there is a bar and restaurant downstairs which was convenient

a bit too noisy in the wee hours from the bar downstairs.

i did not like the look of the coffee shop which looked more like a bar so i did not go in.

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

hotel - great staff and next to their bar with a beer garden

clawfoot tub, full kitchen

free coffee in the kitchen with the cofee pot

kitchen well stocked and lovely bars and places to eat around us

bedroom with extra living room and kitchen is just perfect for a family stay

i had a three rooms suite completely furnished with a complete kitchen

be getting a little dated, old wallpaper starting to peel off, rusty taps in bathroom was always room service garbage on floor in hall by the window, maybe a garbage bin there would help

offered early check

no pool and not family friendly. was forced to book. will probably never book here again.

pool would be nice

room service was very off schedule

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things, nice staff,

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities; quiet, nice location, free

- spacious room, with fully equipped kitchen stuff

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

wifi terrible, breakfast was an apple or orange, doughnut and coffee that you either took to your

couldn't find a gym or a pool, the breakfast wasn't very good

the parking lot was a bit tricky to get into, but overall no complaints for the money i paid.

wifi was the fastest i have ever connected to even in bigger brand name hotels

very basic motel. small, but good service and clean rooms. wifi is excellent as well.

nice room,including breakfast. worth the price.

nice choices for breakfast, counter staff very helpful and friendly

overall, great place to stay. good nights rest. good breakfast. friendly staff.

breakfast was good

the breakfast was delicious

it's close to the train station. parking is free. 24h front staff.

the pool was gross

the pool looked unsanitary so we didn't use it

main reason we booked) was about the size of a hot tub

breakfast was good and staff also friendly

the room had free wifi, tv and a clock radio as well as enough towels, etc

this is situated by a supply closet and the internal laundry

wifi was not working well

free parking

would be nice if they offered a continental breakfast instead of having to drive for 10 minutes to the nearest restaurant when i stay in a

spacious light rooms with nice facilities great restaurant and bar nice pool and gym

pool was great, especially with kids

incredibly welcoming and exceptionally attentive even going so far as to tracking down a small bar fridge for our use

nice hotel with superb facilities. great gym, pool and breakfast.

i was there on an extended buisness trip and they don t have laundry facilities friday thru sunday and it takes a full 24 hours

gym has old equipment that doesn t work well

room service is limited and the restaurant is only open for breakfast till 9:30am

also room service is only randomly available, frustrating

gym was pretty poor

the room service could have been better

laundry room with everything available via vending machine

very good hotel with very helpful staff and excellent facilities, including a laundry room

breakfast and gym facilities. friendly staff. our doggie was happy with the room

would have been nice to know they offered gym facilities. found out during checkout.

although booked connected rooms with kids, we were allocated into different wings (rooms for couples and rooms for >2 are in separated

clean washrooms and kitchen

a bit far from the centre, you first expect a hostel, but it's a normal flat with a kitchen and 4 rooms for guests

cutleries in the kitchen were

great kitchen space for cooking or working remotely

very comfortable place - well equipped kitchen and tidy fridge is available for use, multiple common areas, clean bathrooms with reliable

like have chai (indian-style tea, not tea bags) at breakfast

there is an indoor pool and hot tub which makes your stay that much

flexible with early check in and late check out

and my teenager wanted a place with a pool

the gym and pool facilities were well kept and the room was very tidy

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend nothing had happened at first n later just waived the

gym facilities adequate for a great workout

not fun when you have kids

the gym was on the smallish side

the pool, hot tub, and gym were rather disappointing

was able to get an early check in which really helped out as i needed a place to work from for the day

laundry was also in the suite which was nice

location is excellent and very good staff.nice and clean room with bonus kitchenette.

it has a kitchenette which is nice to have if you have small kids.

in suite laundry

i also appreciated the attention to detail in regards to the suite which included a kitchen

room is clean, quiet, has a kitchenette although we did not use it coz we only stay for a night

pool was closed due to covid

rooms, pool

the customer service was great. we loved the room, pool, gym and continental breakfast.

pool and fitness center

we enjoyed the pool with the lovely plants

we were visiting for a wedding and it was a great stay with my kids

noisy, drunk people and kids screaming could hear through walls, woke up

the room is so clean, the swimming pool and hot tub is warm and cozy.

nice and value for money breakfast and dinner at university dinning hall/restaurant.

breakfast option was great: affordable with a nice selection

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of food to

next to the dining hall - a 24 hour buffet facility open to the public for a very good price $5 breakfast etc

bright and sunny. friendly staff. relaxing swim in the pool.

i liked the gym equipment. the front desk staff.. especially jake were courteous and kind.

pool only got sunlight early in the morning and the hot tub was out of order

little breakfast bar with some snacks and coffee and tea was very nice

the attached bar and grill were very cosy, good beers and food good for

the renovations to the gym was great

pool was closed

my kids were not ready to wake up by 8/8

pool, sauna, breakfast

is very clean, comfortable bed, very tastefully updated, staff very helpful and friendly, and the breakfast buffet was great

has big casino ,2 restaurants,and starbucks coffee

the casino attached to the hotel was a fun way to top the evening with games for all

i did not have breakfast. i wish it was open later. the location was great. super convenient

free parking. nice, clean rooms and linens.

location, free parking, attached casino, free coffee

owner is very rude. rats and mice dancing in room and kitchen. bed bugs and dust mites all over.

was a silverfish in one of the beds and 3 bugs on the kitchen counter not good wont be staying there

very nice kitchen. very clean.

that froze and ruined approximately $100 worth of food we accidentally closed the door to the kitchen, which then locked

laundry facilities was a bonus pleasant staff kitchenette was a welcome addition/full size fridge

pool, access to skytrain, room size, early check in

so good staff and friendly.,so good swimming pool and free parking. so clean and nice hotel.

pool and gym was closed

weather, location, pool and hot tub.

there had been a toaster in the kitchen

gym and washing machines on site very good

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

gym room was cold

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,

view! of the mountains, quiet, nice staff. laundry, gym

clean and comfortable, we loved the little kitchen and the whole set up, so close and walkable to transit

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

not sure if it’s because i booked with a discount, but i was given a room right next to the laundry room, which was very loud throughout the day and night 11:00 pm the washing machine was

location, laundry room, sport room

laundry available on site. people are friendly.

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

the room was old fashion and has small kitchen area.

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

staff are always lovely and accommodating, no problems with late check out or asking to keep my car parked for the afternoon (after checkout) while we attended

housekeeping knocked the door very early in the morning when the kids were still sleeping.

they have a dry sauna and a fitness as well as laundry available to do yourself

king suite is great for family with kids! breakfast is great. staff is friendly.

infrastructure is breaking with holes through the floor and walls, need coin changer in laundry room or receptions should carry enough change for laundry

there is a great free shuttle though

airport shuttle, breakfast

shuttle from airport was slow but shuttle to airport was great

the shuttle bus driver is so helpful and friendly

including the temperature of the pool

bonus points: there are 2 ev charging stations in the garage free to guests

breakfast. self serve laundry shuttle to airport microwave in room.

the room is very clean. i enjoy the small snack bar in the lobby. good arrangement!

they saw i had two kids with me and they ignored and couldn’t help

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

location and cleanliness. laundry available.

kitchenette was a nice touch

they have laundry - key for remote workers

of space free popcorn in the lobby onsite laundry facility, $5 for washing + dryer + detergent kids love the jokes about

is it would be nice to have a microwave in the room however there is one available in the guest laundry room

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

there is a bar with live music in the building which i was made aware of - the front desk said the music might

the restaurant and bar weren't open.

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

the proximity to the airport and the free shuttle

the bar restaurant was great for a

everything specially the pool my kids love them.

excellent bar and restaurant

i liked that the chop was available for dine in or room service

or bagels hotel smelled land room smelled like mould pool was dirty and freezing cold in room gym was a joke

free shuttle. the pool area seemed ok, but the gym had no more than 3 pieces of equipment.

and the pool was awesome

waited hr for man get off treadmill at gym,need

and they gave us a smoking room even we travel with kids

i also appreciated the restaurant choices and lots of free parking at the hotel

wifi wasn t consistamt. kept dropping off. frustrating.

spacious room, super clean, huge free parking

late room service available.

free parking, very spacious room, on site restaurants and very modern bathroom with a night light

we stayed in the loft and the kitchen was clean and neat

were fluffy and cozy front desk was helpful good location to sky train coffee was good bar

restaurant & room service on site

front desk didn t offer a late check out

quick early check in very friendly

) the back door didn't have a beeper to gain access from the back parking lot so

the pool was nice

front desk staff, bed was very comfortable,affordable restaurant on site, we lit parking

we spent the same amount for a pool walk out suite at harrison resort

pool was a great option for the 'kids'; even with the shared space (swim classes)

walking distance to river rock casino

the breakfast was good and the attendant kept it well stocked

(the hotel manager) went out of his way to arrange a shuttle ride for us to the river rock casino even though their shuttle only went to the airport

the provided breakfast was excellent, with a multitude of choices

breakfast and fast check in

while using the very small gym, someone was smoking in the office on the other side of the gym making not a great experience

also had late check out and curtesy airport shuttle which was great

no laundry facilities

was poor , gym very less equipments, treadmill was very old , with that high rate , we would have found other

the breakfast was one off the best if not the best in our 2 months travelling canada

our only complaint is how slow the wifi is

room service was perfect

there was never towels available at the pool

just the wifi in this room is really slow, not sure if it is due to the location of the room or not

there s a cool water slide, nice and clean fitness center, spa and work a night market that is walking distance from the hotel

great customer service. excellent included breakfast. indoor hot tub

location and great service and the parking is very good

gym was nice and the staff were very cordial and professional

breakfast has a convenient selection of fruit, fresh muffins and granola bars to grab and go if you

and spacious and bonus having an outdoor pool and hot tub

i like the shuttle from airport to the hotel and all the staff are nice to the client!

great value for 2 night stay that includes breakfast and shuttle to flying out from vancouver

bagged breakfast was delicious(other places felt like a child's snack bag for school)

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

free airport shuttle, with flexible

i was allowed late check out

good location, offer airport shuttle during pandemic, good service

the staff was very nice, the rooms clean and comfortable, and the shuttle was prompt

breakfast was good

carts filled with dirty laundry by elevators remained for several

covid restrictions should not be an excuse for no room

the wifi

no room service of any kind due covid

early check in

breakfast and the staff was enchanting and knowledgeable rest assured, we will come back again with

pool area was slightly small but good value for money

same with breakfast, smaller selection but value for money

the diy waffles were yummy, my kids were loved it

lot of nearby asian restaurants efficient staff coin laundry available, but only one one small indoor hot tub with swimming pool

the bath and shower were a highlight along with the excellent service, free airport shuttle and outdoor pool

great complimentary shuttle to the airport in the hotels dedicated bus

the pool and spa hub are great- hot and strong water on the roof top with the great view

liked the fun colors of the room, the cleanliness, the spa like bathroom, etc

to airport with shuttle; spacious and beautiful room; close to good late night dining

room service had a great seduction of healthy menu options to choose from for all ages

early check in is available on a 1st come 1st served basis at no extra charge

the reception staff were wonderful. room service very efficient and tasty. our room was lovely.

great rooms, good room service

bed was comfortable, view was awesome and the gym was also nice

day the hot water wasn’t working for the shower, and the staff advised me to shower at their gym, but didn’t schedule someone to check on my shower

it because there was an italian restaurant and bar in the hotel but we were very disappointed as it is closed until further notice

the bed was great, the staff at the bar was entertaining

if the bar can be closed later, that is better.

we were allowed late check out to 3pm with no additional

pool and gym facilities were great

the gym is really well equipped and the pool is decent

the onsite bar and restaurant were great as was the breakfast

across the street from the asian shopping center and very close to the richmond night market and casino

the best was the pool and whirlpool and the gym the bedv was comfortable the shower was amazing

close to downtown and easy access by train. has gym.

in-house laundry for guests was useful for our travels

kids breakfast should be free with a paying adult

i was able to do laundry

laundry service they provide was slow and no one even knew how it worked

of parking and having to pay for wifi

a fee for parking & wifi the water pressure was very low on the taps and shower

room size, facilities, spa, hot tube, gym, casino

the wifi was complimentary for all guest

casino close by. 24hour convenience store, 24 hour gym.

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

service, clean room, excellent room service and jw spa staff

have been nice to have a small bar bridge rather than the bulky blue container

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

breakfast room service is normally just fine but not in douglas

just the wifi

no bar fridges in the room, bathroom quite small, can't open windows

and that the gym is closed on the weekends

the staff is always accommodating and if a room is available allow for early check in

our son, who is a person with disability, enjoyed the swimming pool and a gym, all of us enjoyed our stay at sandman hotel because of its perfect location in downtown

i had a late check out, but i had to leave early because of the noise and sheer creepiness

plus a late check out as we were so tired when we arrived

kitchen on every second floor

perfect for longer stay as you can cook in the communal kitchen and use the on-site

loved having access to kitchen

we loved the spa on level 2 after a day of

room service from frankie's italian restaurant at lobby level was quick and amazingly delicious!

smells like dirty laundry

we’re travelling with kids (8 & 9 years old), the hotel was located only 15 minutes walk to science world, the central

staff on the front desk and room service and cleaning staff were all super helpful and friendly

location to stadiums and downtown was great, 4 hr excellent breakfast was big deal among family

able to do laundry was a definite plus

i also loved the coin system for managing dirty laundry easily and the water filter for filling fresh water

they had a great workout room, hot tub, and laundry room

nice having a kitchenette

restaurant, no kids menu very expensive, food was bland but it’s the no lit place to eat other than taking a cab

they have a shuttle bus to and from the airport

didn't get a chance to check out the gym

did not like that the bar and dining room were together, and there was no nice place to chill and have a drink before

you can rent space to leave your car and shuttle/taxi to airport provided by the hotel the cafe had very good food and service was

i called the night before and a lovely gentleman said i could do an early check in so i went to the hotel first before meeting my friends the girl was rude and said

the hotel and room were modern and clean, and the kids loved the pool

facilities included free guest laundry, free bike rental and great customer service

was so welcoming and accommodating, from the early check in request, to front desk and even the bellman getting our elevator

they provide complimentary bikes and water. the spa is very good.

walls, was very loud in other rooms/in the hallways - kids running and yelling, someone playing the same song on guitar 50 times in a row at 8am

there is no laundry and microwave.

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

martina was exceptional and accommodated our early check in request

also we really appreciated the early check in

has washer and dryer and well equipped kitchen

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

there is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

the kitchen and washing/drying machines

excellent, room temp excellent, friendly room service, convenient restaurant, loved it

flexible on permitting early check in and late check out

only my part not knowing about the pool i would have brought floating device for my son

shower at the gym before flying.

we had a large room , the kids had twin beds in another and there was a large living room with tv's in all rooms

location was great. room service provided was excellent as well.

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

the bar staff, even though they were closing up for the evening, still served us

when we were leaving he put our bags in the car and gave a little grab bag of toys to each of the kids

convenient to airport and shuttle was timely! bar and evening dinner meal was great.

to airport with free airport shuttle

airport shuttle was a wonderful service and it was on time

free airport shuttle and close to airport. good sized family room. pool open in march!

complimemtary airport shuttle available 24 hrs which was very convenient

24 hr room service has limited menu

delivered, from 7:30am early check in plus late check out and still able to use the facilities i couldn t ask for anything else

bar staff were great

wifi reception in the bedroom

location, comfortable and stylish rooms, nice outdoor pool/hot tub, and really fantastic staff

was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

advertised as having a shuttle service to the airport, but did not

loved the gym, pool and buffet breakfast

for shuttle to/from airport, despite ad for free shuttle

e to strike)

some other great amenities included free on-site laundry (this is rare for a hotel

it even has a bar next door, and is a short walk from granville

guest laundry can be used only from 8am to 10pm, which are business hours.

try the tracker restaurant around the corner for a healthy breakfast sandwich and the jinya ramen bar for amazing noodle soup

it also has a laundry room for guests which is pretty convenient

room service and menu options were amazing. continental breakfast was quality and plentiful.

early check in available restaurant on site

just wish that the hotel had a lobby bar restaurant

ordered room service for our breakfast and it arrived on time

kitchen was great; the staff was excellent; the breakfast was excellent as well

amazing customer service, room was comfortable and spacious, received rose upon check-in, and late check out is fabulous

ere and how to access it etc)

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

we ordered room service - after waiting for 40 minutes, we called again, and they brought our order

everything was so clean and breakfast at capo and the spritz was delicious

the breakfast was fantastic

air con and wifi good

the breakfast was delicious and had good variety

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

i usually eat a big breakfast when i travel

room was ready early, very clean, shuttle service was great, staff was friendly and helpful except for my one minor issue

the pool area needed a bit of maintenance and cleaning.

free shuttle bus from/to the vancouver airport.

the friendly staff, the cleanliness was impeccable, the amenities well thought out, the airport shuttle, the abundance of restaurants and great shopping nearby, the food at the hotel was also

eak for breakfast

were going to the early 1pm canucks game and had requested early check in if possible

come every year with one of my kids for a night down town

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

we also had drinks in the on site sports bar which was

flexibility for late check out

the cost for a late check out. we asked for 5 hours cost 400 canadian?

nicely laid out and i appreciated having the drying line for the kids swimsuits in the tub

although no affiliated, on site spa was excellent

they have a clothes line in the bathroom so it helps with drying laundry

spa services

breakfast— fine for me but kids wanted bagels or toast

excellent job as the room was impeccably clean and tidy; air conditioning was smooth and quiet; gym was one of the best i have seen at hotels

hydra bar is really lovely

the hotels in the neighborhood, but it cost me over $4000 (hotel, ferry, and food), to take my kids to vancouver for the weekend from campbell river

needed another towel bar in gorgeous bathroom

girl providing cleaning and room service was pleasant and funny.

really lovely and friendly staff at check in, allowed an early check in too which was greatly appreciated

well kept, excellent selection of art, excellent and non-crowded pool and gym

but the hotel is centrally located and very comfortable- we wished we had time to try out the pool too

wifi was quite weak and made it difficult with no cell phone access with being international guests

great location, lovely staff, organised early check in, comfortable room

lacking food options through room service in the evening

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

room service and house keeping needs improvement. front desk did nor respond to calls.

during room service, robes were removed without replacement, and dirty cutlery was left on the table

9:30a, i could hear a steady noise from my room in the early morning while trying to sleep (maybe laundry

the staff were very helpful and the breakfast was good bedroom lovely.

breakfast is included as well as shuttle to the airport,thank

the airport shuttle was reliable

we could hear the customers talking at the front desk at 5:00 am while waiting for the shuttle

o lines), restaurants, has a large salted pool and gym, and near high-end stores

delicious breakfast, awesome cocktails and great location

breakfast service is very poor, chaotic service.

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my lady was blown away

beautiful hotel, lovely pool and great cocktails in the lounge.