we missed the pool

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

was very small with kitchenette near bed

laundry available on site. people are friendly.

front desk helped with directions to the downtown, and on guest laundry usage

tried repeatedly to get room service on a wednesday night and it took over an hour to get through

room service/maintenance were accommodating as well

gym equipment for strength exercises was out of order and appeared to have been so for a long time

there had been a toaster in the kitchen

location and really friendly helpful staff when we stayed it was quiet and we had the pool to ourselves

gentle wake up call from the night auditor so i made my early hospital tests and allowing me a late check out if i needed extra time to head home

not go to any of the restaurants with my kids

location

the free parking was such a great perk too

breakfast at the bistro was delicious and staff were friendly

close to the venue i went. the hotel allowed an early check in, which was really nice.

me for early check in & late check out, extended 1 hr

me for early check in & late check out, extended 1 hr

king suite is great for family with kids! breakfast is great. staff is friendly.

they have a dry sauna and a fitness as well as laundry available to do yourself

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

the gym was poor and had no ac

the price only because the gym and hot tub and sauna were of poor quality

gym , elevator was down due to renovations

gym room was cold

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

the room was old fashion and has small kitchen area.

there is no shared kitchen

coffee at breakfast was very very poor. yo weak

pool was closed due to covid

nice to have a kitchen too

excellent complimentary breakfast

we stayed in the room with two queen size beds which had a nice kitchen and a big sized fridge

gym facilities adequate for a great workout

gym and pool are small and staffs were on strike so no daily housekeeping

the pull our couch that my kids used to sleep needed to be updated

very much enjoyed. kids lived.

gym timing was poor and no appropriate office space is available

tiki bar was closed

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

there is a bar with live music in the building which i was made aware of - the front desk said the music might

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

and if you are lucky yiu will be there when the the fabulous tiki bar is open

small gym and laundry rooms came in useful

about a ten minute walk to the closest metro; convenient laundry room; breakfast was simple but good; within walking distance to a couple of other food

although booked connected rooms with kids, we were allocated into different wings (rooms for couples and rooms for >2 are in separated

small gym and laundry rooms came in useful

the staff in the kitchen were friendly

the room’s lighting was quite dim, and the kitchen wasn’t very clean

very comfortable place - well equipped kitchen and tidy fridge is available for use, multiple common areas, clean bathrooms with reliable

great kitchen space for cooking or working remotely

has kitchen and laundry facilities, free on street parking

a bit far from the centre, you first expect a hostel, but it's a normal flat with a kitchen and 4 rooms for guests

they charge for wifi, which is absurd for a hotel of this price

staff, 24/7 room service with delicious food, comfortable bed, nice view, separate door for toilet, casino

of parking and having to pay for wifi

dog tends to have trouble eating in unfamiliar environments, but fortunately, the hotel offered room service with dog-friendly meals, which was a great relief

the ambiance, location, newness, view from the upper floors and gym. they are all great !

good gym

our son, who is a person with disability, enjoyed the swimming pool and a gym, all of us enjoyed our stay at sandman hotel because of its perfect location in downtown

the kids had a good time in the pool

loved the convenience of moxie's restaurant downstairs, great when you have hungry kids

me formal) and they were loud as teenagres are apt to

if hotel can offer kettle in the room much better. but one was there in the kitchen.

clean, comfortable rooms. free access to the ywca gym 10 minutes walk away.

we were allowed in earlier and also had a late check out, which was very nice and helpful

loved having access to kitchen

location and awesome amenities for the price, like gym access and free coffee in the morning

breakfast room service is normally just fine but not in douglas

dinning room service: it was suprisingly good

location, walkable to downtown -loved the hotel, modern and edgy feel, some great restaurant and bar choices too and friendly staff

free breakfast offered was for in room dining

the hotel staff had exceptional customer service and the room service food was so delicious we ordered it 3 times during our 4 night stay

needed a laundry to walk next door to another hotel was a little hard

the hotel 2 days in advance i will be arriving midnight to see if they can accommodate with the early check in if not unable to i would have booked elsewhere

in the evening we walked to our reserved dining spot, then to the casino no need to take our car

we had problems finding a place to park for the night, walking with kids and luggage for blocks in the dark pouring rain was very disappointing and expensive

no laundry facilities and 1 front desk person who was less than helpful.

size of the beds, the gym and pool area

the nice and helpful staff at the breakfast

we did laundry while we were there on the 15th floor

parking was included (or cheaper at least) and that the hotel had a pool for the kids

a good location for a walk especially at night and affordable the staff especially leah in the kitchen staff and the guy who help us to store the luggage his so nice l forgot his name but

same day laundry excellent

also we really appreciated the early check in

our laundry service took 24hrs to be ready.

walls, was very loud in other rooms/in the hallways - kids running and yelling, someone playing the same song on guitar 50 times in a row at 8am

early check in was great, breakfast was ok as well

the pool and hot tub were a perfect way to relax

also smile thia wellness spa across the street from the hotel was insanely fabulous

wasn't able to get an early check in to take a call so had to make it from my car.

gave us plenty of space, and having the pool on the same floor made it so easy (and fun) for the kids

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

great downtown location, clean spacious rooms. great gym available on 4th floor

room was the perfect size for our group of 4 (2 adults and 2 kids)

some more food options for room service would ve been nice!

bar happy hour was great

wifi, clean spacious rooms, daily free water, comfy bed

rooms are spacious and amazing with a kitchen and many utensils

has washer and dryer and well equipped kitchen

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

the kitchen was well stocked

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

i would love to have a better gym, but as i usually travel for leisure i can manage without :)

allowed early check in when we arrived at 10am after our cruise, which was awesome

wish there was a gym

the treasure chest was a delight for the kids and a very nice touch

easy to do laundry using the guest laundry in the hotel

2 huge tvs, bar fridge and microwave coffee maker and kettle loved our stay

the pool, spa and gym were lovely and well fitted out

the springs were huge and made the bed awful for our kids to sleep on

poor wifi at the bar/breakfast area commun area is a bit small

my kids slept comfortably on the pull out couch in the living room and the bed in the room was very

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

retro style hotel and its bang in the middle of downtown for the cost won’t get much better the bar next door all out great

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

it even has a bar next door, and is a short walk from granville

the bar & restaurant next door was a really good atmosphere and great food, and hotel guests get a 15%

wifi is slow and doesn t really extend to laundry room

the facilities included couldn't be faulted the swimming pool and gym were great

the price was exorbitant, with an addition high cost for parking. why wasn't breakfast included?

cleanliness excellent beds great pool buffet breakfast excellent

the only thing i didn't like was the construction for gold's gym --noise ---i guess temporary

the gym was in the basement and shared access with cruise ship passengers.

nicely laid out and i appreciated having the drying line for the kids swimsuits in the tub

location, staff, beds were so comfortable, dinner and breakfast was amazing,

breakfast was amazing and very tasty but i felt there wasn’t much on the full english side for

the bar was perfect, serving late

it has excellent coffee in the room mine had no fridge or minibar but there is room service

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

the wifi connection was not very good.

we had room service and it was excellent, as was the cooked to order

air con and wifi good

nothing here not to like. lacks a hotel bar but there's a very decent pub across the road.

the pool and spa were awesome and location excellent

confirmed early check in did not happen as promised, standard check in is 4 pm a bit late

small but quiet and quaint bar which we enjoyed a lot

the bar fridge was the same which made for a slightly disturbed sleep

staff greeted my kids with a chocolate and small bubble wand

the rooms, gym , restaurants etc. everything was great

kids requesting bathrooms have locks, but it’s fine with me.

if you have kids the windows do open and don’t have any safety

really nice touches like high-end toiletries and fresh milk in the mini-fridge (either for kids or making coffee with their nespresso machine)

the bar and restaurant area was great for a night bite and drink

clean, tidy, comfortable good service - excellent cocktails and food in roof top bar restaurant

great location, lovely staff, organised early check in, comfortable room

the bar area was also first class - decor, food, drink and especially the waitress

during room service, robes were removed without replacement, and dirty cutlery was left on the table

nice and value for money breakfast and dinner at university dinning hall/restaurant.

breakfast option was great: affordable with a nice selection

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of food to

next to the dining hall - a 24 hour buffet facility open to the public for a very good price $5 breakfast etc

for its size, it offers a lot of services like a 24 hour bar/restaurant, gym

but the hotel is centrally located and very comfortable- we wished we had time to try out the pool too

with charge for wifi

room service food was overpriced for the quality

really lovely and friendly staff at check in, allowed an early check in too which was greatly appreciated

best location in vancouver. a fantastic restaurant and cocktail bar attached

come every year with one of my kids for a night down town

a long fligbt there was a sport bar to relax and grab a bite to eat

were going to the early 1pm canucks game and had requested early check in if possible

didn’t sleep second night due to bar patrons outside/downstairs

large luxury feel to the room and amazing spa with great massage treatment and pool

no late night room service.

room was spacious for family of four with small kids

ds), had to go around the block

i only have one disappointment, i was only there for one night and the pool was closed for their staff function so i wasn t able to use that facility but i have

central location, really nice suite and comfortable beds, chromecast and fast wifi

strong wifi just like at home

the environment was warm and elegant, and the room service staff was very sweet.

loved the 2 separate 'rooms' so kids could have their own space with the pullout couch

the breakfast at hotel restaurant allouette was phenomenal

bed and pillows superb - gym facilities great

to get to stanley park

kids aren t allowed after 10, which is understandable

and restaurant was super and staff were amazing ud83dudc4dud83dudc4f highly recommend the spa great

the restaurant/ bar on site

the breakfast was delicious, and happy hour in the bar was great

very expensive room service options

no wow factor for a boutique hotel. no amenities like gym or pool/hot tub

room service not too attentive to request

the room service was a little slow one day but the food was great once we got it

funky room design, great location, bar downstairs very nice. loved the free drink voucher

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

how close it was and had a bar near by

all of the drains drained without pooling

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

robes and slippers was a nice extra touch :) bathroom was nice and clean :) kids and i walked around the area and felt safe - pacific center shopping area was within walking

need better heated pool for kids

unfortunately, the spa was closed for renovation

that the property does not have swing pool and gym

no gym available

ginger bar is a great place for drinks and food

to tight beds for 2 kids and 2 adults

room, staff and location was excellent! pool and hot tub were great for the family!

service i've seen in a hotel in ages, from reception to bar to concierge

has pool and gym

lousy wifi

the little kitchen even though we didnt cook food as we were always on the go.

breakfast good

good tv and wifi

my last room was a kitchenette it was booked on line for 9 days

small gym, no parking, the valet was 45$ a day

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

i recommend room service for breakfast

very small gym. too was too hot and impossible to regulate the heat

staff went above and beyond by dropping off cookies for the kids in our room :)

swimming pool stayed 4 nights paid high rates they declined late check out despite room being availabke trying to rush us out and charged 25 cad for late check

we were sent an extra roll out bed so my kids wouldn’t have to share a bed

he went above and beyond for us to make us comfortable and have our transportation set u and a late check out

it was fine it would have been nice if there was a pool for the kids to enjoy in the evening

very friendly staff. great location. and also the gym was well equipped.

friendly front desk staff and bar staff

nice city hotel with a great bar and restaurant

bar was open to the lobby and could be a little noisy at times, aside from that, it would be a

rfect for a getaway in a heatwave

i liked the breakfast buffet and the gym

no wifi in our room but we were upgraded

and friendly staff, very comfortable room with amazing view, good gym and pool, excellent location

adjacent room was real loud. kids screaming after 11 pm.

pool heater was not working for the 3 nights we stayed which made it very cold for the kids , and with the pool being such a huge factor in deciding to stay here it was very

excellent location. reception and bar staff friendly and helpful.

pool floor was dirty.

the boulevard cocktail bar and restaurant was fabulous and staff there were friendly but their professionalism was

no room service

limited room service days

room service breakfast was delivered on-time, well presented, and tasty

no wifi on tvs, no deal for restaurant, expensive parking and not included

gym was small but workable for a quick

close to everything. neat pool. very good breakfast included - kids eat free.

laundry in the basement was cold down there

of not having a buffet and giving a choice of one proper breakfast meal per person and up to 4 kids under 12 free with a single paying adult)

us : 2 large bedrooms with very confortable beds, a spacious living room with a very well equiped kitchen and perfecting clean

room service was lighting fast yet fresh

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

some fromt desk are not very welcoming but overall would stay here again esp w kids

location, clean, good for family with teenager kids-separate room, full kitchen

my kids loved it

we did not eat there or order room service

the only downside was that i couldn't get the wifi to work.

had lunch at the bar and the food was

the gym was a1

early check in for an extra fee is awesome! beds are super comfy

from the bar was heard in our 2nd floor room

bed was comfortable, the staff excellent, and having a breakfast venue / bar as part of the hotel made starting and finishing the day easy

nice, clean and up to date, good staff, nice little bar right there

visited the bar that communicated tot he hotel and had a beer, but they didn’t ask if we were hotel guests,

the pool is not big enough

we were also given the opportunity to have a shower in the pool facilities to freshen up at night before catching our flight

room service food

wonderful staff, great furnishings, great breakfast and drinks/ dinner at market by jean-georges

breakfast was excellent!

use the gym but it looked great and appeared to be well patronized

laundry on site and full kitchen

great that they have a kit hen and laundry facilities

gym is fantastic

staff, allowed early check in, washing machine and large shared kitchen

the gym was also great for a quick work out

more room service options. small boutique restaurant next to hotel services the guests.

had to call for room service to have that brought up every day

room service is excellent and comes from tableau bistro

no pool or spa to speak of

free wifi was good, club lounge was also great value for money

laundry service expensive

most kids don’t like all the seeds on and around the slices of bread

expensive parking swimming pool no features for kids

free wifi, free unlimited water bottles on request

cheaper laundry.

lots of laundry

wish we could have stayed longer to take advantage of the kitchen

we literally had a small apartment…bed/bath, kitchen, dining, living room

kitchenette well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re

high floor - amazing view! friendly staff. laundry room.

the most interesting part was if you decline the room service, you will get $10 credit which you can use in their restaurant and cafe

nice bar and convenient coffee shop for light breakfast

the gym was not open when i was there but the ymca next door is excellent

allowed us early check in

virus outbreak and even though the restaurants had to close and the only food available was room service, the staff would set up a full table in your room for your meal and then take it away

wifi didn t work, ac didn t work so the room was very warm

i don't recommend this hotel, particularly to the families travelling with kids, unless you weigh appearance higher than comfort and functionality

ere were two of us and we wanted to make sure we could get things done at the

all staff were great. very friendly. very competent. really good room service. spotless room.

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

00 early check in fee that they could not provide

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

accommodating to late and early check in and out

it's nice for our kids to have the courtyard where they can play ping pong and sit by the fire, and not be confined

laundry facilities, leisure facilities, spacious room with balcony in central

loved the hot tub and self service laundry

we stayed 17th floor, but wifi is too weak to play smoothly not only youtube but any contents.

breakfast was excellent, room was very clean and staff very friendly and knowledgeable.

wifi was very poor, money charged around 3 months prior to trip without informing

we loved staying here and it was perfect for our kids

bathroom spa like

has a small but old gym

the wifi was problematic and parking and breakfast are extra

wifi worked well

great soaking tub and awesome location. they even have a free shuttle for downtown core

shuttle service to arena thanks to our driver that day

room service is listed as being offered on booking

there is a free shuttle to the cruise terminal and stanley park which is very useful

hotel has small gym to use

the kitchen put 'everything' on the side so both kids

the lady at check in was so kind and accommodating to my request of early check in (as my flight landed a bit early)

we really enjoyed the spa and pool

book again, enjoyed the pool facilities and comfey bed

pool, steam room, jacuzzi and gym to ourselves almost every day - all clean and well kept

the staff were friendly and they let us leave our cases all morning and even offered a late check out

lots of drunk kids staying there

place, we did a leisure walk to stanley park, wharf and canada place from there with our young kids

helpful, friendly staff got us in got us in for early check in at 9

position geographic friendly staff early check in clean

staff was pleasant they were able to get us an early check in

asked for late check out ( happy to pay) but told fully booked

they granted us an early check in, and allowed a late check out

laundry onsite

the staff was very accommodating for early check in - i was exhausted and my partner still at work - they checked me in without question

unfortunately the pool wasn t available at this time.

we were there for a week and needed a kitchen and laundry facilities and our room had both

having moxie's attached to the hotel and providing room service was very convenient

and facilities like gym and swimming pool

having kitchen and in-suite laundry. parking space as well .

breakfast should be included with the prices they charge

the pool is amazing

and paid extra for breakfast i was expecting that it was breakfast for all of us (2 adults and 2 kids) but i find out that breakfast was only for 2

room service was quick and delicious

the outdoor pool didn t have any food and drink services

laundry and gym available onsite

sports bar on site was optimal.

n one family with 3 kids (under 5years old) n parents were screaming n shouting in the room

very helpful cleaniness just on english bay gave early check in kept luggage f9r storage guidance for siteseeing mr jacobnidhan at fro tdesk was

cosy living area & fireplace, well-equipped kitchen

staff is incredible - always happy to help, wonderful with kids, patient and kind

amazing location, friendly staff, laundry facilities at the property

it has a coin op laundry on site which was handy

loved the little kitchen, a block away from grocery store

they have a coin laundry out the back too

kitchen in the room was great, even if simple

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

- spacious room, with fully equipped kitchen stuff

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities; quiet, nice location, free

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things, nice staff,

gym has old equipment that doesn t work well

room service was difficult to get hold of, managed to get them on the third try at around 5 but no

, had to ask room service for more towels

ould upgrade to cisco instead)

room service indicates sandwiches through the night but the kitchen closes at 10pm & they need to

location and free parking

staff were friendly, rooms were clean, parking was easy

restaurant had so many choices for breakfast

graffiti in drawer, kitchenette area did not seem very clean

to go outside to get to the pool but the kids loved swimming and our room was down the hall from the pool entrance so it wasn't

to the port and don't want to have to schlep your luggage any real distance, arrange for ship shuttle

the fitness centre needs an upgrade

that room service didn't show a little leniency to consider our late overnight arrival, when we hung our

the grill bar so handy food

didn t do room service unlike my previous hotel

not just that since our kids like to drink milk before going to bed i went out and bought a 4l jug out of which we only

flight arrived an hour and a half late so i didnt get to the hotel until 2am, i asked if i could have a late check out to get a

the kids enjoyed the indoor pool very much

the pool was a hit with my kids

it was great location for flying out the next day, and i like the late check out

room service was not provided

well equipped small functional kitchen

quiet, great whirl pool, excellent staff

hotel room was very quiet and clean and i also enjoyed the pool

shuttle is a plus point!!

bedroom with extra living room and kitchen is just perfect for a family stay

the old elevator, the claw foot tub, the fact you get a whole little apartment with a full kitchen containing almost anything you require

kitchen well stocked and lovely bars and places to eat around us

i had a three rooms suite completely furnished with a complete kitchen

the living room and kitchen were nice and gave us that extra room to hang out

sports bar on site, but kids weren't allowed in which was disappointing as they had some great food deals

i called ahead to make sure the airport shuttle could get us to our early flight

there is a huge parking lot and it is free for the hotel's

the proximity to the airport and the free shuttle

wifi didn't work

modern and clean good parking laundry and gym were good very good breakfast

gym is very good and the staff are amazing

shuttle to airport clean, nicely decorated rooms large bathroom conveniently next to costco and a

near the airport with shuttle service

staff was nice and tried to accommodate for early check in

room service was very off schedule

wifi didn't work and the room was very small for the price.

small matters - wasn't given free wifi code at checkin, and wasn't told that there was or

the only thing i could say to make it better would be a pool and hot tub

little noisy at night with the bar close by, but other than that i have no complaints

also prices at bar during happy hour

gorgeous pool area overlooking the fraser river

the hotel/resort was great, the casino was very nice, and the food at tramonto was delicious

room service delivered ahead of schedule and food was good

curve bar is great

staff were very friendly and accommodating, with early check in and late check out

nice work out room and laundry facilities were convenient

breakfast. self serve laundry shuttle to airport microwave in room.

the room is very clean. i enjoy the small snack bar in the lobby. good arrangement!

wish there was a little breakfast something, but i know it is covid

upgraded to a kitchenette

kitchenette was excellent but only one of two burners on the stove worked & there was only 1 chair

early check in no problem ud83dude0a

my kids are happy to see that

is it would be nice to have a microwave in the room however there is one available in the guest laundry room

the sky train behind the hotel runs late and starts early- and the bar downstairs is open relatively late so patrons can get loud

nice good old placecwith a bar and unique patio

there is a bar and restaurant downstairs which was convenient

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

hotel - great staff and next to their bar with a beer garden

the hotel also has no kitchen to serve food

no microwave or kitchen appliances. no water filling options

ask too many questions… not close to convenient stores - 7eleven 10min walk for the closest late check out is charged at full additional day rate shower a bit tricky to

gym, restaurant and breakfast

property, but still clean no onsite laundry shower area has no door, so water tends to splash

main reason we booked) was about the size of a hot tub

were advertised as pool and breakfast available, neither were room was dirty and the hallways smelt mouldy and

the staff are great, my room was very comfy & the breakfast was excellent

breakfast was good and staff also friendly

the pool looked unsanitary so we didn't use it

was an air of calm and competence by the staff given the news of corvid19 on the breakfast tv

good breakfast. shuttle service prompt.

they have a free airport shuttle

good breakfast. shuttle service prompt.

very clean, comfortable bed, good breakfast, worth every penny

breakfast was great. all as expected. very good service. shuttle service excellant.

clean and excellent breakfast

loved this place ! clean. great employees and a lovely breakfast.

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very

the breakfast and the shuttle