staff let us park a little earlier as we wanted to have a walk and explore the area

breakfast was cooked, or continental, both were excellent, location for the bay area was excellent,

staff were extremely friendly and welcoming, our room was gorgeous and the spa bath amazing

huge room, 3 double beds which kids loved!

bar after concert only had 1 member of staff doing bar and pizzas, large queue so we decided to go

room booked and this room was incredible, had a separate entrance to the main door, very very spacious, spa bath and shower as in each room, very big and comfy bed, additional desk for working,

very clean place, good parking facilities

great location walkable to bay and city and miller and carter in carpark. free safe parking

parking could be more spacious but wasn't bad

guest laundry room was very handy

could have more parking for such a big hotel

fantastic room, good breakfast, excellent night sleep

there’s also a laundry room in the building, which is super convenient

social hour was great, rooms were fantastic and add bonus was the free laundry

position between city centre and cardiff bay, breakfast in the morning and option to cook for yourself if fancy

room was well appointed with small kitchen area and everything was very clean.

not impressed with the people next door to me with all their shouting and kids screaming at the top of their voices and the parents not taking control and just leaving them

the lounge bar area was quiet yet none of the staff came to clear them

very clean good breakfast

that said, we never regretted anything we got and breakfast was included in the room cost

ev chargers at the hotel's car park with reasonable charging rates

a big win after we had discovered our room was probably only fit for 2 kids or a dad and child, i did mention this to the desk staff on the way out for our evening gig -

convenient with extremely friendly staff and an excellent breakfast.

it was a lovely clean room good size room for my wheelchair and the kids

but to compensate we were given a free drink from the stylish bar and a free breakkie which my mate say was the best he's had in years

staff very friendly,kids loved the family room with the bunk beds

some hairs in the bath couldn t connected wifi to tv

the rain!!! a more secure wifi connection would be preferable

also was afforded an early check in

gym wad small not enogh equipment anf what they did jave wss datef

didn't bother my kids though

understand that due to covid food was restricted to room service only, but the choice was very limited and not good for a fussy eater like my husband

do better cocktails at bar and jacuzzi wasn't working as iam regular gym user the gym facilities and exuipement was

bought the kids some pens and colouring helped up to the car afterwards

a foo fighters gig but we got upgraded, the reception team were amazing and we were able to order room service when we got back from the gig

everything from the room service to the staff

were rock hard luckily i took my own in the centre of town so if you got kids and are coming back from a concert can be a bit scary at

the bar was shut when we got back but room service was super quick

we ordered room service and the food was delicious, would definitely use this hotel again

basically a kids room with no windows whatsoever decorated in a star wars theme

free wifi

they let you have late check out at 12:30 for an additional 10

check in 3:00 is late check out 11:00 is early

is a very clean basic budget hotel with wifi, tv etc included but clean which works well

ee), there was tea/coffree making facitilities, tv, good bathroom, with

everything - the hotel, staff hospitality, constant wifi!! it was great!!

breakfast good

clock in the spa area- we were allowed 90minutes however we were unable to relax fully due to the unknown time,

no laundry service

paying £25 (guest price)to use the spa for 90minutes

location and spa even if we paid for it , maybe should be free for guests

only an extra £10 for late check out (6pm instead of 11am)

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

friendly staff at the gyros assisted with early check in

my kids being with us

well priced hotel as well as the bar and restaurant, lovely helpful staff, spacious room and perfect location

wifi can be improved. very minimum connectivity in our room.

arriving asking if there was an additional charge for parking; was made aware that there was no early check in but my request would be noted

wifi didn't work in my room

the tv wouldnt connect to our disney plus tidy because of the wifi

the breakfast had a good range of hot and cold choices

comfortable, quiet and friendly staff. the breakfast was well worth the 14.

great room service

and the room service and food was really really good would definitely recommend staying

take breakfast at hotel restaurant took coffee at the coffee house on site , unfortunately didn t have

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc) (-)no real window; would have liked access to laundry facilities. (-)the cleaning company who does their laundry put a few holes in one of my shirts

the gym and restaurant is excellent

decor was very chic, bed really comfortable, good wifi facility, and the bathroom was nicely decorative with a brilliant power shower

the staff happily stored our bags and off we went, we checked back in later and once in our beautiful room noticed a note on the mirror wishing us a happy stay and hoped

the wifi was excellent

area and bar was set out and the way staff accommodated people who used that area for coffee and wifi

but when you turn up for breakfast they o it take two vouchers and seem to not charge for the kids

the bar staff were brilliant and the breakfast is to die for

the bathroom and tea/coffee amenities were well stock and there was free wifi throughout our stay

pool

great breakfast, lovely pool, kids enjoyed the lift, great location for city centre

very helpful and friendly staff, comfortable bed and quiet room, nice swimming pool

spa changing rooms were starting to look a little tired.

great location and spa facilities

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

during my visit this time i was kindly given a late check out time even though it was not required

staff really helpful and we even got a free late check out

staff were great and gave us late check out for the inconvenience so can’t fault them

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

even had a little gift for our first anniversary) and spa were amazing and

we didn't book breakfast or use room service but was great to have these options available

the swimming pool was excellent very big and clean the kids loved it.

30 am by kids

pool, size of the room was amazing

good wifi signal. good breakfast. spa was lovely. only 5minute walk from town centre.

restaurant was decent and gym/sap facilities were class

clean modern lovely spa facilities, good breakfast, helpful staff parking available

i really appreciated they had gluten free options available at breakfast time thank you

my door key card also had to be reset once due to a battery issue on the door, the wifi was spotty sometimes good sometimes bad

i got the sense that the hotel is family run, and some of the kids help serve breakfast which i thought was very sweet

clean and comfortable room. lovely breakfast. parking. close to centre of town.

very clean and comfortable. excellent breakfast.

superb breakfast

breakfast i’ve ever been offered in a hotel like this

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

room above had numerous kids staying

perfect and kids option

were so lovely and friendly, accommodated late check out for me

a lot of kids running around without parental control.

the pool and jacuzzi was great; the kids and i loved it

would be better if the pool was open for the kids.

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

nice a d clean environment was amazing close to shop to visit also had an amazing lake side view kids love the ducks suitable for every average group love to visit again

amazing staff - we asked for late check out due to attending a wedding later on that day, only needed to check out an hour later

then i was woken at 05:00am by the laundry truck collecting crates outside my window

issue i had was tat there was no wifi, told by reception that you could log in but did not appear to be any

was disappointed that the free wifi seemed to think it was from abroad, or maybe had a vpn, so would not let me watch programmes

excellent and lovely staff, lovely place, big parking place and easy access.

shower, big bed, big flat screen tv, good wifi connection, free drink token provided for the hotel bar, friendly staff and attentive service

rooms and surroundings a little tired but cafe bar area great

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

there is a bar and

staff are friendly very helpful, food is good and best breakfast, all you need for your journey home

no breakfast. had to leave very early

room service menu is a bit pricey and limited would prefer the food from the bar

the pool was a bit cold

pool was closed but that was unforseen so we understood.

plenty of parking

pleasant, quiet room in an annex to the pub. bathroom clean, bed comfortable, good wifi.

comfortable, good parking, very nice room.

our kids slept on the sofa bed and were very happy with it

didn t eat in the pub as planned as too tired unfortunately, but room service was excellent

the pool was lovely, and great that it's limited to one family per hour

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

location for cardiff easy bus to cardiff saving expensive car parking , access to m4 made easy to visit othe locations like st

pools a bit small but kids loved it

room service plates still outside peoples room doors the next morning

hotel with beautiful garden great for the kids to play around

location, room, staff,breakfast was lovely

breakfast was excellent with loads of choice

hotel with beautiful garden great for the kids to play around

sky sports in the bar would have been a bonus

parking was as slightly difficult but that's because the building is on a hill side

rooms were lovely and breakfast was great

the bar service was a bit slow

the views over cardiff are beautiful, parking is plentiful

good bar and restaurant service

the staff at the bar were a bit slow seemed to be only one person behind the bar

we didn’t eat at the hotel but did go to the bar staff friendly

the bar area & food was nice enough

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

excellent faciility for golf

pool, sauna, spa services

i liked the fact the resort had the bonus of a spa, swimming pool and gym included and the golf course

wouldnt go as a couple as i didn't think it was a 4 star hotel more like a 3 and too noisy with kids running around shouting and the doors banging as they are heavy room doors,breakfast was ok it

food at breakfast was suberb room and failities lovely spa was

the wifi was excellent for our granddaughter's need

wifi connection struggled at times so with no live tv was hard to watch anything using the tv

clean room, bathroom nice and wifi good

free wifi, big bathroom, comfortable beds, location

a few cracks in the bathroom wall where paint had lifted. unable to access the wifi

hotel,lovely breakfast had a great time the people running the hotel were very friendly,we both a great time

breakfast bang on

there is a children's water park directly opposite, which can be fun watching them play , but for some it would be a

the surrounding is very nice, it's a short walk to the beack, and there is a playground and mini-golf park in close waling distance

the host & staff were excellent, excellent breakfast, and great location

checked in late just as the bar was closing on a sunday night on the way to cornwall and we received amazing service from the

very friendly owners nice little child area in bar great sea front location with free parking

nice large room with sea view and free wifi

good wifi throughout

wifi poor

ich you can t make because you didn t sleep one bit) and no room service available either

the seating in the bar could have been a little more comfortable

parking was a plus although we only just managed to get last space and that was a following an early check in

we have stayed in many hotels in w/s/m but this hotel ticked every box for us including room service which a lot of them do not offer and they are so

had everything we needed the staff went above and beyond love it there perfect location free parking food was excellent which like to say big thank to the lady reception helping us sorting a

were friendly, free wifi, bar downstairs and nice view of the sea front, close to lots of amenities and facilities

wifi available

comfy bed.lovely room. we were allowed late check out which was great.

good wifi

reception & staff, easy checkin with my booking app, you get a room key, free indoor & outdoor wifi, guests are replenished with free tea/coffee/milk on daily basis by morning cleaners, but if

i would say it would be nice to have four mugs in the room if there’s four ofyiu booking in, kids like a cuppa too, especially if you’ve driven 5 hours and it’s late at

breakfast buffet was brilliant my kids really enjoyed it

breakfast, friendly staff, ev charging

were exceptionally amenable in terms of early check in, and general care and consideration

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to stay and eat the breakfast was

excellent shame could not get wifi

we had a knock on the door at 10am by room service to change over room

sea front, a rare thing these days, room was ideal with sea view, breakfast very acceptable, and bar was reasonably priced, plus the bonus of good weather sitting outside on terrace was

bar across the street from our room

no wifi

we needed early check in and they completed an hours turn around in 3 rooms so we could

from being offered a welcome drink to late check out free of charge

has a big lounge & bar as well as the restaurant

rocksalt restaurant and bar was perfect for breakfast, evening meal and drinks

are excellent very well mannered and polite special young man who runs bar not too keen on the chef has i asked for a sandwiches in the morning and i could hear and

breakfast was very good all good quality food and same with evening meal

along with sauna, games , garden and parking ,bus stop out side

availability of parking .hey if the property is that popular not a lot can be done!

restaurant was closed sunday evening, but the bar staff made us soup and sandwiches, which were lovely

the main reason i booked this hotel was the location, because we played on wester super-mare golf course facing the hotel and also the picture of the swimming pool on the web-site

the bar was also fantastic, offering a great selection of drinks

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

room clean and bar area very impressive, lovely stay

spent the evening in the bar area and was shocked how cheap the drinks were

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

the options for room service and travel essentials on request is exceptional

the gym was useful too

ordered a room service and specifically mentioned not to do it in my absence but the room service team

friendly and efficient staff from reception to bar and restaurant

there were no robes in our room and room service was very expensive

breakfast was okay

need to inform there residents that the breakfast is not hot food available apart from toast and crumpets other than that was an amazing

the breakfast was perfect and the dinner as well

didn't have breakfast

breakfast was excellent

wifi worked well and even an iron supplied and hair dryer

she ensured we had a parking space and recommended where we could eat as we arrived later than expected

we did not meet anna and nick, but they were available via messages to confirm we could use the parking in front of the house once there

liked the off-road parking, the warm welcome, the garden, the room, the fridge, the tv, the walk over the railway line

included car parking facilities

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

room and bed, kitchen area, nice host, parking within premises, breakfast, stable wifi, nice area and base to

really picky maybe a sofa and a folding table and chairs instead of a table and chairs in the kitchen area

it had a loveley kitchen and had everything to offer

kitchen was useful

very welcoming people and the food was great massive portions for a good price pool table in the bar area and the beer was cheap

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

we liked everything about this hotel , staff, room , bar all was top rate .

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

bar area, room was nice, clean and spacious

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

late check out

we had tao rooms but was going to a festival so needed early check in

choice of breakfast menu catering for all needs including vegetarian , good spa pool and gym facilities

com food is great value for money and spa facilities are a great bonus when staying at the

parking - disabled more than 4 spaces are needed - and more parking is needed

breakfast really nice and good choice beautiful view from room room really clean and good size

bar well stocked if a little pricey for people on a budget

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

and stay at this place as it is clean tidy pleasant surroundings easy to find outside parking and bar staff is amazing

the bar staff were very helpful ud83dudc4d

bar staff are great, daniel is lovely, he always has a great big smile & goes above & beyond for

bar staff were very accommodating

breakfast was lovely

pool and jacuzzi also really nice and lots of room

very clean staff where lovely amazing selection for breakfast

very comfortable fantastic spa

service, great spa facilities including pool

3rd room is rreally for kids only as it's very small height wise

staff were lovely and helpful especially sara and jamie and the guy behind the bar whose name i didn t get

3rd room is rreally for kids only as it's very small height wise

gym - always important as i don't get enough time to use my own

use any of the facilities, aka gym or restaurant, the staff on reception were lovely and very welcoming

hotel lovely staff accessible rooms very accommodating restaurant bar lovely food &

wifi also worked well in main hotel so i was able to meet a deadline on a very late project which

children s menu available so very limited options for kids, very expensive for drinks, charged 5

nor great if you have kids

wifi so easy for me to connect too

we used both pools forum and dylan's

and that's just one thing to do with the kids

club, the pool and jacuzzi were amazing, beds so comfy, clean with all amenities required, we had room service and i have to say the steak was the best i've ever had

massage parlour), restaurants, mall, secure parking, to outdoor games for children and multiple golf courses its just amazing

so easy to get to and tonnes of space for the kids

there are elevators and small kids play area with some playsets, it will be great

beds were very comfortable the rooms were very clean the reception staff were very helpful the bar staff were exceptional they were very nice and helpful and were happy to bring food to our

as free dinner, food poor quality , the coffee machine didn t work so no coffee at breakfast, kids eat free but the menu for kids was so limited well nothing on it

the only down side was trying to open the wifi but one if the staff helped

the bar staff were very welcoming and the bar snacks were very reasonable as was room service

really comfortable place to stay, parking available. no noise after 11pm

good parking. great room and friendly staff

great room, very comfortable and clean. lots of parking available.

the rooms are great with the bar being friendly from the staff and patrons

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

room ideal .bed comfy. bar prices very reasonable

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

lady at the bar and breakfast area were welcoming and friendly

the bar needs updating to be in line with the hotel rooms.

as i had to go into a bar where people were drunk and vaping inside

room service took over 45 mins to arrive

dont think the menu

gym only open for limited hours. the walk to icc was complicated. very expensive.

the room / bed shower was very good. room service was quick. the food was top class.

fantastic facility with great bar selection and beautiful food

the bar staff the waitresses the golf course everything has been sensational

the restaurant choice, quality of rooms and golf facilities

excellent staff. very helpful in all areas. the gym was very good.

next door staff moved us to another room and provided us with a complimentary bottle of wine and late check

facilities, especially gym and spa

no bar or breakfast available but weatherspoons is just down the road.

no bar or breakfast facilities although there are plenty of eateries about.

all good good location cheap bar happy days

liked the location the bar area and the courtyard

rooms bed bar location and the staff are very helpful and pleasant

great spa / swimming area

near to the leisure facilities which was fantastic for the children and great atmosphere in the bar over the weekend of the

not good wifi

property was clean and there were plenty of activities for the kids

she was great with kids and made the experience after being so helpful

the prices at the bar for food and drinks was value for

we liked it wasnt just a hotel. there was a bar too and they served food too.

later we came back to the hotel for a drink and game of pool, again the bar staff we're friendly and helpful

staff were great and allowed us an early check in

carla and bar staff were very fantastic , the bar area was buzzing but if u wanted to get away from it the