wifi was unreliable in the room. it worked properly in the public areas only.

pleasant, wonderful building with a great breakfast

t not guaranteed) directly in front of the property

really nothing. the parking turned out to be easier than expected.

very nice staff. the location is great and the breakfast has all you need.

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

is a nice large lounge area with a seating area and table, plus a large balcony overlooking the pool and puerta de la cruz

nothing during the day, kids disco in the evening followed by short singing or dancing performances

it had all the services, pools, bar and so on

kids liked the pool, breakfast was great, rooms very specious

hotel was great for little kids - lots of space to expore and run around, friendly staff, great breakfast and on property

small swimming pool on the roof to relax

pool was great and the staff food wasnt that good as expected just plain and simple just the same

nice little pool and places to sunbathe

nice small-size pool and relaxing facilities

pool area was lovely & relaxing, staff really helpful, easy to get to beach or town, near bus

pot of tea for breakfast. rather than a cup. children taking over the dance floor on the night.

would’ve loved if the hot tub was open later at night as well and the gym free for all guests

beautiful hotel with amazing views. fantastic staff. good food. gorgeous pool.

only thing i could say it can be improved, and i had hard times having one, is the breakfast options

siam park in south and kids did quad biking

there is a swimming pool and you can use it for free

complex, nicely maintained, very pretty garden and pool area

the hotel has facilities and even a pool, though we didn’t have time to use them

kind and available staff, nice pool, large bed, everything very clean.

the pool is beautiful, there is a great hanging spot and a roof

outdoor pool area very quiet and luxurious huge garden

friendly staff, very clean, serene atmosphere, beautiful garden with exotic birds, great spa & gym

small gym and fitness room

excellent valet parking

i was really disappointed about that especially while travelling with kids

clean, spacious, adults only, everyone very polite, lovely views and facilities, excellent breakfast

excellent food, and a huge choice at breakfast and dinner

the range of lovely fresh and cooked food for breakfast was amazing

that works, something for everyone at mealtimes, sun beds always available next to the large warm pool, staff very helpful, option to hire a kettle and book excursions via hotel (shogun trip

a good and fresh breakfast

the pool is beautiful

good breakfast though the dining room can become busy, uncomfortable and airless

highly recommend- good breakfast, nice view, close location to several good

airless breakfast room

rooms, pool, restaurant, bar all excellent

lobby bar wasn’t to a resort’s standard; friendly staff, however, the level of service wasn’t as

the staff were lovely, the rooms were spacious, breakfast had loads of varieties and it was very clean

the breakfast was very diversed, with a lot of options

a deposit must be given for the towels at the swimming pool which is a little bit cumbersome

water pool with warm water and nice chill area at your disposal

both pools were a nice tempreture, was easy to be in and around the pool

tiles dangerous coming out swimming pool. 2 accidents in our company during our stay.

is not a place for kids to play, just for small one, like 2 years old

- the wifi connection barely worked

is not a place for kids to play, just for small one, like 2 years old

immaculate comfortable pool areas

delicious breakfast and dinner

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

breakfast was very good with plenty of choice

good buffet breakfast

quality of food lack of entertainment opening hours of bar lack of heating in room

the limited area in which you could use wifi was disappointing, would like to have access to it in the rooms

and b on arrival for 26 euro per person, well worth it great location, good selection of food at breakfast and

the food, the pool, the activities organized at the premisses.

had to lay for wifi

station and ocean promenade), - cleaned everyday, - balcony with nive view, - safe area, - good wifi, - polite hotel staff

there was a bathtub with enough hot water to fill it, relaxed atmosphere, quiet area, good wifi

free wifi which worked ok

the wifi in the single room worked well

hotel is nicely decorated in the old canarian style, the rooms are big and the wifi is really fast

setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

area with lovely setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

my kids enjoyed some of the activities in the kids club, in the gym (extra cost for machines) and in the main and indoor pool (extra cost)

the breakfast was fine and the pool excellent

am not satisfied with the opening hours of the gym&spa

has an amazing swimming pool and also view on the ocean from the room

the kids club and jose antonio too were great for our daughter

customer service provided by the staff at the hotel from reception, room service, etc

early check in

the buffet for breakfast and dinner was very diversified with a lot of choices, making impossible to avoid eating

tter wi-fi, safe, pool towels,

the location, cleanliness and the breakfast

concerning the breakfast room

the night time bar area looked a bit dull. i didn t use it though so can t really say.

snack bar outside for snacks and tea coffee and snacks inside at side of the bar

breakfast was complete and very good

arrival, i was greeted by jose who was very pleasant and allowed me an early check in

could do with a gym, and breakfast could do with a bit more love/quality.

the breakfast choice was very good and the pool and bar area was

and modern room with sea view on the higher floors, nice pool bar on the roof with 2 swimming pools (not heated) , good breakfast with vast selection of

busy and lots of restaurants but less nightlife than playa las americas, though there is an irish bar molly malone if you like old irish men singing traditional songs

loved the rooftop bar and outside seating area

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

the pool with sunbeds is also wonderful and comfortable

thing i can pinpoint is quite limited opening hours of pool (11-19) - one doesn´t have a chance to jump into the pool before departure

a lot of the amenities you have to pay for including gym, heated pool

spa on the top floor has a surcharge and should

we are vegan and we found very good options every morning for breakfast

the prices of the drinks at the outside bar are far too expensive

the buffet breakfast was a feast for the senses, with a wide variety of fresh fruits, pastries, and hot dishes

no bar open on premises but value for money breakfast was lovely

comfortable, very nice breakfast, the terraces gym and pool

no bar open on premises but value for money breakfast was lovely

bar wasn’t open so couldn’t just get a quick glass of water or ice

coffee and juices at breakfast are not great ... toast and eggs lovely ...

best possible location, nice rooms, generous breakfast buffet

was an extra charge for a 7 year old child, the gym opens after 8am and there wasn t coffee available before breakfast is served

ungers or wicker cushioned chairs) we really liked the well equipt gym, although small it had all the equipment except rowing machine but but was modern with

choice of preferred seating

champagne in room which bar staff kindly allowed

location, prices and pool was nice.

the lovely rooftop pool is a bit chilly in november. but certainly ok the rest of the year.

the pool is heated by sun, and may be a little bit chilly in winter

location stayed here before pool on roof bonus only for residents receptionists were

location in the middle of town is brilliant and roof terrace with pool is great

unfortunately we didn't have time to try the spa service, the pool or the gym

gym open from 10 am to 6 pm only outside pool was very small, impossible to swim there inside pool

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

pool facilities exemplary

pool water very cold. pool closed at 6. needed to stay open until at least 8 pm

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

there is a solarium and a good roof top pool with great views

the pool is in full sun all day with an area below with shade and a bar, showers and toilets

in the heart of puerto de la cruz. everything on the doorstep. two rooftop pools and loungers

beautiful rooftop and pool

staff were all very friendly and helpful, the hotel was in the perfect location but the bar did not stay open late on weekends

spa & jacuzzi at no extra cost

of on site bar and tha one affiliated to the hotel was outdoors and very uncomfortable seating

the pool area again had plenty of sunbeds, parasols & tables

wiew from the pool and rooftop terraces,perfect location and stylish old building and

rooftop pool

room was too cold the mattress was too soft could not heat with the air conditioning poor wifi in the

loved this hotel, excellent swimming pool on the roof with views of the sea and surrounding mountains

the location, the view from my room, the pool.

staff were very helpful, food in the bar outside was very good with live music every night, would definitely recommend this hotel as

no bar for residents only bar for public

breakfast was amazing,right on the seafront by the lido

you won t find play areas or small pools for kids in the hotel these can be found outside the hotel

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

noise from bar below was unexpected but stopped at 11pm so bearable

very attractive pool area

if i could change something it would be the pool temps and some games and entertainment for the kids

beach is very close and the hotel pool is also nice, furthermore relatively close to the hotel is &

the choices for breakfast and evening meal were huge, so varied, something for everyone to eat

i also seen a laundry service advertised although we didn't use it

and floured swimming pool area, spacious and well equipped room (junior suite), staff very kind, rich buffet at the

setting pool was a good size as the sun deck area, not on top of each other , breakfast and evening meal

great and unique location! great service and staff. small but well equipped gym with great view.

the breakfast is amazing and the staff is super friendly

food choices for breakfast and dinner, excellent food, cleanliness is at high level, location is excellent

very friendly staff and a nice swimming pool

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

breakfast

the area aroung swimming pool is very green, pretty gardens and birds are singing

little bit more hot food at breakfast

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

most of the staff are very nice people, kids animation guy - superman

my kids never wanted to leave the pool

breakfast, staff, reception and bar

in a quiet place not in the center of the city with a great view to the ocean great pools, mini golf, garden, very nice and lovely atmosphere hotel resturant is very nice with pretty much variety

the breakfast is really good (pancakes, waffels, fresh banana milkshake, freashly made omlettes for

the bar was nice to have a drink during the day as you could sit inside or outside

breakfast was nice

breakfast and dinner was delicious, we received wide range of local and continental food as well

quality price ratio very warm welcome nice room with a balcony/seaview nice outside space and big pool cheap buffet dinner, not excellent but for the price very good and wine/water included

everything, from location to the view, pool and really nice breakfast.

taken care of, the facilities are nice and the swimming pool is beautiful we had a fully equipped kitchen in the apartment where we could cook some meals, the staff were very friendly and helpful,

pleasant breakfast with fresh fruits and smoothies

good sized pool and gym, while the food was great for the price

the swimming pool was a highlight with its heated water and reasonable length, perfect for a swim

the room (apartment with kitchen and sofa) quite big, with new furniture, very comfortable and cleaned every day

sufficient parking space

restaurant, nice spacious room, good wifi

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in addition

ter a slightly tricky arrival)

some facilities for kids

hotel with excellent dinner and breakfast as well as very nice and professional staff

beautiful garden, friendly staff fantastic breakfast lovely restaurant in lovely setting

charming peaceful hotel in the countryside with a heated swimming pool and a very good restaurant

excellent quality breakfast with daily variations

breakfast was delicious too and we loved the pool - you have distant sea views here as well

there is no pool available, but it’s not actually in the list of amenities included

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not used

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety from

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

the big swimming pool across the road, quiet location.

good location, good breakfast, friendly and clean

nice pool & gardens & excellent breakfast

for us it was better to stay just for breakfast and rent a car to see the

gym was closed

lots of different activities going on everyday and the pool party was amazing

apartment has everything you may need for comfy stay - kitchen is fully equipped

the kitchen is well-equipped and everything works perfectly

a natural pool with sea water and a beach are just downstairs

there are two wonderful beaches near the apartment - one with a natural pool, the other sandy

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

clean room, parking and next door patisserie

hotel has parking spaces available

drive to teide national park and anaga mountains, there is a supermarket downstairs and some parking spaces

no parking place, although it was written there are places on the street

comfy beds, easy parking, centrally located on the island

breakfast was served on the beautiful patio between the trees, plants and fountain

even get to try her home-grown bananas

breakfast: exceptional, started with a smoothie

breakfast was great as well

breakfast & staff were amazing

delicious breakfast

traditional canarian hotel with antiques,hidden rooms and polished floors we arrived by bus early ,check in is 2pm but our room was ready and we were allowed an early check in which was great

superb breakfast and stuff was super nice

excellent breakfast

breakfast was good, have a variety of foods available nice courtyard to sit in we were allowed to

excellent hotel & excellent service in the reception and the bar they treated us very well

the hotel is great with swimming pool, gym, bar

the gym could be better and have a little more free weights equipment

gym equipment needed fixing two years ago (one or two of the machines was not functional) and it

loved the swimming pool

unprepared to serve in such a high quality hotel (except from the lady serving drinks during breakfast) and the restaurant service is high priced/low quality

and elaine prepared a delicious breakfast for us every morning, with great care for special wishes

are poor and cost extra even though you already pay high ( sauna ) , breakfast is very poor as well you get supermarket bought juice and once main you can choose out of

we couldn’t manage to enjoy pool because of bad weather

did not use other facilities but they looked amazing like the pool and yoga and wellness rooms and spa

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

professional staff, great breakfast, parking very close and great location.

enjoyed the spa facilities

superb restaurant, very good breakfast. decent coffe.

the bar closes early

the gym was very basic, it could have a few more things

being with 3 small kids we had at least one

overall, it's great property especially good space for kids to run around

i believe room service is also available, but still this means you have to go to the room and order and also

pretty much everything other than the wifi.

great gym and pool area with fantastic views

room service only available from 8pm onwards and food very average. pool not heated.

lovely place to stay, very comfortable rooms, great rooftop pool, friendly and helpful

nice canarian house, renovated, tranquil, great breakfast

the breakfast is very complete and served in a nice room upstairs

good breakfast

ease ot access, communication, breakfast, cleanliness. great setting.

i planned to leave early in the morning, before breakfast time, and he arranged few things so i could start my cycling journey with something in my

can only gently suggest improvement in wifi in my room, but i was told this was better in the communal area so not a big issue for one

only could we wifi access in the common area wich i find quite

wifi not working very well

wifi worked well

wifi signal did not reach to our room

had hope to us the pool within the spa complex more but found the air and water temperature was lower than expect

food and start/finish hikes became rather repetitive but the hotel was quiet and had plenty of parking

lovely spa with refreshing swimming pool, jacuzzi, two saunas, steam room, cold plunge pool and ice

location in a forest extensive buffet large indoor pool and sauna included in the price good

food served for breakfast and the restaurant were fantastic

in the garden there is small pool and a little friendly kitty to play with

the spa was fantastic

lovely garden by a small pool

fantastic food & spa facilities which was great after a long day hiking

the wifi could have been better but not a big deal.

d i walked to the bus station) was open at 8am on sunday

it had nice bar area to sit

f did not get her name - dark curly hair and

wifi was a bit slow

we didn't use the gym, but it had good equipment and was large

breakfast was very good and they gave a lot of time to have it

great wifi

great breakfast and awesome price/value ratio.

wifi very difficult to use with a sign that would not accept my email address

there was a gym, sauna, and two jacuzzis on the ninth floor with amazing views of the city

area , a lot of noise from a school behind woke us early , breakfast was expensive at 14 euro for kids and adults

didn't know that there is a restriction of 2 devices per wifi code and we're wondering if this was necessary

brand new room. modern equipment. high speed wifi. nice surroundings near a peacefull park.

the pool was deep for a short person

id a small surcharge for this) attractive pool area and garden, useful tv channels and good wifi

wifi was ok but only available in 1st floor lounge

room - 405 was clean and comfortable with a little balcony and ok wifi

wifi was hit and miss,a spotty connection goggle called it !!

no wifi in the room, only in lounge on 1st floor

would be better with wifi in the rooms.

the pool has nice view, room was clean, nice breakfast

restaurant wasn’t open in the evening, and pool opening times not ideal.

rooftop bar service was unfortunately not good

great stuff, rich breakfast and amazing roof pool

the pool bar was very expensive. the bar in restaurant was rarely open

we were 2 families, one with 3 kids and the other of 2 adults only (my parents)

amaaazing view from the outdoor gym and pool

room service pizza that i ordered was a frozen pizza, not the one i ordered and not with the price

like the location and the fact that there was room service

super clean, really beautiful, good prices, amazing breakfast

the breakfast offered a great choice and some daily variation - the pool area is nice, the room pretty large and comfy - the staff was always very professional and

the staff in the bar were top class especially juan &

the bar was lovely

didn't use the pool, but i used the gym and it was super good, i did like the garden and the bar outside, the staff was friendly and had patient with us

the breakfast offered a great choice and some daily variation - the pool area is nice, the room pretty

good free wifi

central location, free wifi.

wifi very unreliable. we had to sign in every ten minutes.

wifi set up a bit strange, make sure you book their paid parking well in advance

internet wifi was really bad.

they are working on the gym and terrace so in the future it will be surely a place to return to

also they have a gym and breakfast

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on top of us

the gym is laughably small and dark.

the hotel offers a lot of services like restaurants, gym and a rooftop

the bar meal was fine too

good pressure shower good wifi good staffs at reception

ant the pool was closed early in the evening

wifi good in lobby but poor in rooms - but this is very common in hotels

parking extremely difficult in this area, wifi usage cumbersome

balcony, fridge, excellent breakfast, very good location, nice and helpful staff, safe, wifi

daily room service, cleaning of rooms at a high level

wifi connection very poor and despite the rooms are big, there was no desk to work

wifi available, but without internet.

great breakfast. good location. wifi worked well in room. staff friendly.

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

roof top bar is a must visit

patrons from the rooftop bar was disruptive on a saturday night (3am)

location excellent,staff very helpful didn’t do breakfast, rooftop bar an added bonus

there was a fitness room