having to go outside to get to pool and lobby/restaurant from room

looks a lot like a motel from the outside, but there is still a swimming pool and laundry room inside, which are more like the amenities of the hotel

wifi had severe issue , despite reporting to the front desk , issue wasn t resolved.

no carpet in the room. clean pool and hot tub. chinese food for room service.

location and free parking

part of gym was closed.

over all the hotel is good but does need some upgrades in the gym

also room service is only randomly available, frustrating

the gym equipment was not working, only 1 exercise machine

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

parking was tight

were advertised as pool and breakfast available, neither were room was dirty and the hallways smelt mouldy and

the variety of the breakfast

stayed in early spring so no pool yet but will report back after the next stay

pool facilities require consideration entrance details from bernatchy street would be helpful

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of food to

breakfast option was great: affordable with a nice selection

next to the dining hall - a 24 hour buffet facility open to the public for a very good price $5 breakfast etc

nice and value for money breakfast and dinner at university dinning hall/restaurant.

breakfast was good

location was good,really accessible,very close to sky train,i like it,,,the breakfast is good,,,

nice room,including breakfast. worth the price.

overall, great place to stay. good nights rest. good breakfast. friendly staff.

there's good breakfast

breakfast didn't have gluten free options

peaceful for the area it was in. parking was great.

excellent value, good location, we had a nice stay, kitchenette room was good.

rates through booking online walking distance to places to eat and relatively quiet the parking was great and

free breakfast

nice good old placecwith a bar and unique patio

a bit too noisy in the wee hours from the bar downstairs.

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

we loved the food and our waitress at the met bar and grill

hotel - great staff and next to their bar with a beer garden

the old elevator, the claw foot tub, the fact you get a whole little apartment with a full kitchen containing almost anything you require

cofee pot, toaster and other utensils in the the kitchen for cooking

kitchen well stocked and lovely bars and places to eat around us

clawfoot tub, full kitchen

floors are old and creak, rooms are darker (except the kitchen) and bathtub is better suited for baths (though it is possible to shower)

restaurant pool hottub and gym, big windows in our room

loved the pool and hot tub

pool was great, especially with kids

if the pool was open... but totally understandable due to covid restrictions.

the breakfast was good and nighttime room service much appreciated

the only thing i could say to make it better would be a pool and hot tub

not clean rooms and did not advise in advance of this or the closure of the pool

little noisy at night with the bar close by, but other than that i have no complaints

room service was incredible, the view was magnificent and the hotel itself was very modern and

is no room service, after the first day stay, there is no towels to use, no soap to take a bath and no

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities; quiet, nice location, free

- spacious room, with fully equipped kitchen stuff

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things, nice staff,

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

great having in-room laundry facilities and very close to shopping, groceries, liquor store,

of room in suites, kids loved it, it was like a full size one bedroom apartment with all the amenities

it has a kitchenette which is nice to have if you have small kids.

of parking, the room was with a kitchen and living room

fully functional kitchen including utilities which was nice especially if you are traveling with kids

pool needs a little cleaning.

very clean with great restaurant and outdoor pool

the kids (and adults) all enjoyed the pool and it was a safe friendly environment

whirl pool didn't have jets regardless of the hard work staff did trying to fix it

paid parking, non-functioning lamps in the rooms, small gym.

another thing was that the room smell to pool chemicals

gym was alright. how large the room was and clean it was.

rent it the room specifically so we could relax enjoy the whirlpool and pool as we had called previously they told us it was open they were approved however with

the pool was closed for renovation/winter which was not mentioned anywhere prior to booking and was

the gym was clean

food for vegetarians, healthy choices for kids.

the complimentary breakfast made it even more worthwhile tasty and convenient

excellent staff! delicious comp breakfast and comfy beds. great pool too.

the pool was cold to swim in it an they never chang are sheet on the bed in are room

the front desk people are always patient and friendly, the new hot breakfast they have is amazing everything you would want for breakfast they got

good location, great facilities; laundry was very cheap. extensive breakfast range.

i wish the pool was open. but covid ruins everything fun.

made our morning by accomodating us for a quick dress change, and then also accomodated our early check in

i loved being able to use the steve nash gym across the street

the full gym and pool is across the street, alternates male / female

t even a vending machine)

we ended up eating in the casino

location

we ordered room service i did not think to order salt and pepper - apparently that has to be ordered

the food we had, breakfast and room service, was very good

tried repeatedly to get room service on a wednesday night and it took over an hour to get through

guest laundry not operational

laundry machine-old and doesn t work well plus there is only oneud83dude12tv channels are

restrictions means we didnt have room service but i guess that's unavoidable

warm outdoor pool and hot tub, fairly central location.

coffee at breakfast was very very poor. yo weak

the white sangria from the bar was the best i've every had

i loved that we had a kitchen in our room

very nice hotel. everything was awesome. great gym, nice pool and staff were very helpful

i also appreciated the attention to detail in regards to the suite which included a kitchen

the kitchen wasn't great

full kitchen

the room’s lighting was quite dim, and the kitchen wasn’t very clean

cutleries in the kitchen were

clean washrooms and kitchen

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend nothing had happened at first n later just waived the

how small the pool and hot tub was

the pool and hot tub was not working due to the weather

parking, good location, restaurants nearby. room spacious and clean. pool simple, clean.

the buffett breakfast and pool made things so easy for travel with the whole family

not sure if it’s because i booked with a discount, but i was given a room right next to the laundry room, which was very loud throughout the day and night 11:00 pm the washing machine was

other useful amenities included a fitness room and guest laundry

laundry available on site. people are friendly.

105 was noisy due to closeness to laundry rooms

front desk helped with directions to the downtown, and on guest laundry usage

of life, but this place gave a great ray of sunlight - we had a hoot with grandchild in pool, and the breakfast provided met everyone s needs

location and great service and the parking is very good

look right out to parking, would be so lovely if they were tinted so you could open the blinds

and spacious and bonus having an outdoor pool and hot tub

as we need to use a handicapped parking spot, two spots are not enough

friendly service breakfast was wonderful they even have a washer and dryer which was great as we were travelling on

and my teenager wanted a place with a pool

there is a very good gym and swimming pool, which, for somebody like me who is very active and likes to go to the gym

the gym right next to it also did not look like anybody was tidying it up

like have chai (indian-style tea, not tea bags) at breakfast

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

rooms great staff and good emenities such as spa pool and sauna

the previous comment the add stated gym and hot tub, the open hour is very odd

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

the price only because the gym and hot tub and sauna were of poor quality

and convenient access to bus just outside front door for downtown vancouver guest laundry fresh fruit at

staff are always lovely and accommodating, no problems with late check out or asking to keep my car parked for the afternoon (after checkout) while we attended

maybe they share laundry facilities with a smoking friendly hotel

the cheap laundry facilities, sauna & location

gym plus laundry in the facility too

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

it was trrribly dirty old stuffs and appliances it was motel but without kitchen !! funny

laundry facilities was a bonus pleasant staff kitchenette was a welcome addition/full size fridge

was a silverfish in one of the beds and 3 bugs on the kitchen counter not good wont be staying there

very nice kitchen. very clean.

owner is very rude. rats and mice dancing in room and kitchen. bed bugs and dust mites all over.

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

decent breakfast and the fitness studio was enough for basic.

the breakfast was excellent with lots of variety

the pool facilities were good

enjoy casino closeness

any details about when or where breakfast was, how to find the pool, or that there even was a gym room available

large room with a good kitchen and comfy bed.

wonderful staff great gym and restaurant

was a suite with a full kitchen which was what we booked and needed

needed an early check in, but could not be guarenteed

close to the hwy pool and hot tub and gym !!

had a free upgrade to a kitchen unit and were very pleased with the design features of it

upgraded to a suite. plus they accommodated my request for an early check in.

was separate so she could go to bed at her regular time while i hung out in the living room/kitchen and watched some tv

was not expecting to have a full kitchen! bed was extra cozy, and bathtub was deep!

to local restaurants, golf courses and highway

pool and gym area very clean

clean rooms and rest rooms .. parking with ev chargers

very clean, easy to find, lovely people, and excellent breakfast!

great breakfast - omelet, baked beans, sausages and hash browns!

- friendly front desk staff - continental breakfast - gym(ish) facilities - pool / sauna

no room service

there was no information in room or given at the front desk for wifi

adequate parking for the site

front desk staff, bed was very comfortable,affordable restaurant on site, we lit parking

im classes)

wifi didn t work for my daughter s switch

no free wifi also wanted a. bath not shower.

with not enough signage to say what was hotel parking, and who seriously still charges for wifi

wifi facility is not strong enough & your receptionist input my last name wrongly

aning 30 minute wait or longer and insufficient space to eat

ank you andrew for always being a source of

arranged a late check out but the chamber maid tried to come in at 9 am after a very late night

my check in was around 4 and i arrived at they property at 11 am and i requested early check in

gave us an upgrade, early check in and late checkout

stayed for 7 nights in sandman downtown with my wife and 2 kids

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

early check in was great, breakfast was ok as well

walls, was very loud in other rooms/in the hallways - kids running and yelling, someone playing the same song on guitar 50 times in a row at 8am

martina was exceptional and accommodated our early check in request

kids enjoyed the scooters available to them as well

if hotel can offer kettle in the room much better. but one was there in the kitchen.

they were also able to accommodate our very early check in

loved having access to kitchen

clean, comfortable rooms. free access to the ywca gym 10 minutes walk away.

clean and well maintained free day pass to offsite gym

when trying to minimize light in the early hours of the morning so as to not wake up kids it’s annoying to have to flood the corridor with light so as to go into the bathroom risking

the room service sent us food that was not as listed on the menu

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

wifi was not the best and parking rates were way too high.

room service arrived in a bag not on a tray

i asked for late check out and was refused due to hotel allegedly being fully booked

room service breakfast not too warm but i'm just being picky here.

wifi was terrible

they let us have a late check out so we would have time to wash up after using the facilities

no laundry , but could go to next door hotel. and sauna facilities under repair.

excellent room service

it took 35 minutes to get a hold of room service no flexible nozzle in the shower

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

ablusions were aesop and mini bar used had great local gin.

there was a private party in the restaurant / bar area

pool / fitness area poor.

the breakfast, especially travelling with kids

the treadmills were broken and the gym equipment was limited. small shower space.

only missed a pool for kids

i also loved the coin system for managing dirty laundry easily and the water filter for filling fresh water

we were complimentarily upgraded to a larger room with a sea view when i mentioned it was my kids first time to the ocean

room service was fast and food was excellent

service for room service as we asked for a special anniversary card and thus the food arrived beautifully

loved the bar and the food and the staff and the comfort of the bed

super disappointed in the gym

the gym could have been better equipped :)

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

they gave kids apples and cookies when we checked out

staff should have alternative laundry rather then using guest laundry, especially when there is only 1 machine and 1 dryer nil

we loved that complimentary laundry room

the kitchen and washing/drying machines

has washer and dryer and well equipped kitchen

excellent kitchen facilities with high quality fittings and crockery

comfortable bed and quality kitchen facilities

the kitchen was well stocked

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

esome!), beautiful rooms

service. bar and breakfast great loved the pizza

location. staff, breakfast

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

early check in, but busy easy and had many rooms to change over. not a big deal

only my part not knowing about the pool i would have brought floating device for my son

early check in option not available.

kids love the pool and great staff

the pool is great and the staff are wonderful

needed another towel bar in gorgeous bathroom

gym was fantastic

love the new ev charger’s for

day we had best experience on breakfast since the waiter is very friendly and helpful to give our kids additional orange juice plus the straw for my toddler, and additional small plates too

if you have kids the windows do open and don’t have any safety

the quaint building, our room, the facilities and the bar attached to the hotel door, where the staff were so friendly

the bar & restaurant next door was a really good atmosphere and great food, and hotel guests get a 15%

it also has a laundry room for guests which is pretty convenient

it even has a bar next door, and is a short walk from granville

guest laundry can be used only from 8am to 10pm, which are business hours.

had a beautiful view and comfy bed. plus we enjoyed the pool a d gym

location, outdoor pool

24 hr room service has limited menu

nd of chilly in the winter though) and the rooms are separated from main living area which

foyer bar/lounge area was a huge let down

wifi was a bit slow (not suitable for video calls). the mattress/bed was a bit too soft for me. (-)wifi was extremely poor! (+) wifi is good

the pool and spa were awesome and location excellent

the outdoor hot tub/pool and great 24 hr gym

wonderful accommodation with self equipped kitchen . very comfortable

jacuzzi was lovely and pool relaxing

great location, lovely staff, organised early check in, comfortable room

clean, tidy, comfortable good service - excellent cocktails and food in roof top bar restaurant

the bar stools are broken upstairs

lacking food options through room service in the evening

room service and house keeping needs improvement. front desk did nor respond to calls.

kids aren t allowed after 10, which is understandable

guests at the pool: played their own music, got loud, inappropriate behavior for families with kids

lots of kids to meet and play with other kids

outdoor pool doesn t get a lot of sun as the high rise buildings shelter it

use keeping)

bar open but no snacks at all available

no 24 hrs room service, it only link to diva with dinning in or breakfast service only

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and restaurant was delicious staff were friendly helpful and professional plus

pool

staff on reception were very helpful and organised for us to have early and late check out

wifi connection could have been a bit faster.

only negative - we had breakfast at the restaurant attached to the hotel

i called and spoke to them and they told us to come in around 11am to see about early check in

there was nothing to drink stocked in the fridge even though the bar was closed

the wifi was with very poor quality and was disconnecting constantly

the facilities included couldn't be faulted the swimming pool and gym were great

the hotel has an indoor pool and a fitness center

are very friendly and made us feel just at home breakfast was very good and couldn't fault it one bit

poor wifi connection

had the time to use more facilities eg pool and breakfast

the reflections terrace bar was beautiful

everything the pool and spa are fabulous!!!!

no late night room service.

care in every detail, spacious, beautiful room; fantastic shower, nice gym and salt water indoor pool

delicious breakfast, awesome cocktails and great location

the coffee shop and bar and the restaurant all offered great food and

didn’t sleep second night due to bar patrons outside/downstairs

best location in vancouver. a fantastic restaurant and cocktail bar attached

flexibility for late check out

we also had drinks in the on site sports bar which was

the double beds are too narrow for a couple to sleep in or for two small kids.

location was great. early check in. great staff

and while quiet hours posted rooms on either side were very noisy with doors being slammed and kids being poorly controlled, sometimes the noise was such as to wake us very early in the

excellent pool and the staff accommodated my fussy preferences like pros.

had a room ready at 9 am for early check in as requested

were made aware of the pool closure beforehand and a treasure hunt was set up for the kids to in part make up for it

the staff were lovely to deal with, excellent room service and food , attractive large wood-panelled room and furniture, wonderful bed, very nice

and the spa was great also

they promised to keep some sandwiches in our room as our flight and check was late at night after room service and lounge closed but they totally

kids always looking forward to go the pool after a long day outside strolling around the city

the room service staff who delivered food were excellent in appearance and customer service..

gym facilities, staff

nice gym

cups in the room for tea and coffee were disposable and the room service meal was in a disposable box with plastic

staff were wonderful and friendly, the exercise area is exceptional and the pool/sauna/hot tub were terrific

kids had great fun in the indoor swimming pool

great location. beautiful views. amazing pool and gym.

location prices were affordable & gave an early check in so we dint need to carry luggage around ud83dude00 ud83dudc4d stayed an extra day in

i asked for late check out so i could take a few meetings and housekeeping banged on the door repeatedly for 3

have live a self service laundry room

should cleaning / room service be requested since in two cases where the room has not been cleaned at all we are told

the gym was clean and had quite a few machines to use which was wonderful for us

should cleaning / room service be requested since in two cases where the room has not been cleaned at all we are told

room service not too attentive to request

the breakfast was delicious, and happy hour in the bar was great

the staff was very accommodating when i asked for an early check in

the location the room the bathroom, very nice, with a shower like a swimming pool

all of the drains drained without pooling

funky room design, great location, bar downstairs very nice. loved the free drink voucher

the bar with the complimentary drinks was a great shout and we stayed for food and cocktails

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened by a

the spa lounge was a lovely place to chill before we headed to the airport

the staff were exceptional. rooms are very comfortable and room service polite and discreet.

really enjoyed the ambience created in the lounge and bar areas

both the bar and the dining room were comfortable facilities with helpful service and outstanding food

even basic browsing) we were charged for a

large clean room with a desk and great wifi

fitness room and nice outdoor pool and hot tub

kids running all over the place. 1 elevator was broken for the duration.

room service was too expensive for what was received.

across the street which has great food, hotel restaurant was great for breakfast and loved the gym

location was great for shopping/food, there was a coin laundry available

the gym was outstanding

wifi was sometimes giving trouble on/off signal.

we enjoyed the happy hour in the bar area and our server was so friendly we really thought all of the employees at sutton place

wifi sucked

great breakfast and dinner at the restaurant 'market'

free wifi

breakfast room service

gym is very good

the restaurant room service was slow

moreover, the wifi disconnects several times

fast wifi

elevator was very slow and the wifi took a while to connect

we haven't used room service yet but the breakfast offered hits the spot

that said, my kids absolutely loved it and and we had a lot of fun there

great facilites and having the pool and hot tub was a great way to relax after sightseeing

oister bar was also good

the kids were blown away about how fancy the place was

we were told to order room service for a larger selection

a couple more options on the room service menu.

no pool or spa to speak of

were not given info about any spa facilities or breakfast available in the hotel

the bar on ground floor of hotel was also amazing with incredibly lovely staff and amazing drinks

be nice if the restaurant hours could be extended a bit more especially for guests who may desire room service for their meals outside regular hours

well travelled, and have been travelling all over canada with my hubby and kids

i don't recommend this hotel, particularly to the families travelling with kids, unless you weigh appearance higher than comfort and functionality

toilet no door- very bad for kids

a good size for families and the staff were so helpful even making sure we had mini robes for the kids

fast free wifi was so useful during my stay

of not having a buffet and giving a choice of one proper breakfast meal per person and up to 4 kids under 12 free with a single paying adult)

breakfast. kids are free.

my kids went to the receptionist and informed about the rat

the kitchen prepared our packed breakfast on our last day as we had to leave for the airport early in

booke 2 adults and 1 kid (15yrs) and asked for breakfast including, they have offered kids stay free but not including breakfast for kid

lifts take forever to arrive. gym way to hot

clean, excellent location, lovely large rooms, laundry service, friendly helpful staff

the gym is also ace and i was solo each time i used it

kitchen, grocery store across the street, friendly and helpful staff, fitness room, large laundry

unfortunately, gym facilities closed firstly due to renovations and then covid restrictions.

should be small bar fridges in every room

from the bar was heard in our 2nd floor room

i like the property, lots of restaurants and bar near .

room service was nice and very clean and staff were very nice! laundry service was also good.

requested early check in but wasn’t able to check in until after normal check in time

bed was great. kids loved the spa.

the hotel has a great location and is very complete, and the gym was a pleasant surprise where i found all the equipment to continue doing my workouts

booked the family suite for 4 people and the booking rate indicated that breakfast was included but we only got breakfast included for two of us and had to pay for the

did not mention about internet/wifi charge at the front desk!!

wifi often didn t work. no loungers, just chairs in the pool area.

wish there was more room service with clear instructions on how to order and also instructions on the laundry room how

pool area could have been nicer, but the kids loved it anyway!

kitchen, the size of the studio, the parking connected to the hotel

swimming pool and gym

nice big rm for the kids to run around in & the full size fridge was s bonus:)

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

only comment is there was no reply from hotel after 2 emails asking for early check in to leave our bags at the hotel reception as our flight arrived 7am

check in staff were very obliging with early check in

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

the kids liked the ping pong table