check out is later than most places the pool is open early in the morning so your able to swim before

the pool and gym was

the rooms clean and spacious, beds comfortable, breakfast was outstanding

large, clean suite with full kitchen

the pool was just the right temperature, and size to allow multiple families to use it at once

it was clean, had a kitchenette and staff was very friendly and helpful

the pool water was freezing. definitely not a heated pool.

clean, warm and friendly staff! breakfast was yummy!! my kids enjoyed the pool!

the place was very clean and salt water pool was awesome!

the breakfast was great!

the fitness room. the kitchen in the room. the size of the room.

cleanliness, pool, friendly helpful staff

they went above and beyond to be kind to me and my family, especially the kids, and were quick to respond to requests

very friendly staff, nice room, clean, great value, and such a great breakfast buffet too

breakfast was gross. we ate out after tying to eat in.

breakfast was okay

it was nice enjoyed the pool

great staff, wonderful room and very good breakfast.

i liked there was no pet fee for my dogs.

no deposit or pet fee close to multiple stores and restaurants friendly front desk

the motel has a guest laundry room, with some vending machines

the location has handicapped ramps, an interior courtyard of sorts, and a laundry room

no pet fee

early check in

it’s quiet, good location, had laundry room

red roof is a good value. i really appreciate that they don't charge a pet fee.

the laundry room wasn't free to use and only had one washer and one dryer for the whole block

pool spa gym

breakfast buffet was superb

very clean and the pool and spa were clean as well as the fitness center very well kept

pool and breakfast

pool spa gym

it came with the kitchen and all utensils

breakfast was excellent and breakfast staff very friendly

we didn’t have the time to use the pool but we were able to use the gym and that was also very clean even

large spacious rooms , and beautiful large heated indoor pool a bonus

room was quiet; hot tub/pool were great

the pool was way to small. 3 people at most.

nice indoor pool and very nice and accommodating personnel

we enjoyed the gym and pool

we enjoyed the gym and pool

the pool is small, but it is indoor and heated

pool was closed :(

i used the gym and the elliptical worked well

pool

the indoor pool and breakfast area were very nice

a birthday party held in lobby our second night, i had booked this hotel to utilize the pool and gym, i was able to use gym, unfortunately due to many unsupervised children we were not able to use

breakfast was awesome

great staff, amazing rooms, got to speak with the nicest people at the front desk and an awesome breakfast in the morning

very nice room, easy access. good breakfast, love the waffles.

breakfast as excellent

it was very clean , receptionist was excellent, free breakfast was great

breakfast was good

we had a big group with lots of kids so everyone was very disappointed

had breakfast rooms were very nice microwave refrigerator water was nice and hot in shower very

my kids were

quick and early check in. friendly staff.

there is a laundry room and a gym

plenty of parking space

gym need fix new carpet replacement of smell and laundry dryer need be more expecting of heat

the maid service. the laundry facility and the fact that we had ants and encountered a roach

the room service was very attentive and resolve immediately.

experience never had this done before checked room 242 was given the slip with that number and wifi password the key didn't work so she fixed it we chilled for an hour we left came back to the

gym was not equiped with basic equipment

pool was a good bonus for the kids and the breakfast area was nice and big which we used after breakfast to play games and all

i have not tried the pool yet because at the time i went there were just too many kids hollering but they seemed to love it

location and parking

breakfast. bed layout. friendliness of staff.

everything at your fingertips! comfortable, yummy breakfast, kids loved the pool.

24 hour shuttle, nice room with couch and desk, mini fridge and coffee in room, lovely clean

pool & gym closed as well

it was so nice, clean, and everyone was so extraordinarily kind to our kids & us alike

n i got in on a late flight, shuttle showed up very quickly and check in was smooth

gym is minimal, but functional

large, clean rooms, very friendly accommodating staff, very adequate hotel gym, close proximity to airport, shuttle

accommodated an early check in which we appreciated

rooms, very friendly accommodating staff, very adequate hotel gym, close proximity to airport, shuttle

location to airport was great, help setting up the shuttle was much appreciated

this was simple with an airport shuttle and not bad in the pocket book

did not offer breakfast even though the website says it does, pool didn't have water in it (kids were bummed), the other bedroom did not have ac

airport shuttle starts at 3:15--a real help for my flight boarding at 5:15

in only one room, so the kids slept in a cold room and the other room temperature was little hot but ok

early check in to accommodate us getting ready to attend a wedding

gym equipment is wonderful but the space to work out is a bit small

friendly acccomodating staff. we got unexpected early check in.

gym was clean and up to date , pool was just the right temperature and hot tub great for a quick

chicken sausage, massage, fireplace, pool, gym.

nice and quiet. shuttle was great.

get breakfast or use fitness center due to the corona virus but hopefully in the near future i will get the opportunity

a early check in the second stay, very friendly and helpful

close to the airport, shuttle service, staff was great.

the front desk lady and drivers of the shuttle were very polite and helpful.

the gym was small but had everything we needed, the laundry room is attached to the gym and free

the proximity to the airport and the on time shuttle

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

with a free shuttle from the airport

loved that they had a kitchen with everything you need to cook

great service, clean and very comfortable room, clean and nice pool and great price!

the property itself was nice. pool was good. next to the airport a lot around you.

outdoor pool was a bonus but we unfortunately did not have time to try it out

by, the staff was okay not very pleased with them but over all everything was great including the pool

pool was close

the room service menu was weak

atmosphere depressing in bar and food poor

there wasn't room service but i understand due to covid

room service was quiet and unobtrusive

friendly, plush bed and pillows, bar and grill, room service

clean. breakfast was very good!

breakfast bar was awesome as was the gentlemen handling it!

we enjoyed the location - and the breakfast and the pool.

very clean staff very friend large choice for breakfast

the breakfast and the pool were great.

very clean, nice staff, no revolting smell of pot, quiet, nice about a pet, hot decaf coffee, gym

comfortable and right next to the airport shuttle.

we made arrangements for an early shuttle to the airport, and a wake up call

perfect stay spot for a bicycle tourist: guest laundry

loved the ability to have breakfast before taking flight at 6 a

awesome breakfast

no information given about breakfast, pool, wifi, etc

the breakfast was scrumptious too

there was no oven in the kitchen

basketball court and pool

fact that i had to wheel my own luggage to the room when i arrived at in the morning when i had a shuttle

it has a pretty and very spacious lobby, nice! breakfast is continental, simply.

the staff were so awesome! my kids had an amazing time! thank you!

the breakfast options were limited or not restocked

it was supposed to have shuttle to airport and did not

chlorine/ph in pool was very high and burned the kids eyes.

we had to order pizza from across the street and have our kids eat in the lobby while they wouldn’t seat us at a table we had to order from the bartender

wifi not working in room

wifi did not work at all!

it seems silly, but when you have kids this can be a deal breaker

not much. next to a bbq place i guess. good gym and pool

jacuzzi and pool amazing

has a laundry room

staff, clean updated hotel & spotless warm pool & whirlpool

shuttle driver 10/14 was exceptionally friendly and helpful with suggestions of where to eat

breakfast buffet is perfect

great laundry facilities, clean. room was airy and good use of space.

very good breakfast and friendly front desk

the gym was closed

didn’t allow early check in- person who answered was rude

booking description says hot tub. there is no hot tub, just a small pool.

in the lobby they actually pay attention to the customers and i love the snack area and the free breakfast was so good

the check in process took a bit of time. the pool was small.

were very few towels available at the pool in the morning for the number of people using that amenity

clean, comfortable, great breakfast, close to town.

fitness center was outstanding - lots of treadmills, good variety of weights

spacious bar and lobby areas

had a last minute request (late check out) and they were very kind and willing to accommodate us

not good, all basic food , the swiming pool was not clean especially after it got used by alot of kids

clean fitness center and swimming pool

breakfast was adequate

the breakfast wasn’t complimentary. would have been nice to eat for free

free shuttle to the airport and convenient breakfast place

the shuttle from airport was not available when we arrived

i liked that the shuttle service was available to and from the airport

too much to like - shuttle was unavailable to airport - which is why i booked this location

i wish there was a bar and place to eat downstairs.

the pool wasn't open, and had no bar inside

pool, no staff for the bar and restaurant for the fourth, one night the man at the front desk seemed more into his phone

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

room, clean, breakfast, staff

pool was small, i wish it was bigger

i liked the kitchen, although we did not use it

love the full kitchen

friendly staff, great room, nice continental breakfast

was pleasant, room was large and clean, lounge with fire place was relaxing, breakfast was excellent

great location, impeccably clean and comfortable room, great breakfast

breakfast was adequate and well set up.

breakfast by the fire

breakfast is very good, and it was wonderful to have coffee and tea available all the time

breakfast was good, plenty of choices

the assistant manager gave us an early check in which made our arrival much smoother for my kids

the hotel is real nice i love the way it looks real clean and the pool amazing and also the breakfast really good… there’s a gas station, food, and shopping places near by also besides

asked for a late check out, but that wasn't communicated to the staff the next day, so they came knocking on

the pool water was ice cold, and we couldn't use it.

there were no pans in the kitchen we had. we had pots and a colander, but no fry pan.

the breakfast staff was also very nice and the food was

the 2 level bedrooms plus having 2 bathrooms was the best and the complete kitchen ?

could use some updates and improve the breakfast

to motorway and that it had a kitchen which i always like to have whenever i stay in

considering this motel has a pool - it is rather strange there would not be television as well

a pool which is why i stayed there pool was closed very disappointed

no coffee available pool closed no place to lounge outdoors

location perfect for our needs (hiking the holyoke range). pool had shaded area - nice touch

the pool was quite refreshing after a long drive.

pool area was clean water temp good clean breakfast area and decent food room was clean and

i was too busy this time to take advantage of the indoor pool, but i would make time to use it next time

pool was great.

very clean & nice. welcoming staff. nice pool.

she did her best to rectify the small items i requested (working remote control, where fitness room located, etc

breakfast was delicious and being able to pack and go to the room comes in handy with kids who struggle to wake early

kids loved the pool

the room was beautiful, clean and spacious enough for my 2 kids and i

staff are great from check in, cleaning staff & the nice lady who goes the extra mile preparing breakfast and keeping it

parking

pool is not heated and had to ask for towels every time the kids used it

spacious rooms family service clean overall hotel a fine breakfast

there isn't bar or restaurant to dine in, breakfast is limited

pool was on the smaller side, but my kids had it to themselves both times we went and they loved it (would have loved a hot tub for the

i had the swimming pool all to myself in the morning and thats always a bonus

they allowed me early check in which was invaluable for me that day

great location (close to umass) and a very nice complimentary breakfast

complimentary breakfast was very good

my family enjoyed an evening swim in the pool

nice hot tub and pool

swimming pool smaller than expected

very clean, quiet and comfortable. reasonable fitness center.

pool is tiny

the pool

very clean and attractive. i appreciated the fitness center as an amenity.

the room was quiet and easy to get to with convenient, at-door parking

wifi was strong

easy parking

parking is right outside the door

wifi here is always a issue

comfortable modern with a nice indoor pool, outside deck and fire pit

bar and small restaurant a plus

love the pool and gym, ice machine so convenient

we used the gym which was very well populated with treadmills and weights (free and machine

love the pool and gym, ice machine so convenient

at has never happened

breakfast was quick grab but other than that everything was beyond our expectations would

building, easy access and parking, ev charger on-premises, own restaurant, friendly staff

breakfast was continental and was plentiful.

they accommodated all requests i had and being able to order room service from the restaurant was a pleasant surprise

restaurant menu could have had a few more simple options, like kids foods

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

and shower, the filet-mignon with sides of brussel spouts and grilled small potatoes, a lovely breakfast in the morning

the pool was warm and sunlight streaming through the windows there created a lovely experience

loved the hot hot tub and warm pool