was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

the shuttle problem and the price was ridiculous

for shuttle to/from airport, despite ad for free shuttle

e to strike)

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

luckily, the bartender kept the bar open for us

one bar staff at night who struggled and then was irritable when additional staff gave some support

booked it specifically because it had a pool

the pool wasnt usable

room was ready early, very clean, shuttle service was great, staff was friendly and helpful except for my one minor issue

didn t have breakfast, but the airport shuttle was very handy

enjoyed an excellent burger at the bar and chatted with the friendly barman resulting in a pleasant couple of hours

we tried to eat at the restaurant but it was booked, the pool was extremely noisy at 10pm with screaming kids and parking was severely

shuttle bus

no slippers provided in the room no laundry

wish there was laundry available on site - but not a necessity.

breakfast is included as well as shuttle to the airport,thank

walking and very close to everything you would need. shuttle service great

shuttle bus was not running, however they did send for a taxi but it was a very crowded ride over

outgoing flight, staff helpful, room clean & comfortable, allowed a couple of hours extra for late check out with no charge and luggage storage and shuttle

there is also a free shuttle service to and from the airport

good hot breakfast. close to everything. underground parking.

appreciated the way the staff accommodated our early check in request

swimming pool was closed for renovation according to hotel information

is large and with a full kitchen and dryer and wash machine

had planned to eat in the irish bar but it was closed for construction so we had to go

the staff was accommodative, the room was decent, the bed was comfortable, and the wifi was stable with decent speed

could have a microwave in the room. the absence of breakfast

shuttle bus to airport

location, with a complimentary breakfast, 24hrs gym room

beds, gym, location, coffee downstairs, ice, fridge

early check in

shuttle service. good bar staff.

lot of nearby asian restaurants efficient staff coin laundry available, but only one one small indoor hot tub with swimming pool

my kids loved it

clean, spacious room. pool/hot tub was nice and warm.

breakfast and the staff was enchanting and knowledgeable rest assured, we will come back again with

great breakfast

across the street from the asian shopping center and very close to the richmond night market and casino

the gym is really well equipped and the pool is decent

2 hrs late check out without extra cost

wifi connection and friendly staff

i think the options for the room service restaurant could be better

the gym is quite clean and ready for use

room service dinner was beyond expectations and all dishes were very flavorful - impressed

staff was extremely helpful and went out their way to provide early check in for me

room service menu was very limited after 10.30pm

big comfortable room, free wifi

location but the gym was less than desirable

didn't get a chance to check out the gym

were great food was awesome and i didn’t feel it was expensive at all the out door area and bar was really nice and staff professional we paid for a very late check out and reception team

clean rooms, good staff and good gym and view

shuttle to airport was very convenient to connect to transit around vancouver

and it looked like about a 15min walk to the casino

comfortable bed, salt water pool, new gym equipment

)rooftop pool and hot tub (so very nice

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while when the shuttle u-turned to pick up more people when we were already halfway

oh, gym was fantastic too very well equipped

to airport and picked up on shuttle which was great

free airport shuttle that ran on time

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very very friendly the cleaning girls were

free shuttle bus

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

good breakfast. shuttle service prompt.

shuttle to the airport was great! comfy beds! good front counter staff!

kids loved the breakfast waffle maker!

clean, breakfast has multiple choices, and having a free shuttle to airport is very

clean, breakfast has multiple choices, and having a free shuttle to airport is very

staff were lovely and the breakfast was just what we needed before we continued our travels

missed my breakfast as i had an early check in

also had late check out and curtesy airport shuttle which was great

was able to leave luggage at front desk as we had a later flight but needed to check out

the laundry room, very handy to be able to do a wash before heading back to the airport very close to

the laundry needs attention.

location, shuttle and cleanliness

did have a microwave for guests but it's in the laundry room

we used them many times for info and to get a late check out and always accommodating

close to the airport, reliable shuttle service and friendly staff!

it was clean and easy to get to. airport shuttle. late check out!

not too many restaurants close by. we did walk to the casino took about ten minutes.

quiet, good temperature control in the room, on-time courtesy bus to the airport, friendly staff, gymnasium on site

we also used the gym, a nice mix of equipment

gym available

gym is too small

kids loved the pool and waterslide bed was very comfortable extended parking restaurants on site

love staying here because of the pool, our kids love the slide

pool was clean and fun for kids

that at this point the shuttle is not running 24 hours as advertised

family with kids, they charge kid breakfast

they had a guest laundry which was great

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

they saw i had two kids with me and they ignored and couldn’t help

i love the free ev charging so i almost always choose this location.

pool

well equipped small functional kitchen

nice having a small pool and jacuzzi after our flight

in was easy, nice dogs, good korean restaurant nearby, great price, kids loved the pool and so easy for the next day s flight

my husband would have used the pool or gym if it had been open earlier in the morning

nice pool, late check out

side by side) but we had 2 rooms on 2 separate floors, not ideal for our family 6 with young kids

free shuttle. the pool area seemed ok, but the gym had no more than 3 pieces of equipment.

on august 31 morning time they need to concentrate with the gust rather than playing like kids

made to feel welcome, very reasonable rates, rooms beautiful and clean the bonus was the swimming pool- we were soon enjoying that

everything else about the stay was awesome, and room service was great too

also prices at bar during happy hour

room service is not excessively expensive and fairly quick

i splurged at gorgeous gordon ramsey steak and at the spa for a mani-pedi, really felt top notch

but the room is big and comfy, just across the street from the casino/pool/gym/restaurants

great staff, good bed, close to airport and has a shuttle. bar and restaurant nice.

they can not arrange early check in for you. even just 10mins. it is not available here.

clean close to the hotel nice bar attached free shuttle to the airport

restaurant on site, late check out and free shuttle! staff very friendly and helpful!

to airport, appreciated early check in after long flight

the staff let my kids choose a stuffed animal which is above and beyond

the pool is also good

so helpful, friendly, kind and welcoming: at the entrance,, the front desk, on the phone,, the room service

you giving the kids a little toy is out of this world, they are so happy when the wagon comes out

simple breakfast included would be much appreciated.

full kitchen fully equipped, king size bed and an extra sofa bed

beautifully stocked kitchen for anyone who wants to do their own cooking while staying

stayed in a room in the back of the complex, so it only had natural light coming into the lounge/kitchen area

very well equipped and i love the kitchen and laundry facilities

very comfy beds and bedding, modern decor, lots of room, with kitchen facilities and a sitting area

island very big and comfortable room it had the facilities we needed for our short stay - laundry &

was clean, spacious, good location, very kind and attentive staff, swimming pool and breakfast, all was perfect

was great and good hours, jacuzzi tub room was a perfect stay comfortable, mt daughter loved the pool and hot tub on the main floor

friendly staff and excellent hot breakfast

the shuttle bus driver is so helpful and friendly

nice patio with a view of the outdoor pool and green space with nice mature trees

poor signal of wifi

is via a separate turnoff from the highway, i found this confusing as the access into the parking lot uses a different turn off

facilities, staff, gym

spacious room, super clean, huge free parking

there is no shared kitchen

the tile on the kitchenette counter and the bathroom was chipping off

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

room had a kitchenette so was convenient

the room was old fashion and has small kitchen area.

view! of the mountains, quiet, nice staff. laundry, gym

nothing to really complain about, although the spa and pool are not desirable.

the previous comment the add stated gym and hot tub, the open hour is very odd

under renovations, gym needs an upgrade, water damage visible in the room, some outlets were loose and had poor

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times to

room service was speedy and food was good

no room service

room service was quick, and very

it has a pool

wifi was unreliable and tv was not updated so apps like netflix wouldn t open

jacuzzi was great, but it would've been nice if there was an indoor pool as well

i really love the spa pool at the hotel, we had it all to ourselves too.

we loved staying here and it was perfect for our kids

no facilities at the hotel like a pool or hot tub.

i couldn't connect to the wifi, and the front desk promptly provided me with an alternative that helped me to be online again

the kitchen wasn't great

very comfortable place - well equipped kitchen and tidy fridge is available for use, multiple common areas, clean bathrooms with reliable

great kitchen space for cooking or working remotely

cutleries in the kitchen were

the room’s lighting was quite dim, and the kitchen wasn’t very clean

gym and pool are small and staffs were on strike so no daily housekeeping

parking, good location, restaurants nearby. room spacious and clean. pool simple, clean.

not fun when you have kids

fact there was parking in the garage, the smoking area outside the 2nd floor bar and the bartender

our kids very much enjoyed the quality of the tv’s and the outdoor hot tubs

spacious room, huge bathroom, blazing fast wifi, great amenities, super friendly staff.

the rooms and breakfast were simply the best

wifi access was not consistent

the breakfast was good and the restaurant inviting

no wow factor for a boutique hotel. no amenities like gym or pool/hot tub

i really liked the breakfast area and that choices that were presented.

very nice hotel. everything was awesome. great gym, nice pool and staff were very helpful

i loved that we had a kitchen in our room

hot tub and pool area is great as well

the breakfast bar made our lives so much easier

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

great views of false creek and granville island; comfortable and firm beds; excellent continental breakfast; and

a very long drive staff was very accommodating with allowing early check in

we were with our 2 young daughters, so we just wanted to quickly experience the bar and go back to our room

enjoyed that there was a gym, but i was surprised there were no weights to use

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

it took 35 minutes to get a hold of room service no flexible nozzle in the shower

really enjoyed the spa facilities and outdoor jacuzzi

tho is new but very shabby bar lounge

was fine but the breakfast

room service was excellent as well

gym, location, room view. concierge excellent.

also, for the duration of covid, room service is similar to getting ubereats as it comes in disposable

dog tends to have trouble eating in unfamiliar environments, but fortunately, the hotel offered room service with dog-friendly meals, which was a great relief

addition, the breakfast couldn t be eaten in the hotel restaurant and had to be ordered through room service and eaten in the room

early check in friendly helpful staff

equipped kitchen in the penthouse meant could save on meals

convenient location. great gym. super friendly and helpful staff

not available for check in till housekeeping manager updated the vr list at 2pm even though an early check in request was sent early in the morning

close to downtown loved the kitchen option and gym

very comfortable bed and great air conditioning. staff were lovely and it had a laundry

there is a superb guest laundry on first floor which was great as we stayed four nights

staff!!! amazing staff. huge bathroom. clean. alliw d very early check in.

should be small bar fridges in every room

easy, fairly priced laundry on site

our cruise and the staff were helpful with all our luggage and getting us an early check in and late check out on our flight day

very central clean good wifi

our family with kids had good time staying for 3 nights

fast wifi

kids were sad - no pool. but they loved the cookies at the front desk.

rooms are spacious and amazing with a kitchen and many utensils

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

excellent kitchen facilities with high quality fittings and crockery

the kitchen and washing/drying machines

has washer and dryer and well equipped kitchen

the well equipped laundry room was very useful

t fare from restaurants and from the water), clean bedroom, good wifi connection inside the room, great view from our balcony

gym was really nice, again limited users at one time

breakfast was excellent, room was very clean and staff very friendly and knowledgeable.

had an issue connecting to the wifi during my stay then found out afterwards that i was charged for the high speed access

close to everything. neat pool. very good breakfast included - kids eat free.

hotel pool and gym were closed the whole time we were there but there was no message to say why

maybe some basic condiments in the kitchen.

both liked the central location, quiet rooms, and room service

dirty outside the hotel and not a place to walk around at night with kids you see people openly doing drugs in front of you and witnessing

able to do laundry was a definite plus

we did laundry while we were there on the 15th floor

the laundry facilities are an excellent addition too

expensive limited parking, no pool, and their jacuzzi was under maintenance.

very good. everything was good location, beds, breakfast

the common usage areas like the pool, laundry, gym are very accessible and well maintained

the hotel's impressive facilities, including the pool and gym, provided a delightful and relaxing stay

the common usage areas like the pool, laundry, gym are very accessible and well maintained

really useful guest laundry available free of charge which was great at that

the pool was a big hit with the kids

smells like dirty laundry

the wifi connection is not stable.

value for money. supportive staff. good wifi and amenities, comfortable bed.

the hotel service was exceptional and professional rooms were lovely, great service, excellent wifi connection

eakfast or room service for example)

arrived early and were offered early check in and they also upgrade our room for free

and exactly as advertised amazing kind and helpful staff great bar and restaurant on site very clean rooms great location quiet and relaxing will definitely

how close it was and had a bar near by

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

the location the room the bathroom, very nice, with a shower like a swimming pool

the treasure chest was a delight for the kids and a very nice touch

no room service

good free wifi

the power was off for a whole day which interfered with room service

staff were very accommodating. we were able to have an early check in.

clean and well maintained free day pass to offsite gym

we were allowed in earlier and also had a late check out, which was very nice and helpful

if hotel can offer kettle in the room much better. but one was there in the kitchen.

location and awesome amenities for the price, like gym access and free coffee in the morning

great roof top space and kitchen facilities

and that there is a pool and hot tub for the kids to play in and us adults to relax in

out to sid & front desk staff, who kept the pool open an extra 30-mins so the kids could have a late nite swim after we got back from our concert

location was good. hop on hop off bus outside door pool and spa was good.

great location pool is nice food is good room is clean staff is polite

no room service everyday you had to call to get room sevice

great little wine bar for meeting up with our local friends before a night out

were going to the early 1pm canucks game and had requested early check in if possible

the coffee shop and bar and the restaurant all offered great food and

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

00 early check in fee that they could not provide

we only wanted to leave our luggage since we arrived early, but they actually gave us a free early check in

it's nice for our kids to have the courtyard where they can play ping pong and sit by the fire, and not be confined

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

only thing i can think of is the layout of the gym was a bit different in that it was in multiple rooms

free breakfast, beautiful views, great amenities

bed was great. kids loved the spa.

remove the charge for me however, for a business traveler it's important you have access to good laundry service when you travel

everything was excellent just the pool. kids were very loud

receptionists were helpful room service was fast and

location, cleanliness, gym & outdoor pool!

the gym is well equipped, and we appreciated the outdoor pool and spa

wifi reception in the bedroom

the pool, spa and gym were lovely and well fitted out

brown in the bar made us feel like royalty and went above and beyond every time we saw him

had gym, pool & laundry

we could walk with the kids to a great malaysian restaurant or eat at a high end restaurant on the premises

the kitchenette is good to have especially that i have kids with me

staff went above and beyond to get early check in as our cruise ship docked early am

hotel is suites which gives you the freedom to shop for groceries and whip something up in the kitchen

e

staff were pleasant and accommodated early check in

it comes with in suite laundry and full kitchen living room and bedroom

website mentioned ongoing construction and a restaurant with room service

a hot tub and lap pool are outside on a private level where a restaurant and sitting area are

the room is very spacious & has a kitchen that is very functional

very well equipped gym

early check in available restaurant on site

very helpful and friendly staff continental breakfast was amazing and always exactly on time for room service location could not be better for stadium and central

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

great to have a laundry room too

caught up on washing in hotel’s laundry room

enjoy their adjacent pub with excellent atmosphere, quality beers, and good bar food-especially liked the ‘fish and chips’

looked at spa prices and breakfast prices and decided to go else where

bed is so comfortable and the spa is

that the staff upgraded my room, brought me chocolate covered strawberries, champaign glasses and room service

from staff, room service, problem solving they are great in all aspects and we really enjoyed staying at

small gym, no parking, the valet was 45$ a day

i felt so bad for my kids

laundry machines available if needed

breakfast choice was great. room was spacious - we had a kitchenette.

only complaint was that the pool ended up being closed and that was the main reason i chose that particular hotel

i loved being able to use the steve nash gym across the street

the set up of the rooms was perfect with all the kitchen amenities

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

instead we sat in the lobby with 3 small kids for better part of the day

lobby is gorgeous, pool is nice

the gym was not your average hotel gym, lots of different kit

room service breakfast was delivered on-time, well presented, and tasty

if you d like to use the laundry facilities, make sure you have $2 coins available otherwise you can withdraw cash or break

i didn't see any laundry facilities on property

i also enjoyed their swimming pool

paid wifi is a joke

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

when i called to ask about an early check in, i was sort of brushed off and told to call back in an hour to which i didn't as i

martina was exceptional and accommodated our early check in request

kids enjoyed the scooters available to them as well

ordered room service twice and am still thinking about their hamburger and truffle fries

wksworth and reflections

the gym is excellent, and the bar offers a pleasant atmosphere

prophecy bar had ridiculous prices on several drinks that were offered to us

it was difficult to find way to get to the swimming pool, but the pool was beautiful. ^^

the breakfast was delicious and had good variety

air con and wifi good

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

very good room service; good food and prompt service.

good wifi included in price

we were there the pool had lots of kids which made it less attractive for us

and bar poor and out of keeping with the rest of the hotel

great pool and brought up kids size robes. aircon worked. beds were very comfy

robes and slippers was a nice extra touch :) bathroom was nice and clean :) kids and i walked around the area and felt safe - pacific center shopping area was within walking

bit sorry there wasn't a spa pool as suggested on the internet.

room service food was overpriced for the quality

bed is comfy, wifi

ability to connect with someone for early check in

food in the bar was excellent, i arrived at closing time and the staff were very accommodating that we were

didn't lessen our experience but i feel the pool and gym are under utilised

) - room service was delivered quickly and not overly expensive

early check in, clean

wifi was very fast and reliable

and bar were very expensive , i would suggest lowering your prices to attract higher volume of

room service was poor

attentive staff. good gym/pool. central location.

friendly staff, good gym, lots of little extras like chilled towels & cookies

had a room ready at 9 am for early check in as requested

bar fridge in room

ginger bar is a great place for drinks and food

location and room, nothing in the way of facilities though except wifi and room tv

booked room for 2 adults 2 bigger kids 12/17

very nice suite with all amenities including room service

we went to the excellent ywca next door and used gym, hot tub, and steam room and could wear the provided robe to return to the room

soleil is my favorite place in vancouver whether to stay, dine or meet friends at the bar for a drink

well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re travelling

one bedroom suite--full kitchen, glassed in work space with glass wall view, roomy bathtub, comfortable bed

very clean bedrooms and 2 bathrooms, a sitting and dining room complete with a desk and seperate kitchen and a wide screen tv with all the usual cable channels available

coin operated laundry and well supplied

well equipped gym and laundry facilities

wifi was good, pool and gym were great

the gorgeous pool and hottub and views from there

great bed, very clean great wifi clean bathroom

used the chi spa as well during our stay which was unreal

breakfast was well done, and the staff was friendly

gym not open on weekend

kids requesting bathrooms have locks, but it’s fine with me.

the rooms, gym , restaurants etc. everything was great

gym was fantastic

staff greeted my kids with a chocolate and small bubble wand

room bar and restaurant are excellent. food is first class.

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street level for drinks and dinner twice

during room service, robes were removed without replacement, and dirty cutlery was left on the table

clean, tidy, comfortable good service - excellent cocktails and food in roof top bar restaurant

the bar area was also first class - decor, food, drink and especially the waitress

i used the swimming pool and the gym and they also have a steaming room

location, spacious rooms, kids loved the pool, very clean & super friendly staff, also great prices all around

pool, steam room, jacuzzi and gym to ourselves almost every day - all clean and well kept

if there would have been a self serve guest laundry room, we would have made use of this facility absolutely

of your gym equipment is in working order, couldn’t run on the treadmill as someone else was using one

very helpful cleaniness just on english bay gave early check in kept luggage f9r storage guidance for siteseeing mr jacobnidhan at fro tdesk was

great location restaurant was great and laundry room excellent.

my kids loved playing by the beach before we end our day

excellent bar and restaurant food, though range a little restricted

laundry

should advertise more of the bar by an actual bar. we avoided going into the

the gym was a decent size with excellent equipment

suite was spacious , immaculate and comfortable . friendly staff . brilliant room service.

we didn't get chance to use any other facilities such as the gym and pool or any of the restaurants so cannot comment on that

pool is a bar, can't swim afternoon weekends

friendly staff, quiet, early check in time, and close to st. paul’s hospital.

helpful, friendly staff got us in got us in for early check in at 9

location, price,early check in

rooms were connected to each other through doors which made it quite loud as the next room had kids who were crying and shouting

to have our room at 9:30 in the morning instead of waiting until 14:00 and did not charge for the early check in

guest laundry in basement

helpful receptionist, asma, allowed us early check in

of room, great location with greek restaurant next door, very clean, good laundry, helpful staff, good price

laundromat machines were half working but managed to get the laundry done with the ones that were working

early check in free parking friendly staff amazing location for the money

loved the little kitchen, a block away from grocery store

parking my car under the hotel when i walked through laundry, disgusting smels appeared but in general was ok

it has a coin op laundry on site which was handy

having a full size fridge freezer was great and also the use of a laundry room was also a bonus

good laundry

oh and they had the best gym equipment in the hotel that i ve ever seen/used in a hotel

be nice if the restaurant hours could be extended a bit more especially for guests who may desire room service for their meals outside regular hours

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir sauna did great after a cold rainy

i would also mention that there is no mention of the spa on the website and having to go back and forth with reception/concierge about appointments,

gym was spacious considering the hotel size