wifi was intermittent at best.

room service fast and efficient food was excellent... staff were very nice

very clean, big room, comfy bed. ideal location for the trip away. good car parking facilities

hotel is centrally based between glasgow and edinburgh with parking on site

very difficult to fault anything about the hotel, i guess the gym is small but has good equipment so can still have a decent work out

the cookie welcome gift .. nice touch . free parking massive plus

we changed our breakfast to room service and it was amazing

also breakfast was free for kids

great to bri g kids as leisure facilities

breakfast, friendly staff and location

friendly and efficient staff, breakfast food options good and tasty

beautiful decor and friendly staff. fantastic restaurant and brand new breakfast room.

breakfast to small would be ok for a child

the room was lovely and the breakfast really good.

very nice and polite lady on front desk hotel very clean and comfortable and a great breakfast

family in room next to us, started fighting at 2am, their kids were screaming as mum and dad were throwing punches

the girl at reception was phenomenal and the room was so clean and my kids loved it

kids said it was the best hotel they’d ever stayed in!

the restaurant has a good selection of food too, there is a kids play area and items to keep them occupied indoors too

the swingpark at the hotel was nice too and the kids enjoyed playing on it

lovely clean rooms, friendly staff, bar was on p point cant complain

there were 11 of us in total- 6 adults and 5 kids - and all our meals were fab

staff family friendly good size rooms nice and clean food was good and the park was handy for the kids

very polite staff and the golf course was enjoyable

earley golfers banging car doors but it is a golfing hotel

couldn’t use the golf course because of storm ciara but otherwise amazing

food, our only issue was that the breakfast was too large to finish, a rare fault in a hotel

loved the room and the bar area

hotel was amazing and breakfast had a great choice for kids and adults

hotel in a beautiful area, great stay and play package for kids with the themepark so close

like the fact it stated 24hour room service but the phone in the room did not work therefore i had to go to reception late at

breakfast was scrumptious room service

room service was great dinner was outstanding! room was clean

from our previous visits and the upgrading of the facilities was excellent, really liked the wifi in all areas

wifi worked downstairs, but didn t work in my room

nothing. wished room service was avaible til 11pm

free room service for breakfast definite bonus

building with loads of character, spacious clean bedrooms and lovely bar and restaurant area, great friendly and helpful staff

only thing didn't like didn't take cash at bar and kitchen was closed to order food at tea time

were so friendly and went above and beyond , there was a group of 30 of us kids and adults and everyone commented on how friendly they were

perfect kids loved very friendly

staff were all very friendly and we had both our evening meal & breakfast in the restaurant / bar area

ideal location, superb breakfast with limited dining offers during the rest of the day.

separated rooms for family with kids

we went to the reception where a receptionist snapped at us when we requested a late check out

risk of injury to kids and people using it

had a nice relaxing night off from the kids. was good to just chill with no worries ud83dude09

they park on

the decor through the restraunt bar is of a modern turkish twist and spotless also

location was near the event i was going to. breakfast was good

the bar service and setup for just food

great continental breakfast

i would have liked to know what was included in the breakfast.

clean new location nice gym

good size rooms, kids staying for free, a modern, well designed and well-maintained hotel, a bar menu that was reasonable and handy if you did not want to step out to eat and drink, convivial

breakfast options were really good, kids loved the waffel machine

clean comfy room with aircon good gym room great breakfast!!

generous and varied breakfast choices

the rooms were comfortable and the staff in the bar were lovely

the bay horse was a nice pub, and the bar man was very

a bar with karaoke under rooms, which works at least until midnight, so it seems that the party is in

bar staff were accommodating and insightful, the beds were comfortable, and the bathrooms were

wifi code had to be asked for and was wrongly written down by under-pressure bar staff - only found out after staff had gone home

smell of the laundry, towels and bedding had a smoky smell

kids running up and down hallways

no room service

room service due to staff sicknrss

evening kids was running about corridors sunday am about 6

the nightclub music lol wouldn’t reccomd with kids

kids eat free at weekends staff were great, really friendly and helpful

room was fab... food was lovely and bar prices were exceptionalud83eudd23 staff were amazing

the bar closed to early, expected it to be open until around 1am.

everything the food the staff elisabeth was great the rooms the spa bath mmm lovely

plenty of parking and the food is excellent

free onsite parking

the team were very accomodating and organised an early check in and a travel cot in our room for our daughter

excellent location, beautifully clean, lovely staff, good car parking

was awful, short staffed, misinformation around breakfast service and room service

breakfast was amazing

the breakfast was wonderful

helpful proprietor/s - didn't stay for breakfast but just know it would have been as good as the welcome - will definitely try to book

i would also like to add that the breakfast was absolutely delicious and i love that everything is made freshly to each guest

excellent freshly cooked full scottish breakfast. friendly staff.

a spa would have added to the experience

on top of that, breakfast was superb and dinners were michelin quality

cocktails at the bar were so good

breakfast was delicious

was closed and we got just a “light lunchstyle” dinner in an uncomfortable bar area

pleasant outside area at back looking towards golf course

if you were into golf, it’d be

ideal location for golf trip and hotel reasonably priced.

clean and warm, breakfast was great the location was perfect for us as we had a function at the golf course

it’s next to a golf course

the parking on site and near ease from the motorway was definitely a plus point

ordered a panini from room service and the quality of fillings is worth mentioning

very clean, and plenty of parking

parking very polite and helpful receptionist at arrival and departure toiletries supplied

very friendly. plenty of parking. very clean and amazing food.

great hotel in a great location, plenty of parking, friendly staff and the food was great.

is a good hotel - plenty parking, near m74, quiet despite motorway, clean modern rooms, great food, good bar, excellent

wifi connection expects an email confirmation but i got no message explaining this, so i was kicked

bar area was spacious, staff helpful and breakfast was good

disabled parking ensured ease of access to the reception, and the smart decor was very appealing

felt hour wasn’t enough in pool and 7pm bit early for exit maybe 7

no spa working

better control of kids at a wedding reception, also foul language used

room & food was lovely...spa was fantastic too

sparce maybe a few green plants and a couple of wee tables beside the loungers would be a help, gym was busy and looked well cared

monday to thursday the bar closes surprisingly early

friendly staff arranged an extra hour to allow a late check out

the staff bent over backwards to help, from housekeeping to bar staff to reception and the food was absolutely delicious

m), would nave preferred an extra hour.

wifi worked well and there is a reasonable size car park

room was spotless very comfy bed. we were aloud an early check in as we were going to a wedding

exactly as advertised and clean organised an early check in as we were attending a wedding and there was no issues everything was clean and

the room, the shower, the bed, the breakfast, the desk, the wifi, the lighting

clean, was given an upgraded room with a spa bath

breakfast was really good. ordered from a menu and

spa bath was quite badly chipped and damaged , looked like a cigarette burn in the base of it

was amazing, staff were really friendly and the room service was amazing would definitely stay again

great to have car parking

mini fridge, tea and coffee facilities and biscuits in room staff at reception very welcoming the room service was spot on food arrived promptly

easy access to car park and hotel disabled car parking right at hotel entrance

gym not open. shower head too small.

will be staying again a bit of advice to anyone going to the concerts it s easier driving and parking up as glasgow was hectic and a taxi would cost you a lot of money on

my tv didn t work wifi was weak

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses, plates with food on

good location. plenty parking

near on a week, and the dog could sleep over, great little bar and staff were great front the maids to bar staff and front desk

opposite the hotel which was a great place for a walk with a good range of play equipment for kids

first class facilities - spa, gym and pool

the bar was very expensive

the spa was brilliant and so relaxing

, we loved the pool and the sauna and steam room and had a very well deserved chill out there after a full on

pool access was great the kids enjoyed it

breakfast was a bit hidden, needed to ask someone where breakfast was

location and facilities staff were wonderful room was amazing for 2 adults, 2 kids & dog

location is ideal as is the gym, pool and sauna

the location is very convenient, just off the motorway, with lot of parking

room service for breakfast wasn't available

bar was a bit characterless in the late evening, not another person there and that was on a

very quiet place, very good breakfast from the bar menu, perfect coffee. highly recommended!

we ate in the bar restaurant area and enjoyed both the food and the service

was no straight way from the room to the bar you had to walk around the building to get the bar with was no biggy but it would have made it

even treats on bar and bowl of water brought out without us even asking

room, friendly staff, early check in and a very cool vibe to the hotel

lobby was great and kept us entertained without leaving the hotel, bar staff were amazing and the food and drink options were

late check out was a great option although i didn’t use it

excellent, clean room, gluten free breakfast options, user the little gym which was great

amazing staff, very friendly, late check out was great and welcoming drinks on arrival

parking outside the room, very easy to unload

a function going on and it was a bit loud but they managed to move us to a quieter room so the kids can sleep well

w) expected tea/coffee/wifi facilities

clean and comfortable stay, staff was welcoming and helpful too my kids like the place

the room was lovely the location was great the bar area was really nice

wifi was a bit slow at times, just nit picking really though

location,food and bar as well as friendly staff.my 5th stay in 9 years.

breakfast consisted of a cold selection, followed by full scottish, that was brilliant

parking was free and just at front of hotel

welcome staff first class food first class location great as traveling on next day plenty of parking

the gym need a/c

however there was an information section on the tv when you got to your room that explained wifi code, check out times, breakfast times etc

central location. very comfortable room. great gym.

didn t t have breakfast. bar snack on arrival was excellent.

was fantastic as were reception staff and bar staff

breakfast and room service was great

gym and spa

food in restaurant amazing, breakfast great choice and tasty with added bonus of having room service-much appreciated after a late night

spa was cracking bed comfy idea nice we stay will be back

pool gym and facilities very good

we were offered a late check out which as needed as children were in a dance

they also gave me a late check out so an excellent stay

breakfast,which was included, was always fresh and plentiful and the bar staff in the evening were great

the moment we walked in at 1pm we were made to feel like the only guests that mattered from early check in to complimentary drinks because it was my wife's birthday it was just

friendly staff. central and late check out was great.

double capsule is not really built for 2 adults

tò the station and bus terminal wide reception and lounge there is the bar but not thé kitchen ( if there was a kitchen it world be perfect) elevator large rooms maybe lessa toilets

fact that it doesn’t have kitchen for the use if the guests and no free coffee

thanks again for the help of the laundry coins issue

there are laundry services on premises [ 5pm to 9pm daily; £2 wash £2 dryer - payment by card only ]

happy with the hotel and late check out was even better, would definitely stay again

nice mixed breakfast various items including cooked food to a decent standard

24/7 bar and restaurant with bar food type dishes that was even open on christmas day so we could get s

decent sized twin room, comfy beds, free wifi, friendly staff

central and late check out

started doing cocktails and it says that the bar was open to residents (subject to availability) but i wasn’t informed that you stop selling

the hotel advertises a laundry service which was, in reality not available

the price of the drink is expensive could see why bar empty

staff at bar were exceptional, as on previous occasions very helpful

relaxing really nice room lobby and bar were really nice great staff and breakfast was

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

the cooked breakfast was delicious and there were other options too

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in the morning was really

loved the wide choice on offer for breakfast and everything was very tasty.

the staff were amazing. high standard of breakfast and rooms.

breakfast was absolutely gorgeous, the staff were incredibly helpful and the room was one of the

only thing i'd suggest is for the room service menu - after 10pm the choices are a bit limited, i think to either curry or pizza, and

the hotel is immaculate & very comfortable, we also had a lovely breakfast

breakfast fantastic

of my gin - ooops - i did order a double hee hee :) the recommendation from the bar staff was perfect

modern room, every facility i want including a gym, everywhere was spotless …

the room was very clean and big, had a little kitchen area

only thing that let it down a little bit was the breakfast wasn’t great at all

the facilities was also great; it had a laundry bar and a gym next door

apartments with a perfect location brand-new apartments, everything was clean, kitchen and bathroom facilities in good condition

breakfast was delicious price was amazing location great helpful staff early check in

was fab, and the 2 girls in reception went above and beyond to make my 2 kids feel cared for and so happy, nothing was too much trouble, even let me store luggage the next

of the female reception refused to give me an hour of extension for late checkout (their checkout is at 11am and i just asked for it to be at 12) since me and family

the breakfast is an added bonus, good selection of

cot in the room witch aye though was terrible it was a good job my daughter took a couple of the kids blankets with her or they would not had

the food at the restaurant is superb expecially the buffet breakfast where you can have as much or as little as you want

great location beautiful building great bar area

enough tea/coffee & milk in the room but was immediate room service to replenish with a phone call to reception

the location of the hotel was central as i had 3 teenagers /kids aged

room service was closing early

room very noisy due to trains … !! did keep kids awake

bar service was great

room service was swift and piping hot when it arrived. room had everything required.

we had an executive room so early check in and late check out with access to the executive lounge

amazing staff, superb location, excellent room service, restaurant, and breakfast.

fact that you had to pay for an early check in when there was an open room

were able to help me with an early check in which was well received as i had a very long flight overnight prior to arriving

early check in was quick and efficient very clean and good sized rooms, with iron and ironing

staff, gym, location, top floor

price was good for one adult and two kids

the gym is a bit small.

brilliant location! lovely friendly staff. spa and gym area was great and good value for money.

food and drinks at the bar are great as well and topped off with a cracking breakfast

it was good to have a gym but could have offered a stationary bike.

the spa although small is so relaxing and an extra special touch when having a night away

early check in

clean and convenient and good staff and early check in

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

we arrived early from a red eye flight from washington dc and they offered us an early check in with no extra

central location early check in immaculate and very comfortable rooms

did not have breakfast, only slept one night, but room had everytxhing i needed and wanted

couldnt get the wifi to work - it wasnt even coming up as an option for me on my phone

the staff were amazing from mark the concierge sophie in champagne central, the room service staff and the ladies on check out

wifi was a little temperamental, but the place was busy.

bar was open till after 3am for guests

had requested an early check in but this did not although i appreciate the previous night was very busy in

nice staff, early check in allowed

location, cleaningness, late check out friendly staff

quiet chilled bar and my daughter was allowed in which in glasgow it’s hard to find somewhere kids are allowed in after 5pm so this finished off our night , we stayed in the duplex suite which

the wifi was really fast and it had sky sports so i was able to watch some pl matches during my stay

breakfast, really great scenery from my top floor room

we ordered room service late at night and it was still delicious

clean, spacious room, very comfortable beds, good quality toiletries in the bathroom, good wifi connection

wasn’t ready till nearly 4 and had asked for early check in

excellent breakfast. lovely rooms and very central

great staff and great tie in with local gym. fab breakfast

breakfast two days from front desk which i love this way for customer / welcoming drink from the bar / excellent location / nice room sepcially thanks to ms jenna at

good bar area

and restaurants staff extremely polite and helpful restaurant and bar vega on 7th floor expensive breakfast had a lot of options at £15 per person good free wifi very quiet and

the format of the room with the bunk beds, breakfast was great and the shower was good

) also, online it says there is laundry, but there is not

there was no laundry or general food available. but their were eateries near by.

the cocktail bar upstairs was great and the disco elevator to go up was an added bonus

bar downstairs

the beer in the attached bar was excellent. staff were very friendly and accommodating.

room service, no restaurant no bed and breakfast

an) was very very slow.

free wifi

everything was brilliant, room service ideal & delicious

the kids loved the pool and the rooms

excellent service, good parking, excellent room service.

we got a late check out

the prices in the bar where very expensive

good quality cooked breakfast

limited bar menu served to your room, but understandable during lockdown and good options for breakfast

the breakfast was nice in the morning

is no parking for hotel guests, we needed to park at local gym parking, that turned out to be an expensive parking even with discount provided by hotel

ileda checked us in and we got an early check in which was great

the blind was black out which helped keep the sun out in the morning concidering we had late check out

also was very happy with the option for late check out as our flight home was very

we also took advantage of late check out which allowed us to ease into the next day

only one room key worked we paid for late check out and was woken by cleaner at 11am

also got late check out for 10£ fee

needed a phone charger no problem, room service was quick and good selection, complimentary mini bar, social hour, etc)

spa was absolutely incredible

price for the breakfast

lovely suite, great decor, art, cleaning crew, room service was wonderful

the spa was a particular highlight

gym great too

breakfast options were wide and filling

was lovely, clean and bed comfortable breakfast very good and freshly made staff very friendly and

room, lovely decor and a really comfortable bed, lovely staff, nice gym and a nice breakfast menu

breakfast was lovely, great location and handy having a gym on site.

about the room just made it seem a little sad and an afterthought compared to the restaurant and bar which have been made to look pretty stylist

bar manager was amazing friendly and calm, he seemed to hold the place together very well

there is a small reception desk with a bar and some seating

not offered the option to eat in my room or the bar area

small and we only had just enough room to lay side by side , the shower needs something to hold a bar of soap and shampoo etc there is no were to hang a towel and no rack for new /dry towels , a

if you decline a room service you get a complimentary drink - great

loved the music theme and the music played in bar area

room service idea is great

wifi worked well

room service was mentioned in the room but on requesting it was told it was not available very

thought the price of the room service was a bit expensive for what we ordered

why can t guests without kids open the windows

this hotel several times over last 19 years so a bit disappointed with this stay and floor , also late check out on a saturday and cleaner decided to hoover our floor outside room at 8:30am

spacious room and staff superb, especially helpful with our blind dog service in bar a little slow as only one staff member on duty for a busy bar on a sunday evening; but he was

room service and the fact you don't have to walk past the reception desk when you're back from a 2

bar not manned

breakfast was exceptional

bar staff were happy to let our group have drinks and play pool until 12 o clock without any

friendly staff, location, parking, wifi, clean room and comfortable bed.

wifi wasn t working or very very slow

i was impressed with room, the location, the breakfast and the staff! i will definitely be back!

i stayed during the open and couldn t watch the golf

room service could have been cheaper.

lack of fridge and no room service / no food available later at night.

price was inflated due to the open golf being on at troon.

unable to get our drinks without going to the bar ourselves and ordering them

clean, stayed here previously with my partner and was taking two younger kids this time to glasgow so booked it knowing it was very clean and suited our needs

and spacious room,staff were excellent, breakfast was help yourself and plenty of choices, twenty minute walk from centre of city,will be

the breakfast was really nice and the staff were friendly and always helpful

had our two kids with us, so they used the sofa bed, but the quality of it was terrible - very old mattress and

rooms were great and staff were lovely, only thing i would have to say that s negative is the pool opening at 4 as in the evening was when most of our plans were so we didn t really get to go

kids love the pool and hotel overall

stay, close to everything you need , very clean room and friendly staff, used the gym ,swimming and sauna , spa treatmwnts available reasonably priced would stay again in the future

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful during our trip

spa a little bit outdated and sauna didn't work when i was staying in

the indoor pool. despite having to leave the main hotel building for access

no swimming pool open

kids loved it

kids in the bar late at night

pool closed and no bath in room