very nice great breakfast

there's gym and no pool

gym was nice

gym was not useable

clean, comfortable beds, & accommodated a early check in.

the location was great for the casino.

wish they would have had fresh fruit, breakfast sandwiches, even if we had to warm up

great price and great location for the lake and the casino

spa tube

breakfast was bread and coffee, but it would be crazy to complain for breakfast when you are paying

it had been used a hundred times

rooms are a joke spraying fabrazeez did not cover up the smoke smell cigarette butts covered the parking lot shady characters hanging

we liked that we could carry our luggage directly into our room from our parking spot

good location, good parking

ry dirty and soiled), there were two large trash bags in our parking spot for room 13, the room smelled like an ashtray with some kind of air freshener to try

great breakfast, friendly staff

outstanding breakfast

the pool and hot tub were excellent

pool and hot tub being open were nice

breakfast time i see some working or homeless kind of people

the pool was very chilly so we weren't able to enjoy it.

pool was small

breakfast and the beds wer very comfortable

pet fee ($35 per night) was too high entrance was hard to find (obscured by gas station)

is a pet friendly hotel but they pick and choose who they give a hard time over with there pets

not much for breakfast. same food all week. out of pancake mix the whole week.

my daughter enjoyed the pool

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

the continental breakfast was a good addition to our stay it makes my kids happy

loved the breakfast, the pool, and the staff

the fellow in charge of breakfast has been there as long as i can remember and is awesome!

breakfast was above average, coffee was available 24 hours (and cookies

they don't serve the most elaborate hotel breakfast, but it was fine

clean, friendly staff, price, amazing breakfast, everything!!

the staff was very friendly and i liked the on-site laundry.

i was pleased with the pool area nice and clean

i was near the pool entrance, like i requested

kids loved the pool

change pool to saline (salt)

was rather high kids birthday party in hot tub should have been for adult use only, not a lot of

breakfast was amazing, beds soft, clean, easy check in and out

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of kitchen utensils; quiet

breakfast and the coffee were very good as well

friendly very clean heated pool and nice hot breakfeast

very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including egg, sausage, etc, and they gave us a quiet room on

sitting surfaces, having an additional sink, having a desk, clean and new and fresh feel, breakfast was well stocked and seemed fresh, lobby was comfortable, coffee 24 hours, tv worked

wish i had time to see more of the facilities, like the gym, but overall it was great

breakfast was so good, gym was great, laundry was awesome,

breakfast was

we did not use the gym facilities, but they looked nice

easy parking outside your door

not easy to get out of the parking lot due to the location

first floor. easy walk in from parking spot.

parking right outside of the room was so

early check in and late check out

well run hotel - nice beds, great gym.

bed was very comfortable, staff was great especially the bar staff!

very nice grounds. indoor and outdoor pool. restaurant and bar onsite. close to everything.

could have had more shady seating in pool area.

pool or hot tub the gym was closed one elavator no where warm to smoke i know that's not a real thing to complain about

that they didn't have a pool.

a pool

very clean, good breakfast, friendly at desk

unfortunately due to corona virus, the pool and breakfast were not available

i was hopong to use the hot tub in the fitness room but it was locked.

enjoyed breakfast, coffee was good too.

other than not real breakfast. was a good stay

since our previous stay, the addition of your breakfast offering is greatly appreciated.

very good plenty enough for a breakfast. waffles and juice with coffee and yogurt

wuld be nice if they offered oat milk at the breakfast spread

the location, the view, the rooms, the bar staff were personable, friendly, and helpful!

the gym was clean

could have better robes to attend pool/hot tub

paid for a lake view, but it was more like a parking lot, pool, and tent view

and facility was beautiful, service was terrible at bar, even when slow it took 15 minutes to be acknowledged by any of the 4 people behind the bar and

the fitness and pool area very nice

also liked the free breakfast buffet

to downtown clean comfortable room very comfortable bed great breakfast - one of the best in our

due to covid, breakfast limited to yogurt- grab and go

very nice facility. friendly staff. excellent, and large rooms. excellent hot breakfast.

the indoor pool

the kids enjoyed the pool

the pool was nice but freezing cold

fitness center and pool were top quality

fitness center and pool were top quality

back parking area was not paved but they moved us to a front room which was better for us

good parking and remodeled

parking in the back

were unable to get on the wifi and also unable to get tv access

various healthy and indulgent breakfast options, too

also it was nice to be able to use pool, hot tub, and gym

also it was nice to be able to use pool, hot tub, and gym

pool and hot tub

breakfast was good

excellent breakfast the next day

the complementary breakfast

nice helpful staff, ok breakfast, everything is new, comfortable bed, fairly quiet location

clean, good value, friendly front desk, god breakfast, subpar coffee.

rooms, service, parking, staff and breakfast were all great

the tables at breakfast could have been cleaned more

the hotel offers 24/7 free snacks which is wonderful especially when you travel with kids

was over the laundry, which was in use at 7 am

tea and some simple snacks, fruit and juice available 24/7 which was amazing when travelling with kids who want snacks at odd times

away from vending machine because my dad is a very light sleeper and we got the rooms next to gym, public bathroom and vending machine; second, the breakfast was not very good and there is no

gym could be bigger with more equipment

pool was way too cold

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

this hotel has two bedroom suites with a full kitchen that was perfect for our family.

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

the staff was friendly, the room was comfortable and the kitchen had everything we needed.

the room, bathroom, kitchen, etc were spotless

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant, mopping and vacuuming

the laundry room was also messy

the bed was really comfortable. and loved the mini kitchen. awesome sauce!!!

the staff, the location and the kitchenette was real handy.

great location, nice atrium, pool, and fitness center.

convenient location . like the fact that it has a restaurant and bar on the property

the bar staff. we ate there. didnt have good customer service experience

the location was great. the bar was great. the accommodations were fantastic. had a great time.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

too many people in the pool.

a pool, gym, laundry & seating areas, parking

we only stayed overnight, we will use this hotel for the kitchen

location, front desk employees, the pool and clean facility

was really neat, bedroom was nice, kitchenette fully equipped, awesome breakfast, and great location near everything

very clean, room temperature perfect when entered room, delicious breakfast

breakfast was amazing

it is freshly updated, reasonably priced and the breakfast is delicious and does not taste like cardboard like at the other hotels

loved breakfast

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

the gym was closed due to covid!

it's great for long term stays with the full kitchenette and separate living and bedroom areas

pool

full kitchen with dishwasher

this hotel room was clean and spacious breakfast was great pool was nice staff was very

the pool and the breakfast

the gym room was freezing, the floor was dirty and their were no clean towels

the pool

breakfast is so welcoming every morning such a kind person

good breakfast in a large enough

friendly staff. spacious room. so many amenities. breakfast.

loved the breakfast for my family

rooms were clean, the pool area and gym area was clean, hallways clean, anything i needed, they sent up with no problem

kids (

the kids had a great time in the pool and picking out snacks at the snack bar

hotel pool was chilly

patio looked really nice but was not accessible from the breakfast room or the pool

breakfast was no included i had to pay an extra 14 a person….

we stayed on a sunday night and the bar was closed which was disappointing.

patio looked really nice but was not accessible from the breakfast room or the pool

love this hotel, i stay at it every time i go to rochester to visit my daughter's family, breakfast is good, bed and pillows are very

there was no detergent available for the laundry, and the vending machines were always broken

some type of meat for breakfast add bananas for fruit

breakfast was good room was on the large truck side and very little if any noise or sound from

you please add bananas to the breakfast, breakfast is from 6-9, i think it should go to 10am, other than that, i am very

enjoyed the breakfast, bath, peace

nice motel, free continental breakfast, nice and clean place.

coffee was much to strong but the rest of the breakfast was very good.

breakfasts

a wendy's within walking distance, and i had room to park my 30ft work

the room was spotless. breakfast could have used a little more, i am not really a bagel eater.

it was new years day part of my annoyance could have been the extra loud out of control kids lol but i thought the information said holiday and weekends breakfast went later (10:30) i got

breakfast and gym was small

the room was next to the pool and laundry area we didn't hear any noise.

great shower, comfy beds jacuzzi was great and breakfast was delicious.

breakfast was great compared to others. staff was amazing and friendly.

the pool water is warm and they have pool toys for the kids

the breakfast was delicious overall. the eggs could have been hotter and fresher.

traveling with an college sports team and we had a lot of needs -- late check out, luggage storage, getting rooms together, lost card keys, team meals at odd hours,

price and lots of kids running thru the hallway

no towels were available, pool was booked so kids could not enjoy stay

the fairfield is more modern and cleaner, the wifi is more reliable, and the gym and pool are nice to have

super clean room, the pool was nice, a few restaurants right down the road,

breakfast buffet in quality and selection

the location is convenient. the breakfast is decent, and the needed quietness is there.

being able to use the gym and then the sauna

location ( that has room service everyday) and price was great (-) they did have room service for breakfast which was very reasonably priced (-) my husband saw the room service lady in the hall the next day and went to get a couple (+) the room was just beautiful and their was room service (+)had room service and the room were very clean (+)the prices from room service are a little to high but overall a fave for me (-)didn't like the room service prices (-)the food stock in the little store was empty and we ended up having to order domino's because room service was closed and with a trailer we were unable to go anywhere to retrieve food (-)was not very friendly, room service amenities inconsistent (no glass for bottle of juice, small pot of coffee was a

fact that children weren't allowed in the hot tub, as we have had experiences in the past where kids jumping and screaming made for a not-so-relaxing time

i like the fact there's a free laundry service

fact that children weren't allowed in the hot tub, as we have had experiences in the past where kids jumping and screaming made for a not-so-relaxing time

loved the clean room and bathroom with clean towels, the polite and friendly staff, the pool and especially the included breakfast with buffet and made to order items made fresh

we didn't use the pool or gym so i can't comment on

rachel and sydney at the bar were great

the pool was nice, the rooms clean and bed was comfortable.

staff and helpful shuttle service to university of rochester athletic facilities - gym

the room was spacious and gave you a private parking space for the location of the room..

one bed was very saggy. there was nothing more than the appliances in the kitchenette.

they put me in the family room which has two rooms with two beds in each and a whole kitchen set up

no fuss -- was very easy interactions with staff. good location. full cable, good wifi.

no oven. no wifi. windows were very old. screen ripped open.

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

great gym with well maintained equipment and rowing machine.

beautiful bar on the roof and great restaurant in the lobby

top bar beautuful with great outdoor fire pit and best views of the city but small

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect place but i wasnt able to

do not think there is room service

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect place but i wasnt able to

loft is good for families with kids or young people.

a sign saying which door to use would've also been nice, as we tried the door closest to the parking lot first before realizing the door was to the left up the stairs

staff was great from check in to coffee/ bar

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

it was clean and beautiful and the staff were amazing! loved the bar area!

there is a bar downstairs

it would be nice if airport shuttle service available.

were no real dishes, cutlery or glasses at breakfast which made it seem cheap and wasteful

the location was absolutely perfect, and our kids were able to use the pool in the morning and in the evening, which was big enough to support many families

the kids loved having the pool and the restaurant across the street with tableside mario cart was a big hit

the breakfast was so good

swimming pool too small for the amount of ppl & kids there. same for the breakfast area.

the breakfast was very good

breakfast was great, use of the gym and the pool was nice.

the breakfast in the morning was delicious

pool and hot tub were ready to go, which was wondering great compared to other hotels we have been

pool and whirlpool was great

clean, comfortable, kitchenette was well stocked

we loved eating breakfast there too

the breakfast was great each morning. they had free laundry service on site.

of us nice & sweet, joanne grilled bbq for us with an umbrella in a raining evening, gus fixed kitchen spinner for us at weekend, skylar figured best rate for us to save our money, wendy, kay &

location on river, kitchen had everything i needed, comfy bed

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

coffee at the bar was bad.

the breakfast was not cooked properly using substandard products such as prepackaged potatoes, lame

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

we had no pillows or bedding for the kids

great staff - very friendly and helpful. pool and gym facilities outstanding.

had a junior suite and was very small. not worth price. paying for parking. bar closes early

clean and pool area is nice.

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

the bar with live music was awesome

permitted early check in. 6th floor head maid nice.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

breakfast poor at 4 am!

staff was very helpful and breakfast was great

need to get a stationary bike or recumbent in the gym

not advised there was no shuttle operating due to covid

no shuttle because of covid but the walk is around 200m and it is very easy to do with small

variety of breakfast items, fitness center, location

the breakfast. hotel employee for the sunday breakfast was awesome.

free breakfast was great

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

pool and fitness center were not open but still paid the same price for the room as if all the amenities

the shuttle wasn't working, but one of the staff still drove me to the

the shuttle started promptly at 4am

close to the airport, comfortable bed, delicious breakfast!

breakfast was delicious and fresh

early breakfast that i miss at other shows

loved the gym and pool

the kids loved the pool

loved the gym and pool

pool was great diversion for the kids, breakfast was hot and fresh

clean room, nice staff and a great sleep! breakfast was excellent!!

not to mention that the people that were next door to me i think we're living there and they had kids and they were screaming hollering all night long never stay

like the fact that they don’t have no policy saying if your kids spill milk on sheets that they will keep your deposit

laundry facilities on site

hotel had security guard walkin the halls stains on the sheets kids didn’t like it made them sleep on top of the covers it was disgusting i will not be

at night 1:30am you would hear running and jumping from kids

everything from check in to breakfast to check out.

the people, the breakfast, the cleanliness!!

for her services i also want to thank the older gentleman who helped me in the morning with late check out

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

close to the airport and breakfast provided

liked the hotel very much, just 10 minutes from the strong games museum, reach breakfast and very nice

breakfast could of had more variety

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every morning

hotel could have been cleaner, the common areas and gym were not as clean as other hotels in this brand

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every morning

facilities were in good condition and the breakfast area was very well stocked and included a pancake maker for a hot breakfast

up for graduation and this was clean, has free breakfast, staff was very personable

neat, updated rooms. clean smelling and appearance. continental breakfast.

the breakfast. not much which was healthy or low calorie.

my husband was in the hospital and needed a place to sleep and do laundry

problem we had was a group of unsupervised kids in the pool

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

noises let kids run up and down halls on multiple floors sounded so loud

i enjoyed the breakfast. and i loved the comfort of the room.

kids however loved it

room was large and well stocked with kitchen supplies

clean comfortable room with full kitchen. breakfast sunday am was very nice.

pool was crowded with kids

…i have service dogs with me and the rooms were spacious enough for my 2 dogs and my 2 kids

property very nice the breakfast could have been better

it was great there was an indoor pool for the kids to swim in.

courteous staff, clean, and great breakfast.

the room was amazing in size, we loved the kitchen and how it had a stove top, the pool was amazing for the kiddos, we also loved the breakfast, waffles were a hit with the kiddos

maybe they could have used a couple of more workers during the breakfast service.

the pool was closed but due to covid so we understood

the pool and helpful staff.

(despite being right beside the pool) amenities were acceptable

the pool, the breakfast and the room.

i did use the gym, it’s small, as most are, but it had all i needed

kids were mostly unsupervised even though there were adults there

the is a laundry room and price is great

be nice to have tv in laundry room

i asked if i could have an extra blanket and was told no it's laundry day

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

the staff member at the desk promptly assisted me with an early check in, earlier than i could have expected

restaurant was amazing and we loved the hotel and pool area.

secondly, the spa is never open

the pool was fantastic and so was the room

group of kids was out of control in pool/spa area and adults and staff did nothing

location to highway and shopping. free parking on-site. pleasant staff.