parking

no room service had to get own towels and toilet paper

nice staff, close to where we needed to be, clean, great breakfast which made oour trip easier.

the breakfast was the same every day they can change it up a little add more fruits

location, guest laundry and business kiosk.

friendly staff, decent breakfast, clean and comfortable

was a very quaint fun experience. breakfast was great!

nice room, pet friendly at a reasonable fee, great area to walk the dog, substantial breakfast!!

breakfast. gym coffee in room pleasant staft

hotel was really worn out, the equipment in the gym didn't work

breakfast was ok had a sandwhich that wasnt that great

ud83dude0a) and the kitchen was equipped with what we needed to do some cooking for ourselves

the complimentary breakfast exceeded our expectation.

no indoor pool but could use sister hotel next door.

protocols were followed with covid wearing masks, disinfecting also the rules for the use of the pool signing up early in the morning not crowded nice and friendly staff i really look forward to

easy check in, pool was warm and clean, facility was very clean,

very comfortable bed, the best i have had. very helpful friendly bar staff.

pool

pool and jacuzzi were warm and made the stay so much better

pool is open, but you must reserve ur time time slot

breakfast was excellent

pool, basketball court, free delicious breakfast, stove, microwave, dishes for me to use and a

the kitchen garbage wasn't taken out from the previous guests that were there before us.

the pool and the bed

pool hours

of the better breakfast buffets we've had

the guy in the breakfast was so rude.

pool

a staff member went to the breakfast area and hoarded all the sausage just before breakfast ended

staff was very helpful and accommodating. very family friendly. pool facility was great.

comfy bed, nice staff . bar with food was perfect for a late arrival on a cold night. nice decor

comfortable modern with a nice indoor pool, outside deck and fire pit

room was good, didn’t try the facilities, bar & evening meal ok

very small thing..... the pool was very cloudy... lol... sorry ud83dude1e

pool was cold; wasn’t as “upscale” as it was made to seem

open breakfast until checkout

i missed breakfast :(

friendly staff, nice rooms, indoor pool

the pool opened at nine am but on our first day the kids arrived ready to swim at 9 only to be told they were doing maintenance on the pool and we

right beside the bed, the bed was comfortable not to soft nor to hard, my 16 year old enjoyed the gym open 24 hours

parking and layout of hotel no handicap parking

laundromat is also close by and right across laundry mat is a seafood

room service at all

the gym

was really nice and so was the room service people

was excellent service and clean and fit for a comfortable stay. also a great breakfast

the rooms were spacious, and the hotel had an adequate continental breakfast

also, breakfast was nice, staff constantly cleaned the dining room after guests

we had a big group with lots of kids so everyone was very disappointed

space

great staff! customer service excellent! rooms are spacious and comfortable. plenty of parking

the maid service. the laundry facility and the fact that we had ants and encountered a roach

the room service was very attentive and resolve immediately.

plenty of parking

the pool yard is green with chirping birds

the indoor pool was clean and plenty of seating

indoor pool needs ventilation it's so stuffy in there feels like you can't breathe.

not at all. the breakfast was even fantastic and had many options for the kids and i!

gym open 24hrs thats good

no breakfast.

location, breakfast

quiet, nearby ice & vending machines quaint simple breakfast - good coffee & oj adjacent country pride restaurant for any, all meals with small store

ther was no breakfast offered.

bed and breakfast

breakfast was a couple of mini muffins due to covid

had good selection for breakfast

pool spa gym

breakfast and coffee

i like the complimentary breakfast, and pool, fitness room available too

pool and breakfast

red roof is a good value. i really appreciate that they don't charge a pet fee.

early check in

no pet fee

machines broken coffee machine broken laundry broken bathroom door broken first room had standing water puddles in room permanent

it’s quiet, good location, had laundry room

the location has handicapped ramps, an interior courtyard of sorts, and a laundry room

no deposit or pet fee close to multiple stores and restaurants friendly front desk

i liked there was no pet fee for my dogs.

the motel has a guest laundry room, with some vending machines

it's worth the money if you have business locally, in house bar and restaurant

i do not recall the drivers name( airport shuttle)however, he deserves an honorable mention as well

this time we asked for a late check out which they happily gave us

the staff. very friendly and accommodating. shuttle service to bdl

value near airport; friendly and helpful staff, comfortable room; very clean, shuttle

love the suite: great kitchen

kitchen was great with table, bench, chair and nice large window

clean and as seen as pic the food omg was properly placed food was hot clean and cooked well pool area was very clean staff was cool

was a sports team there for a tournament and we went down to the bar to have a nightcap and it was very noisy with nowhere to sit

the bar could be open later. a couple of waffel machines would be a nice touch to the breakfast!

to motorway and that it had a kitchen which i always like to have whenever i stay in

coffee was just ok and the photos didn't make me aware at the time i had a full kitchen i thought it was just a bed couch and bathroom until i

clean rooms and great breakfast

the 2 level bedrooms plus having 2 bathrooms was the best and the complete kitchen ?

need a better breakfast selection

i liked that the shuttle service was available to and from the airport

the kids loved the pool we loved that we chosen this hotel

the hotel shuttle was very good

location and comfortable bed and breakfast was great.

i like the shuttle driver ozzie

the kitchen area's tv was dirty w little kid hand prints on it

the bed really comfortable and breakfast really good

dust on top of fountain drink machine that is used during breakfast

it was so clean the staff was great and the continental breakfast was amzing.

the bed was comfortable and the breakfast was fantastic

the hotel also boasts a fitness center and a convenience store for added convenience

the bar and restaurant area

fitness center was outstanding - lots of treadmills, good variety of weights

clean fitness center and swimming pool

the hotel was overun with kids that made the pool area unusable as well as the gym

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there was dried up vomit in front of the elevator

more breakfast choices. soy milk for non milk drinker,

they didn't have breakfast or a gym

continental breakfast was extremely disappointing

old tv- included continental breakfast was lacking' little to no food available - stated it was 1 mile from venue and was more

but unfortunately there was nothing to accommodate a gluten free diet due to an allergy and my kids had nothing to eat

used the small gym too

restaurant and bar not open late

theme throughout, room was very comfortable and spacious for the 4 of us (2 adults and 2 kids 13 & 11)

newly renovated and no need to leave with the restaurant and bar on site

nice big room lots of space for the kids

shuttle service to and from airport was excellent

location to airport was great, help setting up the shuttle was much appreciated

it's next to the office/lobby and you can hear guests waiting for the shuttle at 4 am

the shuttle was

outdoor pool was a bonus but we unfortunately did not have time to try it out

by, the staff was okay not very pleased with them but over all everything was great including the pool

great service, clean and very comfortable room, clean and nice pool and great price!

pool was close

peaceful, clean, pool ready. easily accessible to other locations.

clean neat rooms, friendly staff and breakfast was decent

pool

son an i loved the pool it was very clean due to the covid restrictions

the cleanliness of the hotel n the use of the pool

clean. breakfast was very good!

the airport shuttle started at this hotel so was guaranteed a seat/pickup

the proximity to the airport and the on time shuttle

room had freshly glued floor planks in the kitchen area from repair work that likely occurred shortly before we arrived

full kitchen

close to airport and with free shuttle service--both appreciated

yes, the breakfast

very clean!! i love how many restaurants,gas station, pool hall etc that is 2 mins away!!!

my family loved the breakfast and more importantly, how clean the hotel was

loved having the two room suite with two tvs and kitchenette

the pool was nice and there was a fun little basketball court near the pool

good breakfast, cheerful staff that was helpful booking a morning shuttle and late night greeting

you cannot beat the location and shuttle to the airport

great location. good shuttle to the airport. easy check in and out. near a great restaurant.

comfortable and right next to the airport shuttle.

friendly staff, very comfy bed. good variety at breakfast

shuttle service to bradley was great with very extended hours

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but neither existed at this hotel

the breakfast. no bananas.

a early check in the second stay, very friendly and helpful

corridor still a tad smelly, breakfast was mediocre - no eggs

they shuttled us to and from the airport and to and from the car rental agency

the pool and hot tub were incredible

the airport shuttle was the key for us. the front desk staff were very friendly and helpful.

the pool was chilly but still great, and the hot tub is so awesome i didn't want to leave

the pool and breakfast

though we were a family of four (two adults and two kids), there was only enough toiletries and towels for two people

i was close by the room service to much noise in the mooring.

chlorine/ph in pool was very high and burned the kids eyes.

fitness room was cramped

wifi not working in room

the pool water is cold

fault of the hotel, i was woken up very early by some folks in the next room with lots of small kids and a tv with the volume turned way up

pool water was warm great for small kids. ample breakfast options.

location right across from the bradley airport with a shuttle

no high chair for infant at breakfast

breakfast was great, rooms were comfortable, clean and quiet. excellent for traveling with kids.

pool was cold but the kids didn't mind.

hotel is charging full price for the rooms knowing that the pool, front desk and some other amenities like the availability of drinking water or certain

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor pool to free breakfast to location to comfortable bed

24 hour shuttle, nice room with couch and desk, mini fridge and coffee in room, lovely clean

really nice gym facilities

great location, friendly staff, clean, large rooms, good gym facility

guest laundry available

from the bar area instead of serving paying guests and customers alike i get it they’re kids bur the adults drinking at the pool and seemingly ignoring their children’s actions should

hotel was very clean, we liked that there is a bar and pool on the premises

the room service menu was weak

friendly, plush bed and pillows, bar and grill, room service

the early morning room service delivery man is excellent.

liked that you had a little fitness area

atmosphere depressing in bar and food poor

breakfast is very basic.

breakfast was good

free parking, laundry, and a bar attached to it!

center hope the manager was so amazing, breakfast buffet amazing room & bathroom were spacious, pool was ok, will book

beds were comfortable, rooms were clean, breakfast was delicious

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your clothes with washing detergent and dryer

the bed was so comfortable and the breakfast spread was yummy!

staff was great and so was the breakfast

the room i stayed in had a lovely little kitchen, a living room area, and a fantastic bed

the only thing pool is outside but we didn't mind,we enjoy the hotel and breakfast.

of parking for larger vehicles, the staff was inviting, the room had an awesome view, and the gym was

nice room service but too $$

of parking for larger vehicles, the staff was inviting, the room had an awesome view, and the gym was nice too

enjoyed the pool and hot tub and exercise equipment

the bar was not open except for in the evening

bar has a crummy wine list and mediocre snacks

food options were too highend if traveling with kids

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

l bar in lobby was great

didn’t like that it was kids in the pool with no supervision and no staff said anything about it i couldn’t believe it

pool was cold and not appealing to swim in but the hot tub and sauna was great

wish pool had been open later so i could have gone for a swim after the concert i attended

we didn’t have breakfast.

why charge for the breakfast when it should be free for all guest that stays at the hotel.

it should have a free breakfast (at least continental) for the price you pay for a stay.

good location downtown. nice design and good bed. good wifi.

comfortable bed, large room / suite. clean accommodations. good restaurant. good gym.

appropriate restaurant availability and then no room service meant we needed to g out to eat

and it is decorated magnificently i would highly recommend this hotel and hope they get their bar and restaurant back soon as it was closed for

also not being able to do laundry on site same day is a little annoying

didn't know pool was out of order

i wish the pool were open. the gym was tricky for me to work the equipment by myself.

service, room was top clean, breakfast was great

i like the fact that they had a outside pool and an inside whirlpool and breakfast was included in the price too

the location and the staff and the breakfast was amazing it was very good and fresh

check in was smooth and we had a place to park a truck and car trailer

convenient, clean, descent breakfast options and great customer service.

broken gym equipment

in breakfast if can replace egg and ham with just egg

breakfast needs to offer some fresh fruit and cranberry juice

the gym and pool are out of order

the hotel's fault, but breakfast has been reduced to prepackaged muffins and pastry due to covid

the complimentary breakfast items and coffee were excellent and very fresh

quiet, comfortable space. breakfast provided.

the breakfast was very basic, but for the price i'm fine with that

had check out early before breakfast

location, the beautiful decor throughout the hotel, speedy room service and friendly helpful staff

the tvs, pool/hot tub interior

i love the gym

pool, gym, right beside basketball hall of fame, right beside pizza/pasta place.

the location is good, with easy access, parking on the waterfront although my room was looking at the

convenience off the highway, cleanliness and modernization of the room and the breakfast.

the staff was very nice and accommodating. the breakfast and coffee were excellent.

pool wasn’t open.

was surprised that the pool was outside we specifically chose a hotel with a pool

breakfast was awful, loud doors slammed to close, loitering in halls and kids running around in halls all hours of the night couldn’t sleep with the yelling, lack of

pool breakfast and staff

front of elevators to “catch” the dripping water of guests waiting for elevator after leaving pool

the gym was very nice and the breakfast was good

and breakfast was far better than the competing hotels

have offered a shuttle service to/from the new mgm springfield casino

the breakfast was good, there were pancakes and my kids loved it

hot breakfast. nice clean room. helpful staff.

in the morning, good coffee and an ok breakfast

help, but on such a busy weekend in springfield would assume they would be prepared for lots of kids in the pool at all times

what i liked the most was the room super clean, organized and the pool my kids loved it

said pool and hot tub

important details when traveling with kids

the pool open

no room service.

pool was closed, more restaurants

the open concept was great and the kitchen area was perfect for a short stay or even a week-long stay

all the kitchen facilities are fully equipped

should have some paper towels or hand towels in the kitchen

didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something

everything was available from hygene to the kitchen supplies

close by and convenient to the mgm casino

location was close to casino and highways beds were super comfortable.

the bonus for us was the coin operated guest laundry which made travelling easier

pool was very cold no towels also i’m glad we brought our own housekeeping came at 9:30 am to

breakfast was awful and a insult to adults the pool was clean private and very relaxing the rooms

we didn't make it to the pool , unfortunately, we had been out in the rain all day and needed to get warm

the breakfast is good

excellent gym on site, both our rooms felt fresh, clean and comfortable

my husband and i got a night away from our young kids and i picked it bc it had an indoor hot tub - most in the area do not

great location. nice and clean. staff very helpful. pool and gym is open.

kids playing in the parking lot and trash/dog poop all over the property

was very surprised that the pool and gym have no changing rooms or showers attached

the bar should of been open a little later for new years.

there was a lot of food choices in the area and was pretty close to the mgm casino.

no breakfast

staff, coffee maker, fridge, fitness room, laundry, clean rooms and affordable

instant noodle for breakfast

parking was plentiful, even enough room to park with a trailer

the free breakfast offered many good options

breakfast was great, the room was beyond clean and the entire hotel was spotless

good location, centrally located. good options for breakfast.

i even went the gym and its was spotless, with disposable cleaning items to use on the equipment

pool is nice, but it was a little cold

breakfast was great

cleanliness and kitchen

space, friendliness of staff, pool, breakfast and afternoon cookies!

patient and friendly front desk service, and courteous hardworking kitchen staff

everyone was friendly loved that breakfast was included and loved that the pool closed late

nice inside wonderful breakfast had a gym

clean comfy room / bed and a fine free breakfast.

no breakfast- no room service- very tiny room- no gym- no computers to use

a laundry machine for guest use (not free), the staff was helpful, the included breakfast was nice,

the breakfast was very good also

big rooms, the pool

the cup board facility, the comfort, the quiet, the mostly friendly staff, the easy check in,the pool jacuzzi hours, the free gym and laundry

spacious room with kitchen area, pool in basement, clean, quiet and comfortable

need some sorts mat to go from elevator to pool

laundry didn't work and messed up my day.

lobby, pool, fitness areas are great

the heated pool was great for the kids to help burn off energy

pool a bit smaller than appeared on the photos

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

nice pool area stays open until 11 the staff were really nice too

i booked mainly for the outdoor pool which was very nice and was open until 9pm

breakfast was a+++

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person- house keeping

the staff was courteous and the breakfast was delicious

breakfast could have ben better

the gym was great

breakfast but it would be good to have some wheat flakes for breakfast choice

perfect room after a long day of travel. pool for kids.

pool was great breakfast was yummy and the room comfy

free breakfast was great, pool and hot tub were awesome.

was friendly, everything was very clean and the included breakfast was great

pool smaller than i thought, but can't hold that against the hotel

one night was very noisy with kids in het hallways

pool wasn't open.

the guy that checked us in was awesome, a level of service hard to find weird breakfast rules about not leaving the dinning area with any food or drink

vey nice breakfast . staff very courteous and friendly

clean, warm and friendly staff! breakfast was yummy!! my kids enjoyed the pool!

i like breakfast and room size and the pool.

glad to have a laundry room

i though the room was outstanding. the breakfast was fantastic!

the staff were friendly, and the breakfast was exceptional