good: friendly staff ( although the young man behind the bar ignored me when i arrived )

breakfast but the rooms the food were great staff on morning were great very helpful young man on bar in afternoon really

the staff we’re extremely friendly and welcoming the bar and the room we’re very clean

the prices at the bar and in the restaurant were very reasonable

bar excellent staff

com overcharged us and manager messaged to say a refund would be ready at the bar for us

central location, nice and quiet. lots to do for kids

we walked to the beach and came back for supper to find the kitchen had closed early due to lack of customers, but the barman gave us good advice on other

pub singer and local kids were very noisy

menu also has been updated and nice to see some chicken options and kids

had three kids who just had toast and they wanted £68 shocking and the attitude from the ladie she says one

bed was so comfy,room service was even better

the room service menu was extensive and had lots of options

view, cleanliness late check out

great location, friendly staff, and kids eat breakfast free which is a rare bonus

20pm which is a disgrace and then i asked for an extra hour late check out and was charged another 20 absolute

clean, good wifi and quiet

kids running riot shouting screaming banging and staff just allowing them to do it

pizza in the bar was lovely and good value

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

breakfast

breakfast was not very warm and tomatoes ran out so often

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

isn't much you can complain about, i wish the buffet breakfast was slightly less expensive as me and my parter would've utilised it if so instead we

staff were friendly and helpful

breakfast was delicious, room was lovely

bar staff are lovely

bother to complain otherwise if the manager gets to hear it we will be charged extra for one hour early check in

room service was extremely quick and efficient

gym was great too

all food was available within the price as a room service option too

was able to check in 40 minutes early and late check out was a bonus

wish when room service came they changed the bedding as it was dirty

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

breakfast was exceptional, as was the room service

complimentary mini bar robes and slippers decor of the room

breakfast was limited however i requested off menu and there was no trouble in getting what i

good bar and lounge area with tv to relax, great outside area to have drinks

once in the room we rang for room service and again the kitchen was very busy, noticing we did not get an answer dale took it

the door bar between the bedroom and bathroom was bare and my husband caught his foot on it,

friendly, spacious rooms, receptionists were the kindest welcoming i've meet in any hotel my kids wanted it to be there new

kids couldn't sleep all night with noise from fire escape steps banging

was for the childrens christmas night away, we paid for the biggest best room for a reason, the kids went to lush for bath bombs and we had a lovely relaxing night planned, we did not move to the

space in the room was fantastic

no cooked breakfast, but lors of bars and pubs around.

a wetherspoons opposite if you don't want to go far to eat at end of a day or for breakfast

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful friendly and supportive

room service available (we didn't use it) all public areas clean and in working order (-)restaurant and room service is a very limited menu (-)room service phone was out of action (*) room service available with very limited choice but fair prices (-)menu limited in resturant and room service but plenty of restaurants within easy reach (-)restaurant and bar were not open and the room service qr code didn't work (+) no room service but not a problem you ask staff and they get you it (-) room service was advertised everywhere but unavailable, which didn't effect my stay as i had no (-) stayed 3 nights and we were advised there would be no room service during our stay, linen change would be (-)are signs everywhere in the hotel stating that they do room service (no time limit stated)

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the reception so made to wait to check in obviously they come 1st before the paying

organised late check out with no hassle ud83dudc4c

om service), was bland and uncooked on one side

chicken i ordered

i asked for a late check out and was delighted that i was able to get this free of charge

bar is very overpriced

wifi stopped at around 11

wifi a little slow

we were fortunate to get an early check in due to our room being ready

room service and paid 12 for two portiins of fries that were served in a small dish and were only

bar area lacked ambience i believe the gym area was small.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

location was excellent. late check out big bonus too.

discount for breakfast in the bar next door was a lovely touch

had dinner in the bar below (the best steak and guinness pie i have ever had wow

location was perfect in central liverpool with bars and restaurants a short walk away

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

pub, great bar staff (julie is an absolute gem)

great location and clean room. staff very helpful and allowed early check in

gave us late check out/early check in for free as it was a birthday group

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

was clean staff was very welcoming and gave me late check out because it was my

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

fab breakfast ,great cocktails in the bar .

food room service would be a good addition to the hotel.

they offered us their early check in and helped with accessing the room prior to the official check in

you had to go through the bar to get to the lift for the rooms

the breakfast in the morning was perfect really enjoyed the stay will be coming back

breakfast was great.room was great

staff excellent, excellent breakfast great choice, room

mini bar wasn t complimentary, for the price of the room i expected it to be.

breakfast was lovely, lots of choice

the wifi was terrible which was an issue for me as i spent the evening working in my room

we did think the drinks in the bar was expensive!!

instead i had to follow sign for laundry basket storage

the wifi was a little ropey

10 check in per room for early check in

breakfast was excellent and plenty of choice

late check out, nice big bathroom, great location, lovely shower

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

late check out.

requested a late check out which was not there when i had to book out after conference and before my flight

to get changed in toilet as no rooms ready for an early check in even though big horse racing weekend in the city

room was lovely and spacious, the breakfast was average which was a shame considering everything else was so

were really friendly and helpful, our room was really clean and spacious, and the food at breakfast was lovely, lots of different foods to choose from

the breakfast was not the best

break friendly helpful staff good location for us great live music in the bar enjoyable

nothing for the kids.i would have liked a coffee machine in the room rather than instant coffee.

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and holding our bags while we finished are day in liverpool

only thing that i didn't like was the sofa bed for my kids

late check out accepted

hotel but staff not over friendly on reception , the breakfast was very nice better than i

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

wouldn t work , needed different key for gym so kept locking ourselves out

olls) for a family. wifi wouldn't connect

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

great location, second stay for us, great breakfast lovely bar and drinks

nothing except maybe the bar was expensive £10.60 for 2 pints of lager shandy !!

we arrived at 08:30 and got an early check in which was great as we were tired from travelling

staff were rude asked for early check in was willing to pay told

breakfast a bit hectic

a good variety of food for breakfast

squeaking floorboards and bar downstairs was quite loud

the hotel has a bar that is open on match day and the staff are brilliant and friendly

pity the bar or lounge area was not accessible

there was music in the bar but i didn't really care as i prefer people to have a good time

the bar only opens on match days, but it was clean and the toilets were immaculate

close to casino

next door to a casino

there should be either a sign to indicate you have to drive through the casino carpark to get to the hotel, or it should be in the literature that is sent out after

bar was busy

great location and parking as well as ev charging

the wifi was difficult to obtain.

the room service menu could use a few more traditional meal options.

ol, thermal bath, sauna and steam room) which were really nice and again super clean staff were

the pool and rooms were first

at the hilton are excellent the staff are very friendly and accommodating, the spa is a must whilst staying at the

good location, excellent wifi, fridndly staff, nice bar and clean

the beds were comfy and the bar attached was great

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

good bar prices

location, bar and staff

location and the spa bath

good location for shopping and bars if you are a beatles fan alot of live music

the bar wasn't open ud83dude02

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

no tray charge for room service which was nice, as we were too exhausted to eat in the bar/restaurant

room service for drinks and bathroom had some mould around bath so the bathrooms could do with an

wifi a little slow mgmt says that this problem is being addressed

location, spacious room, early check in options was brilliant

the free wifi had good strength and very little lag

lobby is so stylish and the breakfast was gorgeous huge selection of drinks and food

central location which also offers a pool and gym.

information about how to get the wifi

i got good use of the swimming pool too

tried to order food through room service

kitchen equipment not enough for cooking food to my kids

good facilities with kitchen utensils

very good communication from the hosts and kids enjoyed the stay

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

properly stocked with kitchen stuff, 2nd apartment not properly stocked need at least 4 place

beautiful venue, welcoming staff, great spa and gym, very sizeable room with huge bed.

friendly staff nice grounds good spa dinner was excellent plenty parking

gym and spa

i was working at m&s bank arena in liverpool and the location of the hotel was great

ordered room service, pizza left more to desire but the service was quick and good

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

late check out option was ideal

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

such warm welcoming staff, lovely bar and restaurant

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

of room, good access to the bar with a great selection of food and drinks

venue was brilliant, live band playing in the bar and lovely food

the staff were so pleasant and even gave the kids colouring packs whilst we were waiting to check in to our

dirty sides no room service, breakfast was shocking no veggie options, staff rude

spacious, comfatable room with spa bath. plenty of extra towels etc

hotel very nice friendly staff, fab breakfast in the morning, comfy beds perfect location would deffinetly stop again

very good hotel in perfect location, breakfast lovely and spotless

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

super clean, friendly staff, bar area good

bar and night security

room needed refurbishment. staff needed more time to turn over-room with roman pool.

maybe if the rooftop pool had been open

is late in the evening, not through your own fault, it would be even better to place for the bar to be open up to 11

breakfast dinner and cocktails kids loved taquisie

room size & facilities,rooftop terrace staff friendliness very interesting shankly memorabilia in bar and reception

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

restaurant and bar staff also excellent, friendly and so helpful

the 24 hour bar was a massive hit

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

great breakfast and a good bedroom room and a very comfy bed also the staff were great

room was fab breakfast amazing

breakfast exceptional

the breakfast was lovely-all staff very friendly-location perfect-hotel very clean

nice and clean, lively bar and nice friendly helpful staff.

allowed early check in and great location

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

i don’t find the bar that engaging!

bonus was the basement gym

the hotel in general was a nice place to be and the breakfast was good too

the staff is awesome, great breakfast, nice location, rooms extremely large.

gym great wifi fab breakfast great towels and clean - fab location and price - really friendly

early check in given

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go and check in guests

check in and late check out

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

we have been answered with all the requests. good breakfast, good cleaning lady, nice gym

liked the early check in, comfortable furnishings, beautiful views of the city,friendly staff, good breakfast

helpful and friendly staff. room service meals excellent

i liked room service

bar on site was decent for a late pint, and breakfast was good

breakfast was 1st class with a good choice both from the buffet and the

for instance, when we asked whether it was possible to sit and relax at the top floor outside the gym, one person said yes, another said that it was only for guests staying in the suite

i did not have breakfast.

room finish was beautiful and the bar down stairs was fantastically set out very high

there was a very nice atmosphere all around the hotel, in the reception, bar and breakfast/restaurant area

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru the music amd shortly after 12 it was all over, would defo stay here again id leave

lanigans bar below the hotel which is the best bar in liverpool

central location and very obliging friendly staff room service, towels milk, wateretc excellent.

location right above a bar and bars all around and food places good nightlife in area

i travelled with two teenage kids, who thought it was cool, but if they were younger this is not the place for you

even a laundry room is available too

location excellent, spacious apartment, lovely staff on check in, breakfast was fine

location and facilities. gym and laundry were a bonus!

the room has a little kitchen the building has laundry and gym!

excellent location in the city centre. good value for money with a well equipped kitchen.

no room service or milk for tea and coffee making

the new lady bar manager was a delight to talk to

location, breakfast and room service

27am and my kids and i were awake until after 2am on our holiday

room service, food lovely

location, value for money, staff all 10/10. also enjoyed the gym

and pubs close to the hotel, great staff and amenities, we arrived at 11am and they let us do early check in without pay more,

only thing i found was in the gym was you need a spray and wipe for the eqpt to clean it after use for next person to be more

even got a very early check in

excellent choice at breakfast, food was fresh and cooked breakfast hot and plentiful

no bar or cafe.

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

called me a liar for saying i booked early check in especially when i even showed them proof

the mini bar was just basically the same price as going to the shop

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

staff were lovely, the rooms were nice and clean, the bar in the hotel american bar them cocktails were amazing and not far from train

very nice room good bar staff vice breakfast with good staff

we had a twin room with the kids,which led us to go from one room to another

very good location kids friendly. excellent breakfast.

they dont got a indoor swimming pool and spa facilities

early check in, friendly staff, ability to leave our bags in reception on check out day

staff was nice to allow an early check in

the bed was comfy and they donr late check out staff were friendly

receptionist was very accommodating on arrival, we arrived early and she was able to give us early check in which was ideal as we arrived on an early flight

didn’t work, and asked for early check in but just told to leave things in a cupboard til

called for an early check in and were told it would be ok from approx 12

loved it staff are great clean rooms bar has great staff as well deffo 5 **

front door coming and going have to walk in to the bar but not to bad

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

location and staff offer me laundry for free and early check in

the room was huge with a great bathroom well stocked kitchen & really

excellent location. lovely little bar staff very friendly and helpful.

was way too hot and stuffy and right outside our window was a kitchen vent going off all

sorry i can't think of name was so friendly and couldn't accommodate us any better she gave us an early check in without been asked which was fantastic as we had been travelling all night , highly

booked the kitchenette suite, which was amazing

the staff connected to the bar and rooms couldn't have been more helpful

bar attached, so homely, loved it

although the bar below was busy our room was very quiet and we got a great nights sleep

is superb you are next to everything you need staff were fantastic especially paul on reception late check in not a problem budget hotel - you get what you pay for room was spotless nice clean

easy to check in with staff in the bar below who were really friendly

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

value, clean room, friendly helpful staff and a decent continental breakfast

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

it was not complete luxury but it was immaculate with crisp white bedding fast power shower & a breakfast wow wat a bargain, lady on reception nice & chatty, guided us to a cheap parking lot

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

wifi good, laundry

pool table wasn't great because of the spacing with the wall and the cues were a bit poor but its a

very easy to request an early check in

limited choice on room service menu. when alone and working away i have my meals in my room.

very clean & the beds very comfortable tea coffee hot chocolate making facilities in the room & room service was a bonus the hotel is central to all attractions & although a stones throw from

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

bit of confusion about whether i had to wait at my table or go to the bar to order food.

plenty space and comfortable disappointed that the kids had limited times to access the pool

spacious room equipped well

our kids enjoyed their time in this property

rang prior to arrival to ask for early check in and were very accommodating

walk corrider wifi work

clean twin rooms and good size kitchen and lounge

well equipped kitchen, quiet location despite being in city centre

got an early check in which was a bonus

lacked for nothing with a great gym

wifi wasn't available for the whole stay - error message 'no internet connection'

everything except lunchtime bar when there was not enough staff to cope

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

we didn t go down to the restaurant but the room service food was excellent

could never connect to the wifi, slow shower water .

the wifi is unstable.

not good wifi signal

you can call it that) is that the wifi connection is a bit bad when in the bedroom

room service cooked breakfast hot on arrival excellent

lovely room with spa bath , very clean

was lovely, spa bath very relaxing

in the room, you will find a helpful folder explaining how to operate air conditioning/tv/spa bath/shower, etc

loved the little kitchen area

of plugs, illuminated mirrors, great blackout curtains all the staff were lovely dining room and bar

only sugary kids cereals, barely any fruit, old croissants

music in the downstairs bar on the saturday evening which could be heard in our room, with young kids a possible consideration but it caused us no bother and we would definitely return

location for both stadiums, town centre 10mins away, near by kfc and mcdonalds for the kids

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful decorated as is the stairway leading up rooms, the room i stayed in was on the 3rd

cracking bar downstairs

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

breakfast included

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

breakfast option simple and perfect

the shared kitchen has an assorted array of drinks, snacks, fruit and cereals, that can be used at any time

the room for the price was well above my expectations and the food which they supplied in the kitchen was another bonus

so clean and tidy! great breakfast options and snacks! hosts where fantastic so helpful

really appreciated all the little touches and having food available for breakfast and snacks, it really makes a difference

tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to

breakfast had plenty of choices and was enough to keep us going all day

loved everything locatin, rooms, breakfast, dinner, ambience and amazing team

allowed early check in as going onto a function

would have liked fresh fruit salad instead uf while fruit at breakfast

the breakfast was excellent and they accommodated me with gluten free bread in the morning

loud, massive empty spaces where tables would normally be, so we felt like we were at a pub with kids play area, bit of a letdown

when you have kids, having wifi can be a deal breaker so i was disappointed with this

hotel was very clean with a kids play area outside & a lovely decking area overlooking the lake

great for visiting family in the area, play park for kids and free car parking

when you have kids, having wifi can be a deal breaker so i was disappointed with this

the room was spacious and the bed was very very comfortable the breakfast kept us full up and ready for my daughters golf tournaments on the 3 days

the loss of wifi. the signal kept dropping

cleaned off ok so wasn't a major issue for me but really should of been done) we ordered room service and the food came hot and was lovely

was a non event, poor taste, just over a cup full provided :

the food from the main bar was excellent, offering a wide range of dishes including vegetarian, vegan, an array of salads

the bar food was very good

asonable

was well located the staff we excellent they welcomed us and made us feel at home my kids loved watching the world go by from the windows of the room the staff looked like they were

wifi in the hotel was terrible

gym facilities, food was delicious, very quick room service, bed was very comfortable and room was spacious